About TrackTik

TrackTik is a cloud-based security workforce management software which combines tools for managing security operations and back office tasks.

TrackTik’s Guarding Suite includes a live dashboard, client portal, reporting, guard tracking, trends & analytics, guard tour system, and a guarding toolbox. The dashboard allows users to track operations in real-time, with an activity feed of clock-ins/outs, checkpoint scans, videos, reports, and inactive mobile users, in addition to GPS tracking, daily tasks, and live metrics for exceptions, late shifts, and other data. Guard locations can be tracked and monitored, with out-of-zone notifications delivered to users in real-time via SMS and email. The client portal provides clients with secure access to site information, custom incident analytics reports, recorded video documentation, report histories, and real-time site activity.

The Back Office Suite offers tools for managing scheduling and attendance, contracting and invoicing, payroll, business intelligence, and accounting integrations. Client-specific schedules can be created with defined roles and requirements, color-coded guard availability indicators, customizable recurring shift templates, matching processes, and more. Payroll can be managed through payroll and accounting system integrations, with overtime, holiday hours, and paid time off (PTO) tracking, client-specific billing, and multiple payroll cycles. Users can generate a range of report types to assess business performance, profit and loss, and more.

Pricing starting from:

US$299.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of TrackTik

  • TrackTik’s live dashboard displays action logs including checkpoints, reports, employee clock-ins, and recorded interventions in real-time, and live metrics highlighting exception, late shifts, inactive users, and more.

  • The Guard Tour system supports barcode, QR code, NFC, and GPS checkpoints, with real-time GPS tracking throughout shifts, and GPS tracks included in automated guard tour summaries.

  • The report builder allows users to create report templates with mandatory fields, drop-down menus, signature fields, category and incident level-based reporting, and more.

  • Incidents can be reported across single or multiple locations, with customizable reports and interactive charts including bar charts, pie charts, line charts, heat maps, and area charts.

  • TrackTik’s set of guarding tools includes a message board for communicating with employees, Watch Mode, which enables guards to record videos of incidents, and a panic button which automatically notifies emergency contacts by email, SMS, and in the live dashboard with the GPS location of the device, employee name, and phone number.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 6 others, United Kingdom, India, Japan, Mexico, New Zealand, United States

    Supported Languages

    Chinese, English, French, German, Portuguese, Spanish

    Pricing starting from:

    US$299.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    TrackTik Software - TrackTik dashboard
    TrackTik Software - TrackTik analytics
    TrackTik Software - TrackTik reports
    TrackTik Software - TrackTik security and patrol
    TrackTik Software - TrackTik report
    TrackTik Software - TrackTik map
    TrackTik Software - TrackTik data visualization
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    TrackTik Software - TrackTik dashboard TrackTik Software - TrackTik analytics TrackTik Software - TrackTik reports TrackTik Software - TrackTik security and patrol TrackTik Software - TrackTik report TrackTik Software - TrackTik map TrackTik Software - TrackTik data visualization

    Features

    Total features of TrackTik: 92

    • Accounting Integration
    • Activity Dashboard
    • Alarm Management
    • Alerts/Notifications
    • Attendance Tracking Software
    • Audit Management
    • Automated Scheduling
    • Badge Management
    • Billing & Invoicing
    • Billing Portal
    • Budgeting/Forecasting
    • Client Portal
    • Commercial Properties
    • Compliance Management
    • Contact Database
    • Contingency Billing
    • Contract/License Management
    • Customer Database
    • Customizable Forms
    • Customizable Invoices
    • Customizable Reports
    • Dispatch Management
    • Electronic Signature
    • Employee Database
    • Employee Management
    • Employee Scheduling Software
    • Event Management Software
    • Facility Scheduling
    • File Storage
    • Financial Management Software
    • For Schools
    • GPS
    • Group Scheduling
    • Hourly Billing
    • ID Scanning
    • Incident Management Software
    • Inspection Management
    • Investigation Management Software
    • Invoice Creation
    • Invoice History
    • Job Management
    • Labor Forecasting
    • Location Tracking
    • Maintenance Management Software
    • Messaging
    • Mobile Access
    • Multi-Country
    • Multi-Currency
    • Multi-Location
    • Multi-State
    • Online Invoicing
    • Online Time Clock
    • Payroll Management
    • Payroll Reporting
    • Performance Metrics
    • Pre-Registration
    • Project Billing
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real-time Scheduling
    • Real-time Updates
    • Recurring/Subscription Billing
    • Registration Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Residential Properties
    • Resource Management Software
    • Routing
    • Safety Incident Management
    • Schedule Distribution
    • Scheduling Software
    • Security Management
    • Self Service Portal
    • Service History
    • Shift Swapping
    • Skills Tracking
    • Status Tracking
    • Tax Calculation
    • Time & Attendance
    • Time Off Management
    • Time Tracking Software
    • Timesheet Management
    • Training Management
    • Vacation/Leave Tracking
    • Variable Workforce
    • Vendor Management Software
    • Visitor Management Software
    • Visitor Tracking
    • Watch List
    • Work Order Management

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    Reviews

    Overall rating

    4.2 /5
    (77)
    Value for Money
    3.9/5
    Features
    4.0/5
    Ease of Use
    4.0/5
    Customer Support Software
    4.2/5

    Already have TrackTik?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 77
    Jason C.
    Overall rating
    • Company size: 1,001-5,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software

    We have developed a true partnership, not just a software vendor.

    Reviewed on 2017-10-25

    Pros

    The product is constantly being improved and developed. It's already state-of-the-art architecture versus many others who use outdated coding languages and databases. Add to that the fact that new features are constantly being released...many of which were built by the CEO himself...and we have a truly flexible end-to-end solution that will continue to meet our greatest business needs.

