About WellnessLiving

WellnessLiving is an all-in-one online booking, resource scheduling, lead generation, and reporting solution for health and wellness focused businesses. Designed for wellness establishments including yoga studios, spas, salons, personal training, fitness gyms, pilates studios, and dance clubs, WellnessLiving provides the tools users need to manage day-to-day business tasks, employees, memberships, sales, marketing, and more.

The frontend customer experience allows clients to book classes or treatments online via the Android and iOS native mobile apps, Facebook, or directly through the automatically generated WellnessLiving.com directory listing. Customers can use the WellnessLiving mobile app to book appointments, pay for services, and write reviews, as well as share their experiences on Facebook. Once bookings are made, notifications and confirmations are automatically sent to customers and staff through SMS or email, and post-booking communication is facilitated with the SMS feature.

From the WellnessLiving backend, employees and management can manage class or event schedules by synchronizing data across all platforms so that schedules are always up-to-date. Users can build their online store using the WellnessLiving wizard and start selling online instantly with a POS feature which facilitates credit card processing, recurring payments, and automatic membership withdrawals. Employers can also use staff management tools to schedule shifts, manage payrolls, track staff performance, calculate pay, and more.

Pricing starting from:

US$89.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of WellnessLiving

  • WellnessLiving helps attract and maintain customers using gamification features such as loyalty programs and incentive based rewards. Customers can gain points for actions such as booking online, referring a friend, and sharing reviews, and those with the highest scores are displayed on a leaderboard.

  • Automate workflows for simple day-to-day business tasks including automatic membership renewals, recurring payments, email and SMS notifications, and marketing. All automations can be customized and turned on or off when required.

  • The incentivized customer reviews program helps encourage customers to provide feedback which is automatically published across the web. Positive reviews get showcased on the organization's WellnessLiving listing.

  • Advanced reporting with 'quickstats' allows users to gain insight into their business at the click of a button. Generate reports on sales, tax, first visits, recurring visits, and more to understand overall business performance.

  • Spread the word with WellnessLiving’s marketing tool which allows users to generate, deploy, and track automated mobile, email, and SMS campaigns. WellnessLiving provides a custom website for organizations which is automatically optimized for search engines, to increase Google ranking and visibility to new local customers.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Canada, United Kingdom, United States

    Supported Languages

    English

    Pricing starting from:

    US$89.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    WellnessLiving Software - Keep your business top of mind for your clients by using your custom branded app to help streamline and increase online bookings, promote your business and engage your membership.
    WellnessLiving Software - Enjoy higher attendance rates and happier clients with the multiple, easy options for booking your services online.
    WellnessLiving Software - Your clients are the heart of your business and we're here to help you stay connected with them in person or online. Managing your clientele has never been easier.
    WellnessLiving Software - Showcase your business with an easy-to-use custom website.
    WellnessLiving Software - Take your business to the next level and offer virtual options for your clientele. Grow your client base by making online classes, appointments and events available right through your WellnessLiving business management software.
    WellnessLiving Software - Create excitement among your clientele by introducing some friendly competition and boosting retention with our fully integrated rewards program.
    View 7 more
    WellnessLiving video
    WellnessLiving Software - Keep your business top of mind for your clients by using your custom branded app to help streamline and increase online bookings, promote your business and engage your membership.
    WellnessLiving Software - Enjoy higher attendance rates and happier clients with the multiple, easy options for booking your services online.
    WellnessLiving Software - Your clients are the heart of your business and we're here to help you stay connected with them in person or online. Managing your clientele has never been easier.
    WellnessLiving Software - Showcase your business with an easy-to-use custom website.
    WellnessLiving Software - Take your business to the next level and offer virtual options for your clientele. Grow your client base by making online classes, appointments and events available right through your WellnessLiving business management software.
    WellnessLiving Software - Create excitement among your clientele by introducing some friendly competition and boosting retention with our fully integrated rewards program.

