About Re:Desk
Re:Desk is an online web based customer support software & ticketing system for small and medium business companies and eCommerce or multi-vendor stores.
Customers can log in to the Re:Desk support portal and track the status of their ticket using the same login credentials that they use for the eCommerce store.
Re:Desk tracks all customer email, contact form, Facebook and Twitter requests, and converts them into help desk tickets. These are then automatically routed to the correct customer service department or agent for resolution. Where applicable, customer service agents are shown customers' full order details alongside their query, complaint, or request.
Pricing starting from:
US$29.99/month
- Free Trial
- Free Version
- Subscription
Key benefits of Re:Desk
- Multi-site (multi-store) connection
- eCommerce ready
- Multivendor ready help desk
- Email, Facebook or Twitter support channels
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$29.99/month
- Free Trial
- Free Version
- Subscription
Images
Features
Total features of Re:Desk: 26
- API
- Alerts / Escalation
- Alerts/Notifications
- Anti Spam
- Automated Routing
- Call Center Management
- Contact Management Software
- Email Management Software
- Email Templates
- IT Asset Management Software
- Inbox Management
- Interaction Tracking
- Interaction Tracking
- Multi-Channel Communication
- Network Monitoring Software
- Queue Management
- Remote Access/Control
- Role-Based Permissions
- SSL Security
- Search/Filter
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Ticket Management
- Workflow Configuration
- eCommerce Management
Alternatives
LiveAgent
DeskPRO
Helprace
LiveHelpNow
Reviews
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Write a Review!- Industry: Oil & Energy
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Highly Functional for the Customer Service Department
Reviewed on 2018-08-27
Pros
Provides necessary communication pathway between our team and clients. The setup was easy. Tech support was great. Availability to major operating systems is a great plus. Re:Desk allowed our team to communicate with our clients as well. The alerts allowed us to be responsive with our clients. The multiple features of Re:Desk allowed our team to document customer feedback, to manage feedbacks and other features.
Cons
There are moments where the system is a bit laggy or slow, but this might be an internet A connection problem. So far, no other problems were faced by our team.
Response from Re:Desk
Glad to hear your response! You are welcome!
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great help desk service
Reviewed on 2017-05-23
Pros
Easiest to use and simple for understanding. All is clear for administrators. No a lot of loaded unnecessary features, just what is needed only for customer supporting for small business. Support is fast and always reply with fixes and helpful information. Thank you guys and good luck to you!
Response from Re:Desk
Thanks a lot! You are welcome and great to hear you like the software!
- Company size: 51-200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Using for my side project, easy to setup and easy to use, nice UI.
Reviewed on 2018-03-29
Pros
Lack of some features we need, and I was surprised how it's easy to extend. The price is very competitive and no recurring fees.
Cons
Support is a little bit laggy (but they will help you anyway). Also it would be great to have more frequent product updates.
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Product Director, E-commerce & Analytics
Reviewed on 2018-03-16
Pros
Really helpful, easy to setup. We are using this software for about two years and can recommend it for all small teams.
Cons
We are need more reports, analytics. We would like to control our managers, response time, customer satisfaction.
Response from Re:Desk
Glad to hear new review. Thank you a lot!
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Using for communication between our clients and our support team.
Reviewed on 2018-04-26
Pros
This platform has useful integrations with social services like Facebook and Twitter. The UI is very easy and helpful.
Cons
We don't use all functionality of the product and we didn't find any cons properties. Everything seems good for us.
Re:Desk FAQs
Below are some frequently asked questions for Re:Desk.Q. What type of pricing plans does Re:Desk offer?
Re:Desk offers the following pricing plans:
- Starting from: US$29.99/month
- Pricing model: Free, Subscription
- Free Trial: Available
A 30-day free trial is available, after which Re:Desk costs a flat fee of $29.99/agent/month.
Q. What are the main features of Re:Desk?
We do not have any information about Re:Desk features
Q. Who are the typical users of Re:Desk?
Re:Desk has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500
Q. What languages does Re:Desk support?
Re:Desk supports the following languages:
English, Russian
Q. Does Re:Desk support mobile devices?
Re:Desk supports the following devices:
Q. What other apps does Re:Desk integrate with?
Re:Desk integrates with the following applications:
CS-Cart
Q. What level of support does Re:Desk offer?
Re:Desk offers the following support options:
Email/Help Desk, 24/7 (Live rep), Chat
Related categories
See all software categories found for Re:Desk.
