--- description: Detailed reviews on NFON Cloud Telephony based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare NFON Cloud Telephony with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: NFON Cloud Telephony Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [NFON Cloud Telephony](/software/108449/nfon) # NFON Cloud Telephony Canonical: https://www.getapp.ca/software/108449/nfon Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/108449/nfon?page=2) > NFON delivers AI-powered business communication from Europe, combining cloud telephony, collaboration, omnichannel customer engagement, and intelligent automation. With seamless integrations, secure European hosting, and scalable solutions, NFON helps businesses communicate and work smarter. > > Verdict: Rated **4.0/5** by 19 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of NFON Cloud Telephony \- AI-Powered Communication: Transform everyday business conversations with intelligent call transcription, AI-generated summaries, automatic action item detection, and AI-powered assistance to improve productivity and reduce manual work. - Intelligent Automation: Automate repetitive tasks and customer interactions with Nia, NFON’s intelligent assistant, and conversational AI solutions powered by botario, part of the NFON Group. - All-in-One Business Communication: Bring cloud telephony, collaboration, customer engagement, and AI-powered automation together in one integrated portfolio, simplifying communication across teams and locations. - 150+ Cloud Telephony Features: Access a comprehensive range of business communication capabilities, including intelligent call routing, voicemail, call queues, and flexible device management. - Seamless Integrations: Connect communication with existing business workflows through Microsoft Teams integration and 300+ CRM and ERP integrations, reducing complexity and improving efficiency. - Enhanced Customer Experience: Deliver faster, more personalised customer service through omnichannel contact center capabilities, intelligent routing, AI-powered assistance, and automated customer interactions. - Smarter Insights \& Analytics: Gain actionable insights into customer interactions, call performance, and service operations to optimise workflows, improve decision-making, and enhance service quality. - European Data Sovereignty \& Security: Benefit from secure European hosting, GDPR compliance, and a strong commitment to data protection, ensuring business communications remain secure and reliable. - Flexible \& Scalable Solutions: Adapt communication capabilities to changing business needs, from growing SMEs to larger organisations, with flexible cloud solutions and deployment options. - Future-Ready AI Innovation: Stay ahead with an evolving portfolio of AI-powered communication, conversational AI, and automation technologies designed to support digital transformation and business growth. - Simplified IT Management: Reduce infrastructure complexity and maintenance requirements with cloud-based communication solutions that are easy to manage, update, and scale. - Improved Productivity \& Collaboration: Enable employees to stay connected across devices and locations while AI-powered tools streamline everyday tasks, reduce administrative effort, and support more effective teamwork. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 19 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: NFON - **Founded**: 2007 ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Users only pay for active extensions and can upgrade and downgrade further features. \*Individual price plans can be requested. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, German, Italian, Polish, Portuguese, Spanish - **Available Countries**: Austria, France, Germany, Italy, Poland, Spain, United Kingdom ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - App Management - Archiving & Retention - Authentication Software - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic User/Device Recognition - Backup and Recovery - Blended Call Center - CRM Software - Calendar Management - Call Center Management - Call Conferencing ## Integrations (168 total) - ACA - AFAS Software - ANVA Hub - Aareon - Accredo - Act\! - Agile CRM - Apptivo - Birdie - Bitrix24 - Bond - Brightree - Bullhorn - CAS - Cab Treasure ... and 153 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [VoIP Software](https://www.getapp.ca/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.ca/directory/107/voip/software) - [Web Conferencing Software](https://www.getapp.ca/directory/110/web-conferencing/software) - [Mobility Software](https://www.getapp.ca/directory/290/mobile/software) - [Telephony Software](https://www.getapp.ca/directory/294/telephony/software) - [Video Conferencing Software](https://www.getapp.ca/directory/528/video-conferencing/software) ## Alternatives 1. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (893 reviews) 2. [3CX](https://www.getapp.ca/software/103409/3cx) — 4.4/5 (470 reviews) 3. [Nextiva](https://www.getapp.ca/software/91289/nextiva) — 4.6/5 (931 reviews) 4. [VoIP.ms](https://www.getapp.ca/software/2035391/voip-ms) — 4.8/5 (698 reviews) 5. [RingEX](https://www.getapp.ca/software/105173/ringcentral-mvp) — 4.2/5 (1206 reviews) ## Reviews ### "Great solution" — 5.0/5 > **Samuel** | *November 11, 2020* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: An easy way to use business phone like a pro > > **Cons**: Need a better Outlook contact integration ----- ### "Flexibilität pur. Perfekt für das mobile Arbeiten" — 5.0/5 > **Jens** | *December 4, 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Flexibilität SIP Kanal und Nutzer direkt buchbar und ein Produkt und Anbieter Regionaler Ansprechpartner und deutschen Hersteller Viele Jahre konstante Qualität > > **Cons**: Nicht jedes CRM lässt sich altuell anbinden > > Die Software wird flexibel in unserem Unternehmen eingesetzt und erleichtert uns im Unternehmen das mobile Arbeiten. ----- ### "Held to Ransom" — 1.0/5 > **Mohammed** | *August 7, 2024* | Law Practice | Recommendation rating: 0.0/10 > > **Pros**: My law firm has been with this phone service provider for several years. The service has rapidly deteriorated over the past couple of years. We have been left without a landmine for 2 months. The calls required to be diverted to a mobile phone. The company lacked the ability to provide any professional help. A complaint resulted in the company proposing the sale of a new system. Trying to change to a new provider and now being held to ransom. They prematurely terminated our contract and left our firm without a phone service for over 6 hours. I will be losing s complaint with Ofcom. I have never come across such a dishonest and incompetent company. Will not recommend NFON to anyone. I will update after my complaint to Ofcom. ----- ### "Cloudya weil es die Arbeit erleichtert" — 5.0/5 > **Matthias** | *December 11, 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: felxibler Einsatz ohne Ortsgebundener Telefonanlage, jederzeit von überall mit meiner Büronummer kommunizieren, bessere Erreichbarkeit dank Handyapp. > > **Cons**: Bei der Programmierung allen sich Tasten nicht auf andere User kopieren, man muss jede Taste bei jedem User einzeln programmieren, auch kann mein keinen Taste einschieben, man muss jede Taste verrücken. > > Sehr gut, seit der Einführung hat sich unser Ablauf um haus verbessert und keiner muss mehr an Rufumleitungen oder sontiges denken. ----- ### "Nfon als fester Unternehmensbestandteil" — 4.0/5 > **Kenny** | *December 4, 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Einfache Einrichtung. Einfache Bedienung. Vor allem auch einfache Administration und damit unabhängig von Hersteller und Dienstleister. Variables reagieren auf Personalveränderungen durch monatliches down/upgrading. > > **Cons**: Die Pauschalisierung der Flatrates ausschließlich auf alle Seats ist der einzige bekannte Vorschlag zur konkreten Verbesserung. > > Einführung nfon vor drei Jahren, nach Umstellung von Unify. Dadurch flexibel neue Standorte eingebunden. MA durch einfache Bedienung schnell ongeboardet und keine hohen Anschaffungskosten für zusätzliche HW. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/108449/nfon?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/108449/nfon) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data