About Mi4biz

Mi4biz is a cloud-based, end-to-end issue management solution which offers omni-channel communication, escalation, automated workflows & advanced reporting capabilities. The platform allows users to create issue-specific workflows, assign tasks, track performance, identify route causes, and more.

Pricing starting from:

US$55.00/month

  • Free Trial
  • Subscription

Key benefits of Mi4biz

• Users can create and maintain a self-service knowledge base to allow customers to find answers to their questions or issues without requiring assistance from agents.

• Mi4biz’s live chat solution features a customizable interface and reusable message templates, and can be integrated with legacy systems.

• Business rules, processes, SLAs, and forms can be created and modified without any coding, enabling continuous improvement of workflows without requiring IT or vendor support.

• Customers, partners, and staff can be kept informed about ongoing processes via automated emails or SMS messages, with message templates to maintain consistency and event-triggered workflows.

• Reports and dashboards in Mi4biz provide users with insight into service quality, analysis of customer issues, customer service performance monitoring, and product tracking.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$55.00/month

  • Free Trial
  • Subscription

Images

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Mi4biz video
Mi4biz video
Mi4biz video
Mi4biz screenshot: Mi4biz screenshot: Mi4biz screenshot:

Features

Total features of Mi4biz: 50

  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Auto-Responders
  • Automated Routing
  • Call Center Management
  • Call Scripting
  • Canned Responses
  • Chat/Messaging
  • Configurable Workflow
  • Customer Database
  • Customizable Branding
  • Document Storage
  • Email Management Software
  • Feedback Management
  • IT Asset Management Software
  • Interaction Tracking
  • Issue Management
  • Knowledge Base Management
  • Live Chat Software
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Network Monitoring Software
  • Performance Metrics
  • Proactive Chat
  • Production Tracking
  • Queue Management
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Media Monitoring Software
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Progress Tracking
  • Third Party Integrations
  • Ticket Management
  • Virtual Assistant
  • Workflow Configuration
  • Workflow Management Software

Alternatives

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Zoho Desk

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Salesforce Service Cloud

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Reviews

Overall rating

4.7 /5
(17)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.8/5
Customer Support Software
4.7/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 17
M can E.
Overall rating
  • Industry: Broadcast Media
  • Company size: 1,001-5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Mi4biz is great for businesses

Reviewed on 2019-02-01

after switching to Mi4biz in my workplace, most of of our processes became faster and more efficient

after switching to Mi4biz in my workplace, most of of our processes became faster and more efficient

Pros

It is really user friendly, and detailed.

Cons

making it foolproof, made some of the porecesses longer than necessary

Seval B.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Mi4biz review

Reviewed on 2019-02-14

The system we used before switching to the Mi4biz system was quite difficult. Thanks to the...

The system we used before switching to the Mi4biz system was quite difficult. Thanks to the transition to this system, our reporting and process follow-up has become easier. Ease of use of the system in this process has become a very advantageous to us. I would also like to state that we are very satisfied with the system

Pros

To be able to create workflows easily, to inform the customer from the panel when the notifications are filed. Management of escalation processes in workflow processes.

Cons

Degradation of out-of-control settings from the system after the update

Verified Reviewer
Overall rating
  • Industry: Executive Office
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

One and half years of experience with MI4BIZ

Reviewed on 2019-02-14

I have been working at my current company for one and a half years and I use MI4BIZ’s system on a...

I have been working at my current company for one and a half years and I use MI4BIZ’s system on a regular basis. As a customer experience expert both for business and process development, I use this system with the authority of admin for customer demands as well as requests of our customer representatives. 80% of my day is spent using MI4BIZ. This software has been used in the company for 8 years. Since my first day, I can safely say the system has developed very well and towards the right direction. The consultants share with us the capabilities of their system in accordance with our wishes and provide us with alternatives. Together we are developing the system to its best potential. By using almost all the available features, we are doing our best to use the system in the most beneficial way.

Pros

Their efforts to develop both their company and system against demands

The approach adopted by the consultants and their willingness to help

Their ability to present to an admin panel as well as their processes to be brought to life immediately without the assistance of developers

It can be integrated with the software used in our own company

In terms of price performance, it is one of the most suitable software programmes

Cons

When we request new developments, as the system is being used by many companies, it is very difficult for such developments to be implemented.

Buket B.
Overall rating
  • Industry: Internet
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

have easy of use and user Friendly a program

Reviewed on 2019-02-01

Long story short, as a customer service department, we were having hard times with our IT...

Long story short, as a customer service department, we were having hard times with our IT department due to never ending major IT projects. Before, we request a feature and wait for months or a year or two to be able to use the feature in customer service processes. We swap to Mi4biz and now we can create and modify workflows, forms by ourselves with in minutes. No need for technical knowledge!

Pros

Less IT Dependency,SLA Management,It is Fast,Customer Interface,SMS Integration

Cons

sometimes it has slow...no other negative detail

Ufuk P.
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Opinion about Mi4biz

Reviewed on 2019-02-05

MI4BIZ has many functions and process that we like as Evidea. The facts that it doesn't require an...

MI4BIZ has many functions and process that we like as Evidea. The facts that it doesn't require an installation and works very fast, are exactly a part of its ease of use. You can create your own work flows and structure of escalation easily in short time. And the best side of Mibiz is of couse endless integration options. With its user friendly panel, companies can manage every contact channel by Mi4biz with limited inhouse IT support.

Pros

Endless integration option, very fast...

Cons

No need for technical knowledge.........

Showing 5 reviews of 17 Read all reviews

Mi4biz FAQs

Below are some frequently asked questions for Mi4biz.

Mi4biz offers the following pricing plans:

  • Starting from: US$55.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Customer Service Users: $120/user/month. Process Users: $75/user/month. Chat Operators: $55/user/month.

We do not have any information about Mi4biz features

Mi4biz has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Mi4biz supports the following languages:

English

Mi4biz supports the following devices:

iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Mi4biz has

Mi4biz offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Mi4biz.