About Blitzz

Blitzz is a video-powered support platform which allows users to visualize customer problems, organize inquiries, collaborate, exchange documents & more. Blitzz is designed for field services such as electronic engineers, insurance providers, medical equipment technicians, IT specialists & more.

The platforms aims to help field technicians and customer service agents to solve customer problems through two way video and audio calls, augmented reality, chat, and more. Blitzz allows users to organize customer inquiries, visualize customer problems and collaborate and exchange documents with video technology, chat functionality and image markup tools.

The solution can be used as a standalone app on desktop, Android, or iOS devices, and customers don't need to have the app installed in order to seek or receive assistance. The Blitzz SDK also allows users to integrate with existing platforms such as CRMs and support tools including Salesforce and Zendesk.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Blitzz

  • Organize customer inquiries with prioritizing tools.

  • Visualize customer problems and use video to troubleshoot and resolve issues.

  • Collaborate efficiently and pull in relevant experts with the chat functionality.

  • API calls and webhooks support custom integrations.

  • Blitzz provides a stand-alone as well as a custom white-labeled solution to meet technical support needs.

  • Devices

    Business size

    S M L

    Markets

    United Arab Emirates, Australia, United Kingdom, United States

    Supported Languages

    English, French, German, Italian, Portuguese, Spanish

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Images

    Blitzz Software - 1
    Blitzz Software - 2
    Blitzz Software - 3
    Blitzz Software - Users can annotate their screen in order to provide additional assistance
    Blitzz Software - 5
    Blitzz Software - Character Recognition Features
    Blitzz Software - Collaborate effectively by chat and drawing on images
    Blitzz Software - Receive remote customer support from mobile
    Blitzz Software - Receive customer support from the video powered platform
    View 10 more
    Blitzz video
    Blitzz Software - 1 Blitzz Software - 2 Blitzz Software - 3 Blitzz Software - Users can annotate their screen in order to provide additional assistance Blitzz Software - 5 Blitzz Software - Character Recognition Features Blitzz Software - Collaborate effectively by chat and drawing on images Blitzz Software - Receive remote customer support from mobile Blitzz Software - Receive customer support from the video powered platform

    Features

    Total features of Blitzz: 40

    • API
    • Alerts / Escalation
    • Alerts/Notifications
    • Appointment Management
    • Archiving & Retention
    • CRM Software
    • Call Recording Software
    • Chat/Messaging
    • Collaboration Tools
    • Customer Database
    • Customer Experience Management
    • Customizable Forms
    • Dispatch Management
    • Document Storage
    • Electronic Signature
    • File Storage
    • HIPAA Compliant
    • Help Desk Management
    • Inventory Management Software
    • Issue Management
    • Knowledge Base Management
    • Live Chat Software
    • Mobile Access
    • Online Time Clock
    • Payment Collection in the Field
    • Quotes/Estimates
    • Routing
    • SSL Security
    • Scheduling Software
    • Self Service Portal
    • Service History
    • Software Development
    • Support Ticket Management
    • Support Ticket Tracking
    • Third Party Integrations
    • Two-Way Audio & Video
    • Video Conferencing Software
    • Video Support
    • Work Order Management
    • Workflow Management Software

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    Reviews

    Overall rating

    4.6 /5
    (16)
    Value for Money
    4.6/5
    Features
    4.5/5
    Ease of Use
    4.8/5
    Customer Support Software
    4.8/5

    Already have Blitzz?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 16
    Anjel V. Anjel V.
    Overall rating
    • Industry: Oil & Energy
    • Company size: 11-50 Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Blitzz is better than you think.

    Reviewed on 2021-08-18

    I never had an issue. I never thought about switching the product. Nor did I think about the price...

    I never had an issue. I never thought about switching the product. Nor did I think about the price of the product because it is so good at what it does.

    Pros

    Blitzz is relatively an easy software to use during both the admin side and client side. It focuses on more technician friendly features and does not deviate from the purpose of the intended product idea. Blitzz is more of a "NEED HELP NOW" so "LETS HELP NOW" business motto.

    Cons

    Blittz really has it all. You cant really complain about not having something because all of the essentials and luxuries are already available.

