About Better

Better Software has a foundation to connect Franchisors with Franchisees. Franchisor tools to control the Franchise brand with a clear view of franchise activities. Franchisees have the ability to run day to day operations seamlessly.
Specializing in field and home services, Better offers many beneficial features to the Franchisor, Franchisee, all the way down to the techs in the field. Features include: CRM, Invoicing, Scheduling, Text Messaging, Reporting, Tons of Customization, and much more

Pricing starting from:

US$80.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Better

A simple onboarding experience for your franchise network.

Simply designed, quality technology to help franchisees operate their location. Provides franchisors with full control and oversight of how locations are performing while also collecting accurate royalties.

A company whose primary focus is franchising and building quality tools that will ensure your success.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

Pricing starting from:

US$80.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Better Software - Operations dashboard.
Better Software - Client management profile.
Better Software - Control centre form customization.
Better Software - The My Calendar Settings.
Better Software - Creating a new profile.
Better Software - Column picker for customized feeds.
View 7 more
Better video
Better Software - Operations dashboard.
Better Software - Client management profile.
Better Software - Control centre form customization.
Better Software - The My Calendar Settings.
Better Software - Creating a new profile.
Better Software - Column picker for customized feeds.

Features

Total features of Better: 67

  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Billing & Invoicing
  • CRM Software
  • Calendar Management
  • Client Management
  • Client Portal
  • Commission Management
  • Contact Database
  • Contact Management Software
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management Software
  • Email Marketing Software
  • Employee Management
  • Estimating
  • File Storage
  • Financial Management Software
  • Historical Reporting
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Management Software
  • Marketing Automation Software
  • Mobile Access
  • Multi-Location
  • Online Time Clock
  • Payment Collection in the Field
  • Point of Sale (POS)
  • Project Management Software
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Reminders
  • Reporting & Statistics
  • Routing
  • Scheduling Software
  • Search/Filter
  • Service History
  • Task Management Software
  • Task Scheduling
  • Time & Expense Tracking
  • Training Management
  • Work Order Management
  • Workflow Management Software

Alternatives

WorkWave Service

3.1
#1 Alternative to Better
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Housecall Pro

4.7
#2 Alternative to Better
Housecall Pro is a full-suite tool that enables service professionals to run their entire business from their smartphone...

Jobber

4.5
#3 Alternative to Better
Join 1000’s of franchisees using Jobber today. Jobber is an easy to navigate, all-in-one tool to help organize...

ZenMaid

4.6
#4 Alternative to Better
ZenMaid is the first and only marketing and scheduling automation software for maid services. We help over 100 owners...

Reviews

Overall rating

4.3 /5
(83)
Value for Money
4.2/5
Features
4.1/5
Ease of Use
4.1/5
Customer Support Software
4.8/5

Already have Better?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 83
Manuel
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software

Upgrading my customer relation management software.

Reviewed on 2016-05-31

I recently selected Bpro by the "Better Software Company". After many hours of testing different...

I recently selected Bpro by the "Better Software Company". After many hours of testing different CRM products available on the market, I found the software to be almost seamless in its function across different devices we use in the office or in the field. Most OTHER products tested had very limited access or functionality on mobile devices. With Bpro all the power and features available on a desk-top browser, are fuctional and accessible from almost any device you want to use. The ability to control levels of access by user was a feature not all products offered but is available with Bpro. The ability of the software to link to my Quickbooks accounting software has been huge time saving feature. The software flows logically and is a simple tile driven interface.

My personnel had no problem implementing the new software and switching over from old CRM. The software is extremely flexible and customizable as well. To make a long story short this is a well designed complete package CRM at an excellent price point.

Sounds great right! Well it only gets better...After a month now we have the system working seamlessly and it would not have happened with out the outstanding 5 star service and support offered by the team at "The Better Software Company". My expectations for the level of customer service I receive is already ridiculous but I have been blown away. The team at "The Better Software Company" have been, and are available almost 24 hrs a day to help us through this transition. They have literally change the way I view customer service I provide to MY customers.

If you are looking for the right software to help manage your company operations, you found it!

Response from Better

Wow Manuel!

Thanks for writing us this awesome review.

We are so happy you love the various features of our product and consider it "a well designed complete package CRM at an excellent price point".

