WellnessLiving Overview

What is WellnessLiving?

WellnessLiving is an all-in-one online booking, resource scheduling, lead generation, and reporting solution for health and wellness focused businesses. Designed for wellness establishments including yoga studios, spas, salons, personal training, fitness gyms, pilates studios, and dance clubs, WellnessLiving provides the tools users need to manage day-to-day business tasks, employees, memberships, sales, marketing, and more.

The frontend customer experience allows clients to book classes or treatments online via the Android and iOS native mobile apps, Facebook, or directly through the automatically generated WellnessLiving.com directory listing. Customers can use the WellnessLiving mobile app to book appointments, pay for services, and write reviews, as well as share their experiences on Facebook. Once bookings are made, notifications and confirmations are automatically sent to customers and staff through SMS or email, and post-booking communication is facilitated with the SMS feature.

From the WellnessLiving backend, employees and management can manage class or event schedules by synchronizing data across all platforms so that schedules are always up-to-date. Users can build their online store using the WellnessLiving wizard and start selling online instantly with a POS feature which facilitates credit card processing, recurring payments, and automatic membership withdrawals. Employers can also use staff management tools to schedule shifts, manage payrolls, track staff performance, calculate pay, and more.

WellnessLiving Overview

Pricing

Starting from
US$59.00/month

Pricing options

Free Trial
Subscription
Value for money

Basic: $59.00/month

Advanced: $99.00/month

Professional: $129.00/month

Enterprise: Call us!


WellnessLiving Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Businesses can view the studio schedule and create, modify or cancel classes or events from the employee portal
The store and POS feature allows customers to make purchases themselves or in-store with a staff member
Customizable sales reports give businesses an overview of their performance
Client profiles are available to staff members with important details, contact information, schedule, and recent activity
Clients can make bookings through the Android and iOS mobile apps
The mobile apps include a studio locator with staff details and Google maps integration to find nearby studios
Clients can book classes from the mobile app using the online schedule
Clients can access their member account from their phone with scan check-in and alerts
Gamification incentivizes customers to make purchases or bookings
WellnessLiving screenshot: Businesses can view the studio schedule and create, modify or cancel classes or events from the employee portal WellnessLiving screenshot: The store and POS feature allows customers to make purchases themselves or in-store with a staff member WellnessLiving screenshot: Customizable sales reports give businesses an overview of their performance WellnessLiving screenshot: Client profiles are available to staff members with important details, contact information, schedule, and recent activity WellnessLiving screenshot: Clients can make bookings through the Android and iOS mobile apps WellnessLiving screenshot: The mobile apps include a studio locator with staff details and Google maps integration to find nearby studios WellnessLiving screenshot: Clients can book classes from the mobile app using the online schedule WellnessLiving screenshot: Clients can access their member account from their phone with scan check-in and alerts WellnessLiving screenshot: Gamification incentivizes customers to make purchases or bookings

WellnessLiving Reviews

WellnessLiving Reviews

Overall rating
4.4
/
5
Excellent
141

Very good
28

Average
12

Poor
8

Terrible
12

Value for Money
4.3
Features
4.3
Ease of Use
4.3
Customer Support
4.4
84% recommended this app
Susan S.

Customer Service 2nd to none

My overall experience with Wellness Living is big time positive. They actually care about you and want to do a good job. I'm so appreciative because it got to the point where MindBody didn't care at all. They just wanted your money and that was it. Maybe it was because I was a small fish in a big pond and I was expendable. I don't know. However, Wellness Living is the exact opposite. They run their business right and I'm glad to be a part of it. They make my life easier. The software is so easy and intuitive to use that we were up and running full speed upon transition.


Deborah K.

Great Customer Service

Overall I am very happy with Wellness Living. I was with Mindbody before and was not happy with the customer service, the amount of money I was spending for what I was getting and the overall experience with them was not great. Wellness Living has been wonderful, I am so happy I switched.


Chris B.

Wellness Living: A good idea, with poor execution

Implementation required numerous "workaround" to get the system functioning for our business model. I never like workaround because they require extra attention to maintain and they often fail, which several have since implementation. To ensure readers that I am not simply a disgruntled, malcontent.
In the almost 2 years that we have been using this tool, I have personally submitted 16 engineering level changes to WellnessLiving. This means that the issues I have had with the tool were serious enough to warrant software engineer level attention AND planned changes to the softwares operational or process flows. I was told this tool has been in development for 10 years but it truly feels as if I was beta testing and sub par product. The way their email system works is arcane WYSIWIG editor with VERY limited image and file management. A BIG ISSUE IS: The products in the store can NOT be placed in the same cart as our services so we are forced to run multiple transaction with a client credit card if they want to book a workshop and buy something from our store. I have had the second transaction be rejected because the bank card assumed it to be an error. Why would they do that? WellnessLiving charges a small fee for every transaction so, in my considered opinion, these additional transactions add a lot to their profit margins but are a significant inconvenience for my clients. There are many other solutions out there, make sure you check them out too.