    Features

    Total features of WellnessLiving: 186

    • ACH Payment Processing
    • API
    • Access Controls/Permissions
    • Accounting Software
    • Activities Booking
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Application Management
    • Appointment Management
    • Appointment Scheduling Software
    • Assessment Management
    • Attendance Management
    • Attendance Tracking Software
    • Automated Responses
    • Automated Scheduling
    • Availability Management
    • Barcode/Ticket Scanning
    • Before & After Pictures
    • Belt Ranking Classification
    • Billing & Invoicing
    • Booking Management
    • Booking Notes
    • Booth Rental Management
    • CRM Software
    • Calendar Management
    • Calendar Sync
    • Calendar/Reminder System
    • Call Reminders
    • Capacity Management
    • Certification Tracking
    • Claims Management Software
    • Class Management
    • Class Scheduling
    • Client Database
    • Client Management
    • Client Portal
    • Client Profiles
    • Collaboration Tools
    • Commission Management
    • Committee Management
    • Communication Management
    • Confirmation/Reminders
    • Contact Database
    • Contact Management Software
    • Contract/License Management
    • Costume Management
    • Credit Card Management
    • Credit Card Processing
    • Customer Accounts
    • Customer Database
    • Customer History
    • Customer Mobile App
    • Customer Support Software
    • Customer Surveys
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Debit/Credit Card Processing
    • Discount Management
    • Document Management Software
    • Document Storage
    • Drag & Drop
    • Dues Management
    • Electronic Payments
    • Email Management Software
    • Email Marketing Software
    • Email Reminders
    • Email Templates
    • Employee Management
    • Employee Scheduling Software
    • Enrollments/Onboarding
    • Event Calendar
    • Event Management Software
    • Event Scheduling
    • Exercise Library
    • Facility Scheduling
    • Faculty/Staff Management
    • File Sharing Software
    • Financial Management Software
    • Fitness Assessments
    • For Dance Studios
    • For Gyms
    • For Martial Arts
    • For Medical Spas
    • For Physical Therapy
    • For Salons and Spas
    • For Yoga/Pilates Studios
    • Gift Card Management
    • Group Reservations
    • Group Scheduling
    • HIPAA Compliant
    • Hybrid Trainer
    • In-Person Payments
    • In-person Trainer
    • Instructor Management
    • Inventory Management Software
    • Inventory Tracking
    • Loyalty Program
    • Marketing Automation Software
    • Member Accounts
    • Member Communication
    • Member Database
    • Member Directory
    • Member Portal
    • Member Types
    • Membership Management Software
    • Membership Renewals
    • Mobile Access
    • Mobile Alerts
    • Mobile App
    • Multi-Location
    • Multiple User Accounts
    • Online Booking
    • Online Payments
    • Online Registration
    • Online Trainer
    • Order Management Software
    • Parent/Student Portal
    • Patient Portal Software
    • Payment Processing Software
    • Payment Reminders
    • Payroll & Commissions
    • Payroll Management
    • Performance Metrics
    • Point of Sale (POS)
    • Practice Log
    • Practice Management
    • Progress Notes
    • Progress Tracking
    • Promotions Management
    • Purchase Order Management
    • Purchasing & Receiving
    • Rate Management
    • Ratings/Reviews
    • Real Time Data
    • Real Time Notifications
    • Real Time Reporting
    • Real Time Updates
    • Real-time Scheduling
    • Recurring Appointments
    • Recurring/Subscription Billing
    • Referral Tracking
    • Registration Management
    • Reminders
    • Repertoire Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Reputation Management Software
    • Rescheduling
    • Resource Scheduling
    • Rewards Program
    • Room Booking
    • SMS Marketing
    • SMS Messaging
    • SMS Reminders
    • SOAP notes
    • Sales Reports
    • Scheduling Software
    • Secure Login
    • Self Check-in/Check-out
    • Self Service Portal
    • Social Media Integration
    • Staff Management
    • Student Management
    • Surveys & Feedback
    • Task Management Software
    • Task Scheduling
    • Team Management Software
    • Template Management
    • Third Party Integrations
    • Time & Expense Tracking
    • Timesheet Management
    • Training Management
    • Transaction History
    • Treatment Packages
    • Two-Way Communication
    • Vendor Management Software
    • Visitor Management Software
    • Wait List Management
    • Website Integration
    • Website Management
    • eCommerce Management

    Alternatives

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    4.4
    #1 Alternative to WellnessLiving
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    Club OS

    4.2
    #2 Alternative to WellnessLiving
    Club OS is a sales engagement and marketing automation platform designed to help gyms and studios of all sizes manage...

