About TeamHeadquarters

TeamHeadquarters is a unified service desk and project management solution which can be deployed in the cloud or on-premise. The software is designed for use in IT departments with between 10 and 500 members, across a range of industries including manufacturing, healthcare, education, transportation, municipal government, service organizations, and more.

TeamHeadquarters service desk and ticketing system allows users to manage multiple team help desks, with queue monitoring, resource management, email notifications, and a self-service request portal. The queue dashboards give real-time insight into all queues a user is managing, with details of tickets, issues, recent activity, and ticket volume broken down by product and location. Unlimited ticket queues can be created, and each queue can be assigned a custom email address. The self-service portal allows customers to create tickets, submit documents, and track updates, and facilitates communication between customers and service staff.

The project management tools in TeamHeadquarters allow users to import plans from Microsoft Project, or create projects from scratch, and generate project updates and status reports. Real-time data can be viewed through the project dashboards, including milestones, tasks, comments, time entries, files, and tickets, giving users insight into their project portfolio. The integrated Gantt chart enables users to create unlimited project tasks and sub-tasks with defined start and end dates, durations, predecessors, priorities, constraints, risks, and assignments, and tasks can be scheduled on the built-in calendar. Critical data, including project hours, completed tasks, issues, risks, tickets, and tasks on the critical path are captured by TeamHeadquarters, and project managers can add accomplishments, comments, upcoming tasks, issues, and risks to generate project status reports.

Pricing starting from:

US$28.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of TeamHeadquarters

  • The queues dashboard gives users instant feedback on the status of all queues, with data on tickets, problems, ticket volume by location or product, and time entries, with the ability to access items or lists by clicking on individual data elements.

  • Project managers can view all resource availability and trends before assigning resources to tasks, and use the built-in Gantt chart to schedule, set constraints for, and update tasks.

  • The customer self-service portal allows customers to submit service requests and track the progress of projects they are sponsoring from a single location, with status updates outlining accomplishments, issues, risks, and comments.

  • Tasks and tickets can be scheduled with the built-in calendar, and users can capture their hours worked for their timesheets.

  • New teams are automatically created for each project or queue added to TeamHeadquarters, and users can review predicted team availability across an 8-week window, based on total available hours minus assigned tasks.

  • Devices

    Business size

    S M L

    Markets

    Canada, United Kingdom, United States

    Supported Languages

    English

    Pricing starting from:

    US$28.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    TeamHeadquarters Software - Teams are automatically created for new queues and projects
    TeamHeadquarters Software - Timesheet reports can be generated for each team member and downloaded in multiple formats
    TeamHeadquarters Software - Users can view all tickets assigned to individual team members
    TeamHeadquarters Software - TeamHeadquarters includes a Gantt chart for project planning
    TeamHeadquarters Software - Project status reports can be generated, listing accomplishments, upcoming tasks, issues, and risks
    TeamHeadquarters Software - The queues dashboard gives users an overview of the status of all queues
    TeamHeadquarters Software - The projects dashboard gives users an overview of all current projects
    TeamHeadquarters Software - Tickets can be scheduled in TeamHeadquarters
    TeamHeadquarters Software - Users can also schedule project tasks on the calendar
    TeamHeadquarters Software - Ticket statistics include the ticket volume by product and by location
    View 11 more
    TeamHeadquarters video
    TeamHeadquarters video
    TeamHeadquarters Software - Teams are automatically created for new queues and projects TeamHeadquarters Software - Timesheet reports can be generated for each team member and downloaded in multiple formats TeamHeadquarters Software - Users can view all tickets assigned to individual team members TeamHeadquarters Software - TeamHeadquarters includes a Gantt chart for project planning TeamHeadquarters Software - Project status reports can be generated, listing accomplishments, upcoming tasks, issues, and risks TeamHeadquarters Software - The queues dashboard gives users an overview of the status of all queues TeamHeadquarters Software - The projects dashboard gives users an overview of all current projects TeamHeadquarters Software - Tickets can be scheduled in TeamHeadquarters TeamHeadquarters Software - Users can also schedule project tasks on the calendar TeamHeadquarters Software - Ticket statistics include the ticket volume by product and by location

    Features

    Total features of TeamHeadquarters: 61

    • Activity Dashboard
    • Alerts / Escalation
    • Alerts/Notifications
    • Asset Lifecycle Management
    • Asset Tracking Software
    • Availability Management
    • Budget Management
    • Bug Tracking Software
    • Calendar Management
    • Call Center Management
    • Capacity Management
    • Charting
    • Client Portal
    • Collaboration Tools
    • Commenting/Notes
    • Configuration Management
    • Customizable Branding
    • Data Import/Export
    • Document Storage
    • Email Management Software
    • Employee Activity Monitoring
    • File Sharing Software
    • Gantt/Timeline View
    • IT Asset Management Software
    • Idea Management Software
    • Incident Management Software
    • Interaction Tracking
    • Issue Management
    • Knowledge Management Software
    • Milestone Tracking
    • Multiple Projects
    • Network Monitoring Software
    • Percent-Complete Tracking
    • Portfolio Management
    • Prioritization
    • Problem Management
    • Project Management Software
    • Project Planning/Scheduling
    • Project Tracking Software
    • Projections
    • Release Management
    • Remote Support Software
    • Reporting & Statistics
    • Reporting/Analytics
    • Reporting/Project Tracking
    • Requirements Management Software
    • Resource Management Software
    • Risk Management Software
    • Self Service Portal
    • Service Catalog
    • Service Level Agreement (SLA) Management
    • Service Reporting
    • Status Tracking
    • Support Ticket Tracking
    • Task Management Software
    • Task Planning
    • Task Scheduling
    • Testing/QA Management
    • Ticket Management
    • Time & Expense Tracking
    • Traditional Methodologies

