--- description: Detailed reviews on Health Cloud based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Health Cloud with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Health Cloud Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Clinical Trial Management Software](/directory/53/clinical-trial-management/software) > [Health Cloud](/software/109415/health-cloud) # Health Cloud Canonical: https://www.getapp.ca/software/109415/health-cloud Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/109415/health-cloud?page=2) > Salesforce Health Cloud is a collaborative, all-round healthcare CRM and patient management software for healthcare providers, payers, and patients > > Verdict: Rated **4.4/5** by 23 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Health Cloud Patient management tools, such as the Today Page which automatically prioritizes patients, enable care teams and providers to focus on the tasks and patients requiring the most attention. A secure patient community can be created using drag-and-drop tools, connecting entire care teams across all internet-enabled devices. Healthcare professionals can select patient plans, view care teams, and assign tasks from any device, with concurrent care plans allowing the creation and assignment of different care plans to various teams, for the care of patients with multiple medical issues. Care Team Lists allow caregivers to view and communicate with care teams, the Care Plan Selector enables the assignment of care plans to patients, and Care Plan Tasks let care providers assign tasks to patients on-the-go. Health Cloud automatically calculates risk scores for all patients based on the industry standard CMS-HCC model, and providers can view risk across patient populations in customizable dashboards, enabling the provision of care to the patients who need it most. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 23 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$350.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - 21 CFR Part 11 Compliance - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Monitoring - Activity Tracking - Ad hoc Reporting - Admissions Management - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling Software - Audience Targeting - Audit Management - Authorization Tracking - Automated Routing - Automated Scheduling - Bed Management - Billing & Invoicing ## Integrations (1 total) - Tableau ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Clinical Trial Management Software](https://www.getapp.ca/directory/53/clinical-trial-management/software) ## Related Categories - [Healthcare CRM Software](https://www.getapp.ca/directory/937/healthcare-crm/software) - [Patient Management Software](https://www.getapp.ca/directory/901/patient-management/software) - [Patient Engagement Software](https://www.getapp.ca/directory/1359/patient-engagement/software) - [Patient Case Management Software](https://www.getapp.ca/directory/815/patient-case-management/software) - [Clinical Trial Management Software](https://www.getapp.ca/directory/53/clinical-trial-management/software) ## Alternatives 1. [Carepatron](https://www.getapp.ca/software/2048864/carepatron) — 4.4/5 (843 reviews) 2. [BestoSys](https://www.getapp.ca/software/107765/bestosys) — 4.8/5 (293 reviews) 3. [Jane](https://www.getapp.ca/software/122271/jane-app) — 4.8/5 (494 reviews) 4. [Pabau](https://www.getapp.ca/software/168847/pabau) — 4.7/5 (613 reviews) 5. [EHR YOUR WAY](https://www.getapp.ca/software/102909/ehr-your-way) — 4.9/5 (527 reviews) ## Reviews ### "Give them a try\! Great job Health Cloud\!" — 5.0/5 > **Joshua** | *January 29, 2026* | Medical Devices | Recommendation rating: 10.0/10 > > **Pros**: How helpful the customer service was, very informational and patient while I had my questions and concerns answered, very easy to get used to and I love it > > **Cons**: It honestly had some buggy issues, nothing major but should be looked at . Honestly other than that I had no issues > > Overall was exciting and also such a relief to have a simple platform to use very new user friendly ----- ### "Awesome experience" — 5.0/5 > **Verified Reviewer** | *March 23, 2026* | Accounting Software | Recommendation rating: 9.0/10 > > **Pros**: The "Patient 360" View This is the most praised feature in almost every review. It pulls data from Electronic Health Records (EHR), insurance claims, and even wearable devices into one screen. The Benefit: You don't have to hunt through five different systems to see a patient’s history. You see their clinical data alongside their communication preferences and "Social Determinants of Health" (like whether they have reliable transportation to appointments). > > **Cons**: The "Implementation Heavyweight" Setting up Health Cloud isn't a "plug-and-play" experience. The Issue: Mapping clinical data from legacy EHRs (like Epic or Cerner) into the Salesforce data model is notoriously difficult. It often requires expensive middleware (like MuleSoft) and specialized consultants to get it right. Review Tip: You could mention that the initial setup period was longer and more resource-intensive than your team originally anticipated. > > The Initial Hurdle: Most users describe the first 6 months as "intense." Between data migration from old EHRs and staff training, the learning curve is steep. ----- ### "Strong management tool" — 3.0/5 > **Chanda** | *March 24, 2026* | Computer & Network Security | Recommendation rating: 5.0/10 > > **Pros**: What I liked most about Health Cloud was that it gave a more complete view of patient information in one place. It made it easier to keep track of interactions, coordinate communication, and stay more organized instead of jumping between different systems. I also liked the reporting and customization options once I became more familiar with the platform. > > **Cons**: What I liked least was that it can feel complex in the beginning. There is definitely a learning curve, and some parts of the system are not as intuitive as they could be. It can also take time to set things up the way your team wants, especially if you need specific workflows or reporting. > > my experience with Health Cloud was positive. It helped with organization, visibility, and managing patient related information in a more structured way. The biggest challenge was getting comfortable with all of the features at first, but once I learned the system better, it became much more useful in day to day work. ----- ### "Powerful healthcare data platform with a steep setup curve" — 4.0/5 > **Verified Reviewer** | *January 30, 2026* | Computer & Network Security | Recommendation rating: 7.0/10 > > **Pros**: The biggest strength of Health Cloud is its ability to unify patient or member data into a single, comprehensive view. It improves care coordination, data visibility, and collaboration across teams. The integration with the Salesforce ecosystem is strong, and built-in compliance features make it suitable for regulated healthcare environments. > > **Cons**: Implementation can be complex and time-consuming, especially for teams without prior Salesforce experience. Costs can increase quickly due to licensing and customization needs. There is also a noticeable learning curve during initial adoption. > > Overall, Health Cloud is a powerful and scalable solution for managing healthcare data and patient engagement. Once implemented properly, it delivers strong value, but it requires technical expertise, time, and budget to fully leverage its capabilities. Best suited for mid-to-large healthcare organizations rather than small teams ----- ### "Get the job done without complicated navigation required" — 4.0/5 > **Latonya** | *March 18, 2026* | Insurance Software | Recommendation rating: 7.0/10 > > **Pros**: easy to follow prompts, and placement of dials were great tithe dropped down this made it very user friendly > > **Cons**: I think it could have used more options. More areas for retrieving data more easily. Clearer or easier to utilize data storage for retrieval > > My over all experience was positive. It did get the job done and information was presented easily so that the user could navigate better ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/109415/health-cloud?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/109415/health-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data