TrackTik Overview
What is TrackTik?
TrackTik is a cloud-based security workforce management software which combines tools for managing security operations and back office tasks.
TrackTik’s Guarding Suite includes a live dashboard, client portal, reporting, guard tracking, trends & analytics, guard tour system, and a guarding toolbox. The dashboard allows users to track operations in real-time, with an activity feed of clock-ins/outs, checkpoint scans, videos, reports, and inactive mobile users, in addition to GPS tracking, daily tasks, and live metrics for exceptions, late shifts, and other data. Guard locations can be tracked and monitored, with out-of-zone notifications delivered to users in real-time via SMS and email. The client portal provides clients with secure access to site information, custom incident analytics reports, recorded video documentation, report histories, and real-time site activity.
The Back Office Suite offers tools for managing scheduling and attendance, contracting and invoicing, payroll, business intelligence, and accounting integrations. Client-specific schedules can be created with defined roles and requirements, color-coded guard availability indicators, customizable recurring shift templates, matching processes, and more. Payroll can be managed through payroll and accounting system integrations, with overtime, holiday hours, and paid time off (PTO) tracking, client-specific billing, and multiple payroll cycles. Users can generate a range of report types to assess business performance, profit and loss, and more.
TrackTik Overview
Pricing
Pricing options
Contact TrackTik for pricing information, or visit: www.tracktik.com/pricing-faq/
TrackTik Features
Media
TrackTik Reviews
TrackTik Reviews
Daily user!!
We use it on a daily basis, we execute reports, log our activity on the hour. And many other things. One feature I really find useful, is the fact I can go back and edit reports or logs, and also view others. I can also narrow my past reports history down to categories rather than having to search hours of back logs. Very effective software when trying to report and log activities and reports, as well as time stamps.
Have worked in the Security Industry for nearly 20 years and accountability should not put the...
If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.
Best in Class Platform
Combined services, increased productivity, and increased visibility of security operations.
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We have developed a true partnership, not just a software vendor.
Pros
The product is constantly being improved and developed. It's already state-of-the-art architecture versus many others who use outdated coding languages and databases. Add to that the fact that new features are constantly being released...many of which were built by the CEO himself...and we have a truly flexible end-to-end solution that will continue to meet our greatest business needs.
Cons
It is missing internal audits for quality control and client/employee satisfaction. The reports are really made for client-facing, not for internal control. I hear these features are coming...hopefully soon.
Response from TrackTik Software
Hello Jason, thank you for your generous rating!
We are always adding new and innovative features monthly and are looking forward to our 2018 line-up. We will continue to gather all your feedback and appreciate your support. Cheers!
Daily user!!
We use it on a daily basis, we execute reports, log our activity on the hour. And many other things. One feature I really find useful, is the fact I can go back and edit reports or logs, and also view others. I can also narrow my past reports history down to categories rather than having to search hours of back logs. Very effective software when trying to report and log activities and reports, as well as time stamps.
Pros
The ease of getting logged in and started. At my job location, all team members use this daily, we login at the beginning of shift, and out at the end. I find it easy to navigate and use the applications within the software.
Cons
I really can't think of any cons about the software, maybe that occasionally it freezes up, but not sure if that's our Network, or the software.
Response from TrackTik Software
Hi there Zachary, many thanks for taking the time to leave some feedback. We're glad that TrackTik supports you in doing your job more effectively and accurately. That has been our mission since we were first founded.
Have worked in the Security Industry for nearly 20 years and accountability should not put the safety of an Officer or the client's property at risk.
If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.
Pros
This software provides a catch-all for the company. It provides multiple options for assisting Security Officers and their Management team in providing accountability for the client.
Cons
In the Security business you are required to be as random in your foot and vehicle patrols as you can be. However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this. ANYONE, who works in the Security field knows the best way to provide coverage for the client is to be unpredictable and random in foot and vehicle patrols, but if you are using the "Scan Button" option that is part of TrackTik, then you have just failed your client. Because anyone that is observing your Officer for 10 to 15 minutes will be able to discover that while the Officer is trying to be random, there are SPECIFIC places that they will be making a client's property unsecure.
Response from Iris
We appreciate your feedback and understand your concern around keeping the routes as random as possible so not to be tracked by potential threats.
Accountability is a focus of TrackTik’s as we aim to streamline our client's processes as much as possible. That being said, we also understand the importance of being unpredictable and random in foot and vehicle patrols, which is why we’d like to suggest the following workflow to help you achieve as much unpredictability as possible.
When you create a tour with multiple checkpoints, these checkpoints can be scanned in any order, the order is not forced. For randomization, TrackTik always proposes to have multiple tours with those checkpoints, varying the order each time. This way you’re able to provide randomization in your tours.
