About ComplianceQuest

ComplianceQuest is a real cloud AI-powered Enterprise Quality and Safety Management System (QHSE = EQMS + EHS) built on the Salesforce.com platform. ComplianceQuest’s suite of solutions streamlines quality, safety, compliance, content and collaboration management initiatives and strategies across diverse, globally-based supply chain networks.

It provides an integrated suite of EQMS Capabilities including audit management, corrective action (CAPA), change management, complaints management, document management system (EDMS), equipment management, inspection management, non-conformance, risk, supplier management, training management, management review management.

The EHS suite includes health and safety, environmental management, sustainability, contractor, permit to Work/JSA, training and risk, incident management

With configurable workflows, object design and user interface design, ComplianceQuest scales to fit the needs of 5 to 10,000+ users, from multi-national, multi-division Fortune 500 companies, to single site organizations. The platform is mobile and multi-lingual ready, with support for 18 different languages.

ComplianceQuest integrates with existing enterprise applications and new features, services and regulations are added periodically and as required. Recently, during this COVID-19 pandemic situation ComplianceQuest collaborated with Salesforce's Work.com initiative to release Supplier Readiness and Workplace Safety apps.

Pricing starting from:

US$30.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of ComplianceQuest

Scalable Cloud Platform:

  • Streamline and securely scale complex supply chain and supplier networks with ComplianceQuest's modern cloud technology.

    Connected:

  • ComplianceQuest's EQMS and EHS modules are complete in themselves and fully connected with each other. Thus, customers can use specific modules as per their needs or opt for the entire solution suite.

    Advanced Dashboards:

  • Get actionable insights with ComplianceQuest's efficient reporting, dashboarding and querying engine.

    Updated:

  • New features, services and regulations are added to ComplianceQuest periodically and as required.

    Accessibility:

  • Access ComplianceQuest on the go - anywhere, anytime and on any device, with complete access to reports, approvals, record views, reviews, alerts and more.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Austria, Bahrain, Belgium, Brazil and 32 others

    Supported Languages

    Arabic, Chinese, Czech, Danish, Dutch and 21 others

    Pricing starting from:

    US$30.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    ComplianceQuest Software - ComplianceQuest offers you a fully integrated and modular QHSE (EQMS + EHS) management system for all your quality, safety, compliance, collaboration needs across your organization including global located teams and supply chains.
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    ComplianceQuest Software - ComplianceQuest offers you a fully integrated and modular QHSE (EQMS + EHS) management system for all your quality, safety, compliance, collaboration needs across your organization including global located teams and supply chains.
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    Features

    Total features of ComplianceQuest: 86

    • API
    • Access Controls/Permissions
    • Accident Investigation
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Escalation
    • Alerts/Notifications
    • Approval Process Control
    • Archiving & Retention
    • Audit Management
    • Audit Trail
    • Calendar Management
    • Case Management Software
    • Change Management Software
    • Collaboration Tools
    • Commenting/Notes
    • Communications Management
    • Complaint Management Software
    • Compliance Management
    • Configurable Workflow
    • Corrective and Preventive Actions (CAPA)
    • Customer Complaint Tracking
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Data Import/Export
    • Data Visualization Software
    • Defect Tracking
    • Design Management
    • Document Automation
    • Document Coding & Control
    • Document Management Software
    • Document Review
    • Document Storage
    • Drag & Drop
    • Electronic Signature
    • Email Alerts
    • Equipment Management
    • Feedback Management
    • File Management
    • Forms Management
    • Full Text Search
    • ISO Standards Management
    • Incident Management Software
    • Incident Reporting
    • Industrial Safety Management
    • Inspection Management
    • Issue Tracking Software
    • Lifecycle Management
    • Maintenance Management Software
    • Milestone Tracking
    • Monitoring
    • Nonconformance Tracking
    • OSHA Recordkeeping
    • Occupational Health Management
    • Prioritization
    • Product Data Management Software
    • Progress Tracking
    • Project Management Software
    • Quality Assurance
    • Quality Control
    • Real Time Data
    • Real Time Reporting
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Requirements Management Software
    • Risk Analysis
    • Risk Assessment
    • Risk Management Software
    • Role-Based Permissions
    • Root Cause Analysis
    • Routing
    • Self Service Portal
    • Social Media Monitoring Software
    • Status Tracking
    • Supplier Management
    • Supplier Quality Control
    • Survey/Poll Management
    • Task Management Software
    • Task Scheduling
    • Third Party Integrations
    • Training Management
    • Training Record Management
    • Version Control
    • Workflow Management Software

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    Reviews

    Overall rating

    4.7 /5
    (65)
    Value for Money
    4.6/5
    Features
    4.8/5
    Ease of Use
    4.6/5
    Customer Support Software
    4.7/5

    Already have ComplianceQuest?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 65
    Alastair
    Overall rating
    • Industry: Mechanical or Industrial Engineering
    • Company size: 1,001–5,000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    ComplianceQuest...Above and Beyond

    Reviewed on 2018-12-13

    ComplianceQuest take customer relations seriously. I have really enjoyed the professionalism of...

    ComplianceQuest take customer relations seriously. I have really enjoyed the professionalism of working with ComplianceQuest. They are very patient and make sure that everything is to our satisfaction. To date we have only implemented Incoming Inspection, but I look forward continue to work with ComplianceQuest to implement non-conformance, deviations, SCARS, Audit, and supplier portal.