    Square Virtual Terminal

    4.6
    #3 Alternative to WellnessLiving
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    Mariana Tek

    4
    #4 Alternative to WellnessLiving
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    Reviews

    Overall rating

    4.3 /5
    (455)
    Value for Money
    4.2/5
    Features
    4.2/5
    Ease of Use
    4.2/5
    Customer Support Software
    4.3/5

    Already have WellnessLiving?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 455
    Justin
    Justin
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Fantastic software that is totally customizable to my business. Great service too.

    Reviewed on 2017-10-30

    Simple, customizable, and easy to use with great support. From my experience there is no service...

    Simple, customizable, and easy to use with great support. From my experience there is no service that even compares. Between the adaptable technology, amazing support, and ease of use I couldn't be happier. I hope every gym uses them, except my competitors.
    Thank you, Wellness Living for making the success of my gym much easier, and for all your support.

    Pros

    I've been with Wellness Living for about 2 ½ years now. I've used multiple softwares at my gym in the past including EZ Facility, Zen Planner, and Mindbody. I've definitely had experience with other options. I must tell you, I have no intention of ever going back. Wellness Living has outperformed every other service I've ever used on every level.
    Every other service expected me to change my business to accommodate their software! That seemed crazy to me. Wellness Living adapted their software to my business's needs. That was huge for my business. On top of that, the app is fantastic, it works seamlessly and my clients love the ease of use for booking an appointment and purchasing additional services and products. Their support is second to none if I have a question or an issue it's never difficult to find someone and get it resolved quickly. The reporting is completely customizable which I love. The rewards program is easy to implement and has been fantastic for incentivizing the behaviors that grow our gym. The SEO boost I received from starting with Wellness Living has been great and made my job MUCH easier. Along the digital lines, I also have to say that their data migration was the easiest I've ever experienced. They handled everything. If you've ever experienced the typical nightmare of data migration you know how huge a benefit that is.

    Response from WellnessLiving Systems

    Hi Justin!

    Thanks for your support and for taking the time to leave us a review. We at WellnessLiving know that software that you choose should work for your business, not against you, and we work hard to provide you with everything you could ever need. Our team is obsessed with making things work just the way you want, so we are so happy to hear that you¿ve had such an awesome experience with us over these past two-and-a-half years. Cheers to another!

    Anna
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Great Software, Excellent customer service

    Reviewed on 2023-09-25

    Customer service is amazing, they truly care about their clients

    Customer service is amazing, they truly care about their clients

    Pros

    Great software, regularly updated with new and helpful functions to grow business

    Cons

    As with all software, sometimes there are glitches, particularly with the apps.

    Response from WellnessLiving Systems

    Hi Anna,

    Thank you for taking the time to share your feedback. We're thrilled to hear about your positive experience with our software and customer service!

    We take pride in providing software that helps businesses thrive, and it's fantastic to know that you appreciate our regular updates and new functions designed to support your business's growth. Remember, we encourage users to share their feedback and ideas on our Community Forum: https://community.wellnessliving.com/page/home/. Your input helps shape the future of our software, ensuring it meets your evolving needs.

    We're delighted that you've found value in switching to WellnessLiving from Mindbody. We believe in offering not only great software but also exceptional customer service. Our team is committed to providing the best possible support and ensuring that our clients receive the assistance they need.

