About Better

Better Software has a foundation to connect Franchisors with Franchisees. Franchisor tools to control the Franchise brand with a clear view of franchise activities. Franchisees have the ability to run day to day operations seamlessly.
Specializing in field and home services, Better offers many beneficial features to the Franchisor, Franchisee, all the way down to the techs in the field. Features include: CRM, Invoicing, Scheduling, Text Messaging, Reporting, Tons of Customization, and much more

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Better

A simple onboarding experience for your franchise network.

Simply designed, quality technology to help franchisees operate their location. Provides franchisors with full control and oversight of how locations are performing while also collecting accurate royalties.

A company whose primary focus is franchising and building quality tools that will ensure your success.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

Better Software - Operations dashboard.
Better Software - Client management profile.
Better Software - Control centre form customization.
Better Software - The My Calendar Settings.
Better Software - Creating a new profile.
Better Software - Column picker for customized feeds.
View 7 more
Better video
Better Software - Operations dashboard.
Better Software - Client management profile.
Better Software - Control centre form customization.
Better Software - The My Calendar Settings.
Better Software - Creating a new profile.
Better Software - Column picker for customized feeds.

Features

Total features of Better: 70

  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Billing & Invoicing
  • CRM Software
  • Calendar Management
  • Client Management
  • Client Portal
  • Commission Management
  • Contact Database
  • Contact Management Software
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management Software
  • Email Marketing Software
  • Employee Management
  • Estimating
  • File Storage
  • Financial Management Software
  • Historical Reporting
  • Interaction Tracking
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Management Software
  • Marketing Automation Software
  • Mobile Access
  • Multi-Location
  • Online Time Clock
  • Payment Collection in the Field
  • Point of Sale (POS)
  • Project Management Software
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Routing
  • Sales Reports
  • Scheduling Software
  • Search/Filter
  • Service History
  • Task Management Software
  • Task Scheduling
  • Time & Expense Tracking
  • Training Management
  • Work Order Management
  • Workflow Management Software

Alternatives

Current RMS

4.6
#0 Alternative to Better
Current RMS is a cloud-based rental management system designed for managing the full rental cycle in the AV, broadcast,...

WorkWave Service

3.2
#1 Alternative to Better
WorkWave Service is a field service software suited for residential maid service companies, lawn & landscape professiona...

Housecall Pro

4.7
#2 Alternative to Better
Call now to start your free trial: 833-903-2949 Housecall Pro is a full-suite tool that enables service professionals...

Jobber

4.5
#3 Alternative to Better
Jobber’s powerful software is perfect for home services businesses. Keep jobs on track and provide a seamless customer...

Reviews

Overall rating

4.3 /5
(83)
Value for Money
4.2/5
Features
4.1/5
Ease of Use
4.1/5
Customer Support Software
4.8/5

Already have Better?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 83
Adriana
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Customer Profile

Reviewed on 11/8/2019

I love it! it is very easy to use just the create order and the email not showing on the invoice...

I love it! it is very easy to use just the create order and the email not showing on the invoice issues are the ones giving me a hard time.

Pros

Whenever I want to update the customer's address or email it opens another window/tab, I don't know how you call it and I don't like that.
Whenever I wanted to create a new Order I used to click on Create Order now I have to look for the customer's name go through their Profile and create a new order. Also if it is a new customer and I enter all of his information, the email won't show on the invoice.

Cons

Whenever I want to update the customer's address or email it opens another window/tab, I don't know how you call it and I don't like that.
Whenever I wanted to create a new Order I used to click on Create Order now I have to look for the customer's name go through their Profile and create a new order. Also if it is a new customer and I enter all of his information, the email won't show on the invoice.

Response from The Better Software Company

Thank you for taking out the time to write us a great review Adriana!

We are happy that you love our product and find it easy to use.

We are sorry that you do not like the way some of the features work and will be delighted to work you through the quick ways to achieve better results with those features.

Please reach out through BPro chat if you need anything!

Mark
Overall rating
  • Industry: Consumer Services
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great product, great people

Reviewed on 11/18/2019

The Better Software does a very good job of receiving feedback from their users and uses that...

The Better Software does a very good job of receiving feedback from their users and uses that feedback to help implement future projects and directions with the software. It seems like they are actually listening to us and helping us use the software better and taking feedback to their developers.

