--- description: Detailed reviews on Shelf based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Shelf with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Shelf Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/257/knowledge-management/software) > [Shelf](/software/109661/shelf) # Shelf Canonical: https://www.getapp.ca/software/109661/shelf Page: 1 / 6\ Next: [Next page](https://www.getapp.ca/software/109661/shelf?page=2) > The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success. > > Verdict: Rated **4.8/5** by 106 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Shelf • Shelf for Contact Centers: Improve customer satisfaction, while reducing average handle times. • Shelf for Enterprise Knowledge: Onboard new hires faster and get employees the answers they need. • Shelf Agent Assist: Embed Shelf into the contact center and ticketing tools, so agents can focus on customers instead of systems. • Shelf for Customer Self-Service: Improve chat bot accuracy, suggest answers in forms, and offer a fully branded self-service portal to deflect simple questions. • Shelf Knowledge Lifecycle Automation: Continuously improve answers with less admin effort. • Shelf Integrations: Deliver the right answers to the right place at the right time. Eliminate knowledge silos to save time and money with simpler infrastructure. • Shelf Languages: Let customers and employees serve themselves and search in their native language. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 106 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Shelf - **Location**: Stamford, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: plans starting at $30 a user per month - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, German, Russian, Spanish, Ukrainian - **Available Countries**: Austria, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom, United States ## Features - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agentic Task Execution - Alerts/Notifications - Approval Process Control - Archiving & Retention - Audio File Management - Audit Trail - Autonomous Task Execution - CRM Software - Catalog Management - Chatbot Software - Collaboration Tools - Commenting/Notes - Communication Management - Content Library - Content Management System (CMS) Software ## Integrations (23 total) - Box - ClickHelp - Confluence - Contentful - Dropbox - File Requests for Google Drive - Firefox - Five9 - Genesys Cloud CX - Google Chrome - Google Drive - Guru - Helpjuice - Intercom - Kustomer ... and 8 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Knowledge Management Software](https://www.getapp.ca/directory/257/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.getapp.ca/directory/257/knowledge-management/software) - [Content Management Software](https://www.getapp.ca/directory/276/content-management-system-cms/software) - [Document Management Software](https://www.getapp.ca/directory/284/document-management/software) - [AI Agents for Customer Support](https://www.getapp.ca/directory/5025/ai-agents-for-customer-support/software) - [Conversational AI Platforms](https://www.getapp.ca/directory/1647/conversational-ai-platform/software) ## Alternatives 1. [Connecteam](https://www.getapp.ca/software/105401/connecteam) — 4.6/5 (5308 reviews) 2. [Confluence](https://www.getapp.ca/software/90949/confluence) — 4.5/5 (3714 reviews) 3. [Microsoft SharePoint](https://www.getapp.ca/software/90850/sharepoint) — 4.4/5 (5460 reviews) 4. [Notion](https://www.getapp.ca/software/132111/notion) — 4.7/5 (2802 reviews) 5. [Guru](https://www.getapp.ca/software/123167/guru) — 4.8/5 (640 reviews) ## Reviews ### "Shelf for the win\!" — 5.0/5 > **Dale** | *June 20, 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Shelf is intuitive, easy to use, and extremely powerful. I appreciate the ease with which I can manage content; both creating new items, and managing current content. > > **Cons**: So far I haven't found a lot to dislike about Shelf. Members of my team were hoping for Boolean search capabilities, but I find that searching with just basic terms brings back all the results I could possibly need. All thanks to the extreme indexing power of Shelf. > > As a proposal manager with a hefty proposal work load, and short deadlines, I need my response content fast. Considering we have over 3,000 content records (and growing daily) there's a lot of information to sift through. Shelf makes this incredibly easy and efficient. Updating current records is super easy, as is adding in new content. And Shelf indexes it all amazingly fast\! ----- ### "Best there is" — 5.0/5 > **Jennifer** | *December 15, 2024* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: So much easier to use than other programs > > **Cons**: Really don’t have any complaints everything was to perfect ----- ### "review" — 5.0/5 > **Matias** | *August 13, 2021* | Health, Wellness & Fitness | Recommendation rating: 5.0/10 > > **Pros**: everything being in one place at once and the subheadings > > **Cons**: not the prettiest to look at and sometimes you can have too may categories > > not too bad ----- ### "Great tool for knowledge sharing tool" — 5.0/5 > **Shun** | *November 28, 2023* | Financial Services Software | Recommendation rating: 9.0/10 > > **Pros**: Our primary usage is wiki pages for our call center agents. - The user interface is sophisticated and user-friendly. Our agents gave positive feedback on its simplicity. - Functionality to support agents in finding the right information is also our favorite: Wiki page suggestions through AI and IVR. > > **Cons**: - The search function operates on an exact match basis, leading to no results if users make typos during their searches. - The migration process from our previous knowledge management system demanded more human resources than initially anticipated. > > As an admin user, I want to give a big shoutout to Shelf's onboarding and customer success teams. They've been incredibly helpful. Whenever we reach out with inquiries, they respond promptly and offer valuable suggestions and solutions. Their responsiveness has truly made a positive impact on our experience. ----- ### "Great Knowledge Management Tool" — 4.0/5 > **Brandon** | *November 28, 2023* | Entertainment | Recommendation rating: 8.0/10 > > **Pros**: Shelf is a great tool when it comes to our overall knowledge management needs. Since our implementation of Shelf we have seen an increase in advisor engagement and sentiment towards our knowledge management efforts. Shelf has allowed our team to have a single location where our advisors are able to access all the information necessary to help customers when they contact us. My favorite part of Shelf is the announcements option. This has been a game changer for our team and makes it so we can directly communicate with our advisors. We no longer have to deliver information to Team leads and hope this information is delivered correctly to advisors. With announcements we can send communications, attach Gem, set due dates, and require confirmation. I've also been very pleased with Shelf's customer service. They are quick to respond to us when we have issues. Furthermore they have always been receptive to our needs and requests for improvements in the system. > > **Cons**: Our advisors do not like how Shelf was integrated with Zendesk. The window size was an issue for them. They prefer using the website instead. I also wish that Shelf could integrate better with LMS's. We would love to have a one stop shop solution for our Knowledge and Training needs so our advisors didn't have to move between two different sites. > > Overall our experience with Shelf has been positive. They have provided us with a solution to our Knowledge needs. We now have a single source of truth that our advisors can look to when helping customers. Their system is easy to use for both advisors and administrators. We have seen improvements in a number of metrics since the implementation of this tool which I believe Shelf has played a large role in. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.ca/software/109661/shelf?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/109661/shelf) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data