Carol M.

Simplicity Healing Review

Overall, very good! When I first started with them, I didn't feel their setup or tech support were up to the task, especially in light of how much there is to learn w/ the software and how it can be best customized to your business needs, so I had to go through some frustrating fixes and changes initially. BUT, it has improved A TON since and I am much happier now :)!! Also, thanks to some GREAT tech support reps along my path, I now understand the software very well and have come to realize how powerful its functionality is! That is a good feeling and I work thru the system daily now w/ great confidence. :)


Lucie B.

So Glad I Made the Switch

Two Thumbs UP!


Susan S.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Customer Service 2nd to none

Used Daily for 1-5 months
Reviewed on 2019-07-30
Review Source: Capterra

My overall experience with Wellness Living is big time positive. They actually care about you and want to do a good job. I'm so appreciative because it got to the point where MindBody didn't care at all. They just wanted your money and that was it. Maybe it was because I was a small fish in a big pond and I was expendable. I don't know. However, Wellness Living is the exact opposite. They run their business right and I'm glad to be a part of it. They make my life easier. The software is so easy and intuitive to use that we were up and running full speed upon transition.

Pros

The intuitive nature of the software is really nice. It makes sense. I'm still trying to deprogram myself from the complicated nature of MindBodyOnline and not automatically assume things are going to be difficult.

When you do have a question during your learning curve or implementation of new things, you simply call or send and email to customer support and they send screen shots and detailed descriptions to help. There's also a Help Suite you can use to look up any particular situation.

The features are awesome and the price point for all it is capable of is fantastic.

Cons

I can't think of anything that I don't like. I'm still in my learning curve from switching from MindBodyOnline and anything that I don't understand is from my lack of knowledge of the software. It's getting easier and easier each day as you learn more when certain situations arise. There have been a couple bugs to work out as I had many many many years of data with MindBody to transfer over.

Response from WellnessLiving Systems

Hi Susan!
Thank you so much for leaving your review. At WellnessLiving, we are passionate about providing businesses like yours with the easiest to use software so that you can focus on your clients while we worry about the more technical aspects of your business operations. We are ecstatic to hear that you have learned to use WellnessLiving so quickly and easily, and that you have gotten such great use of our help resources. We are proud to be a part of your business and are so glad that you decided to make the switch. Thanks for choosing WellnessLiving!
-Natasha B. (WellnessLiving Customer Advocate)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Deborah K.
Industry: Recreational Facilities & Services
Company size: 2-10 Employees

Great Customer Service

Used Daily for 1+ year
Reviewed on 2020-11-27
Review Source: Capterra

Overall I am very happy with Wellness Living. I was with Mindbody before and was not happy with the customer service, the amount of money I was spending for what I was getting and the overall experience with them was not great. Wellness Living has been wonderful, I am so happy I switched.

Pros

Wellness Living makes my life so much easier. The system is easy for myself and my clients find it easier to you as well. The customer service is excellent. Any little issue is addressed quickly and with attention to detail.

Cons

When adding new services, I have to go into each purchase option separately to add the service. This is a little frustrating, especially if you miss one.

Response from WellnessLiving Systems

Hey Deborah,

Thank you for the amazing review! When we hear such great feedback, it always makes us smile. Positive feedback like this is exactly what we want to hear because it gives us a better understanding of how we can optimize our software and help you succeed. Again, thank you for the review, and as you continue to grow your business, we'll be there! Thank you for choosing WellnessLiving!

