Avochato

SMS texting and live chat for sales, support & ops teams

4.7 /5 (126 reviews) Write a Review!

Avochato Overview

What is Avochato?

Avochato is a cloud-based text/SMS messaging and live chat solution aimed at sales, support, and marketing teams, which allows users to send, receive, manage, and collaborate on messages from customers. The system can also be used to manage communication with field agents and remote workforces, including cleaners, technicians, inspectors, and healthcare professionals.

Avochato provides distinct, unique phone numbers for sending and receiving messages, allowing users to communicate from their own mobile devices without revealing their personal phone number. The text tree can route inbound messages to the correct department, and conversations can be assigned to different users, prioritized, flagged, and escalated as necessary. All messages received in Avochato are displayed in the web dashboard and in the native iOS and Android apps, allowing users to respond from wherever they are. Users can also create automated response templates to keep customers informed outside of working hours.

Avochato can be incorporated into existing IVR systems or phone trees, enabling customers to self-resolve issues, and escalating to an agent if necessary. Integration with Salesforce, Desk.com, and Slack allows users to send messages to customers from within different applications. Avochato can also be used for inbound and outbound calls, using the dedicated phone numbers provided.

Avochato Overview

Pricing

Starting from
$99.00/month

Pricing options

Free Trial
Subscription
Value for money

Core: $99/month
Standard: $199/month
Pro: $399/month

Enterprise plans are also available.


Avochato Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Users can manage and respond to multiple conversations concurrently
Avochato provides dedicated SMS numbers for different departments
All messages are displayed in the web dashboard
Messages can be searched and filtered
Integration with Desk.com allows users to message customers from within their helpdesk solution
Avochato also integrates with Slack
Avochato video Avochato screenshot: Users can manage and respond to multiple conversations concurrently Avochato screenshot: Avochato provides dedicated SMS numbers for different departments Avochato screenshot: All messages are displayed in the web dashboard Avochato screenshot: Messages can be searched and filtered Avochato screenshot: Integration with Desk.com allows users to message customers from within their helpdesk solution Avochato screenshot: Avochato also integrates with Slack

Avochato Reviews

Avochato Reviews

Overall rating
4.7
/
5
Excellent
98

Very good
21

Average
6

Poor
0

Terrible
1

Value for Money
4.6
Features
4.5
Ease of Use
4.7
Customer Support
4.8
94% recommended this app
Andrea fabiola M.

Great overall experience.

It's been awesome, the customer support is A1 quality, they are responsive and solve your issues super fast. The pricing for the service is great. Pverall all of our team members love avochato.


Tara B.

Awesome all-in-one tool for one-to-one SMS/MMS communications and blast marketing!

Avochato has upped our CS game by 1000%. Customers tell us every day how nice it is to be able to text with us. It's awesome that we can use just one service for both CS communications and marketing blasts. Customers being able to text our regular business phone number is a game changer. We used to have one number to call us, another for one-to-one texting, and another one for blast marketing campaigns. It was super confusing and annoying for my staff and my customers. We also use the website widget, keywords, and automated surveys to promptly interact with our customers. The best part about Avochato is their AMAZING customer service! Quick, friendly, and always very helpful. In the past, I've had people at tech companies talk down to me because I am female and also because I run a retail/service business in an interesting industry. I've never once been talked down to by the staff at Avochato. Their few and far between bugs are addressed promptly. Rollouts of new features seem to very well tested because there is rarely a hiccup. Overall.... Love it!! It's just what my business needed.


Bradley C.

Disappointed By Avochato: Do Not Recommend This Product

Poor


Anna S.

Great product!

I am a teacher with student who don’t have access to internet and the best way to get a hold of them is by personal text and phone calls. Avochato cut the work I had to do in half and freed me up to teach and not just inform families about announcements at the school. They have great customer service. [SENSITIVE CONTENT HIDDEN] was so friendly, patient, and walked me through setting up the app. When I had questions I texted her and she responded immediately so I didn’t need to waste time setting up and learning the software.


Sam H.

