--- description: Detailed reviews on Zonka Feedback based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Zonka Feedback with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zonka Feedback Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Survey Tools](/directory/234/survey/software) > [Zonka Feedback](/software/109079/zonka-feedback) # Zonka Feedback Canonical: https://www.getapp.ca/software/109079/zonka-feedback Page: 1 / 4\ Next: [Next page](https://www.getapp.ca/software/109079/zonka-feedback?page=2) > Zonka Feedback is a cloud-based CX feedback and AI analytics platform for SMBs to enterprises, offering multichannel surveys. > > Verdict: Rated **4.8/5** by 68 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zonka Feedback \* Unifies customer experience data from surveys, tickets, reviews, and conversations in a single platform, eliminating fragmented feedback silos across teams. \* Delivers real-time, role-based AI insights across CX, product, support, and operations teams, reducing time spent on manual data analysis and reporting. \* Supports closed-loop feedback management through automated follow-ups, escalations, and task assignment triggered by response conditions or CX metric thresholds. \* Covers multichannel feedback collection across email, SMS, WhatsApp, website, in-app, in-product, QR code, offline kiosk, and tablet, capturing both online and offline touchpoints. \* Applies phrase-level sentiment analysis to detect sentiment, emotion, intent, and urgency within individual feedback comments, surfacing granular insight beyond aggregate scores. \* Automates theme and topic detection to group feedback into recurring patterns, enabling teams to identify systemic issues without manual tagging. \* Identifies and categorizes key entities such as product names, agent names, and locations within feedback, supporting location-based and agent-level performance reporting. \* Condenses large volumes of feedback into AI smart summaries, giving decision-makers concise insight nuggets without requiring full response review. \* Monitors CX metrics continuously with agentic AI that alerts teams to spikes in negative sentiment, recurring location-specific issues, or metric drops as they occur. \* Generates survey questions automatically from plain-language descriptions via the AI survey builder, accelerating survey creation for non-technical users. \* Integrates natively with Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, Microsoft Dynamics, Zoho CRM, Jira, Slack, Microsoft Teams, Power BI, Tableau, Mailchimp, and 1,000+ apps via Zapier, removing the need for manual data exports. \* Provides offline survey collection with automatic sync, extending feedback capture to locations without reliable internet connectivity. \* Meets ISO 27001:2022, GDPR, and HIPAA compliance requirements, with regional data hosting in the US, EU, Australia, and India to satisfy data residency obligations. \* Includes SSO and role-based access controls, supporting enterprise security and team permission structures. \* Offers a 14-day free trial with self-service setup, with most teams operational within days of onboarding. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 68 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zonka Feedback - **Location**: New Delhi, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$199.00 - **Pricing model**: Flat Rate - **Pricing Details**: FEEDBACK MANAGEMENT - Starting from $199/Month AI FEEDBACK INTELLIGENCE - Starting from $999/Month CUSTOM: Please contact Zonka Feedback for further pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Afrikaans, Arabic, Assamese, Bengali, Bulgarian, Burmese, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Gujarati, Haitian Creole, Hebrew, Hindi, Hungarian, Indonesian, Irish, Italian, Japanese, Kannada, Korean, Latin, Latvian, Malayalam, Marathi, Norwegian, Portuguese, Punjabi, Romanian, Russian, Slovak, Slovenian, Somali, Spanish, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Vietnamese, Welsh - **Available Countries**: Australia, Germany, India, United States ## Features - 360 Degree Feedback Software - API - Access Controls/Permissions - Activity Tracking - Alerts/Notifications - Anonymous Feedback - Audience Targeting - CES Survey Structure - CSAT Survey Structure - Categorization/Grouping - Collaboration Tools - Commenting/Notes - Complaint Monitoring - Contact Database - Contact Management Software - Customer Experience Management - Customer Journey Mapping - Customer Segmentation - Customizable Branding - Customizable Fields ## Integrations (14 total) - ActiveCampaign - Fin - Freshdesk - Front - G2 Marketing Solutions - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Jira - Microsoft Project Server Subscription Edition - Pipedrive - Salesforce Platform - Slack - Zendesk AI ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Survey Tools](https://www.getapp.ca/directory/234/survey/software) ## Related Categories - [Survey Tools](https://www.getapp.ca/directory/234/survey/software) - [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software) - [Qualitative Data Analysis Software](https://www.getapp.ca/directory/1487/qualitative-data-analysis/software) - [Reputation Management Software](https://www.getapp.ca/directory/873/reputation-management/software) - [Conversational