About Kukui

Kukui is an all-in-one marketing and customer relationship management (CRM) platform designed for auto repair businesses. The software offers conversion rate optimization tools, point of sale (POS) system integrations, revenue tracking dashboards, and more. Kukui also pairs users with a dedicated marketing director to assist with designing personalized marketing campaigns, implementing strategies, and overseeing marketing activities.

Kukui’s email campaigns can be used to nurture new leads and strengthen relationships with existing customers. Campaign success can be tracked in the business dashboard, alongside key performance indicators (KPIs) including lead conversion rate and average revenue per customer. Custom-designed, search engine optimized websites provide users with an online presence that reflects their company brand and identity.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Kukui

  • Kukui can be integrated with business’ existing point of sale (POS) systems to track revenue.

  • Marketing performance, lead conversion rates, and average revenue per customer can all be tracked on Kukui’s real-time dashboard.

  • Custom marketing emails can be sent out to nurture leads, build brand awareness, and strengthen relationships with customers.

  • Kukui’s customer relationship management (CRM) tools allow users to view, organize, and manage all contacts in a single dashboard.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Canada, United States

    Supported Languages

    English

    Pricing starting from:

    Not provided by vendor

    • Free Version
    • Free Trial
    • Subscription

    Images

    Kukui Software - Custom reports help users to understand their business statistics
    Kukui Software - Google AdWords tracking provides insight into lead conversions and click through rates
    Kukui Software - Track sources to see where customers come from
    Kukui Software - Users can track revenue with graphs and statistics on lead sources, missed leads, and more
    View 5 more
    Kukui video
    Kukui Software - Custom reports help users to understand their business statistics
    Kukui Software - Google AdWords tracking provides insight into lead conversions and click through rates
    Kukui Software - Track sources to see where customers come from
    Kukui Software - Users can track revenue with graphs and statistics on lead sources, missed leads, and more

    Features

    Total features of Kukui: 16

    • Activity Dashboard
    • Appointment Scheduling Software
    • CRM Software
    • Contact Database
    • Customer Database
    • Maintenance Scheduling
    • Performance Metrics
    • Point of Sale (POS)
    • Quotes/Estimates
    • SMS Messaging
    • Scheduling Software
    • Service History
    • VIN Decoder
    • VIN Lookup
    • Vehicle Tracking
    • Work Order Management

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    AutoServe1

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    Reviews

    Overall rating

    4.7 /5
    (74)
    Value for Money
    4.6/5
    Features
    4.6/5
    Ease of Use
    4.7/5
    Customer Support Software
    4.8/5

    Already have Kukui?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 74
    David
    Overall rating
    • Industry: Automotive
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Kukui has been my partner for many years, both in CRM and in online marketing.

    Reviewed on 2017-09-01

    Online presence, and quick

    Online presence, and quick

    Pros

    Great SEO, website, and marketing ROI tracking. I like the ability to listen to past phone conversations and analyse our phone skills. I like being able to easily add new pictures and content to the website without calling someone. I like the follow-up feature, which is working great (a log for who gets a call, who got a call and what happened). I like the appointment reminder being sent by email and the thank you emails going out automatically and asking for a review.

    Cons

    I think it would be great to have a more detailed and precise scheduled maintenance reminder going out to the customer, that is more tailored to the individual vehicle and customer driving profile. I think it would be great to implement a communication app or feature that show the shop to send and receive text messages to customers, and have it function the same as texting on the phone, except through kukui and allowing us to save The message thread...?

    Response from Kukui

    George thanks for being such a great partner we have learned a great deal from you as well. Thank you for the feedback too. You will see some of the things you mentioned appear in the platform soon.

    Kenny
    Overall rating
    • Industry: Automotive
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    It is great for follow up and facilitating appointments for the customer, but integration is...

    Reviewed on 2017-09-01

    Customer retention and perceived ease of use by new customers, so it probably helps with acquisition...

    Customer retention and perceived ease of use by new customers, so it probably helps with acquisition. We are able to see where new leads come from and spend efforts improving those channels.

    Pros

    Its easy to track where new customers are coming from (source), the web interface is fairly easy to navigate, and it follows up with customers regarding their upcoming service. I like the new follow up and "lost customer" reports.

