Mi4biz

Mi4biz

End-to-end omnichannel customer experience management

4.7/5 (17 reviews)

Mi4biz Overview

What is Mi4biz?

Mi4biz is a cloud-based, end-to-end issue management solution which offers omni-channel communication, escalation, automated workflows & advanced reporting capabilities. The platform allows users to create issue-specific workflows, assign tasks, track performance, identify route causes, and more.

Mi4biz Overview

Pricing

Starting from
$55.00/month

Pricing options

Free Trial
Subscription
Value for money

Customer Service Users: $120/user/month.
Process Users: $75/user/month.
Chat Operators: $55/user/month.


Mi4biz Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

Mi4biz screenshot:
Mi4biz screenshot: Mi4biz screenshot: Mi4biz screenshot:

Mi4biz Reviews

Mi4biz Reviews

Overall rating
4.7
/
5 17 reviews
Excellent
12

Very good
5

Average
0

Poor
0

Terrible
0

Value for Money
4.6
Features
4.5
Ease of Use
4.8
Customer Support
4.7
100% recommended this app
Verified Reviewer

One and half years of experience with MI4BIZ

I have been working at my current company for one and a half years and I use MI4BIZ’s system on a regular basis. As a customer experience expert both for business and process development, I use this system with the authority of admin for customer demands as well as requests of our customer representatives. 80% of my day is spent using MI4BIZ. This software has been used in the company for 8 years. Since my first day, I can safely say the system has developed very well and towards the right direction. The consultants share with us the capabilities of their system in accordance with our wishes and provide us with alternatives. Together we are developing the system to its best potential. By using almost all the available features, we are doing our best to use the system in the most beneficial way.


Seval B.

Mi4biz review

The system we used before switching to the Mi4biz system was quite difficult. Thanks to the transition to this system, our reporting and process follow-up has become easier. Ease of use of the system in this process has become a very advantageous to us. I would also like to state that we are very satisfied with the system


Buket B.

have easy of use and user Friendly a program

Long story short, as a customer service department, we were having hard times with our IT department due to never ending major IT projects. Before, we request a feature and wait for months or a year or two to be able to use the feature in customer service processes. We swap to Mi4biz and now we can create and modify workflows, forms by ourselves with in minutes. No need for technical knowledge!


Ufuk P.

Opinion about Mi4biz

MI4BIZ has many functions and process that we like as Evidea. The facts that it doesn't require an installation and works very fast, are exactly a part of its ease of use. You can create your own work flows and structure of escalation easily in short time. And the best side of Mibiz is of couse endless integration options. With its user friendly panel, companies can manage every contact channel by Mi4biz with limited inhouse IT support.


Neslihan G.

Easy to use, user friendly

Despite some cons I can suggest the programme for fast technical support.


Verified Reviewer
Industry: Executive Office
Company size: 1,001-5,000 Employees

One and half years of experience with MI4BIZ

Used Daily for 1+ year
Reviewed on 2/14/2019
Review Source: Capterra

I have been working at my current company for one and a half years and I use MI4BIZ’s system on a regular basis. As a customer experience expert both for business and process development, I use this system with the authority of admin for customer demands as well as requests of our customer representatives. 80% of my day is spent using MI4BIZ. This software has been used in the company for 8 years. Since my first day, I can safely say the system has developed very well and towards the right direction. The consultants share with us the capabilities of their system in accordance with our wishes and provide us with alternatives. Together we are developing the system to its best potential. By using almost all the available features, we are doing our best to use the system in the most beneficial way.

Pros

Their efforts to develop both their company and system against demands

The approach adopted by the consultants and their willingness to help

Their ability to present to an admin panel as well as their processes to be brought to life immediately without the assistance of developers

It can be integrated with the software used in our own company

In terms of price performance, it is one of the most suitable software programmes

Cons

When we request new developments, as the system is being used by many companies, it is very difficult for such developments to be implemented.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Seval B.
Industry: Marketing & Advertising
Company size: 501-1,000 Employees

Mi4biz review

Used Daily for 2+ years
Reviewed on 2/14/2019
Review Source: Capterra

The system we used before switching to the Mi4biz system was quite difficult. Thanks to the transition to this system, our reporting and process follow-up has become easier. Ease of use of the system in this process has become a very advantageous to us. I would also like to state that we are very satisfied with the system

Pros

To be able to create workflows easily, to inform the customer from the panel when the notifications are filed. Management of escalation processes in workflow processes.

Cons

Degradation of out-of-control settings from the system after the update

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Buket B.
Industry: Internet
Company size: 201-500 Employees

have easy of use and user Friendly a program

Used Daily for 2+ years
Reviewed on 2/1/2019
Review Source: Capterra

Long story short, as a customer service department, we were having hard times with our IT department due to never ending major IT projects. Before, we request a feature and wait for months or a year or two to be able to use the feature in customer service processes. We swap to Mi4biz and now we can create and modify workflows, forms by ourselves with in minutes. No need for technical knowledge!

