About Better

Better is a franchise management software designed for Zees and Zors. Offering tools to manage clients, sales orders, and job schedules, alongside general day-to-day operations, Better aims to deliver a complete business management solution for multi-location franchise owners. With the ability for cloud-based and mobile usage, Better allows users to access and manage business operations anywhere, anytime using mobile or tablet devices.
From our control center, Better enables our users to manage inventory, invoicing, and marketing activity as well as customize branding and workflow processes. Email integration and customizable templates serve to help our users generate and email marketing campaigns. Incorporating client management with drag-and-drop functionality, Better is engineered to improve and manage user’s client relationships dramatically. The white label solution allows our partners to maintain brand consistency across multiple franchise locations.
Better is built to allow Zors to effortlessly manage business practices and processes across its franchise network, which includes running multiple franchise locations. Our comprehensive analytics and personalized filters tool enables users to filter data conveniently and gain insight into franchise performance. Zors can also track sales, finances, and royalties with dramatically improved reporting capabilities. With customizable permissions, Better ensures Yees only have access to the information they need.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Better

A simple onboarding experience for your franchise network.

Simply designed, quality technology to help Zees operate their location. *mic drop*

Standardized data and scalable processes that maximize both short and long term growth. So, if you want to take over the world - we can help with that.

Exceptional customer service and average one minute response times in chat for you, your Zees, and their Yees.

Less paperwork gathered at the end of the month.

Less time spent working on tech issues and more Yees focused on Zee’s success.

A company whose primary focus is franchising and building quality tools that will ensure your success.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

Better Software - Operations dashboard.
Better Software - Client management profile.
Better Software - Control centre form customization.
Better Software - The My Calendar Settings.
Better Software - Creating a new profile.
Better Software - Column picker for customized feeds.
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Better video
Better Software - Operations dashboard.
Better Software - Client management profile.
Better Software - Control centre form customization.
Better Software - The My Calendar Settings.
Better Software - Creating a new profile.
Better Software - Column picker for customized feeds.

Features

Total features of Better: 70

  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Billing & Invoicing
  • CRM Software
  • Calendar Management
  • Client Management
  • Client Portal
  • Commission Management
  • Contact Database
  • Contact Management Software
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management Software
  • Email Marketing Software
  • Employee Management
  • Estimating
  • File Storage
  • Financial Management Software
  • Historical Reporting
  • Interaction Tracking
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Management Software
  • Marketing Automation Software
  • Mobile Access
  • Multi-Location
  • Online Time Clock
  • Payment Collection in the Field
  • Point of Sale (POS)
  • Project Management Software
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Routing
  • Sales Reports
  • Scheduling Software
  • Search/Filter
  • Service History
  • Task Management Software
  • Task Scheduling
  • Time & Expense Tracking
  • Training Management
  • Work Order Management
  • Workflow Management Software

Alternatives

Point of Rental Software

4.4
#1 Alternative to Better
Rental Essentials from Point of Rental is scalable, cloud-based rental inventory management software for fixed & mobile...

ZenMaid

4.6
#2 Alternative to Better
ZenMaid is the first and only marketing and scheduling automation software for maid services. We help over 100 owners...

mHelpDesk

4.3
#3 Alternative to Better
Job Tracking & Invoicing Functionality Through Your Mobile Device .Instant Access to Your Customer Info from any...

Current RMS

4.6
#4 Alternative to Better
Current RMS is a cloud-based rental management system designed for managing the full rental cycle in the AV, broadcast,...

Reviews

Overall rating

4.3 /5
(82)
Value for Money
4.2/5
Features
4.1/5
Ease of Use
4.1/5
Customer Support Software
4.8/5

Already have Better?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 82
Cesar
Overall rating
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Decent product but needs improvements

Reviewed on 2019-11-13

Pros

I like that it has an app based platform that allows our staff to access jobs and client information. Easy to access and easy to use.

Cons

Don’t like the notifications feature and the lack of an auto batch credit card processing feature like other softwares.

Alternatives Considered

WorkWave Service

Reasons for Choosing Better

I was forced by oye franchisor

Reasons for Switching to Better

I didn’t I was forced but I preferred work wave

Response from The Better Software Company

Hi Cesar!

Thanks for your feedback! We love hearing that you find our system easy to use and access.

Let us know if we can assist in setting up your system notifications. We have some nice updates to our payment processing coming that should provide some additional convenient options for our users.

Thanks again and all the best!

Kristy
Overall rating
  • Industry: Facilities Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

A small time sacrifice for a large time gain

Reviewed on 2019-11-18

The staff with Better Software are always very helpful, responsive and creative. They have helped...

The staff with Better Software are always very helpful, responsive and creative. They have helped mold the product to better serve our needs as adjustments were needed.

Pros

This software is very robust and complex. If you have a lot of details that need to be stored about the clients/customers, this is the product you need. Once a thorough understanding of the functionality is achieved and in use, this is product that can work for you.

Cons

The mobile version is not stable and is the part I struggle with the most. I have staff out in the field that need to access to details but often times they are not able to even get the app to properly load.

