Gymdesk

The ease of use, and the customer response time, initially and ongoing as needed. I like the customization options specifically for Martial Arts.

It takes some time to learn the settings and it’s still something that I’m learning even after a year. Sometimes there are glitches. But with the immediate response (and tech help from the back-end) from the company, it makes it easier to handle.

Reasonably intuitive feature set for 90% of features
Highly responsive support team
Reasonable price point

Dealing with families:
- no separate inputs for parent/guardian (let alone both parents) if student is a minor except under "Emergency Contacts"
- cumbersome and inflexible mechanisms for grouping students under a family accounts and how family discounts are priced
- no simple way of toggling a student between memberships without cancelling entirely
- no way to list custom fields on members overview
- no way to see on members overview screen which customers have credit card on file

No integration with small receipt printer - huge waste of toner and paper when customers ask for receipt

The team is quick to respond and open to suggestions for features.
The setup is pretty simple and easily integrates with payment software.
The FrontDesk option is a nice feature for allowing students to check in.
Great set of features for the price.

Updating members isn't always easy.
Some of the links and buttons don't work as expected.
Ability to customize memberships, especially for 'no cost' memberships, is limited.
No feature to allow for more than one version of a waiver to be used at the same time or to include a waiver and a membership agreement during the sign up process.

Ease of use and presentation. The simple, yet data heavy presentation allows the user to have important information at the fingertips without unnecessary navigation.

Report customization. Probably not so much for the M.A. facility, but gym operators with a wide range of customers need to be able to generate custom data reports, especially those facilities who rely in part on dues reimbursement from member insurance programs. A growing segment of business as the aging population increases.