--- description: Detailed reviews on Canny based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Canny with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Canny Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Review Management Software](/directory/575/feedback-and-reviews-management/software) > [Canny](/software/108461/canny) # Canny Canonical: https://www.getapp.ca/software/108461/canny Page: 1 / 4\ Next: [Next page](https://www.getapp.ca/software/108461/canny?page=2) > Canny helps product teams to collect and organize user feedback and feature requests to better understand customer needs, and prioritize their product roadmap > > Verdict: Rated **4.6/5** by 77 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Canny Spend less time supporting users through email or live chat, and accept feedback and feature requests via Canny. Collect and organize feedback automatically and keep track of which customers want which features. Keep customers updated via email, on the status of their feature requests. Inform your product decisions with organized user feedback, comments and votes. Implement a widget seamlessly into your product and build a community of users around it. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 77 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Canny - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Start out with our Free plan, and scale as needed as you get more feedback. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Alerts/Notifications - Bills of Material - CRM Software - Chat/Messaging - Collaboration Tools - Commenting/Notes - Customer Segmentation - Customizable Branding - Discussions/Forums - Feedback Management - Idea Management Software - Idea Ranking - Ideation - Innovation Management - Multi-Channel Data Collection - Polls/Voting - Predictive Analytics Software - Prioritization - Product Lifecycle Management Software ## Integrations (15 total) - Asana - ClickUp - Discord - GitHub - Google Chrome - HubSpot CRM - Intercom - Jira - Microsoft Entra ID - Microsoft Teams - Okta - OneLogin - Segment - Slack - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Review Management Software](https://www.getapp.ca/directory/575/feedback-and-reviews-management/software) ## Related Categories - [Review Management Software](https://www.getapp.ca/directory/575/feedback-and-reviews-management/software) - [Idea Management Software](https://www.getapp.ca/directory/588/idea-management/software) - [Customer Satisfaction Software](https://www.getapp.ca/directory/1029/customer-satisfaction/software) - [Nonprofit Project Management Software](https://www.getapp.ca/directory/2875/project-management-software-for-nonprofits/software) - [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software) ## Alternatives 1. [Zoho CRM](https://www.getapp.ca/software/9908/zoho-crm) — 4.3/5 (6974 reviews) 2. [Intercom](https://www.getapp.ca/software/91379/intercom) — 4.5/5 (1133 reviews) 3. [Salesforce Service Cloud](https://www.getapp.ca/software/91754/salesforce-1-service-cloud) — 4.5/5 (824 reviews) 4. [LiveChat](https://www.getapp.ca/software/8385/livechat) — 4.6/5 (1723 reviews) 5. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1783 reviews) ## Reviews ### "Canny get 5 stars from me\!" — 5.0/5 > **Ben** | *January 19, 2026* | Logistics & Supply Chain | Recommendation rating: 7.0/10 > > **Pros**: I like the user friendly UI design, as well as the ability to collaborate over multiple boards. Being able to obtain feedback from users in real time and collate it will be game changer for us\! > > **Cons**: The learning curve was a little steep initially, probably just needed to spend more time in the onboarding. Overall still a really strong product with no real weaknesses that I've found > > Overall, I've been impressed with Canny's clean UI, the public roadmap, the customizability and the onboarding process. ----- ### "Saves us time and energy" — 5.0/5 > **Sasha** | *November 20, 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Canny has changed the way our team handles feature requests. It's transformed it from a manual process that took a consideration amount to time to a much more streamlined process. The AI Autopilot tool has been a gamechanger for collecting feature requests from Zoom calls and Intercom conversations. > > **Cons**: The CS team would like to be able to 'follow' a request, so they are notified when changes are made to it without needing to vote or comment. > > The transition from Jira to Canny for our feature requests was relatively painless and the Canny support team have been excellent with helping us with any questions along the way. ----- ### "Beware - they refuse to listen to top-voted feedback" — 1.0/5 > **Amit** | *February 3, 2020* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: UI seems nice, shame about the rest (see the cons section) > > **Cons**: The company bills itself as feedback software, and to dog-food their software, they take on feedback on a public forum which is on their website. One of the top-voted features on their public roadmap is to remove their intrusive "Powered by" branding. In our comms with their people - they flat out refused to remove their branding - despite the number of votes for people wanting that, and despite the fact that we said we would pay much more. > > I would look elsewhere immediately - Canny seems like a club that pretends to take "open feedback" but they delete feedback they don't agree with, and refuse to listen to their own open, voting system. ----- ### "Intuitive way to collect and act on feedback" — 4.0/5 > **Verified Reviewer** | *January 28, 2026* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Canny is excellent for collecting, organizing, and prioritizing customer feedback. The upvoting system helps surface what matters most to users, and the UI is clean and intuitive. > > **Cons**: The new pricing structure feels steep for teams that don’t need all the advanced features. I would reconsider > > Canny helped bring transparency to our product development process. It gave our users a voice, and gave our team clarity. It’s not perfect, but it’s a solid tool for product feedback management. Also like the integration with Intercom ----- ### "The perfect fit for our organizations needs\!" — 5.0/5 > **Stephen** | *June 6, 2025* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: Very easy to use, and the user interface is simple, while still looking sleek. The automation that the email notifications have is amazing, and I really like the Smart Reply feature\! > > **Cons**: Admin side was a bit tricky to navigate at first, but I was able to catch on. I wish I could customize our color theme a bit more. > > Amazing\! \[sensitive content hidden\] (I hope I spelled it correctly) was friendly and helpful, and answered any questions I had while we looked into which product to proceed with. Our team was amazed at how perfectly this fit our needs. We will be moving forward with Canny\! ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.ca/software/108461/canny?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/108461/canny) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data