Hostaway

We love how intuitive it is to use it. The onboarding process is very easy to follow and [sensitive content hidden] from Onboarding Team has been absolutely amazing! The integration of the OTAs has been instant, the payment system is great, the booking engine seems quite easy to use too. We've been using it for less than a month but it is already saving us so much time with the automation of all the processes.

So far, the only issue we have is that there is no way to tag the apartments or mark the reservations with a tag/note "early check-in" or "luggage drop off" in the App so our team can be notified, can easily see the changes and prioritize cleaning of those apartments. That would be a brilliant addition in the future!

I like Hostaway because the software is robust enough to create your own booking engine and manage reservations effectively. There are still many features that Hostaway can add that would allow the property manager to have more customization of the booking process but the basic tools of Hostaway work very well. The customer support is very helpful and the on-boarding experience ran very smoothly.

The lack of customization in the booking engine.

[sensitive content hidden] helped me greatly today and was great.

I tried calling in Monday for a question , not able to leave message. Finally 4 days later was able to get help.

Their support is great! After working with them for a year, we have only had one experience, out of probably 30, that was not great. They are a company that listens to their customers and strives to provide the best service. They are continuing to lead the market, grow their team, and improve their platform. Every issue we've ever had with the platform has been fixed or solved in an update. We are always pleased to log-in and get a notification of a new feature/partner/integration. It is clear they have a growth mindset and are looking to fill gaps in the market that other softwares leave you high and dry on.

We've never been able to reach them by phone, so we just send our inquiries by email. Sometimes it would take several days for them to get back to us. We are hoping this wait time decreased with the new funding they just received! Their support staff are very knowledgeable and helpful.

I love the simplicity of using the Hostaway app, also the smooth integration of the channel manager.

I would like to see the support team have team members located in the southern hemisphere, just so there is a more timely response to any issues that creep up from time to time. Service was good, however there is a significant delay in getting responses, which is really disappointing if the issue may result in major income loss. Communication was good, but if the technician asked a question there would be always be a 8 -12 hour delay before I could answer the question then I would have to wait the 12hrs for a response. The result is that it can take nearly a work week to have the issue resolved. Perhaps there needs to be a team member residing in the southern hemisphere on pacific time zone.