About PayHOA

PayHOA is a cloud-based homeowner association (HOA) management software for communicating with members, collecting dues, and tracking expenses. The system is used by property managers, condo associations, and homeowner associations.

PayHOA allows users to communicate with members by email, SMS, and voice calls. Mass email and text messages can be sent out to share documents, advertise events, send newsletters and surveys, and more. All communications are logged, and there is no limit on the number of messages that can be sent. Custom community websites can be created using the drag-and-drop website builder and a range of templates and color schemes. Users can edit text, images, and videos, and also create newsletters with a drag-and-drop editor. Maintenance requests can be tracked and residents notified when work is complete, and users can also create and sell tickets to events, and accept donations.

Users can create custom invoices in PayHOA and send payment and past due reminders to members. A ‘pay now’ button included in communications allow members to pay dues without needing to login, via credit card or ACH. Paper statements can also be sent out to members as required. Integrated accounting tools allow users to import transaction data from their bank account, categorize transactions, and track financial information including profit and loss, budgets, and actual costs. Users can also electronically file 990N or 990EZ forms, and print or download PDF copies of their filings.

Pricing starting from:

US$49.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of PayHOA

  • Bank accounts can be connected to PayHOA to automatically import transaction data, allowing users to categorize transactions and track budget vs actual, profit vs loss, aging reports, and more.

  • Users can create invoices for members and process credit card or ACH payments online, with automatic payment options and past-due reminders.

  • 990N and 990EZ forms can be filed electronically using the IRS-approved e-filing system, with automatic filing reminders, filing history, and PDF copies of forms to download or print.

  • The drag-and-drop website builder allows users to create custom community websites with text, images, videos, and other elements, with a range of color schemes and templates.

  • Newsletters, surveys, event invitations, and other communications can be sent out to members via mass email or SMS, with all communication logs stored automatically.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    US$49.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

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    Features

    Total features of PayHOA: 62

    • ACH Payment Processing
    • Access Controls/Permissions
    • Accounting Software
    • Activity Dashboard
    • Alerts/Notifications
    • Bank Reconciliation
    • Billing & Invoicing
    • Calendar Management
    • Client Portal
    • Commercial Property Management Software
    • Committee Management
    • Communication Management
    • Contact Database
    • Contact Management Software
    • Credit Card Processing
    • Customer Database
    • Customizable Branding
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Document Management Software
    • Document Storage
    • Electronic Payments
    • Email Templates
    • Event Management Software
    • Expense Tracking
    • Faculty/Staff Management
    • Fee Collection
    • File Management
    • Financial Management Software
    • Financial Reporting Software
    • General Ledger
    • HOA Violation Enforcement
    • Inspection Management
    • Invoice Management
    • Late Fee Calculation
    • Lease Management Software
    • Maintenance Management Software
    • Maintenance Scheduling
    • Member Database
    • Online Payments
    • Owner Portal
    • Payment Processing Software
    • Portfolio Management
    • Property Database
    • Real Time Notifications
    • Real Time Reporting
    • Recurring/Subscription Billing
    • Reminders
    • Rent Tracking
    • Reporting & Statistics
    • Reporting/Analytics
    • Residential Properties
    • SMS Messaging
    • Self Service Portal
    • Template Management
    • Tenant Portal
    • Tenant Tracking
    • Transaction History
    • Vendor Management Software
    • Website Management
    • Work Order Management

    Alternatives

    Quickbooks Online

    4.3
    #1 Alternative to PayHOA
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    Wild Apricot

    4.5
    #2 Alternative to PayHOA
    WildApricot is the #1 online membership software for associations, non-profits, and clubs. Allow Wild Apricot to...

    Microsoft Excel

    4.8
    #3 Alternative to PayHOA
    Excel is a spreadsheet management software program with data analysis tools to help users track and visualize data for...

    Condo Control

    4.6
    #4 Alternative to PayHOA
    Condo Control is a property management solution for Condo's, HOAs and Property managers, with tools for managing...

    Reviews

    Overall rating

    4.3 /5
    (141)
    Value for Money
    4.5/5
    Features
    4.4/5
    Ease of Use
    4.2/5
    Customer Support Software
    4.6/5

    Already have PayHOA?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 141
    Keigh
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Best Customer Support Ever!

    Reviewed on 2022-07-12

    Our overall experience with PayHOA has been great. They are very supportive, and are always open to...

    Our overall experience with PayHOA has been great. They are very supportive, and are always open to hearing our suggestions. Utilizing PayHOA has saved our small HOA over $3K this year alone.

    Pros

    Our small HOA decided to become self-managed in late 2021. After lots of research, we decided to go with PayHOA, and I am so glad we did! While our initial data entry was a little difficult due to my lack of an accounting background, the customer support team was awesome. They spent so much time answering my questions and helping correct my mistakes. They were always cheerful, helpful, and caring. I could not have made it through without their ongoing, constant help. [SENSITIVE CONTENT] were two of the support team I dealt with most, but the entire team was outstanding. For this reason alone I would especially recommend PayHOA for a volunteer group such as ours with little to no accounting background.

    Cons

    There were no clear-cut instructions on what should be entered first, which caused me some double work. However, for someone with a background in accounting, this would probably be apparent and not be a problem.

    Irene
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    The best software for our HOA

    Reviewed on 2021-05-20

    I have not had any problems. I wish the staff was available with a phone call like before but I...

