--- description: Detailed reviews on ChurnZero based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare ChurnZero with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ChurnZero Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/959/customer-success/software) > [ChurnZero](/software/108329/churnzero) # ChurnZero Canonical: https://www.getapp.ca/software/108329/churnzero Page: 1 / 6\ Next: [Next page](https://www.getapp.ca/software/108329/churnzero?page=2) > ChurnZero is a customer engagement \& retention platform for customer success teams of subscription-based businesses to reduce churn \& increase renewals > > Verdict: Rated **4.7/5** by 129 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ChurnZero Full-featured customer success platform Deep integration into the digital application/service Best-in-class segmentation and automation On-the-go alerts Designed specifically for both high-velocity and high-touch businesses ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 129 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ChurnZero - **Location**: Arlington, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$12,000.00 - **Pricing Details**: Contact ChurnZero directly for accurate pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Ireland, Israel, Netherlands, New Zealand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Account Alerts - Account Management Software - Activity Dashboard - Activity Tracking - Ad hoc Analysis - Alerts/Notifications - Audit Trail - Behavior Tracking - CRM Software - Calendar Management - Calendar Sync - Calendar/Reminder System - Call Logging - Checklists - Churn Management - Client Database - Client Management - Client Tracking ## Integrations (33 total) - AskNicely - Chargebee - ChartMogul - Copper - Freshdesk - Freshsales - Gmail - Google Calendar - Google Workspace - Help Scout - HubSpot CRM - Intercom - Jira - Maxio - Microsoft Teams ... and 18 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Customer Success Software](https://www.getapp.ca/directory/959/customer-success/software) ## Related Categories - [Customer Engagement Software](https://www.getapp.ca/directory/650/customer-engagement/software) - [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software) - [Customer Success Software](https://www.getapp.ca/directory/959/customer-success/software) - [CRM Software](https://www.getapp.ca/directory/230/crm/software) - [Sales Tracking Software](https://www.getapp.ca/directory/3059/sales-tracking/software) ## Alternatives 1. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [monday CRM](https://www.getapp.ca/software/2056613/monday-crm) — 4.7/5 (453 reviews) 3. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews) 4. [Customerscore.io](https://www.getapp.ca/software/2079342/customerscore-io) — 4.8/5 (17 reviews) 5. [HubSpot Service Hub](https://www.getapp.ca/software/119575/hubspot-service-hub) — 4.4/5 (187 reviews) ## Reviews ### "Sophisticated machine" — 5.0/5 > **Ana** | *March 11, 2022* | Logistics & Supply Chain | Recommendation rating: 9.0/10 > > **Pros**: The integration and CS support we have gotten > > **Cons**: The fact that you cannot @ mention colleagues and interact real time > > Usage insights, NPS launch, Support ticket view ----- ### "Almost one year in, and zero regrets" — 5.0/5 > **Verified Reviewer** | *July 12, 2021* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: ChurnZero has an extreme emphasis on the user experience of the Customer Success Manager. This is absolutely vital. Every second one of our team spends wasting thought on "Why isn't the system working" or frustratedly struggling with some unintuitive menu is one not spent tending their book of customers. ChurnZero comes at customer success from the right angle - when customer success managers are happy and equipped, they succeed. > > **Cons**: The software isn't great at handling a multi-tenant or multi-product subscription-based SaaS product like ours. We're going to have to do some major restructuring to our account structure for the ChurnZero event tracking to actually get usable data. This is because at the time of writing journeys and events are tied to accounts rather than subscriptions or sites, which is a level of abstraction the system is not set up for. This structure is fine for single-site customers, but when a customer can have multiple products and subscriptions on their account, it gets clunky and mixed up fast. > > ChurnZero is slowly but surely making us better at Customer Success as a team. Every journey we implement, every play we create, every report we run, makes us more process-driven and less reactionary. Our ChurnZero CSM has been amazingly helpful, our onboarding specialist helped us navigate the hellscape that was our system previously, and the support team have been quick and excellent. While the software itself is great, the experience of working with the team over at ChurnZero, especially our CSM Bree, is what tips them over the bar into excellence. ChurnZero are our partners in customer success, not just our vendor. ----- ### "I have a lot more to learn" — 4.0/5 > **Virginia** | *March 11, 2022* | Insurance Software | Recommendation rating: 6.0/10 > > **Pros**: We are able to review and interact with data we didn't previously have in a digestible format. We are more easily able to codify and standardize department practices. > > **Cons**: There are limitations to segmentation that make using other features difficult. Also, setting up some of the segments is cumbersome and confusing and there are no features to help with clean up. > > I have a lot more to learn, and I have run into some roadblocks, but we have a great support team working with us that has guided me through my frustrations. ----- ### "Visibility Is Power" — 5.0/5 > **Sam** | *November 19, 2018* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: There are so many benefits in utilizing ChurnZero. However what I like most is that you're able to see the big picture. From churn scores to net promoter scores, you're able to see client health. When you have dozens and dozens of clients, it's easy to lose track of what's going on. It's easy to have client's slip through the cracks. Using ChurnZero significantly reduces that risk. > > **Cons**: Learning how to use a lot of the features does take some time before you're comfortable with it. > > It's all about protecting the MRR, my experience has been great. ----- ### "Great software to manage your customers and reduce churn" — 5.0/5 > **Sharon** | *June 8, 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Very simple to to use when we compared it with competitors, integration to other software like SalesForce and Zendesk was smooth. ChurnZero is the 'working platform' in which our CSMs manage their daily operations, good dashboards exists to provide 360 view of your customers overall health. > > **Cons**: I'm hoping that in the soon future they'll develop some AI capabilities that will be able to predict churn according to data analysis. > > Excellent. ChurnZero assisted us to keep our churn under control and reduce it. Their support team is super efficient and fast and our queries quickly addressed. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.ca/software/108329/churnzero?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/108329/churnzero) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data