About RepairQ

A comprehensive point of sale, repair tracking, and business management solution developed for the retail repair industry.

Pricing starting from:

US$75.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of RepairQ

  • Customer devices can be purchased for refurbishment and resale, with users able to capture waivers, refurbish purchased items, track state-mandated hold times, measure the actual cost of goods, and calculate profit when reselling.

  • For device repairs, users can track customers, technicians, devices, parts, labor, and order resolutions, reworks, and turnaround times, with technician and team performance reporting, and insights into service profitability.

  • Real-time reporting allows users to track account health, and users can apply payments to invoices, record payments as credit for future use, and send payment reminders for outstanding balances.

  • Inventory and parts can be tracked across the business, with users able to manage serialized stock and track multiple suppliers by SKU, view SKUs requiring reordering, manage purchasing and receiving, track RMA items, and more.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Canada, United Kingdom, United States

    Supported Languages

    English, French, Spanish

    Pricing starting from:

    US$75.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    RepairQ Software - RepairQ add contact
    RepairQ Software - RepairQ payment summary
    RepairQ Software - RepairQ tickets
    View 3 more
    RepairQ Software - RepairQ add contact
    RepairQ Software - RepairQ payment summary
    RepairQ Software - RepairQ tickets

    Features

    Total features of RepairQ: 63

    • Access Controls/Permissions
    • Accounting Integration
    • Accounting Software
    • Alerts/Notifications
    • Appointment Scheduling Software
    • Appraisal Management
    • Barcode / Ticket Scanning
    • Barcode/Label Management
    • Billable Items Tracking
    • Billing & Invoicing
    • CRM Software
    • Cash Management
    • Check Advance
    • Check Cashing
    • Client Portal
    • Commission Management
    • Contact Management Software
    • Credit Card Processing
    • Customer Accounts
    • Customer History
    • Customizable Reports
    • Discount Management
    • Drip Campaigns
    • Electronic Signature
    • Email Marketing Software
    • Gift Card Management
    • Intake Management
    • Inventory Management Software
    • Inventory Tracking
    • Invoice Management
    • Jewelry Management
    • Labor Rates
    • Layaway Management
    • Lead Management Software
    • Loan Management
    • Loyalty Program
    • Marketing Automation Software
    • Multi-Location
    • Multi-Store
    • Payment Processing Software
    • Payment Tracking
    • Performance Metrics
    • Point of Sale (POS)
    • Price / Margin Management
    • Pricing Management
    • Product Catalog
    • Purchase Order Management
    • Purchasing & Receiving
    • Quotes/Estimates
    • Real Time Reporting
    • Reminders
    • Repair Tickets
    • Repair Tracking
    • Reporting/Analytics
    • Retail POS
    • Returns Management
    • Role-Based Permissions
    • Sales Reports
    • Service History
    • Stock Management
    • Supplier Management
    • VIN Lookup
    • Work Order Management

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    Reviews

    Overall rating

    4.6 /5
    (17)
    Value for Money
    4.5/5
    Features
    4.2/5
    Ease of Use
    4.5/5
    Customer Support Software
    4.6/5

    Already have RepairQ?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 17
    Alicia
    Overall rating
    • Industry: Retail
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Data Rich, User Friendly Repair Shop POS/CRM/Inventory Management System

    Reviewed on 2019-04-23

    Through reliance on best inventory practices utilizing solely RepairQ, we were able to asses and...

    Through reliance on best inventory practices utilizing solely RepairQ, we were able to asses and ultimately make changes to increase our overall profit margin by 6% over the course of the last year. We've been with RepairQ for the history of our business, and have seen vast improvements in UI, features, integrations, reporting, etc over the past 6 years or so.

    Pros

    Access to all the business data we need to track customers, repair type, inventory usage, transactions, etc over time. Very specific permission levels able to be set. Fantastic and responsive customer service. App that is optimized for and with feedback from the repair and buyback community.

    Cons

    Takes time to develop new integrations/features both to launch and to then make improvements so it's broadly applicable and more intuitive. That means that new features are well tested though, and community feedback is valued. When teaching new users, I sometimes find myself pointing out things that we would intuitively do, but have to avoid in order to achieve the correct results.

    Verified Reviewer
    Overall rating
    • Industry: Consumer Services
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    RepairQ review

    Reviewed on 2019-02-18

    Overall, RepairQ is the best POS system available on the market, by far! I have used 2 other...

    Overall, RepairQ is the best POS system available on the market, by far! I have used 2 other programs and really nothing comes close. As a company, we are very excited and enthusiastic of the direction RepairQ is going in terms of growth, development of features, and the on-going support. In a way, we wouldn't have been able to expand this quickly with RepairQ, so thank you and keep up the great work!! As always, I'm available for any feedback and would be happy to be a guinea pig for new releases :)

    Pros

    - Very user friendly and easy to implement in a growing organization.
    - fantastic ticketing system
    - great workflow of inventory functions
    - customer service and support is world-class
    - Updates and new features at such a fast-pace is greatly welcomed

    Cons

    - Ability to have more control over settings, making things mandatory as we see fit
    - need better French support, not just customer facing language.
    - Need ability to create "hierarchy" system for national companies (for regional settings, and reporting)
    - Ability to organize alerts and have users "acknowledge" alerts
    - Differentiate the look of sandbox and live environments to avoid confusion (a red bar at the top of the screen is all that's needed)
    - Would appreciate if the you could take payment on all computers using the same VCT but not crucial

    Ben
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 2.0 /10

    Frustrating in every aspect

    Reviewed on 2018-08-21

    Pros

    RepairQ is relatively feature rich. Most of what you want you can accomplish in a repair ticketing software. A few inventory related things are slightly funky but once you get used to it can do most of what you want.

