--- description: Detailed reviews on Avochato based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Avochato with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Avochato Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Avochato](/software/108663/avochato) # Avochato Canonical: https://www.getapp.ca/software/108663/avochato Page: 1 / 7\ Next: [Next page](https://www.getapp.ca/software/108663/avochato?page=2) > Avochato is an SMS/text messaging and live chat solution for marketing, sales \& support teams, which allows users to send, receive, and collaborate on messages from customers > > Verdict: Rated **4.7/5** by 135 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Avochato Text messages can be received and replied to from users’ own phones, using unique Avochato phone numbers. Users can make outbound calls to contacts, using their dedicated Avochato phone number. Conversations can be assigned, flagged, prioritized, and escalated within teams. Text messages can be routed to specific team members using text trees, and the system can be incorporated into existing IVR systems or phone trees. Custom message templates can be set up to automate responses to incoming texts. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 135 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Avochato - **Location**: San Francisco, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: PAYG: $1 / month - Pay for balance anytime, no monthly platform fee - $0.08/segment (messages and call minutes) in US and Canada - 1 phone number/inbox - All AI features - Multi-channel: SMS, RCS, MMS, calls, live chat - Customizable website widget - Complete two-way conversation management - Unlimited Broadcast messages - Call forwarding Voicemail - Advanced team management functionality: skill routing, dispositions - AI Chatbot and additional Automation Tools (surveys, drip campaigns) - Advanced analytics - Salesforce, Zapier, Slack, Teams integration - Access to Avochato’s API Standard: $35 per user / month - All features in PAYG - Platform fee of $175/mo for annual payment - Platform fee of $210/mo for monthly payment - Lower rates for messaging and calls of $0.02-$0.03 per segment in US and Canada Custom: - Salesforce Process Builder Workflows - HIPAA Compliance - Dedicated Account Rep - Professional Services - Higher API throughput rates - Faster speeds for broadcast messages - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Hindi, Russian - **Available Countries**: Canada, United States ## Features - 2-Way Messaging - API - Activity Dashboard - Agent Interface - Alerts/Escalation - Alerts/Notifications - Appointment Management - Assignment Management - Audience Targeting - Automated Responses - Automated Routing - Autoresponders - CRM Integration - CRM Software - Call Center Management - Call Routing - Campaign Management Software - Canned Responses - Case Management Software - Chat/Messaging ## Integrations (11 total) - ChatGPT - Google Chrome - HubSpot CRM - Lasso CRM - Microsoft 365 - Microsoft Teams - Okta - Salesforce Sales Cloud - Shopify - Slack - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Complaint Management Software](https://www.getapp.ca/directory/841/complaint-management/software) ## Related Categories - [Travel Agency Software](https://www.getapp.ca/directory/85/travel-agency/software) - [Real Estate Agency Software](https://www.getapp.ca/directory/803/real-estate-agency/software) - [Mobile Marketing Software](https://www.getapp.ca/directory/309/mobile-marketing/software) - [SMS Marketing Software](https://www.getapp.ca/directory/1291/sms-marketing/software) - [SMS Survey Software](https://www.getapp.ca/directory/3798/sms-survey/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [Milvus](https://www.getapp.ca/software/132287/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 5. [Zoho Desk](https://www.getapp.ca/software/10036/zoho-desk) — 4.5/5 (2211 reviews) ## Reviews ### "Good texting" — 4.0/5 > **Diego** | *November 16, 2018* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: Great to reach out to customers for a large company > > **Cons**: A little too pricey for a small company. ----- ### "Excellent with a couple huccups" — 4.0/5 > **Verified Reviewer** | *November 16, 2018* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business. > > **Cons**: The app does not load fast enough for us to look for the information we need if we are out and about. The app has crashed and difficult in times when we need to make phone calls. > > We are reaching lots of individuals quickly. Avochato support is quick to respond via text or email when issues arise. ----- ### "Avochato Review" — 3.0/5 > **jeremy** | *November 16, 2018* | Health, Wellness & Fitness | Recommendation rating: 5.0/10 > > **Pros**: I like being able to contact my clients at whatever hours needed. I can also always have support with the text to call feature. > > **Cons**: It was not reliable would not always notfiy clients. Also, not being able to send out mass messages was a big problem > > It was another way to contact clients. The downside again was having to do it one an individual basis. ----- ### "We feel more like a partner than just another customer." — 5.0/5 > **Verified Reviewer** | *March 6, 2018* | Computer Hardware | Recommendation rating: 10.0/10 > > **Pros**: The support. The people who handle support. and the people who understand the support you need. The technology works very well, and when we have issues or questions, the Support is amazing. The software has helped us communicate with a few hundred of our employees more easily than email or anything else we have tried. Our employees would rather text than communicate any other way. The software is solid now, and getting even better with each release > > Excellent, fast, immediate communication and responses from our field employees ----- ### "You should have set up Avochato with your business yesterday" — 5.0/5 > **Nick** | *March 28, 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: LIke most seasoned sales and marketing professionals, I'm always looking for an edge to increase engagement with potential customers and existing customers by optimizing email subject lines/copy and calling my leads/customers over the phone. There is something magical about finding a tool or trick in 2019 that can boost engagement 3-4%, every channel is so saturated that small numbers move the needle. Avochato has increased our engagement 30%+ and we haven't even begun optimizing our outreach copy. Customers and leads are significantly more likely to engage via text than over email/phone. I almost hesitate to recommend Avochato because I want it to be my team's secret weapon\! > > **Cons**: There is room to improve on the UX/UI of the mobile product and additional integrations that would be nice to have. Neither of these 'flaws' remotely impact the instant effectiveness that I've been able to generate using Avochato though. > > Consider this review a raving endorsement. For those of you on the fence about whether you should be sending text messages to your customers - start testing it with your personal cell phone first. Then imagine those results across your entire funnel. You'll be kicking yourself for not starting sooner. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.ca/software/108663/avochato?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/108663/avochato) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data