About TapMango

TapMango is a customer loyalty and marketing platform that allows any retail store or restaurant to create and manage their own customer loyalty program, all branded to their business. The solution works with small and large businesses, from allowing business to run flash sales that help drive traffic, to managing mobile ordering for multi-location restaurants. The platform integrates with any existing Point of Sale (POS) system to help convert sales transactions into loyal customers.

TapMango enables retailers to present offers on the interactive TapMango tablet in-store, rewarding customers with points every time they check in. Customers can purchase services, products, and gift cards through integration with existing POS systems such as Square, Shopify, Clover, Lightspeed, and Vend, making for a fully automated system. Customers can also earn points through social marketing by sharing pictures of purchases on Facebook, as well as for referring friends.

Merchants can connect with customers via email, SMS, and mobile push marketing (notifications) through an unlimited number of campaigns and customer groups. Organizations are able to setup customized reward levels and tiers, as well as add gamification features to loyalty programs. Businesses also receive their own branded mobile app for both Android and Apple platforms that allows customers to track their points, refer friends and place mobile orders.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to TapMango

Key benefits of TapMango

TapMango is a fully branded solution offering retailers the ability to provide custom loyalty tags and cards to customers.

TapMango's customer-facing interactive tablet allows customers to view current offers in-store, and accumulate points for checking in or making purchases.

Merchants can grow their customer base and connect with groups via email, SMS and mobile push marketing and in-app notifications.

TapMango provides merchants with innovative ways to sell to existing customers and attract customers via several referral mechanisms.

The platform integrates with existing point of sale (POS) systems to help converts sales transactions into loyal customers.

Mobile ordering allowing your customers to place and track orders on your mobile app. In addition, they can earn and redeem rewards with each order AND best of all, we take 0% of your revenue

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Canada, United Kingdom, United States

Supported Languages

English, French, Spanish

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to TapMango

Images

TapMango Software - TapMango dashboard
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TapMango Software - TapMango dashboard

Features

Total features of TapMango: 115

  • 2-Way Messaging
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automated Responses
  • Automated Scheduling
  • CRM Software
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Chat/Messaging
  • Client Portal
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Data Visualization Software
  • Discount Management
  • Dispatch Management
  • Drag & Drop
  • Drip Campaigns
  • Electronic Payments
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Feedback Management
  • Food Delivery Dispatching
  • For Customer Referrals
  • For Restaurants
  • Gamification Software
  • Geographic Maps
  • Gift Card Management
  • Incentive Management
  • Kitchen/Menu Management
  • Knowledge Management Software
  • Live Chat Software
  • Live Tracking
  • Location Tracking
  • Loyalty Cards
  • Loyalty Program
  • Mass Texting
  • Member Portal
  • Membership Management Software
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Keywords
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • No-Card Loyalty System
  • Online Ordering
  • Order Entry Software
  • Order Management Software
  • Order Processing
  • Order Tracking
  • Performance Metrics
  • Point of Sale (POS)
  • Polls/Voting
  • Predictive Analytics Software
  • Promotions Management
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Referral Templates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Routing
  • SMS Marketing
  • SMS Messaging
  • Scheduled Messaging
  • Segmentation
  • Shortcodes
  • Social Media Integration
  • Social Promotion
  • Status Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis Software
  • Text-to-Win
  • Third Party Integrations
  • Transaction History
  • Visual Analytics
  • eCommerce Management

Alternatives

Mindbody

4.0
#0 Alternative to TapMango
Mindbody offers business management software for spas, salons, gyms, wellness practitioners and other class and...

Kangaroo

4.6
#1 Alternative to TapMango
Kangaroo is a digital loyalty platform with automated marketing technology to engage customers, increase sales, drive...

Clover

3.9
#2 Alternative to TapMango
Clover is an all-in-one platform designed to help on and offline retailers, quick service restaurants, and other...

Preferred Patron Loyalty

4.9
#3 Alternative to TapMango
Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many...

