PayHOA
About PayHOA
PayHOA is modern software for self-managed communities. It is the only software you need to run your HOA 100% online. Trusted by more than 23,000 associations, PayHOA automates operations, so you can focus on what's important. We provide free onboarding, free unlimited support, a 30-day free trial, and no contracts.
Features include invoicing, payment processing, full accounting, document management, violations, requests, text, email, direct mail, lockbox, CRM, website, and much more.
Key benefits of PayHOA
PayHOA is association management software for HOAs, COAs, and any community looking for robust, easy-to-use, affordable software
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Reviews
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- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Ease of use and lots of data
Reviewed on 2023-08-15
PayHOA allows our HOA to be mostly hands off in the payment process and allows us to not spend...
PayHOA allows our HOA to be mostly hands off in the payment process and allows us to not spend hours tracking and depositing payments.
Pros
Showcases a lot of data. Easy to use. Allows important information to be accessed quickly.
Cons
I feel like the reporting function could be a little easier with more options.
Alternatives Considered
QuickBooks OnlineReasons for Switching to PayHOA
Easier to use. More affordable. More applicable to our use.- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great for a self-managed HOA/POA
Reviewed on 2023-08-15
My experience with Payhoa has been really good. The staff is fabulous about getting back to me...
My experience with Payhoa has been really good. The staff is fabulous about getting back to me promptly when I have questions or am confused about a feature. Payhoa has saved our small community thousands of dollars annually and allowed us to be full self-managed. I think it's an easy site to get around, but suggest you contact Payhoa for a tutorial if you are new to the site. I should have done that immediately.
Pros
The software is user friendly, once you get working on it. The ability of our community owners to make requests of our various committees and the Board is invaluable. The accounting being linked to our bank makes end of moth reconciliations fast and easy. The "reports" section is great for overall info that I put into our Documents so our community can see where their money is being spent. It makes it all transparent. We are a small POA and were spending $10,000 a year on outside management. Saving thousands a year now allows us to spread our modest dues further on the amenities that make our community unique.
Cons
We change Board members every 2 years, which is a bit tough in the accounting department. I got us a bit messed up in the transactions section when I first started as there is a learning curve, and the previous Treasurer had only 6 months to work with the Payhoa staff to get everything imported from outside accounts and set up and running as smoothly as possible when I took over.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
Good for basic property management, not good for accounting
Reviewed on 2022-05-22
We have a small HOA that is self-managed, needed a platform to manage online payments, online...
We have a small HOA that is self-managed, needed a platform to manage online payments, online communications, and other tasks. PayHOA fulfills basic functions like online payments, online communications, and online notifications. But the accountings features are not very good, I had to build my own xcel tracking to verify our income vs. expenses for taxes and audits--couldn't rely on the platform to give us accurate reports.
Pros
The online payment feature is great. Online communications features are also great.
Cons
The accounting software built into the platform is horrible. We have to do yearly taxes and audits for our HOA. When I tried to pull the yearly financial reports from PayHOA, I often found multiple errors in the transactions. Experimented with multiple ways to pull the financial info from the system, but none of it was very accurate. Had to build my own xcel tracking to confirm our income vs. expenses.
Response from Pay HOA
Hi Khue,
Thanks for taking the time to write a review. I appreciate the kind words about our payment and communication tools.
I had one of our accounting experts review your transaction ledger and G/L. All of the numbers are correct, but they noticed an issue with the way transfers were being coded by your bookkeeper in the system. I'm sending you a private message now.
Best,
Mike
- Industry: Financial Services Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
PayHOA is a Great tool
Reviewed on 2024-07-01
The software is relatively easy to use, and when we find errors, the PayHOA team is quick to...
The software is relatively easy to use, and when we find errors, the PayHOA team is quick to respond or fix the problem.
Pros
Ease of use on the administrative side.
Cons
Communities with more downloads in the documents take longer to load.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great for Self Managed HOA's
Reviewed on 2019-09-04
This so far has been a great one stop shop to manage our HOA with ease
This so far has been a great one stop shop to manage our HOA with ease
Pros
I am the president of our HOA for about 65 homes and we recently decided to move to a self managed HOA. I participated in free trials for almost every major product available on Capterra. Without a doubt, PayHOA's interface was the easiest to learn and sell to the other board members. We have identified a few bugs in the system, but working with support has been a breeze in getting them fixed. It really seems like the tool is being improved on a regular basis. This is not some tool that was created and is just sitting back collecting dust. It's a very interactive and powerful tool that gives you just about anything you can think of. And if it's not there, the support team listens to ideas to see if it can be implemented. So far our community has welcomed this upgrade and it has allowed the Board to easily support our residents with less time than it did managing our management company.
Cons
The financial tools and reporting requires some work. I'm sure our Bank's outdated online banking system is a big factor in this. There are also many free online tools that can help cover any ground that this tool misses. I also feel that the online payment fees are not competitive either. It would be nice if there was a way to link your banks system to this to avoid these charges...
Response from Pay HOA
Matt,
Thank you for the review! I really appreciate the feedback you've provided -- it really helps us to continue improving the product!
Best,
Mike
PayHOA FAQs
Below are some frequently asked questions for PayHOA.Q. What type of pricing plans does PayHOA offer?
PayHOA offers the following pricing plans:
- Starting from: US$49.00/month
- Pricing model: Subscription
- Free Trial: Available
Pricing Details: https://www.payhoa.com/pricing/
Q. Who are the typical users of PayHOA?
PayHOA has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does PayHOA support?
PayHOA supports the following languages:
English
Q. Does PayHOA support mobile devices?
PayHOA supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does PayHOA integrate with?
PayHOA integrates with the following applications:
Google Calendar, Lob, Plaid, SendGrid, Stripe, Twilio, Weebly
Q. What level of support does PayHOA offer?
PayHOA offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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