    It has functionality we have not tapped into and that is mostly due to capacity on our end. The product is continually improving and going in the right direction. Our marketer is great and provides good feedback and helps analyze reports on a regular basis.

    Cons

    Existing customers end up using the phone number they started with, so it looks like they keep coming from Yelp, Google, etc. I'd rather all existing customers call in on the same number.

    The system doesn't merge existing and new records consistently and it does not identify contact info the customer entered that doesn't match or doesn't exist in the shop management.

    Integration to ShopKey/Mitchell calendar and cars is poor. It is inconsistent in identifying inbound contacts as existing customers and mixing the names of customers up.

    Customers cannot identify that they want to unsubscribe just to notifications about a specific car, so they loose all notifications/reminders. Customers should be given an easy way to notify the system/us that they no longer own the car in the notification.

    Recent changes dramatically increased the number of calls misidentified as "missed" when they were actually answered. (98% answer rate to reporting a 44% answer rate)

    Verified Reviewer
    Overall rating
    • Industry: Automotive
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 0.0 /10

    Buyer Beware

    Reviewed on 2019-10-03

    Kukui provides a website for your clients to find you. They provide a dashboard that connects with...

    Kukui provides a website for your clients to find you. They provide a dashboard that connects with many point of sale systems and tracks your clients and what they spend with you. This is incredibly dangerous when they start selling to your neighboring competitors because now they have all your information and can easily provide it to your competitors.

    Pros

    Kukui will get you appointments on your calendar - that is a good thing they do.

    Cons

    Kukui will lie to you in the sales process to get you to sign up for a more expensive plan and then when you cancel (because they duplicate your ad campaign for the shop 3 miles away), they will tell you there is a fee for what they promised for free in the beginning. Further, they will sell to everyone including your competitors next door. They duplicate your ads. Nothing is customized. If you have them posting to your social media pages, their posts are the same across all clients. This is not custom content. But you pay for custom content.

    Scott
    Overall rating
    • Industry: Automotive
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Aloha, We have had our Kukui website for over 6 years and we are very happy with our partnershi...

    Reviewed on 2017-08-31

    Pros

    Kukui has been very attentive to our request with our website, which is constantly growing as the #1 influence to help attract customers into our shops. The one feature that has had tremendous value; is our Kukui tracked phone numbers, on various web sites, where Kukui is integrated into our POS. As a result, we have been able to track our marketing to actual sales which has been very helpful for us to adjust our marketing to better react to constantly changing digital marketing environment. And the added bonus, we have the recorded phone calls to use for training. We are very pleased with our partnership and the value received! (We were part of the Beta on Kukui's auto shop development product.)

    Cons

    Currently, our biggest negative, is the delay in response to request for support or changes with our website and the dashboard (But, we totally recognize we likely ask a lot more then most companies do! ;0) My interpretation is that this is growing pains with the growth of the company.

    Robert
    Overall rating
    • Industry: Automotive
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Very Good

    Reviewed on 2017-09-06

    Most of my website presence handled.

    Most of my website presence handled.

    Pros

    The dashboard is easy to maneuver and has many nice features. Having multiple landing pages has really helped us out a lot. Adwords works well and has generated us a reasonable about of leads and Online appointments. I really like the Visual Appeal and Navigation. It is great to be able to do so many things myself.

    Cons

    Text messaging is weak and cumbersome, need some improvement with the usability of that. The SEO and content development is pretty much non-extent, and although that isn't your real focus, users like me need some options with that avenue to improve our SEO. Sometimes the sales representatives are nothing more than a sales person and do not have the product or marketing expertise that they should to really help us.

    Showing 5 reviews of 74 Read all reviews

    Kukui FAQs

    Below are some frequently asked questions for Kukui.

    Kukui offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact Kukui for pricing information.

    Kukui has the following typical customers:

    2-10, 11-50, 51-200, 201-500

    Kukui supports the following languages:

    English

    Kukui supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations Kukui has

    Kukui offers the following support options:

    Email/Help Desk, Phone Support, Chat

    Related categories

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