    Cons

    It is missing internal audits for quality control and client/employee satisfaction. The reports are really made for client-facing, not for internal control. I hear these features are coming...hopefully soon.

    Response from TrackTik Software

    Hello Jason, thank you for your generous rating!
    We are always adding new and innovative features monthly and are looking forward to our 2018 line-up. We will continue to gather all your feedback and appreciate your support. Cheers!

    Andrew C.
    Overall rating
    • Industry: Security & Investigations
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Great for security management.

    Reviewed on 2019-03-20

    Despite the occasional slowdown which I imagine is due to server load, it's overall a useful...

    Despite the occasional slowdown which I imagine is due to server load, it's overall a useful software package for managing multiple guards across several locations. Would recommend.

    Pros

    Easy to review edit and submit guard reports for clients. The analytics that are available after setting report categories are helpful. Generally good overall up-time and quick and snappy to move around the dashboard.

    Cons

    While usually quick, there have been periods of extreme slowdown where report previews would take upwards of 15 seconds or more to generate making editing and review laborious when you're slogging through 100+ of them. Scheduling module could use some work. Our company looked at but ultimately elected not to use it because it had several drawbacks including not letting officer shifts overlap.

    Response from TrackTik Software

    Hi Andrew,
    We're glad that you find our software useful to manage multiple guards across several locations. Thank you for bringing your issues with our software to our attention. As we look to continually improve our product, we will take your comments into consideration. Should you have further concerns, contact us at 1-888-670-9782 or [email protected]
    Thank you,
    TrackTik

    Jason L.
    Overall rating
    • Industry: Public Safety
    • Company size: 5,001-10,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software

    Have worked in the Security Industry for nearly 20 years and accountability should not put the...

    Reviewed on 2017-07-05

    If you are serious about providing the best possible service to your clients; then I personally and...

    If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.

    Pros

    This software provides a catch-all for the company. It provides multiple options for assisting Security Officers and their Management team in providing accountability for the client.

    Cons

    In the Security business you are required to be as random in your foot and vehicle patrols as you can be. However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this. ANYONE, who works in the Security field knows the best way to provide coverage for the client is to be unpredictable and random in foot and vehicle patrols, but if you are using the "Scan Button" option that is part of TrackTik, then you have just failed your client. Because anyone that is observing your Officer for 10 to 15 minutes will be able to discover that while the Officer is trying to be random, there are SPECIFIC places that they will be making a client's property unsecure.

    Response from Iris

    We appreciate your feedback and understand your concern around keeping the routes as random as possible so not to be tracked by potential threats.
    Accountability is a focus of TrackTik’s as we aim to streamline our client's processes as much as possible. That being said, we also understand the importance of being unpredictable and random in foot and vehicle patrols, which is why we’d like to suggest the following workflow to help you achieve as much unpredictability as possible.
    When you create a tour with multiple checkpoints, these checkpoints can be scanned in any order, the order is not forced. For randomization, TrackTik always proposes to have multiple tours with those checkpoints, varying the order each time. This way you’re able to provide randomization in your tours.
    We’d love to discuss this further with you so we can help you achieve the level of service you aim to offer. Please email [email protected] and we’ll get back to you right away.

    Zachary B.
    Overall rating
    • Industry: Security & Investigations
    • Company size: 10,000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Daily user!!

    Reviewed on 2019-10-01

    We use it on a daily basis, we execute reports, log our activity on the hour. And many other...

    We use it on a daily basis, we execute reports, log our activity on the hour. And many other things. One feature I really find useful, is the fact I can go back and edit reports or logs, and also view others. I can also narrow my past reports history down to categories rather than having to search hours of back logs. Very effective software when trying to report and log activities and reports, as well as time stamps.

    Pros

    The ease of getting logged in and started. At my job location, all team members use this daily, we login at the beginning of shift, and out at the end. I find it easy to navigate and use the applications within the software.

    Cons

    I really can't think of any cons about the software, maybe that occasionally it freezes up, but not sure if that's our Network, or the software.

    Response from TrackTik Software

    Hi there Zachary, many thanks for taking the time to leave some feedback. We're glad that TrackTik supports you in doing your job more effectively and accurately. That has been our mission since we were first founded.

    Verified Reviewer
    Overall rating
    • Company size: 1,001-5,000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Best in Class Platform

    Reviewed on 2018-03-30

    Combined services, increased productivity, and increased visibility of security operations.

    Combined services, increased productivity, and increased visibility of security operations.

    Pros

    An end-to-end system that doesn't just cover the bases, but strives to advance the efficiency and effectiveness in the guarding world. The online portal, with permissions for guards, managers, and clients covers all aspects of our business with visibility where it matters most.

    The mobile app is a complete solution for on-post or on-patrol security with the ability to create customized reports, perform patrols or guard tours, and track GPS location and geofencing.

    We have also had an incredible team help us with our implementation, roll out, and customer support. The team is always in contact with us, quick to respond, and constantly working for us on their end of things.

    Cons

    We have asked for several additional added features and functionality with the billing platform and reporting that would match more mature operations side of the software.

    It is also very difficult to manipulate the schedule, manage employees, and other backend functions from mobile. The current app does not include any backend functionality.

    Showing 5 reviews of 77 Read all reviews

    TrackTik FAQs

    Below are some frequently asked questions for TrackTik.

    TrackTik offers the following pricing plans:

    Contact TrackTik for pricing information

    TrackTik has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    TrackTik supports the following languages:

    Chinese, English, French, German, Portuguese, Spanish

    TrackTik supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    TrackTik integrates with the following applications:

    Avalara, Criterion HCM, Quickbooks Online, Sage 300cloud

    TrackTik offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

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