Brilliant Directories

We are a large institute with 1000s of private tutors. We wanted to showcase our member teachers and also encourage our students to review and rate them or hire them from our website after evaluating the profile of these teachers. For this purpose, brilliant directory comes extremely handy.

It has been my favorite SaaS purchase all year. Worth every single penny, and I feel confident that this company is going places!

I rated overall low because after a year and a half we still don't have full functionality. Our issue is with the built in Payment gateway. Though my present state of our directory I should have realized would be an issue because when I bought the directory Dennis had to invoice me through "PayPal" as the payment gateway would not process any of my cards, not once but twice. When we first bought it was monthly, then I bought the life time and each time my payment would not process through the directory payment gateway. Only though PayPal was I able to make payment. I had a number of potential members complain about the same. We had to stop taking membership.

I brought this issue up to BD and they said they were looking into it. Then in December 2014 they announced integration of WHMCS into the directory. Here it is June 25th, 2015 still no WHMCS integration. I joined or bought BD in December 2013. I have thousands of dollars invested and cannot count the number of man hours invested. Only to be held up by the inability to take PayPal payments for membership. Customer service keeps telling me they are working on it and will notify me when implemented.

In all fairness I believe BD has great potential but functionally can be lacking because, I believe, they have made it to good, if there is such a thing. Given we cannot get into the back end it is hard to evaluate, my IT person said WHMCS integration shouldn't be that complicated given all the other functions within the directory itself. He said setting up a PayPal gateway shouldn't be that complicated but because we are limited to access to the back end of the directory our hands are tied.

I have said this before. Looking good and being good is two different things! This customer has had about enough of being told it's coming. Six months now!

The number one choice for directory software.

I've been looking for a suitable directory software for some time.
The only viable alternatives to Brilliant directories are either way too expensive or WordPress based.

For me, WordPress is simply too risky to use for a business making money unless you are a WordPress ace or employ someone else to manage it.
I've had numerous bad experiences with WordPress and would rather spend my time making money than messing around with tricky software. Also my last WordPress site got hacked badly.

So, Brilliant directories is a no Brainer due to the security of Saas and ease of use.
I bought a comprehensive package, because if your serious about using the product, it has all the features you need with a generous member limit and the necessary bandwidth.

Navigating the software is very simple and the options for set up are comprehensive.

I like the payment gateway features included and the way that I can set up the membership plans for my website.
I'll be interested to see what future features will be added, but make no mistake, this is not a new solopreneur startup as many thousands of businesses are already running on BD. Therefore the risk is negligible

It's 5 stars from me! Recommended.

This particular review is focused on the support from the people at Brilliant Directories versus the product itself (which is excellent!!). All of my interactions have been positive and I have received the help I've needed at the time. From my initial contact with the company via [SENSITIVE CONTENT] initially as well as his help in the last few days, the assistance has been excellent. The support team has been very responsive in my experiences with them, when I have had questions about how to do something, or when I have wanted to know "if" I could do something. Their willingness to go beyond has been over the top for me. That doesn't often occur these days and I am thankful.