HelpCrunch

Customer Communication tool for Support, Marketing & Sales

4.8 /5 (163 reviews) Write a Review!

HelpCrunch Overview

What is HelpCrunch?

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.
Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features:
- Live Chat
- Auto Messages
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
Try HelpCrunch for free!

HelpCrunch Overview

Pricing

Starting from
$15.00/month

Pricing options

Free Trial
Subscription
Value for money

Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.


HelpCrunch Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India and 4 others, Japan, Germany, Brazil, Mexico
Supported Languages
Dutch, English, French, German, Italian and 5 others, Polish, Portuguese, Russian, Spanish, Ukrainian

Media

All-in-one customer communication platform
Shared team Inbox
Knowledge Base
Chat and email Campaigns
Team performance and customer satisfaction Reports
HelpCrunch video HelpCrunch screenshot: All-in-one customer communication platform HelpCrunch screenshot: Shared team Inbox HelpCrunch screenshot: Knowledge Base HelpCrunch screenshot: Chat and email Campaigns HelpCrunch screenshot: Team performance and customer satisfaction Reports

HelpCrunch Reviews

HelpCrunch Reviews

Overall rating
4.8
/
5
Excellent
134

Very good
27

Average
1

Poor
1

Terrible
0

Value for Money
4.8
Features
4.6
Ease of Use
4.7
Customer Support
4.8
99% recommended this app
Lana B.

The software that really helps

HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.

One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)


Grant G.

Good chat client for customer support and feedback

We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.


Andrew R.

Web software ok. Mobile app non-functional. Service non-existent

Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.


Anna O.

One of the best live chatting tool


Thomas B.

Excellent value-for-money Software for our SaaS business

While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out.

Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS).

We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers.

Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center)

I look forward for further developments of the solution in 2020 !


Lana B.
Industry: Internet
Company size: 11-50 Employees

The software that really helps

Used Daily for 6-12 months
Reviewed on 8/23/2019
Review Source: Capterra

HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.

One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

Pros

HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups.

I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

Cons

There is nothing I can list here :) Like... really nothing :)

Response from HelpCrunch

Lana, you made our team's day. Thanks for all the love!
We're super glad to have you and supporthunt team as our loyal customers.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Grant G.
Industry: Computer Software
Company size: 2-10 Employees

Good chat client for customer support and feedback

Used Daily for 6-12 months
Reviewed on 9/10/2020
Review Source: Capterra

We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.

Pros

- Easy to install
- Good basic chat functionality with the ability to scale
- Inexpensive for chat, and, again, can scale in price as new features are added
- Looks good (both the chat that faces the customer and the user interface for our support people)
- Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours
- Responsive customer support

Cons

- Occasional bugs, e.g. schedule not triggering at expected times
- Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much)

Response from HelpCrunch

Thanks a lot, Grant!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Andrew R.
Industry: Computer Software
Company size: 2-10 Employees

Web software ok. Mobile app non-functional. Service non-existent

Used Other for 1+ year
Reviewed on 7/23/2020
Review Source: Capterra

Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.

Pros

It was reasonably easy to install, although took a while to configure.

Cons

Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.

Response from HelpCrunch

Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them.

We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features.

We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Anna O.
Industry: Internet
Company size: 2-10 Employees

One of the best live chatting tool

Used Daily for Free Trial
Reviewed on 7/23/2020
Review Source: Capterra

Pros

This tool is perfect for those who want to acquire new leads, but also for those who want to involve the customers they already have in the interaction. It's also great for immediate support for your clients or talks in real-time with your potential customers. I really like the possibility of customizing chat widget so it could suit better to design of my website. What more - you have the whole conversation history in one place which helps you get a full image of it.

Cons

At the moment there is nothing to dislike, if I find some cons, I will edit this review.

Response from HelpCrunch

Thanks so much, Anna!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Thomas B.
Industry: Internet
Company size: 2-10 Employees

Excellent value-for-money Software for our SaaS business

Used Daily for 6-12 months
Reviewed on 1/7/2020
Review Source: Capterra

While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out.

Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS).

We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers.

Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center)

I look forward for further developments of the solution in 2020 !

Pros

- Complete suite for emailing and chat
- Simple enough, yet highly customizable
- Very reactive customer support teams

Cons

- No Drip email marketing implemented (well, not yet as of 12/2019)

Response from HelpCrunch

Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us.

Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers.
If any questions, we're always there to assist you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.2/10
Based on 163 user ratings
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HelpCrunch Pricing

HelpCrunch Pricing

Starting from
$15.00/month
Free Trial
Subscription
Value for money

Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.

Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.

