--- description: Detailed reviews on ConnectSmart Host based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare ConnectSmart Host with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ConnectSmart Host Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Reservations Software](/directory/83/reservation-online-booking/software) > [ConnectSmart Host](/software/109925/dinetime-host) # ConnectSmart Host Canonical: https://www.getapp.ca/software/109925/dinetime-host Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/109925/dinetime-host?page=2) > ConnectSmart Host (formerly DineTime) is a front of house solution which enables restaurants to manage waitlists, reservations, tables, and staff, and view real-time trends \& analytics > > Verdict: Rated **4.5/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ConnectSmart Host The electronic reservation book (ERB) software can be used to manage all desktop, mobile, and call-in reservations in a single place, with the Availability Plan feature preventing overbooking by setting reservation pace. Guests can be added to waitlists, and users can supply wait times, communicate with guests through two-way text messaging, and provide information on when diners’ food will arrive. Users can create custom floor plans, organize shifts, assign servers to stations, automatically or manually manage server rotations, and more. Mobile apps for Android and iOS enable customers to locate restaurants, book tables, view wait lists and times, and update their reservations from wherever they are. Users can view and analyze historical and real-time data on reservations, table turns, wait list, and seating statistics, and daily operational statistics summaries and snapshots are generated. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 11 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: QSR Automations - **Location**: Louisville, US - **Founded**: 1996 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Free and paid subscription plans are available. Contact QSR Automations for full pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - API - Availability Management - Booking Management - Customer Database - Customer History - Group Reservations - Mobile Access - Online Booking - Reporting/Analytics - SMS Messaging - Third-Party Integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) ## Category - [Reservations Software](https://www.getapp.ca/directory/83/reservation-online-booking/software) ## Alternatives 1. [Hostaway](https://www.getapp.ca/software/106989/hostaway) — 4.8/5 (1524 reviews) 2. [Eventbrite](https://www.getapp.ca/software/91490/eventbrite) — 4.6/5 (5748 reviews) 3. [Booqable](https://www.getapp.ca/software/108821/booqable) — 4.8/5 (1126 reviews) 4. [OpenTable](https://www.getapp.ca/software/2044651/opentable-for-restaurants) — 4.7/5 (1317 reviews) 5. [Lodgify](https://www.getapp.ca/software/91252/lodgify) — 4.5/5 (1282 reviews) ## Reviews ### "DineTime" — 4.0/5 > **David** | *October 10, 2018* | Restaurants | Recommendation rating: 9.0/10 > > **Pros**: The software fulfills our needs for hosts and bussers, and integrates with our Kitchen Display systems for easy management. > > **Cons**: product is still in development, and we are waiting on a few features to be added, but its fully featured at present, and we are satisfied with the current functionality. > > DineTime is an effective table management system, and has replaced our pagers with text messages to guests, which everyone prefers. It can take submissions from the DineTime app and from our company's website, and has proven an effective and reliable solution. ----- ### "Absolutely Amazing for our operation\!" — 5.0/5 > **Joyce** | *July 13, 2017* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: The ability to handle waitlist, call aheads, and reservation with one solution. DineTime gets us seen by more diners and allows are current diners to make reservations from the DineTime App\! > > **Cons**: We use the cloud based solution. So lag time on table updates and redundency has been the only issues that we have had, but those are few and far in between. I would like to see Day part cover count on the floor chart screen if possible. > > Guest Data, 2 way SMS, server rotations and more ----- ### "Website Widgets Not for Multi-Outlet" — 4.0/5 > **Verified Reviewer** | *April 12, 2019* | Hospitality | Recommendation rating: 5.0/10 > > **Pros**: The setup for messaging and scheduling is fairly intuitive and easy to pick up. > > **Cons**: The website reservation widgets do not function properly when your have many on a page, say for a list of different outlets where you want to shoot a reservation widget for each. We found a work around but this should have been easier. > > DineTime had helped simplify our outdated reservation system without being difficult to setup and train. ----- ### "DineTime has been an asset to our operations" — 4.0/5 > **Jon** | *July 13, 2017* | Restaurants | Recommendation rating: 8.0/10 > > **Pros**: We love not having to use pagers and the ability to text our guests especially at locations in a mall setting makes for a better waiting experience. The chit also shares info about the guest or reason for visiting such as birthday or graduation and enables us to cater to their celebrations. > > **Cons**: We feel there should be a better way to run a shift change aside from changing the floor plan and wiping out existing data. Same for phase maps. We also would like to have more control over text content and have the ability to make text messages unique by location. > > Accurate quote times, rotational seating, guest texting, and improved flow at the host stand. ----- ### "Typically very good. Back end could be more streamlined to find information." — 5.0/5 > **Spencer** | *July 13, 2017* > > **Pros**: Ease of use on the front end. Little to no staff training is required because of how straightforward it is. Price/value when compared to competitors. > > **Cons**: Some functions and features on the back end that don't seem to work on the front. Minor features but I wish they were removed if not available (require CC, different options etc.) ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/109925/dinetime-host?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/109925/dinetime-host) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data