    Cons

    Glitches, poor UI, and more glitches.

    Some Examples:

    First, RepairQ is web based and as such frequently slows down to hilarious levels due to their poor hosting. Have a customer come in and you need to look at their ticket? RepairQ has your back and will make an incredibly long awkward silence while you login and try to search for their ticket.

    Second, inventory searching for attaching parts to tickets is very glitchy. You can type the SKU name, description or even the serial number in and it will start the little search spinning icon before deleting half of what you just typed in and saying nothing exists. It is incredibly infuriating having to type something in 6 times before it finally comes up because RepairQ deletes half your work. It feels like you are constantly fighting it.

    Third, thought this might be more related to our exact setup more than others, there are glaring security issues that have been brought up and have not been fixed despite responsible reporting.

    Response from ServiceCentral Technologies

    Hi Ben, according to our records, you may have been using a unique version of our software severals years ago and for a short period of time. It's possible that some of your experience was due to your particular situation, never the less, it's unfortunate that you did not have a great experience with RepairQ. Our products team is always interested in user feedback and constructive recommendations. If you're ever interested in sharing more details about your experience and suggestions with our team, please reach out to us by phone and as for James in the Products Team!

    Jeffrey
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Easy to use

    Reviewed on 2019-02-15

    Both issues above are very problematic. That stated, we have enjoyed the easy of use of the...

    Both issues above are very problematic. That stated, we have enjoyed the easy of use of the system. The Bluefin integration has been great and at a lower cost than other solutions. Customization and the Qpop are used daily and great features.

    Pros

    Easy of use. QPOP is great with customized forms and forward facing information.

    Cons

    I believe not having the ability to take a CC payment on Invoices is crazy. This is a terribly inconvenient for locations that have large clients in their market space that want to pickup and pay. Secondly, if a device is invoiced, it should NOT stay in the queue. This is terrible from an overbite perspective. I understand if they stay listed for an admin, but not staff level. All this does is muddy up the queue with devices that are complete. If they are complete and invoiced, they should be removed.

    Response from ServiceCentral Technologies

    Jeffrey, thank you so much for your feedback! I'm glad to hear you've found our software simple to use for your business and enjoy our unique point of purchase tablet app, Qpop! Regarding your comments, we are pursuing several new features this year for invoicing and absolutely agree that payments online is important. We don't have a timeline yet, but it is on the list. Regarding how items like invoices show in a queue, we have a great new feature coming in the next few months that will allow you to customize views of many common queues and lists. If you have other ideas or feedback, please feel free to contact us directly through email or phone and ask for James on the Product Team. Cheers!

    Elsa
    Overall rating
    • Industry: Consumer Electronics
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Great investment to my business!

    Reviewed on 2021-04-15

    Pros

    This software made it easy to track all repairs and orders in my shop. I liked that it makes it easy to write detailed notes on every repair ticket as well as upload photos. The Qpop companion is amazing! it makes it easy and fast for the customers to see their total and sign any waivers I need them to.

    Cons

    I can't seem to log in on a mobile device, if I manage to do so it glitches making it impossible to do anything. I was excited to see it is integrated with mobile sentrix but there always seems to be an issue when trying to place an order. I end up having to order from the supplier directly which took me double the time to order and I cant add the purchase order to repair q because it tries to place the order again, when the order arrives id have to manually add the items.

    Response from ServiceCentral Technologies

    Hi Elsa, thank you for sharing your experience with RepairQ! We are so glad to have you as a customer. I'm sorry to hear you've experienced some issues using our app on your phone. Generally our application is best used on a tablet or desktop, however we are hoping to release improvements to mobile soon. There may be several reasons for the mobile browser and integration issues you reported, but I'd love to get to the bottom of it for you! Next time you call into support, please ask for Renee and reference this ticket 57184 and we'll review it with you. Thank you again for your business!

    Showing 5 reviews of 17 Read all reviews

    RepairQ FAQs

    Below are some frequently asked questions for RepairQ.

    RepairQ offers the following pricing plans:

    • Starting from: US$75.00/month View Pricing Plans
    • Pricing model: Subscription
    • Free Trial: Available

    Essential - $75 Per Location | Billed in USD Monthly Advanced - $125 Per Location | Billed in USD Monthly Professional - $150 Per Location | Billed in USD Monthly

    RepairQ has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    RepairQ supports the following languages:

    English, French, Spanish

    RepairQ supports the following devices:

    RepairQ integrates with the following applications:

    Heartland Payment Processing, Listen360, Quickbooks Online, Zapier, tracpoint

    RepairQ offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

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