    But we do understand that software, like any technology, may occasionally encounter glitches. Rest assured, our dedicated team is always working diligently to address any issues promptly and ensure a smooth experience for our users. If you have any more questions or concerns, please don't hesitate to reach out at [email protected]. You can also visit our Knowledge Base for even more guidance on specific features at: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/

    Once again, thank you for choosing WellnessLiving as your business management solution. We're here to support your success and look forward to being part of your journey as you continue to grow and thrive.

    Best regards,

    Jeremy I. (Customer Advocate)

    Renee
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 0.0 /10

    Good Ideas - TERRIBLE Execution

    Reviewed on 2024-02-06

    From the start I had red flags that I ignored. For example, I went to someone else's website to...

    From the start I had red flags that I ignored. For example, I went to someone else's website to check out how they used WL. Then I "tried" to go to WL's main website and I kept getting redirected back to the website I had visited.
    This software did NOT make running my biz easier, I had so many procedures on how to do simple things like matching our daily deposits to the reports from WL b/c nothing was accurate. Updates, OMG, nightmares - whether it was poor design, poor testing b/f rolling out, poor programming or all of the above, I don't know but the number of times they broke (and continue to do so, I left 2 yrs ago) is amazing to me.
    What caused me to leave was one of these updates. They broke their recurring class booking - the system would REBOOK clients into classes they'd been removed from. Not only were we accused of doing this ourselves (you physically cannot book a client into a past class), I was told no less than 6 different times this was fixed just to prove it hadn't been. This caused us so much time & money b/c the only way to get rid of the rebookings, was to manually delete each one by hand. They had no way to do this for us.
    Now for the ugly truth - WL tries to say they're all about positivity (rainbows & kittens) but IMO they are a toxic company. They constantly blame their customers for issues found until you can prove it's their software. They never look at the issue first, always the end user.
    When I finally left, they BEGGED me to stay - told me they'd fix my issue (this was at least 3x of the 6 they told me it was fixed) and once they realized I was a lost cause, they threw up every roadblock possible. They told me they didn't know how to get my cc data b/c they never had clients leave (whatever...) and stonewalled me for MONTHS! I did finally get my data but only once I got the [sensitive content hidden] involved. Like what company requires you to get the [sensitive content hidden] of a company involved to cancel? A toxic one

    Stay away - it's been 2 yrs since I left and I still hear from clients about how to leave b/c they aren't able to reach anyone or are getting stonewalled.

    Pros

    Pretty colors and design, good concepts/ideas. There are a lot of things to like about WL conceptually. You can book clients into classes ongoing, you can link family members and have a single payment method. They offer events, discounts, gift cards, SMS communication (new) and so much more.
    But - read the rest of my review please

    Cons

    I was with WL for 5 yrs - multiple times a year, I'd even argue every single update, they would break the software. Sometimes it was minor, lots of times it was MAJOR! Every 6 weeks we'd have to brace for an update and figure out what got broken. Sometimes it wasn't even related to the update that was rolled out, their programmers just mucked stuff up. End users were beta testers.
    God forbid you have an issue, you'll be required to screen shot, video whatever was happening. Oh and don't forget to clear your cache...

    Alternatives Considered

    Mindbody

    Reasons for Choosing WellnessLiving

    Wanted a better calendar/schedule which WL did have until they broke it.

    Switched From

    Zen Planner

    Reasons for Switching to WellnessLiving

    Mindbody was too clunky and confusing...

    Response from WellnessLiving Systems

    Dear Renee,

    Thank you for sharing your feedback with us. We genuinely appreciate your insights into your experience with WellnessLiving. We're truly sorry to hear about the challenges you faced during your time with us. Your feedback regarding software updates and usability concerns is invaluable to us as we continuously strive to improve our platform and services.

    We understand the frustration caused by the recurring issues you encountered, and we apologize for any inconvenience or stress it may have caused. Your experience does not reflect the level of service we aim to provide, and we take your comments very seriously.

    We're actively addressing internal issues to improve user experience and prevent future occurrences. We apologize for any inconvenience and appreciate your input. Feel free to reach out if you need more assistance or have additional feedback.