Response from The Better Software Company

Thanks for taking time out of your busy schedule to write us a review Kristy!

We are glad that you have a great experience with the product and find our staff helpful, responsive and creative.

I am sorry your staff are having some difficulty with our mobile version. Please feel free to chat in the next time, if this difficulty re-occurs so that we can resolve the specific challenge.

Barb
Overall rating
  • Industry: Events Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Garbage

Reviewed on 2019-11-13

They sold us on a product that they weren't willing or able to deliver.
Odd that I should get an...

They sold us on a product that they weren't willing or able to deliver.
Odd that I should get an invitation to offer a review a year after we stopped using them (we gave up in October 2018)

Pros

initially it was simple but useful and their staff was responsive.

Cons

they updated to a new version, took out all the functions that worked for our business and then promised endlessly to get it working for us. We had one staff member on the phone with tech support DAILY for months trying to work out the issues. They'd fix one thing just for it to mess up something else. In the end, they basically admitted they were moving in a different direction that what they had sold us on and told us they would no longer be able to meet our needs. They had no issue taking our money for an extra year before deciding that they wouldn't continue to develop the program as promised. Biggest issue was that they market as being able to keep track of inventory over multiple locations but the particular function was the one that always glitched. At one point we had to reinput ALL of our inventory numbers for two locations because they had messed it up so badly it was better to just start from scratch. The amount of staff hours we paid, on top of the cost of the program, it was not worth it.

Alternatives Considered

Point of Rental Software

Reasons for Switching to Better

They seemed like they would be able to meet our needs more closely. And they had a willingness to work with us to tweak the program specifically for us. Also their sales team wasn't near as arrogant as the Point of Rental rep in our area.
Zach
Overall rating
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Very Useful Tool

Reviewed on 2019-07-11

Excellent.

Excellent.

Pros

The software fits our needs and we are able to customize what we want to. Our crews can access on their IPads all the info they need before they get to the job site, and once there, can save details to be shared with next crew or office. We use it often to consult for ongoing projects. There are more features like handing job responsibilities, pipelines and calendar, that I want to use more fully. I wish we had this software when the company first started! Customer service has always been quick, responsive, helpful and fun (!) to work with.

Cons

I am still working on get the pipeline and actions properly set for our type of work flow. This is due to the limited amount of time I have to get the software application set up. Like trying to walk and tie my shoe at the same time. I like it and need it, but need some down time to get it all correctly set up.

Response from The Better Software Company

Hey Zach!

Thanks for taking time out of your busy schedule to write us this awesome review.

We are happy to see that you think our product is Excellent! Thank you for your warm comments regarding our amazing customer service team. Our focus is to create the best customer experience in the industry and your comment means the world to us.

Please feel free to chat into BPro support when you find time, so we can help with setting your pipelines and actions.

Keith
Overall rating
  • Industry: Events Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great rental software for the money

Reviewed on 2019-11-13

Great customer service, and many positive updates in the 2+ years we've been part of their program....

Great customer service, and many positive updates in the 2+ years we've been part of their program. Definitely a step up in most regards from the desktop-based software we used before. I regularly provided "wish list" items and gripes the first year when the software was pretty new and they implemented many of my suggestions, which as a user makes me feel validated.

Pros

It's affordable and comes with most of the functionality you would need/expect to run a rental business (ours is a corporate AV company). Contact data as well as order history and billing is all done from one software, plus it's in the cloud, so it's accessible anywhere. The chat support is pretty good, and if you miss them out of office hours you will probably have a response when you get to work the next morning.

Cons

Customization/personalization is limited. For example, there is a pretty rigid order/invoice layout that allows you to move a couple blocks of text around but you can't make wholesale changes to "make it your own." The various reports have become more useful over time and generally cover all the basics (most of the data can be spit out via at least one of the built-in reports), but you can't create and save your own reports. For example, I run an Opportunity Report every month to track sales. It would be nice if I could format that report so it spits out just the 6 columns I want to look at in the order I want to see them, rather than exporting to Excel and reordering it every month.

Response from The Better Software Company

Keith, thank you for your review and feedback, as I am sure you know how important this is to us. We pride ourselves the support we provide and our ever-growing features, we are so glad they are benefiting your business and you're loving our continuous upgrades!

We also encourage you to utilize the "save applied filter" feature within the majority of our reports, this will allow you to save your prefered filters and time next time you need to pull this identical report.

Thanks again for taking the time to write us a review, we know how busy you are growing your business. We are so happy to be a part of your companies journey!

Showing 5 reviews of 82 Read all reviews

Better FAQs

Below are some frequently asked questions for Better.

Better offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

For pricing information, contact Better directly by email or phone. Sales Team Phone Line: 1-844-515-1992 Ext 2008 EMAIL: [email protected]

Better has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Better supports the following languages:

English

Better supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Better integrates with the following applications:

Authorize.Net, Emma, Google Calendar, Google Maps, Gravity Forms, Intercom, QuickBooks Online Advanced, Quickbooks Online, Stripe, WordPress

Better offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

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