Value for Money
4.8/5
Based on 163 user ratings
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HelpCrunch Features

HelpCrunch Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4.6/5
Based on 163 user ratings
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Categories

Additional information for HelpCrunch

Additional information for HelpCrunch

Key features of HelpCrunch

  • API
  • Activity monitoring
  • Auto-responders
  • Automatic device recognition
  • Automatic notifications
  • Behavior tracking
  • Built-in database
  • Campaign management
  • Chat functionality
  • Chat history
  • Chat ratings
  • Chat tags
  • Chat transcript
  • Chat transfers
  • Chat widget customization
  • Client database
  • Client management
  • Client website integration
  • Collaboration tools
  • Communication management
  • Contact database
  • Custom forms
  • Customizable fields
  • Data import/export
  • Drip email marketing
  • Email alerts
  • Email marketing
  • Email notifications
  • Email templates
  • Email tracking
  • Emoji & stickers
  • Event triggered actions
  • Event triggered email
  • Feedback collection
  • File transfer
  • Filtered views
  • Geotargeting
  • History tracking
  • Instant messaging
  • Knowledge base
  • Lead capture
  • Lead nurturing
  • Localizations
  • Location tracking
  • Multi-channel communication
  • Multi-channel management
  • Multi-channel marketing
  • Multi-language
  • Offline form
  • Personalized profiles
  • Pre-chat form
  • Real time monitoring
  • Role-based permissions
  • Rules based algorithms
  • Scheduled emails
  • Shortcut messages
  • Software development kit
  • Support ticket tracking
  • Tagging
  • Tags & keywords
  • Team inbox
  • Third party integration
  • User defined attributes
  • Video sharing
  • Waiting message
  • Widgets
  • eCommerce integration

Benefits

  • Live chat: use this highly customizable live chat widget as a visitor engagement and lead acquisition tool. Reply to visitors’ questions and reach out to them proactively through automatic personalized messages. Capture leads by collecting visitors’ personal and contact data through an interactive pre-chat/offline form.

  • In-app messenger: work effectively with registered users and turn them into paying customers. HelpCrunch integrates with products or applications to track custom data specific to their business needs. Monitor users’ website or in-app behavior and target them with auto messages and offers tailored to their individual goals. Increase customer satisfaction and retention by providing timely personalized support.

  • Email marketing automation: use the email channel to convert more customers and to re-engage those who are inactive. Send email follow-ups directly from the chat window, target users with one-time emails with news, updates, discounts or promotions, or create event-triggered automated on-boarding or marketing campaigns.

  • Help desk: manage all customer communication in one shared dashboard. Search, merge, assign, transfer, close and re-open chats. Set up specialized departments. Collect customer feedback and monitor your team’ performance. Use real-time customer data, communication and online statuses, chat notes and tags to prioritize actions and manage each customer case effectively.

  • Mobile apps: serve your customers on the go and never miss a sales lead. See who's online, send email follow-ups straight from the app, assign statuses and indicate your team's availability (online or offline).

  • HelpCrunch FAQs

    HelpCrunch FAQs

    Below are some frequently asked questions for HelpCrunch.

    Q. What type of pricing plans does HelpCrunch offer?

    HelpCrunch offers the following pricing plans:

    Starting from: $15.00/month

    Pricing model: Subscription

    Free Trial: Available

    Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.

    Q. What are the main features of HelpCrunch?

    HelpCrunch offers the following features:

    • API
    • Activity monitoring
    • Auto-responders
    • Automatic device recognition
    • Automatic notifications
    • Behavior tracking
    • Built-in database
    • Campaign management
    • Chat functionality
    • Chat history
    • Chat ratings
    • Chat tags
    • Chat transcript
    • Chat transfers
    • Chat widget customization
    • Client database
    • Client management
    • Client website integration
    • Collaboration tools
    • Communication management
    • Contact database
    • Custom forms
    • Customizable fields
    • Data import/export
    • Drip email marketing
    • Email alerts
    • Email marketing
    • Email notifications
    • Email templates
    • Email tracking
    • Emoji & stickers
    • Event triggered actions
    • Event triggered email
    • Feedback collection
    • File transfer
    • Filtered views
    • Geotargeting
    • History tracking
    • Instant messaging
    • Knowledge base
    • Lead capture
    • Lead nurturing
    • Localizations
    • Location tracking
    • Multi-channel communication
    • Multi-channel management
    • Multi-channel marketing
    • Multi-language
    • Offline form
    • Personalized profiles
    • Pre-chat form
    • Real time monitoring
    • Role-based permissions
    • Rules based algorithms
    • Scheduled emails
    • Shortcut messages
    • Software development kit
    • Support ticket tracking
    • Tagging
    • Tags & keywords
    • Team inbox
    • Third party integration
    • User defined attributes
    • Video sharing
    • Waiting message
    • Widgets
    • eCommerce integration

    Q. Who are the typical users of HelpCrunch?

    HelpCrunch has the following typical customers:

    Small Business, Large Enterprises, Non Profit, Freelancers, Mid Size Business

    Q. What languages does HelpCrunch support?

    HelpCrunch supports the following languages:

    Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Ukrainian

    Q. What type of pricing plans does HelpCrunch offer?

    HelpCrunch has the following pricing plans:

    Subscription

    Q. Does HelpCrunch support mobile devices?

    HelpCrunch supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does HelpCrunch integrate with?

    HelpCrunch integrates with the following applications:

    Magento Commerce, Magento Commerce, Slack, Wordpress, Wordpress

    Q. What level of support does HelpCrunch offer?

    HelpCrunch offers the following support options:

    Online Support, Knowledge Base, FAQs