    Warm regards,

    Morgan W.

    john
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Wellness Living sets a new standard in the Customer Relation Management business

    Reviewed on 2023-11-06

    As previous stated, please take a look at the Pros

    As previous stated, please take a look at the Pros

    Pros

    From pricing to onboarding (data migration) to implementation to support the WL platform is hands down the best system on the market. Any business owner would be a fool not to take a look at their offering. After 5 years, they continue to be the standard by which I gauge any other CRM platforms that try to win my business and network.

    Cons

    Recently speaking it is becoming difficult to get support on the phone. This is a first in the 5+ years that i have been with WL.

    Response from WellnessLiving Systems

    Hey John,

    Thank you so much for taking the time to share your fantastic review! We're thrilled to hear about your extraordinary experience with WellnessLiving and appreciate your kind words about our platform, from pricing and onboarding to your launch date and ongoing support. It's fantastic to know that we continue to set the standard for your business needs in the CRM industry.

    We apologize for any challenges you've encountered recently in reaching our support team over the phone. Your feedback is crucial, and we're actively working to enhance our response times. To address your concern promptly, we encourage you to call and leave a voicemail. Alternatively, you can send an email to [email protected] with a detailed description of your concern.

    Once again, thank you for your glowing review and for being a valued part of the WellnessLiving community.

    Warm regards,

    Tony F. (Customer Advocate)

    Katie
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Endless Possibilities with Wellness Living Software for Studios

    Reviewed on 2023-09-21

    The onboarding process was fabulous! My dedicated specialist would find the answers to any...

    The onboarding process was fabulous! My dedicated specialist would find the answers to any questions I had. I also utilize the "help line" quite often and I'm always surprised by the quick response and level of concern from the agents who are on call.

    Pros

    The ability to create classes, events, and appointments for my new yoga studio is the part of the software that I use the most. My clients can easily choose from purchase options and book a class from their phone or computer. I also enjoy the varying degree of permissions I can allow for instructors and future employees.

    Cons

    When I create an Event, it seems like there are too many settings on the event set up page, and then the purchase option ticket that has to be created to go along with the event. Especially the purchasing rules and use of the early bird discount. Also, the Elevate Staff App does not always refresh class count numbers without a manual refresh from the instructors.

    Alternatives Considered

    Vagaro and Mindbody

    Reasons for Switching to WellnessLiving

    A studio nearby had recently switched to Wellness Living, and I liked the way it functioned from the user end. I also liked what the sales agent and demo specialist had to say when I was researching products.

    Response from WellnessLiving Systems

    Hey Katie,

    Thank you for your wonderful review! We're truly appreciative of your kind words and thrilled to have you as part of our community. From creating classes and events to the seamless booking for your clients, we're delighted that you're enjoying our software for your yoga studio.

    We value your feedback on Event setup and purchasing rules; it helps us improve. Regarding the Elevate Staff App, our team is continually working to enhance its performance. Should you have questions or concerns, please reach out to [email protected], or leave a voicemail when you call, and our team will promptly assist you.

    We'd love your insights on our Community Forum, a place to share, ask questions, and influence our software's future. Check it out here: https://community.wellnessliving.com/page/home/

    Thank you for choosing WellnessLiving, Katie! We're here to support you every step of the way and look forward to this journey together.
    Warm regards,
    Adam S. (Customer Advocate)

    Showing 5 reviews of 455 Read all reviews

    WellnessLiving FAQs

    Below are some frequently asked questions for WellnessLiving.

    WellnessLiving offers the following pricing plans:

    • Starting from: US$89.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Starter: $89.00/mo. Basic: $129.00/mo. Business: $159.00/mo. Enterprise: Contact WellnessLiving for pricing.

    WellnessLiving has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    WellnessLiving supports the following languages:

    English

    WellnessLiving supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    WellnessLiving integrates with the following applications:

    Constant Contact, Google Calendar, Google Maps, Mailchimp, Meta for Business, Quickbooks Online, WordPress

    WellnessLiving offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for WellnessLiving.