Effective transactional SMS platform. Less than perfect VoIP platform

We are able to step up our ability to handle SMS communications and website questions by placing such requests in an interface our staff already uses. Existing needs such as website support were also consolidated into a single service.


Andrea fabiola M.
Industry: Human Resources
Company size: 2-10 Employees

Great overall experience.

Used Daily for 1+ year
Reviewed on 11/16/2018
Review Source: Capterra

It's been awesome, the customer support is A1 quality, they are responsive and solve your issues super fast. The pricing for the service is great. Pverall all of our team members love avochato.

Pros

We can text, call and receive calls from our customers and providers. The tagging system lets you know which type of contact and several other customizable tags you may want to add. You can create broadcast and even schedule text messaging for whatever purpose you may need it.

Cons

when using through smartphone app it doesn't let you see your contact's tags and it can be annoying. It doesn't integrate with CRMs

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tara B.
Industry: Luxury Goods & Jewelry
Company size: 2-10 Employees

Awesome all-in-one tool for one-to-one SMS/MMS communications and blast marketing!

Used Daily for 1-5 months
Reviewed on 9/2/2019
Review Source: Capterra

Avochato has upped our CS game by 1000%. Customers tell us every day how nice it is to be able to text with us. It's awesome that we can use just one service for both CS communications and marketing blasts. Customers being able to text our regular business phone number is a game changer. We used to have one number to call us, another for one-to-one texting, and another one for blast marketing campaigns. It was super confusing and annoying for my staff and my customers. We also use the website widget, keywords, and automated surveys to promptly interact with our customers. The best part about Avochato is their AMAZING customer service! Quick, friendly, and always very helpful. In the past, I've had people at tech companies talk down to me because I am female and also because I run a retail/service business in an interesting industry. I've never once been talked down to by the staff at Avochato. Their few and far between bugs are addressed promptly. Rollouts of new features seem to very well tested because there is rarely a hiccup. Overall.... Love it!! It's just what my business needed.

Pros

Love the ease of use!! It feels super light weight, even though it has a ton more features than similar services I've used. Customer service is 100% top notch!! (Shout out to our rep!!)

Cons

So far, there hasn't been much! I do wish that emojis/emoticons were a little less expensive to send (they count as 2 or 3 SMS messages, I can't remember exactly at this moment) because we are all so accustomed to adding those to texts without thinking much about them, but I've pared them down a bit from automated messages and it's helped a bit.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Bradley C.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

Disappointed By Avochato: Do Not Recommend This Product

Used Monthly for 1+ year
Reviewed on 6/16/2020
Review Source: Capterra

Poor

Pros

The product is fairly easy to use, although a sloppy mobile interface and glitchy.

Cons

To start, the pricing...then the sales team who was aggressively trying to renew the product when I had only used half of my credits during the year. There was no consideration or offer on the table. When I originally had conversations they did not have a nonprofit policy and when they added it they did not inform me or prorate. It is clear Avachato cares more e about making money then they do about customer satisfaction.
This is an overpriced product for the delivery and level of customer care. And to top it off, after my service was cancelled, they required me to go into the system for a multi-step process to cancel it manually or else they would recharge my card.

I went in to cancel and not only did it say that it was already cancelled, but it blocked me out. Boo Avochato. Better to find a better company who cares more about their cusomers and has lower prices. There's many options out there and this one is not the way to go.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Anna S.
Industry: Education Management
Company size: 11-50 Employees

Great product!

Used Daily for 1-5 months
Reviewed on 4/20/2020
Review Source: Capterra

I am a teacher with student who don’t have access to internet and the best way to get a hold of them is by personal text and phone calls. Avochato cut the work I had to do in half and freed me up to teach and not just inform families about announcements at the school. They have great customer service. [SENSITIVE CONTENT HIDDEN] was so friendly, patient, and walked me through setting up the app. When I had questions I texted her and she responded immediately so I didn’t need to waste time setting up and learning the software.

Pros

This software is user-friendly and I love that I can send messages to pre-created groups. I also love that it comes with its own phone number with the area code I live in so people don’t think it’s junk mail.