Pros

Less IT Dependency,SLA Management,It is Fast,Customer Interface,SMS Integration

Cons

sometimes it has slow...no other negative detail

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Ufuk P.
Industry: Retail
Company size: 51-200 Employees

Opinion about Mi4biz

Used Daily for 2+ years
Reviewed on 2/5/2019
Review Source: Capterra

MI4BIZ has many functions and process that we like as Evidea. The facts that it doesn't require an installation and works very fast, are exactly a part of its ease of use. You can create your own work flows and structure of escalation easily in short time. And the best side of Mibiz is of couse endless integration options. With its user friendly panel, companies can manage every contact channel by Mi4biz with limited inhouse IT support.

Pros

Endless integration option, very fast...

Cons

No need for technical knowledge.........

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Neslihan G.
Industry: Banking
Company size: 5,001-10,000 Employees

Easy to use, user friendly

Used Daily for 2+ years
Reviewed on 2/11/2019
Review Source: Capterra

Despite some cons I can suggest the programme for fast technical support.

Pros

You can view all of your customer's information , complaints within the customers tab. It can integrate with other programmes.You don't need to have too much technical knowledge,User Friendly. Fast technical support.

Cons

Sometimes it can be very slow and some upgrades can last very long to develop.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.9/10
Based on 17 user ratings
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Mi4biz Pricing

Mi4biz Pricing

Starting from
$55.00/month
Free Trial
Subscription
Value for money

Customer Service Users: $120/user/month.
Process Users: $75/user/month.
Chat Operators: $55/user/month.

Customer Service Users: $120/user/month.
Process Users: $75/user/month.
Chat Operators: $55/user/month.

Value for Money
4.6/5
Based on 17 user ratings
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Mi4biz Features

Mi4biz Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Chat
Contact History
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Prioritizing
Real Time Monitoring
Reporting & Statistics
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4.5/5
Based on 17 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Mi4biz

Additional information for Mi4biz

Key features of Mi4biz

  • Automated Routing
  • Automated Routing
  • Community Forums
  • Complex Event Processing
  • Contract / SLA Management
  • Customer Engagement Center
  • Customer Engagement Center
  • Download Manager
  • For Construction
  • Help Desk
  • IT Service Desk
  • Inbox / Queue Management
  • Inbox / Queue Management
  • Incoming Call Management
  • Incoming Call Management
  • Knowledge Management
  • Known Issue Management
  • Known Issue Management
  • Lead Tracking Integration
  • Live Chat
  • Live Chat
  • Multiple Brands / Products
  • Quick Incident Creation
  • Rich Content Management
  • Service Renewal Notices
  • Service Renewal Notices

Benefits

• Users can create and maintain a self-service knowledge base to allow customers to find answers to their questions or issues without requiring assistance from agents.

• Mi4biz’s live chat solution features a customizable interface and reusable message templates, and can be integrated with legacy systems.

• Business rules, processes, SLAs, and forms can be created and modified without any coding, enabling continuous improvement of workflows without requiring IT or vendor support.

• Customers, partners, and staff can be kept informed about ongoing processes via automated emails or SMS messages, with message templates to maintain consistency and event-triggered workflows.

• Reports and dashboards in Mi4biz provide users with insight into service quality, analysis of customer issues, customer service performance monitoring, and product tracking.

Mi4biz FAQs

Mi4biz FAQs

Below are some frequently asked questions for Mi4biz.

Q. What type of pricing plans does Mi4biz offer?

Mi4biz offers the following pricing plans:

Starting from: $55.00/month

Pricing model: Subscription

Free Trial: Available

Customer Service Users: $120/user/month. Process Users: $75/user/month. Chat Operators: $55/user/month.

Q. What are the main features of Mi4biz?

Mi4biz offers the following features:

  • Automated Routing
  • Automated Routing
  • Community Forums
  • Complex Event Processing
  • Contract / SLA Management
  • Customer Engagement Center
  • Customer Engagement Center
  • Download Manager
  • For Construction
  • Help Desk
  • IT Service Desk
  • Inbox / Queue Management
  • Inbox / Queue Management
  • Incoming Call Management
  • Incoming Call Management
  • Knowledge Management
  • Known Issue Management
  • Known Issue Management
  • Lead Tracking Integration
  • Live Chat
  • Live Chat
  • Multiple Brands / Products
  • Quick Incident Creation
  • Rich Content Management
  • Service Renewal Notices
  • Service Renewal Notices

Q. Who are the typical users of Mi4biz?

Mi4biz has the following typical customers:

Mid Size Business, Small Business

Q. What languages does Mi4biz support?

Mi4biz supports the following languages:

English

Q. What type of pricing plans does Mi4biz offer?

Mi4biz has the following pricing plans:

Subscription

Q. Does Mi4biz support mobile devices?

Mi4biz supports the following devices:

iPhone, iPad

Q. What other apps does Mi4biz integrate with?

We do not have any information about what integrations Mi4biz has

Q. What level of support does Mi4biz offer?

Mi4biz offers the following support options:

Online Support, Phone Support