About Better
Better Software has a foundation to connect Franchisors with Franchisees. Franchisor tools to control the Franchise brand with a clear view of franchise activities. Franchisees have the ability to run day to day operations seamlessly.
Specializing in field and home services, Better offers many beneficial features to the Franchisor, Franchisee, all the way down to the techs in the field. Features include: CRM, Invoicing, Scheduling, Text Messaging, Reporting, Tons of Customization, and much more
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Key benefits of Better
A simple onboarding experience for your franchise network.
Simply designed, quality technology to help franchisees operate their location. Provides franchisors with full control and oversight of how locations are performing while also collecting accurate royalties.
A company whose primary focus is franchising and building quality tools that will ensure your success.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Australia, Canada, United Kingdom, United States
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Better: 70
Alternatives
Current RMS
WorkWave Service
Housecall Pro
Jobber
Reviews
Already have Better?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Customer Profile
Reviewed on 11/8/2019
I love it! it is very easy to use just the create order and the email not showing on the invoice...
I love it! it is very easy to use just the create order and the email not showing on the invoice issues are the ones giving me a hard time.
Pros
Whenever I want to update the customer's address or email it opens another window/tab, I don't know how you call it and I don't like that.
Whenever I wanted to create a new Order I used to click on Create Order now I have to look for the customer's name go through their Profile and create a new order. Also if it is a new customer and I enter all of his information, the email won't show on the invoice.
Cons
Whenever I want to update the customer's address or email it opens another window/tab, I don't know how you call it and I don't like that.
Whenever I wanted to create a new Order I used to click on Create Order now I have to look for the customer's name go through their Profile and create a new order. Also if it is a new customer and I enter all of his information, the email won't show on the invoice.
Response from The Better Software Company
Thank you for taking out the time to write us a great review Adriana!
We are happy that you love our product and find it easy to use.
We are sorry that you do not like the way some of the features work and will be delighted to work you through the quick ways to achieve better results with those features.
Please reach out through BPro chat if you need anything!
- Industry: Consumer Services
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great product, great people
Reviewed on 11/18/2019
The Better Software does a very good job of receiving feedback from their users and uses that...
The Better Software does a very good job of receiving feedback from their users and uses that feedback to help implement future projects and directions with the software. It seems like they are actually listening to us and helping us use the software better and taking feedback to their developers.
Pros
It is very functional for my growing business. I rely on my team members to do a lot of billing and estimating and it is easy for them to use this in the field on a job site.
Cons
There are a few too many clicks. Meaning, it could use some simplifying with ease of use.
Response from The Better Software Company
Hey Mark!
Thanks for writing us this great review.
We are happy you enjoy the numerous features of the product and define us as "Great product, great people".
Thank you for identifying us as a listening company. Our goal is to create the best customer experience in the industry and the only way to achieve this is to listen to your needs and implement accordingly.
It is always a pleasure working with you.
- Industry: Events Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Garbage
Reviewed on 11/13/2019
They sold us on a product that they weren't willing or able to deliver.
Odd that I should get an...
They sold us on a product that they weren't willing or able to deliver.
Odd that I should get an invitation to offer a review a year after we stopped using them (we gave up in October 2018)
Pros
initially it was simple but useful and their staff was responsive.
Cons
they updated to a new version, took out all the functions that worked for our business and then promised endlessly to get it working for us. We had one staff member on the phone with tech support DAILY for months trying to work out the issues. They'd fix one thing just for it to mess up something else. In the end, they basically admitted they were moving in a different direction that what they had sold us on and told us they would no longer be able to meet our needs. They had no issue taking our money for an extra year before deciding that they wouldn't continue to develop the program as promised. Biggest issue was that they market as being able to keep track of inventory over multiple locations but the particular function was the one that always glitched. At one point we had to reinput ALL of our inventory numbers for two locations because they had messed it up so badly it was better to just start from scratch. The amount of staff hours we paid, on top of the cost of the program, it was not worth it.
Alternatives Considered
Point of Rental SoftwareReasons for Switching to Better
They seemed like they would be able to meet our needs more closely. And they had a willingness to work with us to tweak the program specifically for us. Also their sales team wasn't near as arrogant as the Point of Rental rep in our area.- Industry: Consumer Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The Better Software
Reviewed on 11/5/2019
Pros
We really enjoy the customer support. From all CSRs - they've been great!
Cons
Reporting / Dashboards - One way or another if you spend enough time figuring out the reports - you can get the info you are looking for. However, we still find it to be difficult and very time consuming to use them the way they are.
Response from The Better Software Company
Hello Lee and thanks for taking the time to write this great review.
Thank you so much for calling out our wonderful support team! We strive to provide the best support in the industry and we are so glad that you feel we meet this standard.
I am sorry you have some difficulty with the reports. We will be delighted to help with quick ways to derive better value from them with ease.
Please feel free to chat into BPro support if you need anything.
- Industry: Consumer Services
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Did I mention Customer Support?
Reviewed on 8/12/2019
Every CRM end-user wishes for different features. BPRO works at delivering. They continually roll...
Every CRM end-user wishes for different features. BPRO works at delivering. They continually roll out new methods of platform interaction, never being satisfied with a status quo. They seek feedback. And, ultimately, their customer support and attitude are second to none. I would not use another platform even at half the cost.
Pros
Visual data references; data links and work flow; email integration; multiple locations; document library; customer support; ability to alter role-based user access; email tracking; commitment to different ideations
of user interface
Cons
Requires additional development to aggregate streams of our customer data to surface insights in making business decisions; credit card processing; multi-source lead capture
Response from The Better Software Company
Hey Graham!
Wow! Thanks for taking time out of your busy schedule to write us this amazing review.
We are delighted to see that you enjoy our numerous features and continuous improvements. We absolutely love working with you and are happy you feel the same way.
Thank you for calling out our awesome customer support team. Our goal is to provide the best customer experience in the industry and we are glad that you feel that we meet that standard.
Better FAQs
Below are some frequently asked questions for Better.Q. What type of pricing plans does Better offer?
Better offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Not Available
For pricing information, contact Better directly by email or phone. Sales Team Phone Line: 1-844-515-1992 Ext 2008 EMAIL: [email protected]
Q. Who are the typical users of Better?
Better has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does Better support?
Better supports the following languages:
English
Q. Does Better support mobile devices?
Better supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Better integrate with?
Better integrates with the following applications:
Authorize.Net, Emma, Google Calendar, Google Maps, Gravity Forms, Intercom, QuickBooks Online Advanced, Quickbooks Online, Stripe, WordPress
Q. What level of support does Better offer?
Better offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for Better.