Reviews

Overall rating

4.8 /5
(162)
Value for Money
4.6/5
Features
4.7/5
Ease of Use
4.6/5
Customer Support Software
4.8/5

Already have TapMango?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 162
Imran M.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Tapmango is a bang for your buck

Reviewed on 4/1/2019

Overall experience is good but need more continuous support to achieve bigger goals. They need to...

Overall experience is good but need more continuous support to achieve bigger goals. They need to reach to their existing customer/businesses not the businesses reach to them for enhanced services.

Pros

Analytics, engagement and convenience.
Analytics answer all my questions who, what, when etc.
Engagement we can communicate with customer effectively and efficiently
Convenient and easy to use, obviously there is a learning curve but does not require rocket science.

Cons

Integration with ecommerce platforms.
Volunteer support or continuous education, once you buy the program they support you very well as long as you ask them, does not educate or suggest how to improve our interaction with the great tool, or to increase our reach to the next levels.

Monica
Overall rating
  • Industry: Food & Beverages
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

My Most Important Marketing Tool

Reviewed on 7/16/2020

Tap Mango is the most important tool that I use to run my business. Before Covid, it was essential...

Tap Mango is the most important tool that I use to run my business. Before Covid, it was essential to keep customers engaged and to keep them continuously coming into the store. Post Covid, it has been essential in communicating with customers about the changes that have been occurring at the store as we continue to be open. Additionally, the APP has allowed us to serve our customers with Pickup and Curbside options.

The support that I receive from my account manager is superb!. [SENSITIVE CONTENT HIDDEN] is always there with an answers to any questions and he always has suggestions for ways that I can enhance my business with the Tap Mango tools. The chat support is outstanding as well; quick and responsive. I have to admit that [SENSITIVE CONTENT HIDDEN] is my favorite.

Thank you Tap Mango for continuing to update your software. I look forward to seeing what the future enhancements that you release.

Pros

The most impactful features of Tap Mango are the ability to collect customer's contact information and the ability to communicate with them in a variety of manners. Additionally, the ability to run a professionally branded rewards program that is linked to a customized app that allows for mobile ordering. One of my favorite features is the Dashboard Customer Traffic Graph. I love seeing the effectiveness of my different campaigns.

Cons

The mobile ordering has made many positive improvements since I began using the app. However, there is room for improvement on marking an item "Unavailable" and on increasing the depth of discounts/specials being offered.

The area that I find most difficult to work with is the creation of Email Templates and Email Campaigns. As a small business owner, I am the person who has to create the email templates/campaigns. I consider myself software savvy, but I lack the HTML knowledge that is required to get the most out of email templates/campaigns (and I don't have the time to learn HTML). Therefore, I don't use this feature which I regret.

Another challenging area is the lack of integration with my point of sale software, EposNow. The lack of intergration requires the person at the register to manually reward/retrieve points on the Tap Mango tablet which makes the checkout process take longer and can lead to errors. Additionally, I'm not able to capture my customers taste preferences; which would be extremely beneficial to market based on taste.

The majority of my monthly marketing budget is spent on Tap Mango and it is more than I think a small business should be paying for the service. Perhaps a payment scale based on employees?

Debbie
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Worst Business Decision in 18 years

Reviewed on 3/16/2020

Pros

none, nada nothing-and now you want a pro review

Cons

I saw a presentation presented by PetsPlus Mag. The system looked great and had lots of benefits. The problem began when our account started to do the onboarding process. First, the process of communication was horrible. When someone puts on their em they respond in 48-72 hours that's not good. Next, the set-up was sloppy and not done correctly. This created a huge problem as half of our clients were not in the system. Then the tablet malfunctioned and 2 training sessions were wasted when things did not work. In the meantime, the company is paying for employees to learn a system which is not functional and certainly not user friendly. The rep that was to help us bring the system on seemed always in a hurry, and not communicating the uses easily. We were always sent back to a video. Even contacting the support line via chat was often frustrating. They would send back replies like glad you figured it out yourself. WTH? Frustrating is beyond belief here. In fact, several emails were sent prior to me hitting the "do not return to this program ever" button signed frustrated. Obviously, on deaf ears. We have gone back to our old loyalty rewards system-after it took me 3 days to fix the rewards as we had been a 1-1 point system then went with 15 -1 (after I suggested 1-1) I belong to several retail groups and I will not recommend this system. I hope you get the flaws fixed as this was the worst decision I have made in 18 years in business. Signed: No saving this account!