AI Platforms](https://www.getapp.ca/directory/1647/conversational-ai-platform/software) ## Alternatives 1. [Typeform](https://www.getapp.ca/software/91581/typeform) — 4.7/5 (979 reviews) 2. [SurveyMonkey](https://www.getapp.ca/software/2371/surveymonkey) — 4.6/5 (10506 reviews) 3. [Jotform](https://www.getapp.ca/software/10191/jotform-4-0) — 4.7/5 (2924 reviews) 4. [QuestionPro](https://www.getapp.ca/software/103311/questionpro) — 4.8/5 (541 reviews) 5. [Connecteam](https://www.getapp.ca/software/105401/connecteam) — 4.6/5 (5311 reviews) ## Reviews ### "Zonka Feedback - Very Powerful Survey and Feedback Platform" — 5.0/5 > **Todd** | *July 17, 2021* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The software is very easy to use - I built my first survey from a template and had it up and running within minutes. Many customization options also help to make it very flexible and powerful. > > **Cons**: There is a small learning curve for the customization and implementation components, but that's hardly a negative. > > This platform has made it easier for us to gather feedback quickly so that we can adjust more rapidly to customer needs and wants. ----- ### "Best Review Software hands down." — 5.0/5 > **Leon** | *February 3, 2025* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: It's simple buildouts for all surveys and managing how those surveys are taken. Also the salesforce integration is top tier. Very easy to use. Dollar for dollar, this is the best review software. The dashboards are clean and simple to understand. They're already all setup as well\! > > **Cons**: None really. It fit all of our needs that we had and the salesforce integration was perfect. > > \[sensitive content hidden\] was great to work with from the beginning. They are passionate about their product and actually do take great feedback and implement what they see that needs to change. ----- ### "Zonka..\! The One stop Solution for Feedbacks mechanism" — 4.0/5 > **M B** | *April 30, 2020* | Food & Beverages | Recommendation rating: 8.0/10 > > **Pros**: The ease of creating feedback forms with various formats. Also, the extensive reporting that is available helps us to do a better analysis. > > **Cons**: Not all the comments can be downloaded in the pdf. > > We used to collect the feedbacks manually through the registers. Now we have moved to Zonka, which helps us to fetch all the reports on the dashboard. ----- ### "The only feedback tool you will ever need." — 5.0/5 > **Aditya** | *July 20, 2021* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: I really like how everything is logically organised in regard to the UI, the platform can handle a lot and offers a lot of options, still manages to make it easy for the user to navigate and quickly set up a survey/feedback form. Multiple templates allow for question ideas and if you are not happy, it is editable so you can customise what you want to ask your clients, plus also change colors and design. The one thing that I love about it is, the direct SMS sending option. I can distribute the survey via SMS without any hassles and use of any third-party software or automation. I can also schedule the SMS. I think it is a good platform for surveys. It also offers analytics, which makes it very convenient to analyse all the data and make it useful\! > > **Cons**: One thing that I don't like is the UX, which needs a little modernisation, and I think the platform gets a little slow sometimes. Other than that it is solid\! > > Overall I believe, If you need a tool for feedback, don't look here and there you will be wasting your time, try this out first and you won't have to try another one. The best part for me is SMS inclusions, earlier I had to integrate my feedback tool with other tools to send SMS which is tiresome and expensive, with Zonka its easy and inbuilt. It does a lot of complex things but still easy to understand, thanks to how well everything is logically organised in the user interface. In addition, this is the only tool I know of that offers Offline Feedback... you saw that right\! offline feedback, which can be placed at your physical locations and start collecting feedback from your store visitors. Definitely check it out if you need or will ever need a proper feedback/survey tool. ----- ### "Comprehensive and User-Friendly Feedback Platform with Excellent Support" — 5.0/5 > **Majlinda** | *August 21, 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Zonka Feedback offers easy navigation, comprehensive features, and a user-friendly platform > > **Cons**: At this time, I can't think of any significant cons. The platform met my needs and performed as expected > > My overall experience with the Zonka Feedback platform has been very helpful, both for me and the company I recommended it to. The platform provides all the features I needed, making it a comprehensive tool for gathering and analyzing feedback. Additionally, the communication with the staff (Rajat) was excellent, contributing to a smooth and positive experience ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.ca/software/109079/zonka-feedback?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/109079/zonka-feedback) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data