TapMango
About TapMango
TapMango is a customer loyalty and marketing platform that allows any retail store or restaurant to create and manage their own customer loyalty program, all branded to their business. The solution works with small and large businesses, from allowing business to run flash sales that help drive traffic, to managing mobile ordering for multi-location restaurants. The platform integrates with any existing Point of Sale (POS) system to help convert sales transactions into loyal customers.
TapMango enables retailers to present offers on the interactive TapMango tablet in-store, rewarding customers with points every time they check in. Customers can purchase services, products, and gift cards through integration with existing POS systems such as Square, Shopify, Clover, Lightspeed, and Vend, making for a fully automated system. Customers can also earn points through social marketing by sharing pictures of purchases on Facebook, as well as for referring friends.
Merchants can connect with customers via email, SMS, and mobile push marketing (notifications) through an unlimited number of campaigns and customer groups. Organizations are able to setup customized reward levels and tiers, as well as add gamification features to loyalty programs. Businesses also receive their own branded mobile app for both Android and Apple platforms that allows customers to track their points, refer friends and place mobile orders.
Pricing starting from:
US$189.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of TapMango
TapMango is a fully branded solution offering retailers the ability to provide custom loyalty tags and cards to customers.
TapMango's customer-facing interactive tablet allows customers to view current offers in-store, and accumulate points for checking in or making purchases.
Merchants can grow their customer base and connect with groups via email, SMS and mobile push marketing and in-app notifications.
TapMango provides merchants with innovative ways to sell to existing customers and attract customers via several referral mechanisms.
The platform integrates with existing point of sale (POS) systems to help converts sales transactions into loyal customers.
Mobile ordering allowing your customers to place and track orders on your mobile app. In addition, they can earn and redeem rewards with each order AND best of all, we take 0% of your revenue
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Canada, United Kingdom, United States
Supported Languages
English, French, Spanish
Pricing starting from:
US$189.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of TapMango: 124
Alternatives
Aloha EPOS
Square Point of Sale
Spendgo
Mindbody
Reviews
Already have TapMango?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Lots of Capabilities, but not entirely user friendly and a definite learning curve
Reviewed on 2018-01-10
Pros
Reports are pretty comprehensive, and the support team is willing to do all kinds of things to help you out, creating and copying templates when needed, and the online chat is very responsive most of the time
Cons
Not intuitive at all, very difficult to create email templates, no drag-and-drop functionality. Very robust system but has many features that a small business may never use or know how to use appropriately.
Response from TapMango
HI there. First of all, we'd like to thank you for your feedback. We are constantly improving our platform, releasing improvements every 2 weeks. With that said, we'd like to address a few points you made:
* Email Designer - our next release will have a state of the art email designer, with drag and drop functionality and templating (Feb 2017)
* Features - we pride ourselves in being the most versatile platform on the market, working with retailers in 40 different verticals. Hence the number of features. In regards not knowing how to use them appropriately, through our tutorial videos, "how to" articles, and access to our product experts, we strive very hard to empower users to take the full advantage of what we have to offer.
Please contact us if you have specific feature questions or are unclear about anything!
Thanks,
Your TapMango Team.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
My Most Important Marketing Tool
Reviewed on 2020-07-16
Tap Mango is the most important tool that I use to run my business. Before Covid, it was essential...
Tap Mango is the most important tool that I use to run my business. Before Covid, it was essential to keep customers engaged and to keep them continuously coming into the store. Post Covid, it has been essential in communicating with customers about the changes that have been occurring at the store as we continue to be open. Additionally, the APP has allowed us to serve our customers with Pickup and Curbside options.
The support that I receive from my account manager is superb!. [SENSITIVE CONTENT HIDDEN] is always there with an answers to any questions and he always has suggestions for ways that I can enhance my business with the Tap Mango tools. The chat support is outstanding as well; quick and responsive. I have to admit that [SENSITIVE CONTENT HIDDEN] is my favorite.
Thank you Tap Mango for continuing to update your software. I look forward to seeing what the future enhancements that you release.
Pros
The most impactful features of Tap Mango are the ability to collect customer's contact information and the ability to communicate with them in a variety of manners. Additionally, the ability to run a professionally branded rewards program that is linked to a customized app that allows for mobile ordering. One of my favorite features is the Dashboard Customer Traffic Graph. I love seeing the effectiveness of my different campaigns.
Cons
The mobile ordering has made many positive improvements since I began using the app. However, there is room for improvement on marking an item "Unavailable" and on increasing the depth of discounts/specials being offered.
The area that I find most difficult to work with is the creation of Email Templates and Email Campaigns. As a small business owner, I am the person who has to create the email templates/campaigns. I consider myself software savvy, but I lack the HTML knowledge that is required to get the most out of email templates/campaigns (and I don't have the time to learn HTML). Therefore, I don't use this feature which I regret.
Another challenging area is the lack of integration with my point of sale software, EposNow. The lack of intergration requires the person at the register to manually reward/retrieve points on the Tap Mango tablet which makes the checkout process take longer and can lead to errors. Additionally, I'm not able to capture my customers taste preferences; which would be extremely beneficial to market based on taste.
