
About eWay-CRM
eWay-CRM is a CRM plugin for Microsoft Outlook that helps companies manage their customers, contacts, sales, projects and marketing.
It also contains apps for iOS and Android so that people can work on the go. There is also a web interface for those who prefer working from home or on Mac.
eWay-CRM allows users to import their existing data on customers and business opportunities using a built-in template which can be filled with data and uploaded by dragging-and-dropping. Details of all customers, partners, suppliers, and competitors are stored in a single database, and can be organized into custom categories, sorted and filtered based on importance, potential, relationship type, size, location, or any custom fields. Full communication histories are stored, including emails, phone calls, meetings, invoices, and documents, and are carried across when projects are created from leads. Automated reminders are synchronized with Outlook tasks, and generated for overdue payments; customer birthdays; if a customer stops ordering; and more.
Through the marketing module in eWay-CRM, users can send out targeted email campaigns to potential customers, with email templates, wildcards for message personalization, and automatic feedback tracking. The deals module enables management of individual business cases using customizable workflows and automatic task generation. Deal sources can be tracked, and users can create quotes, plan meetings, and view a range of sales statistics. A variety of standard reports are built into eWay-CRM, and users can export reports as Microsoft Word, Excel, and PDF files.
Pricing starting from:
US$24.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to eWay-CRM
Key benefits of eWay-CRM
Business size
Deployment
- Cloud-based
- On-premise
Markets
Australia, Brazil, Canada, Germany, United Kingdom, United States and 1 others
Supported Languages
Czech, English, German, Norwegian, Russian
Pricing starting from:
US$24.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to eWay-CRM
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Features
Total features of eWay-CRM: 191
Alternatives
Dynamics 365

Nimble

Salesforce Sales Cloud

HubSpot CRM

Reviews
Already have eWay-CRM?
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Write a Review!- Industry: Management Consulting
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A+++. The Best CRM Software in the Market
Reviewed on 2021-03-09
I was a 10+ years users of the obsolete, outdated, full of issues Microsoft Business Contacts...
I was a 10+ years users of the obsolete, outdated, full of issues Microsoft Business Contacts Manager. The thing was free and Microsoft did not care to update it and discontinued it. I spend 2 to 3 months checking almost all CRM software I could find before selecting one to replace Microsoft Business Contact Manager, as I wanted to make sure I did this only once. I picked eWay-CRM and I picked right. Imported the old database without any issue and set it up and customize it myself, even though I have no IT background. Very easy to set up and to customize.
Pros
Things that I like the most: 1. Customization. You customize the forms, the views, the database, the workflows, and everything and use them whatever way you want to use them. Really. 2. The breadth of features. Whatever you want to do, eWay-CRM has a way to do it. 3. Customer service. You call customer service in the USA any time during working hours and [SENSITIVE CONTENT HIDDEN] will pick up the phone in 5 seconds and solve your issue pronto. 4. The stability. Windows 10 and Office have dozens of updates and changes. You can always count on eWay-CRM to be there, stable, available 100% of the time. 5. Reliability. Everything is backup in the cloud instantly. My data is safe.
Cons
I like eWay-CRM so that much that I cannot think on anything to change, except some very minor icon function changes I suggested in the online forum. Has not been changed because fellow users did not agree with my suggestion. I can live with that and recognize that that only changes with a lot of users support can be implemented.
- Industry: Computer Software
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best CRM with Full MS Outlook Integration
Reviewed on 2022-07-11
I am only 2 weeks into my trial and purchased today. eWay has given me everything I was looking...
I am only 2 weeks into my trial and purchased today. eWay has given me everything I was looking for that Nutshell and Salesforce did not provide and much more.
Pros
I love not having to leave MS Outlook to manage my CRM. Integration is seamless and works perfectly.
Cons
I have not had enough time in the system to find any "least" liked features or functions. So far it is everything I have always wanted but did not know existed.
- Industry: Civil Engineering
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
great tool for Outlook users
Reviewed on 2021-04-07
Pros
outlook integration (easy to implement for outlook users)
contacts, companies and leads management is great both for sales purposes as well as for statistics
email categorization
marketing campaigns work great there (both professional and classic emails)
Cons
mobile app works good and it is fast but email preview is limited and attachments are missing there
office 365 integration is missing - then document management would be much easier
sometimes search tool works slowly
task management might work better (e.g create task for multiple users)
Alternatives Considered
Dynamics 365Reasons for Switching to eWay-CRM
acceptable price and Outlook integration- Industry: Environmental Services
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
A solid CRM package that is easy to implement and fully interactive with Outlook
Reviewed on 2022-07-29
We are pleased overall. The package has enough features to be very useful, and overall acceptance...
We are pleased overall. The package has enough features to be very useful, and overall acceptance is a key to success. The initial acceptance gained by the package's simplicity were dampened by the Contact synchronization issues we have experienced. If you need something quick and easy to implement, eWay-CRM is a good choice. I suggest having an administrator assigned that has time to explore the way features work and to develop reporting.
Pros
We are a rep sales company, and were attracted to eWay-CRM because it was fully incorporated into Outlook, and this took advantage of everyone's familiarity with the Outlook interface. This made the package very easy to implement.
It was also priced attractively, and the number of users and cost side is easy to manage by the administrator (no complex contracts to manage).
eWay-CRM has the features required to track and manage our customers and the people (contacts) that we interact with at each.
It also has the ability to track sales opportunities through purchase and fulfillment to the project completion stage, which was one of the features we needed.
Cons
The package is light on pre-packaged reporting, which limits its usefulness right out of the box (although this may be a welcome blank-slate to some who want to create their own reports). The data is readily accessible and exportable, making that easy enough, but it means extra steps to make it useful.
It is an add-in to Outlook, which means it has (or creates) some quirky faults, failure-to-load, etc. Also, it is very particular about how you roll out updates, requiring a bit of a coordinated process.
Although it is fully interactive with Outlook, the coordination between Outlook contacts, the eWay-CRM Customer and Contact records, and external emails, can sometimes be ineffective, resulting in duplicate records.
- Industry: Hospital & Health Care
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Awesome work for a reasonable price.
Reviewed on 2022-08-01
Keeping up with Hospital accounts and Hospital clinics and employees can be an information chase...
Keeping up with Hospital accounts and Hospital clinics and employees can be an information chase but not with e-way.
It has been great for doing the same on my manufacturing side of life as well.
Pros
I really needed a CRM/Business Contact Manager that is plugged in and could be available from the toolbar in Outlook. It is available on my android or iOS device and other PCs and Mac's.
The price is perfect for the product and not prohibitive.
The abilities are deep and very capable.
Cons
I have not found anything I have not liked. There are some features within e-Way that I do not have a need to use but nothing, I don't like.
eWay-CRM FAQs
Below are some frequently asked questions for eWay-CRM.Q. What type of pricing plans does eWay-CRM offer?
eWay-CRM offers the following pricing plans:
- Starting from: US$24.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Premium monthly: $24 per user, per month. Premium lifetime: $369 per user + 15% annual support fee. A free plan is also available.
Q. Who are the typical users of eWay-CRM?
eWay-CRM has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does eWay-CRM support?
eWay-CRM supports the following languages:
Czech, English, German, Norwegian, Russian
Q. Does eWay-CRM support mobile devices?
eWay-CRM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does eWay-CRM integrate with?
eWay-CRM integrates with the following applications:
3CX, Microsoft 365, Microsoft Outlook, Microsoft Power BI, Poll Everywhere, Quickbooks Online, Tableau, TeamViewer, WordPress, Zapier
Q. What level of support does eWay-CRM offer?
eWay-CRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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