    Alternatives Considered

    GoToMeeting

    Reasons for Switching to Blitzz

    blittz offered all the features i needed and more.

    Response from Blitzz

    Anjel, thank you so much for taking the time to leave an excellent review. We really appreciate your business.

    Taye N. Taye N.
    Overall rating
    • Industry: Government Administration
    • Company size: 201-500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Great inspection software minus the clutter! SIMPLE to use!

    Reviewed on 2021-08-27

    I think it has been great! Again, Simple to use for both users. Very Simple! Others programs have...

    I think it has been great! Again, Simple to use for both users. Very Simple! Others programs have too many options and confuse the users.

    Pros

    I really like how no software is required to be download and is compatible with phones and androids. YOu also have the option to download the app but it works on chrome on your mobile device. Second, it is very simple to use, other software has too many features that are not needed. It has all the needed items. Example: Private Policy agreement customers have to agree to before starting the service. Easy user managment.

    Cons

    The software is too reliant on mobile connections or wifi connections. If you have been poor service on your mobile phone it will be difficult to do the virtual inspection. Integration might be difficult we use two systems to track and schedule an inspection. Then this system actually does the virtual inspection itself.

    Response from Blitzz

    Truly appreciate your review Taye. Our goal is simplicity for users, that is how you get things done! We are looking for options and suggestions. Thank you for your review.

    Keith T. Keith T.
    Overall rating
    • Industry: Government Administration
    • Company size: 501-1,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Blitzz

    Reviewed on 2021-08-31

    Blitzz is easy to work and use. It is a great tool to have inspections.

    Blitzz is easy to work and use. It is a great tool to have inspections.

    Pros

    The Blitzz software is easy to manage and use. A good Wifi or Internet connection and the virtual Blitzz app can be used in any part of the house for an inspection.

    Cons

    Volume problems at the initial connection. May have to stop video & restart video to make a better connection for sound.

    Response from Blitzz

    Hi Keith - Appreciate your review and comments. We will reach out to you on your volume problems to offer suggestions. Thank you so much.

    Rick N. Rick N.
    Overall rating
    • Industry: Business Supplies & Equipment
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Great Remote Support Tool

    Reviewed on 2021-09-01

    This is a very impressive product and a great group of people backing it up. We always train our...

    This is a very impressive product and a great group of people backing it up. We always train our people to try to "see through the phone"; Blitzz makes it possible to do so in reality. Intuitive to learn and use for the most part, and surprisingly easy to get customers' cooperation because it leaves no code on their phones. I hope my competitors don't find out about this!

    Pros

    The ease with which the session can be initiated, even with customers wary of giving up control of their phone. Quality of photos and videos is excellent. Overall, the ability to "see through the phone" makes the troubleshooting and problem-resolution processes much more effective and efficient and the entire experience more pleasant for all concerned. Integration with our ticketing system.

    Cons

    Inability to resize photos, overly long photo labels. Of course, success of session is dependent upon good cellphone connection; this is clearly not under Blitzz control but it does occasionally present an obstacle.

    Response from Blitzz

    Rick - "See through the phone" is truly a reality with Blitzz. Your Cons on the photos sound like product suggestions. Remember our customers define our Product Roadmap. We will reach out to better define these ideas.

    Daniel J. Daniel J.
    Overall rating
    • Industry: Utilities
    • Company size: 10,000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Appreciate your partnership

    Reviewed on 2021-09-01

    Pros

    No app download, screen capture, easy to setup

    Cons

    Better explanation of SSO dependence on single domains

    Response from Blitzz

    Hi Daniel - We value our partnership and how we collaborate. We will reach out on your SSO concern to ensure that we set the correct path.

    Showing 5 reviews of 16 Read all reviews

    Blitzz FAQs

    Below are some frequently asked questions for Blitzz.

    Blitzz offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Please visit the Blitzz website or contact the Sales Team for latest pricing.

    Blitzz has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Blitzz supports the following languages:

    English, French, German, Italian, Portuguese, Spanish

    Blitzz supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Blitzz integrates with the following applications:

    Freshdesk, SAP Business One, Salesforce Sales Cloud, Salesforce Service Cloud, ServiceMax, Slack, Zapier, Zendesk

    Blitzz offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Blitzz.