We’d love to discuss this further with you so we can help you achieve the level of service you aim to offer. Please email [email protected] and we’ll get back to you right away.
Customer Support Assistance
Pros
I emailed customer support yesterday afternoon for help with sending reports. Our rep emailed me back this morning with clearly understandable directions AND even took the time to record a video of the steps. He wasn't patronizing nor did he talk down to me at all. BEST CUSTOMER SERVICE EVER!!!
Cons
You took away my bar graphs on the schedules; I will never forgive you for that. The tiles are clunky and don't show at a glance if we have a gap in coverage.
Response from TrackTik Software
Thank you for the feedback, Elizabeth. We are so pleased to hear about your great experience with our customer support team! Just like our platform, we are always looking at innovative ways to provide the best experience to our customers. Using feedback, we collected, the scheduling module was overhauled; replacing the timeline view with the user-friendly template and live schedules. Our product team has reviewed the feedback you provided so that it can be considered for future developments.
Best in Class Platform
Combined services, increased productivity, and increased visibility of security operations.
Pros
An end-to-end system that doesn't just cover the bases, but strives to advance the efficiency and effectiveness in the guarding world. The online portal, with permissions for guards, managers, and clients covers all aspects of our business with visibility where it matters most.
The mobile app is a complete solution for on-post or on-patrol security with the ability to create customized reports, perform patrols or guard tours, and track GPS location and geofencing.
We have also had an incredible team help us with our implementation, roll out, and customer support. The team is always in contact with us, quick to respond, and constantly working for us on their end of things.
Cons
We have asked for several additional added features and functionality with the billing platform and reporting that would match more mature operations side of the software.
It is also very difficult to manipulate the schedule, manage employees, and other backend functions from mobile. The current app does not include any backend functionality.
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TrackTik Pricing
TrackTik Pricing
Contact TrackTik for pricing information, or visit: www.tracktik.com/pricing-faq/
Contact TrackTik for pricing information, or visit: www.tracktik.com/pricing-faq/
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TrackTik Features
TrackTik Features
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Categories
Categories
Additional information for TrackTik
Additional information for TrackTik
Key features of TrackTik
- Audit reports
- Automated report distribution
- Back office management
- Business intelligence
- Checkpoint tracking
- Client portal
- Client-specific scheduling
- Contract management
- Customizable reporting
- Dynamic tracking
- Exception tickets
- Guard scheduling
- Incident reporting
- Invoicing
- Job-specific instructions per site
- Live dashboard
- Lone Worker Safety compliance
- Message board
- Panic button
- Patrol route management
- Payroll management
- Read receipts
- Real-time data
- Real-time guard status, location & ETA
- Real-time notifications
- Remote device access
- Shift scheduling
- Timekeeping
- Trend & analytics reports
Benefits
TrackTik FAQs
TrackTik FAQs
Below are some frequently asked questions for TrackTik.
Q. What type of pricing plans does TrackTik offer?
TrackTik offers the following pricing plans:
Starting from: US$299.00/month
Pricing model: Subscription
Free Trial: Available
Contact TrackTik for pricing information, or visit: www.tracktik.com/pricing-faq/
Q. What are the main features of TrackTik?
TrackTik offers the following features:
- Audit reports
- Automated report distribution
- Back office management
- Business intelligence
- Checkpoint tracking
- Client portal
- Client-specific scheduling
- Contract management
- Customizable reporting
- Dynamic tracking
- Exception tickets
- Guard scheduling
- Incident reporting
- Invoicing
- Job-specific instructions per site
- Live dashboard
- Lone Worker Safety compliance
- Message board
- Panic button
- Patrol route management
- Payroll management
- Read receipts
- Real-time data
- Real-time guard status, location & ETA
- Real-time notifications
- Remote device access
- Shift scheduling
- Timekeeping
- Trend & analytics reports
Q. Who are the typical users of TrackTik?
TrackTik has the following typical customers:
Small Business, Large Enterprises, Public Administrations, Mid Size Business
Q. What languages does TrackTik support?
TrackTik supports the following languages:
Chinese (Simplified), English, French, German, Portuguese, Spanish
Q. Does TrackTik support mobile devices?
TrackTik supports the following devices:
Android, iPhone, iPad
Q. What other apps does TrackTik integrate with?
TrackTik integrates with the following applications:
Avalara, Criterion HCM, Sage 300cloud
Q. What level of support does TrackTik offer?
TrackTik offers the following support options:
Phone Support, Online Support, Knowledge Base, Video Tutorials, FAQs