Sandra
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Not designed for clothing Boutiques

Reviewed on 8/1/2019

All in all this platform has GREAT potential. But the flow and ease of use REALLY needs work. I...

All in all this platform has GREAT potential. But the flow and ease of use REALLY needs work. I honestly dont think this is a platform for clothing Boutiques. Unfortunately we signed a year agreement with them because i felt I did enough research on it and it seemed amazing. But the execution of the platform in a whole is just not great.

Pros

* Customer service is top notch!
* All the possibilities for the software has great potential.
* There is no other customer rewards program like this out there.

Cons

It is NOT easy to use. We have an online store as well as a physical location.
*Customers are confused as where to go to complete their profiles as no matter if they sign up using text, we only get their phone number. If they sign up using their email from our website, we dont get their phone number. No matter what, their profile is NEVER complete. Unless they sign up in store. If they are online shoppers, they do not know that they HAVE to go somewhere to complete their profile.
*Customers are having a hard time connecting to our store on the tapmango app to view their rewards.
*The Facebook sharing option is a total joke. A customer shares a pic of themselves wearing an item from our store and the link that is shared goes to tapmango instead of our store! Then the potential customer has absolutely NO idea what to do from there. How is that beneficial??
* Tapmango implemented an online ordering process for the app. BUT it's useless to us as we sell womens clothing and you can not provide pictures to your customers.

Response from TapMango

Hi Sandra,

Thanks for your feedback. We're always striving to improve and take feedback very seriously.

We're glad we were able to come to a resolution over the phone. For reference, the generic mobile app is meant to be used within a business first before it can be used remotely. Given your customers shop online a lot, we can set you up with a branded app to resolve this issue. The purpose of the Facebook post is for customers to be able to sign up to your rewards program directly from the post, which is why it is hosted by TapMango. Lastly, the online ordering was developed for our quick serve restaurant clients and we apologize for any confusion.

Our support team is always available to help and we regret that this feedback was not addressed sooner through our frequent follow ups. We are confident that our conversation following your review provided adequate solutions. Should you have any further questions or concerns please don't hesitate to contact us!

Glen
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Fantastic Product

Reviewed on 2/12/2019

This system is completely changing how we do business. It gives you so many options and features...

This system is completely changing how we do business. It gives you so many options and features that we have had a huge uplift in monthly returns so far, and the system pays for itself

Pros

I have been a marketing manager for over 20 years now and have my own marketing consulting business. I have used more marketing tools than I can remember and have had much success with many of them. We have just started with TapMango and I can't express, how impressed with this company and product. Starting with their sales team was a complete pro. I get sales pitches all the time to start new software and services. the team approached the process as I would have wanted it. They did call me and try to sell me randomly, but spent time before our call and learned about my business, and directly showed me the benefits of how TapMango can solve my current concerns and even did research on other similar business and how they use the System. I didn't feel like it was a hard sell, but rather a consultant who wanted to help our business. The onboarding process was extremely smooth. support team has been a fantastic support in understanding my business and helping strategize how we can best use the service, set up systems that will solve my current challenges and team even did the leg work on setting it up for us, provided me full education on the system, and even continues to follow up and make comments as they can see what I am doing with it. This company has been fantastic for us! In a short time, we have used it, it has instantly changed our business, in that we are completely changing our 2019 projections and goals.

Cons

Nothing at all. It is so easy to use, and the support we get is wonderful.

Showing 5 reviews of 162 Read all reviews

TapMango FAQs

Below are some frequently asked questions for TapMango.

TapMango offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

https://www.tapmango.com/pricing/

TapMango has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

TapMango supports the following languages:

English, French, Spanish

TapMango supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

TapMango integrates with the following applications:

BigCommerce, Checkfront, Clover, DoorDash, Lightspeed Retail, Mindbody, Shopify, Shopify POS, Square Point of Sale, Stripe, Toast POS, Vend

TapMango offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for TapMango.