---
description: Detailed reviews on Nilex Service Platform based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Nilex Service Platform with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Nilex Service Platform Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [ITSM Software](/directory/292/it-service-management-itsm/software) > [Nilex Service Platform](/software/110009/nilex-service-platform)

# Nilex Service Platform

Canonical: https://www.getapp.ca/software/110009/nilex-service-platform

> Nilex offers fully customizable, GDPR compliant, web and mobile responsive ITSM solutions that enable complete control over business processes, with ticket management, social media monitoring, asset management, service catalog, shared services, and customer support
> 
> Verdict: Rated **1.0/5** by 1 users. Top-rated for **Ease of Use**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **1.0/5** | 1 Reviews |
| Ease of Use | 3.0/5 | Based on overall reviews |
| Customer Support Software | 2.0/5 | Based on overall reviews |
| Value for Money | 3.0/5 | Based on overall reviews |
| Features | 2.0/5 | Based on overall reviews |
| Recommendation percentage | 30% | (3/10 Likelihood to recommend) |

## About the vendor

- **Company**: Nilex
- **Founded**: 1993

## Commercial Context

- **Starting Price**: US$25.62
- **Pricing model**:  (Free Trial)
- **Pricing Details**: Contact Nilex AB directly for detailed pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Danish, English, German, Norwegian, Polish, Swedish
- **Available Countries**: Sweden

## Features

- API
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking Software
- Availability Management
- Change Management Software
- Configuration Management
- Contract/License Management
- Customizable Branding
- Customizable Fields
- Incident Management Software
- Knowledge Base Management
- Problem Management
- Project Management Software
- Self Service Portal
- Service Catalog
- Support Ticket Management
- Support Ticket Tracking

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support

## Category

- [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software)

## Alternatives

1. [Freshservice](https://www.getapp.ca/software/91351/freshservice) — 4.5/5 (714 reviews)
2. [SysAid](https://www.getapp.ca/software/90863/sysaid) — 4.5/5 (519 reviews)
3. [Proactivanet](https://www.getapp.ca/software/2063855/proactivanet) — 4.8/5 (52 reviews)
4. [ManageEngine Endpoint Central](https://www.getapp.ca/software/103857/manageengine-desktop-central) — 4.6/5 (1645 reviews)
5. [ServiceNow](https://www.getapp.ca/software/9156/servicenow) — 4.5/5 (348 reviews)

## Reviews

### "Nilex is not for us" — 1.0/5

> **Mads** | *October 15, 2021* | Information Technology & Services | Recommendation rating: 3.0/10
> 
> **Pros**: Nilex is not a very stable system in my opinion.
> 
> **Cons**: It's an unstable system with freezes and our support team dont like the navigation in it.
> 
> My experience with it has not been a succes.

## Links

- [View on GetApp](https://www.getapp.ca/software/110009/nilex-service-platform)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/nilex-service-platform/> |
| en-AE | <https://www.getapp.ae/software/110009/nilex-service-platform> |
| en-AU | <https://www.getapp.com.au/software/110009/nilex-service-platform> |
| en-CA | <https://www.getapp.ca/software/110009/nilex-service-platform> |
| en-GB | <https://www.getapp.co.uk/software/110009/nilex-service-platform> |
| en-IE | <https://www.getapp.ie/software/110009/nilex-service-platform> |
| en-NZ | <https://www.getapp.co.nz/software/110009/nilex-service-platform> |
| en-SG | <https://www.getapp.sg/software/110009/nilex-service-platform> |
| en-ZA | <https://www.getapp.za.com/software/110009/nilex-service-platform> |

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