The majority of my monthly marketing budget is spent on Tap Mango and it is more than I think a small business should be paying for the service. Perhaps a payment scale based on employees?
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Worst Business Decision in 18 years
Reviewed on 2020-03-16
Pros
none, nada nothing-and now you want a pro review
Cons
I saw a presentation presented by PetsPlus Mag. The system looked great and had lots of benefits. The problem began when our account started to do the onboarding process. First, the process of communication was horrible. When someone puts on their em they respond in 48-72 hours that's not good. Next, the set-up was sloppy and not done correctly. This created a huge problem as half of our clients were not in the system. Then the tablet malfunctioned and 2 training sessions were wasted when things did not work. In the meantime, the company is paying for employees to learn a system which is not functional and certainly not user friendly. The rep that was to help us bring the system on seemed always in a hurry, and not communicating the uses easily. We were always sent back to a video. Even contacting the support line via chat was often frustrating. They would send back replies like glad you figured it out yourself. WTH? Frustrating is beyond belief here. In fact, several emails were sent prior to me hitting the "do not return to this program ever" button signed frustrated. Obviously, on deaf ears. We have gone back to our old loyalty rewards system-after it took me 3 days to fix the rewards as we had been a 1-1 point system then went with 15 -1 (after I suggested 1-1) I belong to several retail groups and I will not recommend this system. I hope you get the flaws fixed as this was the worst decision I have made in 18 years in business. Signed: No saving this account!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Not designed for clothing Boutiques
Reviewed on 2019-08-01
All in all this platform has GREAT potential. But the flow and ease of use REALLY needs work. I...
All in all this platform has GREAT potential. But the flow and ease of use REALLY needs work. I honestly dont think this is a platform for clothing Boutiques. Unfortunately we signed a year agreement with them because i felt I did enough research on it and it seemed amazing. But the execution of the platform in a whole is just not great.
Pros
* Customer service is top notch!
* All the possibilities for the software has great potential.
* There is no other customer rewards program like this out there.
Cons
It is NOT easy to use. We have an online store as well as a physical location.
*Customers are confused as where to go to complete their profiles as no matter if they sign up using text, we only get their phone number. If they sign up using their email from our website, we dont get their phone number. No matter what, their profile is NEVER complete. Unless they sign up in store. If they are online shoppers, they do not know that they HAVE to go somewhere to complete their profile.
*Customers are having a hard time connecting to our store on the tapmango app to view their rewards.
*The Facebook sharing option is a total joke. A customer shares a pic of themselves wearing an item from our store and the link that is shared goes to tapmango instead of our store! Then the potential customer has absolutely NO idea what to do from there. How is that beneficial??
* Tapmango implemented an online ordering process for the app. BUT it's useless to us as we sell womens clothing and you can not provide pictures to your customers.
Response from TapMango
Hi Sandra,
Thanks for your feedback. We're always striving to improve and take feedback very seriously.
We're glad we were able to come to a resolution over the phone. For reference, the generic mobile app is meant to be used within a business first before it can be used remotely. Given your customers shop online a lot, we can set you up with a branded app to resolve this issue. The purpose of the Facebook post is for customers to be able to sign up to your rewards program directly from the post, which is why it is hosted by TapMango. Lastly, the online ordering was developed for our quick serve restaurant clients and we apologize for any confusion.
Our support team is always available to help and we regret that this feedback was not addressed sooner through our frequent follow ups. We are confident that our conversation following your review provided adequate solutions. Should you have any further questions or concerns please don't hesitate to contact us!
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
With TapMango, boost sales and advance your business
Reviewed on 2022-09-17
TapMango gives us the confidence to the market and sell products and lets customers pick, order,...
TapMango gives us the confidence to the market and sell products and lets customers pick, order, and contribute to improving their experience by leaving evaluations. In addition to the many advantages this platform has offered, it provides exceptional customer service. We have boosted sales and supported the company's steady and profitable growth due to TapMango. It is a platform that powers large-scale e-commerce, and its user-friendly design makes navigating easy and pleasurable for users.
Pros
We are given all the resources TapMango has to manage a loyalty program that works hand in hand with the significant shops. It is a simple and user-friendly platform that makes it simpler for us as a company to run promotions and increase sales and for our customers to buy our items and discuss their experiences. Through its easy interface, it is an excellent software for providing services and goods an instantaneous quality.
Cons
Its performance has been outstanding, and none of its features have caused me any issues.
TapMango FAQs
Below are some frequently asked questions for TapMango.Q. What type of pricing plans does TapMango offer?
TapMango offers the following pricing plans:
- Starting from: US$189.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Not Available
https://www.tapmango.com/pricing/
Q. Who are the typical users of TapMango?
TapMango has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does TapMango support?
TapMango supports the following languages:
English, French, Spanish
Q. Does TapMango support mobile devices?
TapMango supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does TapMango integrate with?
TapMango integrates with the following applications:
BigCommerce, Checkfront, Clover, DoorDash, Lightspeed Retail, Mindbody, Shopify, Shopify POS, Square Point of Sale, Stripe, Toast POS
Q. What level of support does TapMango offer?
TapMango offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for TapMango.