    For years our incoming inspections was a manual process with the use of handwritten notes in folders. Today we no longer use folders and capture all the data in Salesforce using ComplianceQuest. We are able to link to the drawing, we have incorporated skip lot and supplier health plans into our incoming inspections, and it's all completely transparent to the inspectors. The Inspectors look at the queue and see what needs to be inspected and ComplianceQuest manages the rest.

    The inspection process is more streamlined and only parts that need to be inspected are inspected, allowing the parts to flow much quicker through the system.

    We also use ComplianceQuest at our other locations in the US and this allows us to better control the quality of the parts and our suppliers.

    Pros

    The Inspection module in ComplianceQuest is intuitive and easy to use. The interface is customizable so you can easily set up the look and feel for your users. We were able to set up the Inspection tabs that followed or workflow, and this made it very user friendly.

    We had a need to develop some custom code for our process and we worked very closely with ComplianceQuest. They listened to our needs and were helpful when asked for recommendations. They were always accessible to answer any questions we had, regardless of the issue, big or small.

    Cons

    Like any software the initial setup is a chore. You have to follow the steps carefully and make sure you have all the correct permission sets, but ComplianceQuest was there every step of the way to assist.

    Verified Reviewer
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 201–500 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Compliance Quest has it all

    Reviewed on 2023-03-06

    CQ support is great and usually very quick to answer and resolve our issues (most of them user and...

    CQ support is great and usually very quick to answer and resolve our issues (most of them user and training issues). The software is very robust, but not as customizable as you would think for being on the Salesforce platform.

    Pros

    This system has it all. We are running off a very old legacy (partially house built) system. CQ is completely cloud based (so no need for VPN) and has all the features (then some) that we are looking for. I love that we can now add questions to make sure the user actually read the training documents. The automated approval process for document control is really nice instead of doing it via email or docusign at this point. They also added a project management system with the latest version that we are looking forward to looking into. They are constantly making changes to the system to keep it up-to-date. This is good an bad, but was very happy when they moved away from visual force pages to lightning.

    Cons

    There is a lot of configuration that has to be done to set this up, but this is likely the same across the board for this type of software. My biggest complaint is they don't make things customizable. This is one of the great things about salesforce, but they decided to go in a way that prevents customizing page layouts and edit screens without getting them to make the changes. In some areas I can understand why they would do it this way, but we have other software that uses field sets to allow us to change fields on the page/edit page. You can only use the Salesforce Lightning interface with this software now. Which really sucks for us, as we have some software that hasn't (and likely will not) move to lightning unless Salesforce decommissions classic. This forces our users that use the other software that may not work in lightning, to switch back and forth.

    Andrea
    Overall rating
    • Industry: Medical Devices
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    CQ : our QMS best friend

    Reviewed on 2023-09-13

    In general, great support and platform to structure your QMS

    In general, great support and platform to structure your QMS

    Pros

    I have been using CQ for +2 years. Since the first time that I started using it, I loved how easily you can understand performing all your transactions. In addition, it allows you to migrate different physical documents or records into the platform without losing any traceability. A highlight for us was electronic signatures 21 CFR compliant.Through this software, we accomplish on of our goals of having a 100% electronic QMS, Can't wait for the latest revision to include as part of this effort, the digital SOPs as a way to release or revise new docs.

    Cons

    Probably the way the permissions sets works. The software in general is very user friendly. Nevertheless, this aspect can be improved regarding the details associated with the permissions sets to understand the impact on your transactions.

    Audra
    Overall rating
    • Industry: Consumer Electronics
    • Company size: 5,001–10,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 2.0 /10

    Great Features, not Great Support or Cost

    Reviewed on 2023-09-20

    We are solving our current document management system needs by having CQ implemented. However,...

    We are solving our current document management system needs by having CQ implemented. However, because of lack of support and cost are looking for different document management options.

    Pros

    We utilize ComplianceQuest for the Document Management component of our ISO Certifications. The system has all of the controls (and then some) necessary within a document management system. We liked the fact that beyond document management, CQ has the ability to send out and record trainings linked at a document level, which other SW platforms do not have.

    Cons

    Whenever we encounter a critical bug, it takes a year or longer to resolve with CQ. The support and escalation are just not there when it is needed most. There is a substantial fee associated with the cost of this platform which is yearly.

    raja
    Overall rating
    • Industry: Medical Devices
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Complaince quest for QMS

    Reviewed on 2023-09-14

    Suitable for fast moving environment.

    Suitable for fast moving environment.

    Pros

    All futures particularly Controlled Document and Complaint Handling Management are very useful.

    Cons

    Simple errors that need tobe resolved internally.

    Showing 5 reviews of 65 Read all reviews

    ComplianceQuest FAQs

    Below are some frequently asked questions for ComplianceQuest.

    ComplianceQuest offers the following pricing plans:

    • Starting from: US$30.00/month View Pricing Plans
    • Pricing model: Subscription
    • Free Trial: Not Available

    ComplianceQuest starts at $20/user/month. Contact inf[email protected] directly for detailed pricing information.

    ComplianceQuest has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    ComplianceQuest supports the following languages:

    Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, traditional Chinese

    ComplianceQuest supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    ComplianceQuest integrates with the following applications:

    1CRM, Accounting ASAP, NetSuite, Oracle CRM On Demand, Professional Services Cloud, Rootstock Cloud ERP, SAP Customer Experience, Salesforce Platform, Salesforce Sales Cloud, Salesforce Service Cloud

    ComplianceQuest offers the following support options:

    Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

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