    I have not had any problems. I wish the staff was available with a phone call like before but I realize that Covid has changed many things in our lives.

    Pros

    I like the fact that I can check it daily to see which homeowners have paid. The new feature to deposit paper checks is very exciting because I hate to go to the bank. The staff [SENSITIVE CONTENT HIDDEN] always answers my questions by email and when needed I set up a Zoom meeting.

    Cons

    I wish we could get some type of online fundraising but this is not critical. I would also like a way to add monthly interest to the invoice without having to create another invoice. Also, if an HOA billboard where we could have a community newsletter displayed for the homeowners would be nice.

    Alternatives Considered

    QuickBooks Online Advanced

    Reasons for Switching to PayHOA

    The software seemed easy to use and affordable.

    Response from Pay HOA

    Irene,

    Thanks for the review -- I'm really glad PayHOA has been a success for your community! I'll talk with our dev team to see if we can add a fundraising component to the platform!

    Best,
    Mike

    Randy
    Overall rating
    • Industry: Real Estate
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 0.0 /10

    A good start for a management solution

    Reviewed on 2019-05-08

    I inherited PayHOA from a previous board who did not make sound business decisions. If this system...

    I inherited PayHOA from a previous board who did not make sound business decisions. If this system were not in place when I joined the board of directors, I would not adopt it. This solution does not meet the needs of our HOA. However, there would be more pain on my part to transition to something else, so we will continue to use it.

    Pros

    I like the electronic Invoice feature and the ability for members to pay via card, via debit of account or by offline check. I also like the unified message center that maintains a history of emails to members and tracks if an email has been viewed

    Cons

    I did not like the difficult task of applying interest on unpaid balances. It was difficult to show the open balance carried forward while adding a late fee on open balance. Printing an account history was a work around, but even this document needed modification as not to imply that the interest charge was the only outstanding balance.

    Response from Pay HOA

    Hi Randy,

    I'm very sorry to hear that the platform is not meeting your expectations. I'm happy to jump on a call to better understand the issues you're having and create a solution for you. I'll reach out directly to schedule a meeting.

    Best,
    Mike Bollinger

    David
    Overall rating
    • Industry: Architecture & Planning
    • Company size: 2-10 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Self Managed HOA

    Reviewed on 2019-05-09

    Not all residents participate in the meetings but are nonetheless expecting to be made known the...

    Not all residents participate in the meetings but are nonetheless expecting to be made known the happenings of the HOA. Since we are self-managed, the software has been able to increase the ability for the board to communicate more effectively with the members.

    Also the members having their own account and portal to pay online is a huge time saver in accounting. It also gets them more involved.

    Pros

    The best part of the software is the simple UI with the abundance of features need to self manage a small single family HOA with less than 100 units, all in one place. It has and will continue to greatly improve communication and ease accounting tasks. The technical support when I have run into some bugs has been as I expect, outstanding. THe ability to download CSV files is awesome.

    Cons

    The software has had some bugs with the PDF mailer and identical transactions being deleted. It also needs some accounting reports which are downloadable in formatted version and not just .CSV files; something immediately presentable to a person. The UI in Violations is not quite clear that there is a process; create, submit, and then resolution.

    Alternatives Considered

    Wild Apricot and Quickbooks Online

    Reasons for Switching to PayHOA

    PayHOA was smart to combine the best parts of alternative products into one creating a single source partner for the association .

    Response from Pay HOA

    David,

    Thanks for the review and the really helpful feedback! We are about to release an updated reporting module that will provide additional accounting reports and PDF versions of each! We appreciate your business!

    Best,
    Mike

    Bradley
    Overall rating
    • Industry: Graphic Design Software
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    PayHOA Saved the Day

    Reviewed on 2022-06-02

    Everything was previously done on paper. Having board members that are not on site was an issue and...

    Everything was previously done on paper. Having board members that are not on site was an issue and now communication is a lot easier. I'm future proofing things for new board members are they rotate in and taking away previous pains of collecting dues and tracking concerns amongst owners.

    Pros

    I like how simple things are and easy to maintain. Support is stellar and they help guide you in the right direction.

    Cons

    Having the ability to receive inbound SMS would be great. It's not a deal breaker but that's one thing that would improve things. I think more features or workflows towards processing old information would be an awesome improvement. I have years of data related to expenses and owners that will take time moving over.

    Alternatives Considered

    Quickbooks Online and Microsoft Excel

    Reasons for Switching to PayHOA

    Pricing, ease of use and learning curve. Using new software can be scary or intimidating. This particular software was easy for me to dive right into and will be even easier to teach other board members.

    Response from Pay HOA

    Bradley,

    Thanks for the kind words! We appreciate you!

    Best,
    Mike

    Showing 5 reviews of 141 Read all reviews

    PayHOA FAQs

    Below are some frequently asked questions for PayHOA.

    PayHOA offers the following pricing plans:

    • Starting from: US$49.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Pricing Details: https://www.payhoa.com/pricing/

    PayHOA has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    PayHOA supports the following languages:

    English

    PayHOA supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    PayHOA integrates with the following applications:

    Google Calendar, Lob, Plaid, SendGrid, Stripe, Twilio, Weebly

    PayHOA offers the following support options:

    Email/Help Desk, Phone Support, Chat

    Related categories

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