About TrackTik
TrackTik is a cloud-based security workforce management software which combines tools for managing security operations and back office tasks.
TrackTik’s Guarding Suite includes a live dashboard, client portal, reporting, guard tracking, trends & analytics, guard tour system, and a guarding toolbox. The dashboard allows users to track operations in real-time, with an activity feed of clock-ins/outs, checkpoint scans, videos, reports, and inactive mobile users, in addition to GPS tracking, daily tasks, and live metrics for exceptions, late shifts, and other data. Guard locations can be tracked and monitored, with out-of-zone notifications delivered to users in real-time via SMS and email. The client portal provides clients with secure access to site information, custom incident analytics reports, recorded video documentation, report histories, and real-time site activity.
The Back Office Suite offers tools for managing scheduling and attendance, contracting and invoicing, payroll, business intelligence, and accounting integrations. Client-specific schedules can be created with defined roles and requirements, color-coded guard availability indicators, customizable recurring shift templates, matching processes, and more. Payroll can be managed through payroll and accounting system integrations, with overtime, holiday hours, and paid time off (PTO) tracking, client-specific billing, and multiple payroll cycles. Users can generate a range of report types to assess business performance, profit and loss, and more.
Compare with Popular Alternatives
Key benefits of TrackTik
Devices
Business size
Markets
Supported Languages
Compare with Popular Alternatives
Images
Features
Total features of TrackTik: 97
- Accounting Integration
- Activity Dashboard
- Alarm Management
- Alerts/Notifications
- Attendance Tracking Software
- Audit Management
- Automated Scheduling
- Badge Management
- Billing & Invoicing
- Billing Portal
- Budgeting/Forecasting
- Charting
- Client Portal
- Commercial Properties
- Compliance Management
- Contact Database
- Contingency Billing
- Contract/License Management
- Customer Database
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Dispatch Management
- Electronic Signature
- Employee Database
- Employee Management
- Employee Scheduling Software
- Event Management Software
- Exceptions Management
- Facility Scheduling
- File Storage
- Financial Management Software
- For Schools
- GPS
- Group Scheduling
- Hourly Billing
- ID Scanning
- Incident Management Software
- Inspection Management
- Investigation Management Software
- Invoice Creation
- Invoice History
- Job Management
- Labor Forecasting
- Location Tracking
- Messaging
- Mobile Access
- Multi-Country
- Multi-Currency
- Multi-Location
- Multi-State
- Online Invoicing
- Online Time Clock
- Payroll Management
- Payroll Reporting
- Performance Metrics
- Pre-Registration
- Project Billing
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real-time Scheduling
- Real-time Updates
- Recurring/Subscription Billing
- Registration Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Residential Properties
- Resource Management Software
- Route Management
- Route Optimization
- Routing
- Safety Incident Management
- Schedule Distribution
- Scheduling Software
- Security Management
- Self Service Portal
- Service History
- Shift Swapping
- Skills Tracking
- Status Tracking
- Tax Calculation
- Time & Attendance
- Time Off Management
- Time Tracking Software
- Timesheet Management
- Training Management
- Trend Analysis
- Vacation/Leave Tracking
- Variable Workforce
- Vendor Management Software
- Visitor Management Software
- Visitor Tracking
- Watch List
- Work Order Management
Alternatives
HarmonyPSA
Odoo
ServiceWorks
Jobber
Reviews
Already have TrackTik?
Software buyers need your help! Product reviews help the rest of us make great decisions.
Write a Review!
- Company size: 1,001-5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
We have developed a true partnership, not just a software vendor.
Reviewed on 2017-10-25
Pros
The product is constantly being improved and developed. It's already state-of-the-art architecture versus many others who use outdated coding languages and databases. Add to that the fact that new features are constantly being released...many of which were built by the CEO himself...and we have a truly flexible end-to-end solution that will continue to meet our greatest business needs.
Cons
It is missing internal audits for quality control and client/employee satisfaction. The reports are really made for client-facing, not for internal control. I hear these features are coming...hopefully soon.
Response from TrackTik Software
Hello Jason, thank you for your generous rating!
We are always adding new and innovative features monthly and are looking forward to our 2018 line-up. We will continue to gather all your feedback and appreciate your support. Cheers!
- Industry: Security & Investigations
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Daily user!!
Reviewed on 2019-10-01
We use it on a daily basis, we execute reports, log our activity on the hour. And many other...
We use it on a daily basis, we execute reports, log our activity on the hour. And many other things. One feature I really find useful, is the fact I can go back and edit reports or logs, and also view others. I can also narrow my past reports history down to categories rather than having to search hours of back logs. Very effective software when trying to report and log activities and reports, as well as time stamps.
Pros
The ease of getting logged in and started. At my job location, all team members use this daily, we login at the beginning of shift, and out at the end. I find it easy to navigate and use the applications within the software.