Thank you for calling out our amazing customer support team. Our goal is to deliver the best customer experience in the industry and the fact that you called us "5 star service and support" makes us feel like we meet this standard.

It is great working with you.

Thank you once again!

Mark
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Lots of data to use!

Reviewed on 2019-11-13

I like to identify certain customer groups to send out new information and adds to. Its nice to...

I like to identify certain customer groups to send out new information and adds to. Its nice to filter to specific criteria.
I need to get better and learn more about all the financial tools to help monitor my business P&L.

Pros

There is so much data and reports that can be run. Lots of good information. Easy to obtain existing and recurring data about customers.

Cons

Need a bit of time to create templates and report settings.

Response from Better

Hey Mark!

Thanks for taking out time to write us a awesome review.

We are happy you appreciate the availability of good quality data and reports on our software. It is always our desire to provide great tools for your decision making.

Please let us know via BPro chat, if you need any help with the reports or anything else. We are always happy to help.

Thank you once again!

Matt
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 0.0 /10

They went downhill fast

Reviewed on 2022-03-04

Started good but went from bad to unusable.

Started good but went from bad to unusable.

Pros

Their support is prompt. But they put in a ticket and it goes nowhere. Literally nowhere off months.

Cons

They made changes to their software and it cannot be trusted. Orders are being dropped, double booked or you need a work around because of problems with the system.
I started with them 5 years ago and everything started great. Then it got so bad I had to switch because it cost me thousands of dollars because of their system issues.
Some mornings we would come into work and the system would have multiple duplicated orders so we were stuck without sny way of directing our teams. They would not be in until 9-10am to start working on it so we nearly list the whole morning.

Response from Better

Hello Matt, We are truly sorry about some of the issues that you have brought to light here. I believe you are referring to some issues that developed when we flipped you over to our update. When we moved you we experienced some short-term data hiccups that were quickly addressed. Our service hours do start at 8:30 AM EST so I am a bit perplexed at your comment about the start time. As you are aware we pride ourselves on prompt customer service. Tickets are treated on a priority basis with anything affecting finance as treated as first priority and then the most requested tickets follow after. We are truly sorry to see you leave after 5 years. Wish you all the best in the future. If there is anything I can do to help you please do not hesitate to reach out to me @ [email protected]

Anjeli
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Exceptional

Reviewed on 2017-07-28

Reliable, easy to use, accessible with great customer support. Email feature, marketing email...

Reliable, easy to use, accessible with great customer support. Email feature, marketing email feature, on the go scheduler for everyone to review.

Pros

Software is super easy to use. Any level user can feel comfortable clicking though. Accessibility...on the go, on the desk top. Customer support is excellent. If we ever have a question or do not know something, customer support gets back to us with a solution very quickly. Customization, most times our wishlist is developed over time. We love the software!

Cons

n/a

Response from Better

Hello Anjeli and thank you for taking the time to submit your awesome review.

It's so great to hear that you have found our system super-easy to use at all levels of your operation and describe us as Exceptional.

Thank you so much for calling out our wonderful support team! We strive to provide the best support in the industry and we are so glad to hear that you feel we meet this standard.

Dave
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great company to work with.

Reviewed on 2019-11-12

Great company to work with.

Great company to work with.

Pros

They respond quickly to any issues to might arise and always are there to hep problem solve should anything be needed.

Cons

With being a small company they don't have everything figured out, but they honestly try to figure it out as fast as they can and they are devoted to becoming better every day.

Response from Better

Hi Dave!

Wow, we really appreciate your support and taking the time to provide us with your great feedback.

We are glad you enjoy our awesome customer service. We always try to go the extra mile for our clients and help improve their day to day operations in any way we can.

Thank you for letting us be a part of your journey!

Please reach out to us via BPro chat if you need anything.

Showing 5 reviews of 83 Read all reviews

Better FAQs

Below are some frequently asked questions for Better.

Better offers the following pricing plans:

  • Starting from: US$80.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

For pricing information, contact Better directly by email or phone. Sales Team Phone Line: 1-844-515-1992 Ext 2008 EMAIL: [email protected]

Better has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Better supports the following languages:

English

Better supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Better integrates with the following applications:

Emma by Marigold, Google Calendar, Google Maps, Gravity Forms, Intercom, QuickBooks Online, QuickBooks Online Advanced, Stripe, WordPress, authorize.net

Better offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for Better.