About ComplianceQuest
ComplianceQuest is a real cloud AI-powered Enterprise Quality and Safety Management System (QHSE = EQMS + EHS) built on the Salesforce.com platform. ComplianceQuest’s suite of solutions streamlines quality, safety, compliance, content and collaboration management initiatives and strategies across diverse, globally-based supply chain networks.
It provides an integrated suite of EQMS Capabilities including audit management, corrective action (CAPA), change management, complaints management, document management system (EDMS), equipment management, inspection management, non-conformance, risk, supplier management, training management, management review management.
The EHS suite includes health and safety, environmental management, sustainability, contractor, permit to Work/JSA, training and risk, incident management
With configurable workflows, object design and user interface design, ComplianceQuest scales to fit the needs of 5 to 10,000+ users, from multi-national, multi-division Fortune 500 companies, to single site organizations. The platform is mobile and multi-lingual ready, with support for 18 different languages.
ComplianceQuest integrates with existing enterprise applications and new features, services and regulations are added periodically and as required. Recently, during this COVID-19 pandemic situation ComplianceQuest collaborated with Salesforce's Work.com initiative to release Supplier Readiness and Workplace Safety apps.
Pricing starting from:
US$30.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of ComplianceQuest
Scalable Cloud Platform:
Connected:
Advanced Dashboards:
Updated:
Accessibility:
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$30.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of ComplianceQuest: 86
Alternatives
Salesforce Service Cloud
SmartSolve
Microsoft Access
Benchmark Gensuite Sustainability / Climate
Reviews
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- Industry: Mechanical or Industrial Engineering
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
ComplianceQuest...Above and Beyond
Reviewed on 2018-12-13
ComplianceQuest take customer relations seriously. I have really enjoyed the professionalism of...
ComplianceQuest take customer relations seriously. I have really enjoyed the professionalism of working with ComplianceQuest. They are very patient and make sure that everything is to our satisfaction. To date we have only implemented Incoming Inspection, but I look forward continue to work with ComplianceQuest to implement non-conformance, deviations, SCARS, Audit, and supplier portal.
For years our incoming inspections was a manual process with the use of handwritten notes in folders. Today we no longer use folders and capture all the data in Salesforce using ComplianceQuest. We are able to link to the drawing, we have incorporated skip lot and supplier health plans into our incoming inspections, and it's all completely transparent to the inspectors. The Inspectors look at the queue and see what needs to be inspected and ComplianceQuest manages the rest.
The inspection process is more streamlined and only parts that need to be inspected are inspected, allowing the parts to flow much quicker through the system.
We also use ComplianceQuest at our other locations in the US and this allows us to better control the quality of the parts and our suppliers.
Pros
The Inspection module in ComplianceQuest is intuitive and easy to use. The interface is customizable so you can easily set up the look and feel for your users. We were able to set up the Inspection tabs that followed or workflow, and this made it very user friendly.
We had a need to develop some custom code for our process and we worked very closely with ComplianceQuest. They listened to our needs and were helpful when asked for recommendations. They were always accessible to answer any questions we had, regardless of the issue, big or small.
Cons
Like any software the initial setup is a chore. You have to follow the steps carefully and make sure you have all the correct permission sets, but ComplianceQuest was there every step of the way to assist.
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Compliance Quest has it all
Reviewed on 2023-03-06
CQ support is great and usually very quick to answer and resolve our issues (most of them user and...
CQ support is great and usually very quick to answer and resolve our issues (most of them user and training issues). The software is very robust, but not as customizable as you would think for being on the Salesforce platform.
Pros
This system has it all. We are running off a very old legacy (partially house built) system. CQ is completely cloud based (so no need for VPN) and has all the features (then some) that we are looking for. I love that we can now add questions to make sure the user actually read the training documents. The automated approval process for document control is really nice instead of doing it via email or docusign at this point. They also added a project management system with the latest version that we are looking forward to looking into. They are constantly making changes to the system to keep it up-to-date. This is good an bad, but was very happy when they moved away from visual force pages to lightning.
Cons
There is a lot of configuration that has to be done to set this up, but this is likely the same across the board for this type of software. My biggest complaint is they don't make things customizable. This is one of the great things about salesforce, but they decided to go in a way that prevents customizing page layouts and edit screens without getting them to make the changes. In some areas I can understand why they would do it this way, but we have other software that uses field sets to allow us to change fields on the page/edit page. You can only use the Salesforce Lightning interface with this software now. Which really sucks for us, as we have some software that hasn't (and likely will not) move to lightning unless Salesforce decommissions classic. This forces our users that use the other software that may not work in lightning, to switch back and forth.
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
CQ : our QMS best friend
Reviewed on 2023-09-13
In general, great support and platform to structure your QMS
In general, great support and platform to structure your QMS
Pros
I have been using CQ for +2 years. Since the first time that I started using it, I loved how easily you can understand performing all your transactions. In addition, it allows you to migrate different physical documents or records into the platform without losing any traceability. A highlight for us was electronic signatures 21 CFR compliant.Through this software, we accomplish on of our goals of having a 100% electronic QMS, Can't wait for the latest revision to include as part of this effort, the digital SOPs as a way to release or revise new docs.
Cons
Probably the way the permissions sets works. The software in general is very user friendly. Nevertheless, this aspect can be improved regarding the details associated with the permissions sets to understand the impact on your transactions.
- Industry: Consumer Electronics
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
Great Features, not Great Support or Cost
Reviewed on 2023-09-20
We are solving our current document management system needs by having CQ implemented. However,...
We are solving our current document management system needs by having CQ implemented. However, because of lack of support and cost are looking for different document management options.
Pros
We utilize ComplianceQuest for the Document Management component of our ISO Certifications. The system has all of the controls (and then some) necessary within a document management system. We liked the fact that beyond document management, CQ has the ability to send out and record trainings linked at a document level, which other SW platforms do not have.
Cons
Whenever we encounter a critical bug, it takes a year or longer to resolve with CQ. The support and escalation are just not there when it is needed most. There is a substantial fee associated with the cost of this platform which is yearly.
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Complaince quest for QMS
Reviewed on 2023-09-14
Suitable for fast moving environment.
Suitable for fast moving environment.
Pros
All futures particularly Controlled Document and Complaint Handling Management are very useful.
Cons
Simple errors that need tobe resolved internally.
ComplianceQuest FAQs
Below are some frequently asked questions for ComplianceQuest.Q. What type of pricing plans does ComplianceQuest offer?
ComplianceQuest offers the following pricing plans:
- Starting from: US$30.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Not Available
ComplianceQuest starts at $20/user/month. Contact inf[email protected] directly for detailed pricing information.
Q. Who are the typical users of ComplianceQuest?
ComplianceQuest has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ComplianceQuest support?
ComplianceQuest supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, traditional Chinese
Q. Does ComplianceQuest support mobile devices?
ComplianceQuest supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ComplianceQuest integrate with?
ComplianceQuest integrates with the following applications:
1CRM, Accounting ASAP, NetSuite, Oracle CRM On Demand, Professional Services Cloud, Rootstock Cloud ERP, SAP Customer Experience, Salesforce Platform, Salesforce Sales Cloud, Salesforce Service Cloud
Q. What level of support does ComplianceQuest offer?
ComplianceQuest offers the following support options:
Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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