Gregory G. (Customer Advocate)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Chris B.
Industry: Alternative Medicine
Company size: 2-10 Employees

Wellness Living: A good idea, with poor execution

Used Daily for 1+ year
Reviewed on 2020-04-19
Review Source: Capterra

Implementation required numerous "workaround" to get the system functioning for our business model. I never like workaround because they require extra attention to maintain and they often fail, which several have since implementation. To ensure readers that I am not simply a disgruntled, malcontent.
In the almost 2 years that we have been using this tool, I have personally submitted 16 engineering level changes to WellnessLiving. This means that the issues I have had with the tool were serious enough to warrant software engineer level attention AND planned changes to the softwares operational or process flows. I was told this tool has been in development for 10 years but it truly feels as if I was beta testing and sub par product. The way their email system works is arcane WYSIWIG editor with VERY limited image and file management. A BIG ISSUE IS: The products in the store can NOT be placed in the same cart as our services so we are forced to run multiple transaction with a client credit card if they want to book a workshop and buy something from our store. I have had the second transaction be rejected because the bank card assumed it to be an error. Why would they do that? WellnessLiving charges a small fee for every transaction so, in my considered opinion, these additional transactions add a lot to their profit margins but are a significant inconvenience for my clients. There are many other solutions out there, make sure you check them out too.

Pros

We were looking for an all in one solutions to manage our business model which includes a training center, wellness clinic, space rental, a store and memberships. WellnessLiving seemed to fit the bill and they seemed to have the xperience to pull it off.

Cons

Coming from a database development and management background, I was stunned at how poorly organized the process flow was within the tool. From client registration to product sales, the logic to get from point Å to point B is very cumbersome for admin and client alike.

Response from WellnessLiving Systems

Hi Chris,

Thank you for your feedback. I'm sorry to hear that our software wasn't fit for the unique requirements of your business model. We always appreciate hearing about the new features each business owner would like to see in the software to make it work more in sync with their own processes and we wish we could implement them all! We use our Community Forum to track these requests and it also gives our other business owners an opportunity to vote for their favorite features - this way we can make sure to prioritize the most highly requested features. Feel free to add any additional feature requests you may have straight to our forum and we very much look forward to continuing to build the software with your help, as we have done with our customers for years.

- Jenny P. (WellnessLiving Customer Advocate)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Carol M.
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

Simplicity Healing Review

Used Daily for 6-12 months
Reviewed on 2020-10-28
Review Source: Capterra

Overall, very good! When I first started with them, I didn't feel their setup or tech support were up to the task, especially in light of how much there is to learn w/ the software and how it can be best customized to your business needs, so I had to go through some frustrating fixes and changes initially. BUT, it has improved A TON since and I am much happier now :)!! Also, thanks to some GREAT tech support reps along my path, I now understand the software very well and have come to realize how powerful its functionality is! That is a good feeling and I work thru the system daily now w/ great confidence. :)

Pros

Its interface and variability in function. Wellness living has a lot of powerful features once you understand the system well. I like how responsive they've become as well (since my beginning w/ them in Oct of 2019) w/ their tech support. They do their best to help you.

Cons

My biggest issues w/ WL are minor details such as the software not being very Mac friendly and the inability of adding notes that are appointment specific only on the schedule. They do have a "client suggestion log" where they encourage your to post your ideas and wishes for future upgrades to their software, so they listen to what clients are saying!

Response from WellnessLiving Systems

Hey Carol,

Thank you for taking the time to write us a review! When customers leave a review, we use this valuable feedback to improve and get better as a company. Every step of your journey with us, we are there for you and your business. After all, it can be a lot to take in for a business owner to learn and become comfortable with a new software. Rest assured, you are in good hands, right from onboarding and initial set up to your training on the software. As you explore platform, you will continue to discover new and exciting ways our many features help manage and grow your business. Whenever you'd like to request feature, report an issue or ask a question, you can conveniently do that on our friendly Community Forum: https://community.wellnessliving.com/. Again, thank you for the review, and remember, we value your business and will continue to go above and beyond to help you succeed now and into the future. Thank you for choosing WellnessLiving!

- The WellnessLiving Team

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Lucie B.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

So Glad I Made the Switch

Used Daily for 1+ year
Reviewed on 2020-10-18
Review Source: Capterra

Two Thumbs UP!

Pros

I made the switch to Wellness Living from the big empire that had a monopoly on fitness booking about a year and a half ago. It was a seamless transition and I have been so pleased with how responsive and flexible this system. Unlike my previous provider, Wellness Living values and supports small businesses like mine!

Cons

Honestly, any issues or requests I have, I submit and they upgrade the system.

Response from WellnessLiving Systems

Hey Lucie,

Awesome review! We really appreciate it! When customers leave a review, we use this valuable feedback to improve and get better as a company. We also love hearing you made the switch from Mindbody and your transition to our software went smoothly. At WellnessLiving, we are all about giving small businesses the tools they need at an affordable price and the other guys lose sight of that sometimes. There are so many features that set us apart from the competition from our automated marketing suite to target the right clients, virtual options to get you online, and advanced reporting to give you more insight about your business. We also truly care about every single one of our customers, so if you ever need us just reach out and we'll be there. Again, thank you for the review, and remember, we value your small business and will continue to go above and beyond to help you thrive. Thank you for choosing WellnessLiving!

