RMS Cloud

Cloud-based outdoor hospitality property management software

About RMS Cloud

RMS is a cloud-based hospitality property management solution designed to assist property managers and owners in managing bookings, availability, pricing, correspondence, billing, and more. The software is suitable for campgrounds, National Parks, RV parks, and marinas of all sizes, and can be deployed across multi-property environments, enabling groups and chains to manage data from all their properties in one system. Multi-properties have the ability to distribute inventory across numerous sites through integration with the global distribution system (GDS).

The RMS native channel manager allows users to connect to major OTAs without the need for a third-party interface, cutting down on commission fees and maximizing exposure. Users can also embed an internet booking engine (IBE) in their website, allowing guests to directly make reservations at any time, with rates and availability automatically updated in real-time.

Automated pricing rules can be created to maximize occupancy and yield, where rates intuitively adapt in response to supply and demand. The RMS built-in dashboard can be customized for each user, manager or department, and displays activity in real-time.


Key benefits of RMS Cloud

  • The dashboard can be customised for different users, managers and departments, and gives a real-time snapshot of activity.

  • Inventory can be distributed across multiple channels and managed from a single platform.

  • An internet booking engine can be embedded in property websites, allowing guests to book directly at any time, with automatic updates to availability and rates.

  • All reservations appear automatically in the booking screen, with confirmation emails sent to users and guests and real-time availability updates to prevent double-booking.

  • Reservations can be color-coded on the booking chart, based on their source, company, travel agent or any other criteria.

  • Images

    RMS Cloud Software - A Modern Property Management System Designed for Campgrounds, RV Parks, and Marinas.
    RMS Cloud Software - Customizable Daily Reporting Dashboard
    RMS Cloud Software - Guest Portal: Guest access to manage reservations, directly message your staff, make payments, and more.
    RMS Cloud Software - Streamline Property Operations with 100+ Channel Integrations
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    RMS Cloud Software - A Modern Property Management System Designed for Campgrounds, RV Parks, and Marinas.
    RMS Cloud Software - Customizable Daily Reporting Dashboard
    RMS Cloud Software - Guest Portal: Guest access to manage reservations, directly message your staff, make payments, and more.
    RMS Cloud Software - Streamline Property Operations with 100+ Channel Integrations

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    Pricing Options

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    Features

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    Integrations

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    Ease of Use

    4.2 (416)
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    Value for Money

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    Customer Service

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    Reviews

    Overall rating

    4.4 /5
    (416)
    Value for Money
    4.3/5
    Features
    4.3/5
    Ease of Use
    4.2/5
    Customer Support Software
    4.5/5

    Already have RMS Cloud?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 416
    Alan
    Overall rating
    • Industry: Hospitality
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Rms is for non computer literate people

    Reviewed on 2019-03-16

    Quality product and easy to use

    Quality product and easy to use

    Pros

    Rms is easy to use on the many platforms available. Because it is in the cloud it has allowed our business to operate without being tied to the office. It has provided flexibility to our managers by being able to have the work life balance that modern workplaces strive to provide

    Cons

    It doesn’t work well with Microsoft edge on some platforms

    Jenny
    Overall rating
    • Industry: Hospitality
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Happy customer

    Reviewed on 2021-04-07

    Pros

    just its simplicity and visually everything is in the one screen.

    Cons

    We are using RMS enterprise and our main issue is we are unable to roll over repeat charges differently at each park
    one of our parks have residents and their repeat charges need to roll every week
    our other parks only have annuals and would like to roll over 70 days before due date but we are unable to to this (this was one thing we liked about Newbook)

    Response from RMS

    Hi Jenny, thank you for sharing your RMS experience, we appreciate the feedback. We're so pleased that you are ejoying the simplicity of the system and find it visually appealing - one huge focus for us was enhancing the software so that all relevant information could be captured in one place to save clicking between screens, so we're happy to hear your feedback on that one!

    Thank you for raising that issue, I have passed it on to our product development team to make them aware.

    Please reach out to our friendly support team if you have any questions - they are available 24/7 and always happy to help. -Hayley

    Kimberly
    Overall rating
    • Industry: Hospitality
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 3.0 /10

    Once they have you...

    Reviewed on 2022-08-23

    Overall it is useful. it does not deliver as promised

    Overall it is useful. it does not deliver as promised

    Pros

    The features that were promised but never attained.

    Cons

    Our on line booking has major issues and no one can find a fix. Our required Credit Card processing equipment is not fully functional with RMS even though you recommend it.

    Alternatives Considered

    Campspot

    Reasons for Choosing RMS Cloud

    We were looking for the ability to have an interactive map but do to our pricing it does not work. Neither has the online booking calendar.

    Reasons for Switching to RMS Cloud

    It promised more but never delivered. We been told for years thing would be upgraded or added but have not been able to with within our requirements. I feel because we are small we do not get the customer service that a larger or multi property campground would get.
    Lainey
    Overall rating
    • Industry: Hospitality
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Huge improvement

    Reviewed on 2019-08-09

    Easy to train employees on the system. Great audit trail.

    Easy to train employees on the system. Great audit trail.

    Pros

    We implemented RMS during our off season and have been using it for about 8 months. It's a huge improvement over our previous software. I love the online booking and it's saved us a lot of time and headache. When you get the rates set up correctly, the system is great at calculating everything (on simple reservations), so you don't have to plug in the rates. The user interface is easy to view.

    Cons

    Split reservations are a challenge, rates don't calculate correctly. Group reservations are clunky. Custom reporting isn't very intuitive.

    Response from RMS

    Hi Lainey,
    Thanks for taking the time to share your experience! It's great to know how RMS has helped you to have a better control over your property.
    We appreciate your feedback about rates and groups and are always making improvements to make processes as easy as possible for our users. We are happy to help guide you though the most simple methods to use the Report Writer that allows you to custom build reports.
    Happy to continue to grow with Dolores River Campground

    Kerry
    Overall rating
    • Industry: Hospitality
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Gets the job done

    Reviewed on 2022-05-25

    Overall fairly easy to get your head around for the basics. Good over view of availability.

    Overall fairly easy to get your head around for the basics. Good over view of availability.

    Pros

    Almost all the rooms show on one screen and for multiple weeks. It also keeps a record of old bookings that you can access when needed.

    Cons

    For a large group booking you cant put packages on multiple rooms at the one time. You have to enter them all individually.
    Often the totals when creating one tariff for the group adds up to the right amount in the totals but in the accom when you go to print a invoice the total is different. If you go out of the booking and refresh the whole booking system it often corrects it.
    Also invoices arent arriving in guests companies in boxes. So I have to print off the invoice and send it via our scanner to the guest.

    Showing 5 reviews of 416 Read all reviews

    RMS Cloud FAQs

    Below are some frequently asked questions for RMS Cloud.

    RMS Cloud offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Not Available

    Pricing is formulated based on your property. It takes into account the number of sites or slips as well as the number of properties. There is also a one-time fee that is comprised of setup, migration, and training.

    RMS Cloud has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    RMS Cloud supports the following languages:

    Arabic, Chinese, English, French, German, Japanese, Spanish, Thai

    RMS Cloud supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    RMS Cloud integrates with the following applications:

    Braintree, Criton, MYOB Business, Quickbooks Online, RateGain, Stripe, Xero

    RMS Cloud offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

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