--- description: Detailed reviews on Marchex based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Marchex with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Marchex Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Call Tracking Software](/directory/749/call-tracking/software) > [Marchex](/software/110321/marchex-call-tracking) # Marchex Canonical: https://www.getapp.ca/software/110321/marchex-call-tracking Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/110321/marchex-call-tracking?page=2) > Marchex Marketing Edge: Create more revenue-generating conversations by making better media buys > > Verdict: Rated **4.4/5** by 32 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Marchex Accurately Attribute Calls and Texts Increase Your Return on Ad Spend Get the Credit Your Agency Deserves Rescue Lost Sales ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 32 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Marchex - **Location**: Seattle, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$0.01 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact Marchex for pricing information. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - 2-Way Messaging - API - Activity Dashboard - Alerts/Notifications - Automated Responses - CRM Software - Call Disposition - Call Recording Software - Call Reporting - Call Routing - Call Tracking Metrics - Call Transcription - Caller ID - Campaign Analytics - Campaign Management Software - Campaign Scheduling - Contact Management Software - Conversion Tracking - Customer Segmentation - Customizable Reports ## Integrations (12 total) - Acquisio - ActivEngage - Adobe Analytics - CRM Analytics - CarNow - Conversational Cloud - Google Ads - Google Analytics 360 - HubSpot CRM - Kenshoo Infinity Suite - NinjaCat - TapClicks ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - Chat ## Category - [Call Tracking Software](https://www.getapp.ca/directory/749/call-tracking/software) ## Related Categories - [Call Tracking Software](https://www.getapp.ca/directory/749/call-tracking/software) - [SMS Marketing Software](https://www.getapp.ca/directory/1291/sms-marketing/software) ## Alternatives 1. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (858 reviews) 2. [3CX](https://www.getapp.ca/software/103409/3cx) — 4.4/5 (465 reviews) 3. [Twilio](https://www.getapp.ca/software/90610/twilio-communications-platform) — 4.4/5 (501 reviews) 4. [Weave](https://www.getapp.ca/software/121867/weave) — 4.3/5 (668 reviews) 5. [Nextiva](https://www.getapp.ca/software/91289/nextiva) — 4.6/5 (914 reviews) ## Reviews ### "Marchex has been very reliable for us, allowing us to track what we otherwise wouldn't be able to." — 4.0/5 > **Curran** | *February 22, 2018* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: I like that I am able to create a new number for each tactic I am developing, and that I am able to both see the numbers results as well as listen for call quality. > > **Cons**: There are times when ordering numbers that they don't show up in the purchased numbers list. This may be an issue with us ordering too many numbers though, otherwise it works as advertised. > > The ability to track results much more easily than relying on the sales teams themselves. It removes human error. ----- ### "Excellent Tool to Provide Customers a Proven Track Record of Their Marketing Campaigns" — 5.0/5 > **Sarah** | *February 22, 2018* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The software is very flexible and allows us to create custom settings and parameters to meet the respective needs of our customers. The reports are accurate and are easy to read. The voice recordings are clear. > > **Cons**: Not being able to click on a "help" button to read detailed information regarding a feature of the software that I may be having trouble understanding fully. > > The ability to provide proof to our customers that their marketing dollars are being invested wisely with proven results. ----- ### "We use this software to track and record calls that come in from digital marketing ads." — 3.0/5 > **kristi** | *May 24, 2017* > > **Pros**: The data collected from the calls and the ability to know what ads they came from. The recordings help as well when sending them to clients for training. > > **Cons**: The user interface and experience are not friendly at all. The information that is provided is great, but only if you can sort through the paths to get there. ----- ### "Marchex Review" — 5.0/5 > **Caroline** | *July 13, 2021* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: I really like how easy it is to use especially when dealing with a large cluster of data. It is easy to narrow and edit the data. > > **Cons**: I think that this software can improve on it's dashboard and loading time. The tabs could also be more clearly represented. > > Overall, Marchex has been a great software to use and I can rely on it. ----- ### "I find that Marchex is a great call tracking tool" — 4.0/5 > **Dora** | *February 26, 2018* | Leisure, Travel & Tourism | Recommendation rating: 7.0/10 > > **Pros**: The call tracking and segmentation capabilities. I like that I can categorise and group numbers for a clearer overview of all the calls. > > **Cons**: The user interface is a little clunky. Hard to stop automatic reports once they have been set. Sometimes the call review feature doesn't work on Google Chrome. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/110321/marchex-call-tracking?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/110321/marchex-call-tracking) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data