Cons

None - it is so through it has all the features I wanted.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sam H.
Industry: Construction
Company size: 11-50 Employees

Effective transactional SMS platform. Less than perfect VoIP platform

Used Other for 1-5 months
Reviewed on 11/16/2018
Review Source: Capterra

We are able to step up our ability to handle SMS communications and website questions by placing such requests in an interface our staff already uses. Existing needs such as website support were also consolidated into a single service.

Pros

Conveniently integrates into Slack, a 3rd party team communication software we use for real time messaging. This allows CSR's to respond immediately to SMS messages. It also shows whether a message has been responded to, and by who. Our primary VoIP service has an anemic SMS solution that required workarounds to get it functioning as a group message-response platform and we had a separate platform that we used to provide website support responses. This fit neatly into that niche, and the only workaround needed is forwarding messages from our primary VoIP platform into this service, and then responding to the original party from Avochato. We're able to completely do away with the old website support platform and all the attendant complexities of maintaining multiple platforms. Since Avochato integrated into our existing team communication platform, that's essentially the only account they need to log into on a daily basis.

Cons

It doesn't offer SIP provisioning for VoIP devices. Also, extension management isn't yet a thing. It wouldn't work as a primary VoIP service, but it works well as an auxiliary service.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
9.1/10
Based on 126 user ratings
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Avochato Pricing

Avochato Pricing

Starting from
$99.00/month
Free Trial
Subscription
Value for money

Core: $99/month
Standard: $199/month
Pro: $399/month

Enterprise plans are also available.

Core: $99/month
Standard: $199/month
Pro: $399/month

Enterprise plans are also available.

Value for Money
4.6/5
Based on 126 user ratings
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Avochato Features

Avochato Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4.5/5
Based on 126 user ratings
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Categories

Additional information for Avochato

Additional information for Avochato

Key features of Avochato

  • After-hours responses
  • CRM integration
  • Call forwarding
  • Contact search
  • Conversation assignment
  • Conversation escalation
  • Conversation flagging
  • Conversation prioritization
  • Custom message templates
  • Inbound & outbound SMS
  • Inbound & outbound calls
  • Message routing
  • Message threads
  • Response automation
  • Separate phone numbers for different functions
  • Slack integration
  • Voicemail
  • Web dashboard

Benefits

  • Text messages can be received and replied to from users’ own phones, using unique Avochato phone numbers.

  • Users can make outbound calls to contacts, using their dedicated Avochato phone number.

  • Conversations can be assigned, flagged, prioritized, and escalated within teams.

  • Text messages can be routed to specific team members using text trees, and the system can be incorporated into existing IVR systems or phone trees.

  • Custom message templates can be setup to automate responses to incoming texts.

  • Avochato FAQs

    Avochato FAQs

    Below are some frequently asked questions for Avochato.

    Q. What type of pricing plans does Avochato offer?

    Avochato offers the following pricing plans:

    Starting from: $99.00/month

    Pricing model: Subscription

    Free Trial: Available

    Core: $99/month Standard: $199/month Pro: $399/month Enterprise plans are also available.

    Q. What are the main features of Avochato?

    Avochato offers the following features:

    • After-hours responses
    • CRM integration
    • Call forwarding
    • Contact search
    • Conversation assignment
    • Conversation escalation
    • Conversation flagging
    • Conversation prioritization
    • Custom message templates
    • Inbound & outbound SMS
    • Inbound & outbound calls
    • Message routing
    • Message threads
    • Response automation
    • Separate phone numbers for different functions
    • Slack integration
    • Voicemail
    • Web dashboard

    Q. Who are the typical users of Avochato?

    Avochato has the following typical customers:

    , ,

    Q. What languages does Avochato support?

    Avochato supports the following languages:

    English

    Q. What type of pricing plans does Avochato offer?

    Avochato has the following pricing plans:

    Subscription

    Q. Does Avochato support mobile devices?

    Avochato supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Avochato integrate with?

    Avochato integrates with the following applications:

    CallTrackingMetrics, Cognito Forms, Microsoft 365, Salesforce Sales Cloud, Slack

    Q. What level of support does Avochato offer?

    Avochato offers the following support options:

    Phone Support, Online Support