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    Reviews

    Overall rating

    4.2 /5
    (9)
    Value for Money
    4.5/5
    Features
    4.3/5
    Ease of Use
    4.3/5
    Customer Support Software
    4.9/5

    Already have TeamHeadquarters?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 9
    Paul M.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software

    Would highly recommend this company and their products.

    Reviewed on 2008-10-24

    Would highly recommend this company and their products.

    You will not find a better product for a...

    Would highly recommend this company and their products.

    You will not find a better product for a small/medium business for the price they are offering - we looked for a long time and are glad we found them.

    Keep up the good work!

    Pros

    Product is more than we expected for the price they are selling it at. We looked at base camp first and there is no comparison!!
    Not only does the Entry.com functionality far exceed basecamp's the support and staff anf Entry are really great to deal with.
    We took advantage of the on-line training and had no problem getting up and running in production in a couple of days.

    Cons

    So far so good - when our internal network gets clunky so does the application - nothing they can do about it but it slows down based on our environment.

    John M.
    Overall rating
    • Industry: Computer Software
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Teamheadquarters makes being a good project manager easier

    Reviewed on 2020-02-25

    Because I have many clients and do many projects I need to be able to create estimates, track work...

    Because I have many clients and do many projects I need to be able to create estimates, track work performed, provide resource reporting, and weekly status updates. The planned vs actual nature of TeamHeadquarters makes being a good project manager easier!

    Pros

    Built in best practices and the ability to create an estimate and capture work (from projects, support and operational work).

    Cons

    The Gantt chart works well but, you've got to be prepared to take it all the way - it's a con with a good ending.

    Alternatives Considered

    Jira

    Reasons for Choosing TeamHeadquarters

    No easy way to create estimates and capture actual time worked. Too many blind spots in the software.

    Switched From

    Jira

    Reasons for Switching to TeamHeadquarters

    As I mentioned above.
    John M.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    The software has been working well to support my business, my experience with it has been...

    Reviewed on 2017-06-02

    I've been able to gather all of my project into into a single application to support client and...

    I've been able to gather all of my project into into a single application to support client and internal projects.

    Pros

    I like that the projects and tickets work together and that I can take incoming email tickets and assign them to projects and then to project resources. Then, I capture the time on the tickets to create a weekly Status Report - very handy and good for consistency.

    My concept was that I could use the software to support client project work that I do in Digital Marketing -- I was correct, it works great for me.

    Cons

    I really wish there was a built in Report Designer. It would help me to tailor the reports, like the Status Report, to meet my exact requirements and branding needs.

    David J.
    Overall rating
    • Industry: Construction
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Reducing our applications helped us a bunch

    Reviewed on 2017-01-17

    Now we only use one app to track time, field support and major projects. TeamHeadquarters has meet...

    Now we only use one app to track time, field support and major projects. TeamHeadquarters has meet our needs and is simple to use which was very important to us.

    Pros

    All of our work in now in one simple to use application and we can see what everyone is doing in real time.

    Nancy S.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software

    Barry Cousins and his staff are top notch professionals.

    Reviewed on 2008-10-24

    Barry Cousins and his staff are top notch professionals. They have done a great job of listening...

    Barry Cousins and his staff are top notch professionals. They have done a great job of listening to our needs and requirements and made configuration recommendations that use the system to it's best advantage. I cannot say anything bad about this team!

    Pros

    THQ is a beautifully designed and user friendly application which enables us to track and organize help desk tickets and project requests. It allows each staff member to be accountable and responsible for their assigned work via individual work queues. Managers can view staff queues and make comments without being intrusive. This is an ideal communication tool which facilitates teamwork. Email integration saves significant time on the front end. Our users are now demanding other departments provide customer service to our standards. This tool has enabled us to set the bar high, and achieve our customers service goals.

    Cons

    Reporting could be more streamlined.

    Showing 5 reviews of 9 Read all reviews

    TeamHeadquarters FAQs

    Below are some frequently asked questions for TeamHeadquarters.

    TeamHeadquarters offers the following pricing plans:

    Small: $28 per user, per month - up to 25 users. Medium: $24 per user, per month - 25-100 users. Enterprise: $20 per user, per month - over 100 users. Discounts are available for nonprofits and education.

    TeamHeadquarters has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    TeamHeadquarters supports the following languages:

    English

    TeamHeadquarters supports the following devices:

    Android (Mobile), iPad (Mobile)

    TeamHeadquarters integrates with the following applications:

    Google Calendar, Microsoft Outlook

    TeamHeadquarters offers the following support options:

    Email/Help Desk, Knowledge Base Software, Phone Support, Chat

    Related categories

    See all software categories found for TeamHeadquarters.