Pros

It is very functional for my growing business. I rely on my team members to do a lot of billing and estimating and it is easy for them to use this in the field on a job site.

Cons

There are a few too many clicks. Meaning, it could use some simplifying with ease of use.

Response from The Better Software Company

Hey Mark!

Thanks for writing us this great review.

We are happy you enjoy the numerous features of the product and define us as "Great product, great people".

Thank you for identifying us as a listening company. Our goal is to create the best customer experience in the industry and the only way to achieve this is to listen to your needs and implement accordingly.

It is always a pleasure working with you.

Barb
Overall rating
  • Industry: Events Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Garbage

Reviewed on 11/13/2019

They sold us on a product that they weren't willing or able to deliver.
Odd that I should get an...

They sold us on a product that they weren't willing or able to deliver.
Odd that I should get an invitation to offer a review a year after we stopped using them (we gave up in October 2018)

Pros

initially it was simple but useful and their staff was responsive.

Cons

they updated to a new version, took out all the functions that worked for our business and then promised endlessly to get it working for us. We had one staff member on the phone with tech support DAILY for months trying to work out the issues. They'd fix one thing just for it to mess up something else. In the end, they basically admitted they were moving in a different direction that what they had sold us on and told us they would no longer be able to meet our needs. They had no issue taking our money for an extra year before deciding that they wouldn't continue to develop the program as promised. Biggest issue was that they market as being able to keep track of inventory over multiple locations but the particular function was the one that always glitched. At one point we had to reinput ALL of our inventory numbers for two locations because they had messed it up so badly it was better to just start from scratch. The amount of staff hours we paid, on top of the cost of the program, it was not worth it.

Alternatives Considered

Point of Rental Software

Reasons for Switching to Better

They seemed like they would be able to meet our needs more closely. And they had a willingness to work with us to tweak the program specifically for us. Also their sales team wasn't near as arrogant as the Point of Rental rep in our area.
Lee
Overall rating
  • Industry: Consumer Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The Better Software

Reviewed on 11/5/2019

Pros

We really enjoy the customer support. From all CSRs - they've been great!

Cons

Reporting / Dashboards - One way or another if you spend enough time figuring out the reports - you can get the info you are looking for. However, we still find it to be difficult and very time consuming to use them the way they are.

Response from The Better Software Company

Hello Lee and thanks for taking the time to write this great review.

Thank you so much for calling out our wonderful support team! We strive to provide the best support in the industry and we are so glad that you feel we meet this standard.

I am sorry you have some difficulty with the reports. We will be delighted to help with quick ways to derive better value from them with ease.

Please feel free to chat into BPro support if you need anything.

Graham
Overall rating
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Did I mention Customer Support?

Reviewed on 8/12/2019

Every CRM end-user wishes for different features. BPRO works at delivering. They continually roll...

Every CRM end-user wishes for different features. BPRO works at delivering. They continually roll out new methods of platform interaction, never being satisfied with a status quo. They seek feedback. And, ultimately, their customer support and attitude are second to none. I would not use another platform even at half the cost.

Pros

Visual data references; data links and work flow; email integration; multiple locations; document library; customer support; ability to alter role-based user access; email tracking; commitment to different ideations
of user interface

Cons

Requires additional development to aggregate streams of our customer data to surface insights in making business decisions; credit card processing; multi-source lead capture

Response from The Better Software Company

Hey Graham!

Wow! Thanks for taking time out of your busy schedule to write us this amazing review.

We are delighted to see that you enjoy our numerous features and continuous improvements. We absolutely love working with you and are happy you feel the same way.

Thank you for calling out our awesome customer support team. Our goal is to provide the best customer experience in the industry and we are glad that you feel that we meet that standard.

Showing 5 reviews of 83 Read all reviews

Better FAQs

Below are some frequently asked questions for Better.

Better offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

For pricing information, contact Better directly by email or phone. Sales Team Phone Line: 1-844-515-1992 Ext 2008 EMAIL: [email protected]

Better has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Better supports the following languages:

English

Better supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Better integrates with the following applications:

Authorize.Net, Emma, Google Calendar, Google Maps, Gravity Forms, Intercom, QuickBooks Online Advanced, Quickbooks Online, Stripe, WordPress

Better offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for Better.