- Natasha B. (WellnessLiving Customer Advocate)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.9/10
Based on 201 user ratings
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WellnessLiving Pricing

WellnessLiving Pricing

Starting from
US$59.00/month
Free Trial
Subscription
Value for money

Basic: $59.00/month

Advanced: $99.00/month

Professional: $129.00/month

Enterprise: Call us!

Basic: $59.00/month

Advanced: $99.00/month

Professional: $129.00/month

Enterprise: Call us!

Value for Money
4.3/5
Based on 201 user ratings
Compare value for money rating with alternatives
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WellnessLiving Features

WellnessLiving Features

Activity Dashboard
Attendance Management
Attendance Tracking
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Calendar Management
Class Scheduling
Client Portal
Credit Card Processing
Customer Database
Customizable Branding
Electronic Payments
Event Management
Event Scheduling
POS
Registration Management
Reminders
Reporting & Statistics
Website Integration
Features
4.3/5
Based on 201 user ratings
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Categories

Additional information for WellnessLiving

Additional information for WellnessLiving

Key features of WellnessLiving

  • ACH Check Transactions
  • Activities Booking
  • Analytics
  • Appointment Reminders
  • Appointment Scheduling
  • Attendee Management
  • Automated Publishing
  • Class Lists
  • Class Management
  • Custom Classroom Layout
  • Customer Targeting
  • Equipment Management
  • Gift Card Management
  • Instructor Management
  • Loyalty Program
  • Mass Texting
  • Membership Management
  • Recurring Appointments
  • Reminder Tracking
  • Room / Equipment Management
  • Room Scheduling
  • Wait List

Benefits

  • WellnessLiving helps attract and maintain customers using gamification features such as loyalty programs and incentive based rewards. Customers can gain points for actions such as booking online, referring a friend, and sharing reviews, and those with the highest scores are displayed on a leaderboard.

  • Automate workflows for simple day-to-day business tasks including automatic membership renewals, recurring payments, email and SMS notifications, and marketing. All automations can be customized and turned on or off when required.

  • The incentivized customer reviews program helps encourage customers to provide feedback which is automatically published across the web. Positive reviews get showcased on the organization's WellnessLiving listing.

  • Advanced reporting with 'quickstats' allows users to gain insight into their business at the click of a button. Generate reports on sales, tax, first visits, recurring visits, and more to understand overall business performance.

  • Spread the word with WellnessLiving’s marketing tool which allows users to generate, deploy, and track automated mobile, email, and SMS campaigns. WellnessLiving provides a custom website for organizations which is automatically optimized for search engines, to increase Google ranking and visibility to new local customers.

  • WellnessLiving FAQs

    WellnessLiving FAQs

    Below are some frequently asked questions for WellnessLiving.

    Q. What type of pricing plans does WellnessLiving offer?

    WellnessLiving offers the following pricing plans:

    Starting from: US$59.00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Basic: $59.00/month Advanced: $99.00/month Professional: $129.00/month Enterprise: Call us!

    Q. What are the main features of WellnessLiving?

    WellnessLiving offers the following features:

    • ACH Check Transactions
    • Activities Booking
    • Analytics
    • Appointment Reminders
    • Appointment Scheduling
    • Attendee Management
    • Automated Publishing
    • Class Lists
    • Class Management
    • Custom Classroom Layout
    • Customer Targeting
    • Equipment Management
    • Gift Card Management
    • Instructor Management
    • Loyalty Program
    • Mass Texting
    • Membership Management
    • Recurring Appointments
    • Reminder Tracking
    • Room / Equipment Management
    • Room Scheduling
    • Wait List

    Q. Who are the typical users of WellnessLiving?

    WellnessLiving has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does WellnessLiving support?

    WellnessLiving supports the following languages:

    English

    Q. Does WellnessLiving support mobile devices?

    WellnessLiving supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does WellnessLiving integrate with?

    WellnessLiving integrates with the following applications:

    Constant Contact, Facebook, Google Calendar, Google Maps, Mailchimp, QuickBooks Online, Wordpress

    Q. What level of support does WellnessLiving offer?

    WellnessLiving offers the following support options:

    Phone Support, Online Support, Knowledge Base, Video Tutorials