Cons
I really can't think of any cons about the software, maybe that occasionally it freezes up, but not sure if that's our Network, or the software.
Response from TrackTik Software
Hi there Zachary, many thanks for taking the time to leave some feedback. We're glad that TrackTik supports you in doing your job more effectively and accurately. That has been our mission since we were first founded.
- Industry: Public Safety
- Company size: 5,001-10,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Have worked in the Security Industry for nearly 20 years and accountability should not put the...
Reviewed on 2017-07-05
If you are serious about providing the best possible service to your clients; then I personally and...
If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.
Pros
This software provides a catch-all for the company. It provides multiple options for assisting Security Officers and their Management team in providing accountability for the client.
Cons
In the Security business you are required to be as random in your foot and vehicle patrols as you can be. However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this. ANYONE, who works in the Security field knows the best way to provide coverage for the client is to be unpredictable and random in foot and vehicle patrols, but if you are using the "Scan Button" option that is part of TrackTik, then you have just failed your client. Because anyone that is observing your Officer for 10 to 15 minutes will be able to discover that while the Officer is trying to be random, there are SPECIFIC places that they will be making a client's property unsecure.
Response from Iris
We appreciate your feedback and understand your concern around keeping the routes as random as possible so not to be tracked by potential threats.
Accountability is a focus of TrackTik’s as we aim to streamline our client's processes as much as possible. That being said, we also understand the importance of being unpredictable and random in foot and vehicle patrols, which is why we’d like to suggest the following workflow to help you achieve as much unpredictability as possible.
When you create a tour with multiple checkpoints, these checkpoints can be scanned in any order, the order is not forced. For randomization, TrackTik always proposes to have multiple tours with those checkpoints, varying the order each time. This way you’re able to provide randomization in your tours.
We’d love to discuss this further with you so we can help you achieve the level of service you aim to offer. Please email [email protected] and we’ll get back to you right away.
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
Customer Support Assistance
Reviewed on 2017-05-11
Pros
I emailed customer support yesterday afternoon for help with sending reports. Our rep emailed me back this morning with clearly understandable directions AND even took the time to record a video of the steps. He wasn't patronizing nor did he talk down to me at all. BEST CUSTOMER SERVICE EVER!!!
Cons
You took away my bar graphs on the schedules; I will never forgive you for that. The tiles are clunky and don't show at a glance if we have a gap in coverage.
Response from TrackTik Software
Thank you for the feedback, Elizabeth. We are so pleased to hear about your great experience with our customer support team! Just like our platform, we are always looking at innovative ways to provide the best experience to our customers. Using feedback, we collected, the scheduling module was overhauled; replacing the timeline view with the user-friendly template and live schedules. Our product team has reviewed the feedback you provided so that it can be considered for future developments.
- Company size: 1,001-5,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Best in Class Platform
Reviewed on 2018-03-30
Combined services, increased productivity, and increased visibility of security operations.
Combined services, increased productivity, and increased visibility of security operations.
Pros
An end-to-end system that doesn't just cover the bases, but strives to advance the efficiency and effectiveness in the guarding world. The online portal, with permissions for guards, managers, and clients covers all aspects of our business with visibility where it matters most.
The mobile app is a complete solution for on-post or on-patrol security with the ability to create customized reports, perform patrols or guard tours, and track GPS location and geofencing.
We have also had an incredible team help us with our implementation, roll out, and customer support. The team is always in contact with us, quick to respond, and constantly working for us on their end of things.
Cons
We have asked for several additional added features and functionality with the billing platform and reporting that would match more mature operations side of the software.
It is also very difficult to manipulate the schedule, manage employees, and other backend functions from mobile. The current app does not include any backend functionality.
TrackTik FAQs
Below are some frequently asked questions for TrackTik.Q. What type of pricing plans does TrackTik offer?
TrackTik offers the following pricing plans:
- Starting from: US$299.00/month
- Pricing model: Subscription
- Free Trial: Available
Contact TrackTik for pricing information, or visit: www.tracktik.com/pricing-faq/
Q. What are the main features of TrackTik?
We do not have any information about TrackTik features
Q. Who are the typical users of TrackTik?
TrackTik has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does TrackTik support?
TrackTik supports the following languages:
Chinese, English, French, German, Portuguese, Spanish
Q. Does TrackTik support mobile devices?
TrackTik supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does TrackTik integrate with?
TrackTik integrates with the following applications:
Avalara, Criterion HCM, Sage 300cloud
Q. What level of support does TrackTik offer?
TrackTik offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for TrackTik.
- Hospitality Property Management Software
- Productivity Software
- Workforce Management Software
- Physical Security Software
- Service Dispatch Software
- Employee Scheduling Software
- Scheduling Software
- Billing and Invoicing Software
- Field Service Management Software
- Payroll Software
- Facility Management Software
- Visitor Management Software
- Business Management Software
- Field Activity Management Software
- Calendar Software
