About LiaCX

LiaCX is a fully-customizable CX (customer experience) intelligence platform that provides teams with the insights needed to drive action. Listen to customers with surveys, social media monitoring, mystery shop programs, and third-party data. Interpret data with robust BI reporting, predictive analytics, and sentiment analysis. Take action with automated workflows, patent-pending Action Campaign Technology™, Case management, and Forms Automation Software. We don't just give you the right tools, we apply best practices and help you manage high-value actions in your CX programming.

Key benefits of LiaCX

All-in-one CX Intelligence platform
Next-level insights
CX Automation
AI-driven actions
Cross-program reporting

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

Supported Languages

English, French

Images

Listen, interpret, act. LiaCX® Business Intelligence
LiaCX CEM Software Journey Map Dashboard
Take action! Survey, triggers and journey mapping.
LiaCX CEM Software Journey Map Dashboard
LiaCX CEM Software  Action Campaign Checklist
LiaCX CEM Software Survey Builer
Measurement program score cards for CSAT, mystery shopping, third-party and internal audits.
View NPS score, response breakdowns, trends, opportunities & more to identify and improve upon the key drivers of excellent customer experience.
View 9 more
LiaCX video
LiaCX video
LiaCX screenshot: Listen, interpret, act. LiaCX® Business Intelligence LiaCX screenshot: LiaCX CEM Software Journey Map Dashboard LiaCX screenshot: Take action! Survey, triggers and journey mapping. LiaCX screenshot: LiaCX CEM Software Journey Map Dashboard LiaCX screenshot: LiaCX CEM Software  Action Campaign Checklist LiaCX screenshot: LiaCX CEM Software Survey Builer LiaCX screenshot: Measurement program score cards for CSAT, mystery shopping, third-party and internal audits. LiaCX screenshot: View NPS score, response breakdowns, trends, opportunities & more to identify and improve upon the key drivers of excellent customer experience.

Features

Total features of LiaCX: 40

  • 360 Degree Feedback
  • API
  • Action Item Tracking
  • Action Management
  • Action Planning
  • Activity Management
  • Activity Tracking
  • Assignment Management
  • Auditing
  • Automatic Notifications
  • Case Management
  • Content Library
  • Custom Fields
  • Custom Forms
  • Customer Experience Management
  • Customer Service Analytics
  • Dashboard Creation
  • Data Filtering
  • Data Import/Export
  • Deadline Management
  • Electronic Signature Capture
  • Forms Management
  • History Tracking
  • Issue Management
  • Issue Tracking
  • Mobile Integration
  • Permission Management
  • Predictive Analytics
  • Question Library
  • Real Time Analytics
  • Real Time Data
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Task Tracking
  • Trend Analysis
  • Visual Analytics
  • Web Forms

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Reviews

Overall rating

4.6 /5
(10)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.8/5
Customer Support
4.9/5

Already have LiaCX?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 10
Sally W.
Overall rating
  • Industry: Food Production
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best software for mobile audits and customer service management!

Reviewed on 2019-02-15

The Intouch Insight program was a huge step up from our previous excel reporting. Both [SENSITIVE...

The Intouch Insight program was a huge step up from our previous excel reporting. Both [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] have gone above and beyond with their customer service and are always available to answer questions. We now have an exceptional program that gives us quick access to our daily audits and the customizable Dashboard makes use of charts and graphs to keep us up to date and on track. I highly recommend Intouch Insight for your mobile reporting.

Pros

Best feature is the Ease of use. Product navigation is very easy-to-use. The software is updated on a regular basis and gets better each time. Always prompt replies to our questions and requests for assistance.

Cons

Initially we found the dashboards were a bit confusing and time consuming but the support from the Intouch team has been exceptional.

Response from Intouch Insight

Thank you so much for taking the time to leave this detailed review, it's always a pleasure working with you! We look forward to continuing to support your customer experience initiatives.

Misael V.
Overall rating
  • Industry: Market Research
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Mystery Shops

Reviewed on 2018-10-31

Our company focuses on menu trends and we need menus from restaurants. It is important that we...

Our company focuses on menu trends and we need menus from restaurants. It is important that we gather a readable menu with prices.

Pros

The ability to access and engage with the platform, and communicate with Intouch staff.

Cons

The loading speed of shops and how the images show all the way at the bottom. Too much scrolling.

Response from Intouch Insight

Thank you very much for taking the time to share your thoughts. We've really enjoyed working with you, and look forward to continuing to support your team!

Verified Reviewer
Overall rating
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Overall a great experience!

Reviewed on 2018-06-12

Honest, objective, and comparable feedback datasets are next to impossible to come by, but that's...

Honest, objective, and comparable feedback datasets are next to impossible to come by, but that's what we get here!

Pros

Very easy to understand, navigate, and use. Any time I have had an issue I get quick and complete assistance from my account manager.

Cons

It is far too costly to update, change, or create new surveys. I did not proceed, even though I am happy with the services I am receiving for another group.

Response from Intouch Insight

Thank you so much for your thoughtful review! We've just launched a new self-serve survey platform to address this. We look forward to continuing to support your CX initiatives.

Rahul H.
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

The experience with Intouch has been phenomenal and its great to see Intouch reaching great...

Reviewed on 2018-05-10

Pros

On behalf of the MDC, I would like to extend our appreciation for the amazing work done by your team on the Intouch. The endless hours that you have spent working on this project, and the professionalism that you have shown has impressed the entire team immensely.

Your team's diligence, self-motivation as well as dedication have been a source of inspiration for the rest of the team. The best thing about this software is it's user-friendly, easy to use and simply amazing. With Reports getting generated on a timely basis, makes it even convenient for the business to see the Quality work.

Thank you once again for all your effort.

Cons

With Intouch having some great features in place, it's very hard to say as to what I expected leat from that software. Each enhancement has been addressed and some feature request has been logged so I wish Intouch is able to deliver those as well quickly making it an amazing tool for Quality.

Response from Intouch Insight

Thanks so much, it's been a pleasure working with you and your team! We look forward to continuing to support you on your journey.

Lauren N.
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 201-500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The CX Platform for Any User

Reviewed on 2019-04-18

So far, we have seen huge time savings in the data analysis and survey deployment workload. The...

So far, we have seen huge time savings in the data analysis and survey deployment workload. The platform also allows us to track and measure new areas that we were missing before.

Pros

The platform itself is extremely user-friendly and really powerful - it is now running our multilingual VOC program and has so many more use cases for us. We have three groups utilizing the tool after just a few short months. I would highly recommend the implementation support package. The customer and technical support team are the best in the business.

Cons

The platform is fairly new and has some bugs that are encountered somewhat regularly. They also don't have the future set built out completely. That said, their support team reacts almost immediately and is open to feedback on improvements. Many requests that we submitted have already been launched.

Response from Intouch Insight

Thank you so much for the fantastic review! We're so thankful for the incredibly helpful feedback your team delivers, which helps to improve features and functionality for everyone. Looking forward to continuing to support your customer experience initiatives!

Showing 5 reviews of 10 Read all reviews

LiaCX FAQs

Below are some frequently asked questions for LiaCX.

LiaCX offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

All packages include surveys, mobile forms & checklist software, and CX automation. Please visit our pricing page for more information.

LiaCX offers the following features:

  • Advanced customizations for specific audit processes
  • Analytics
  • Assign action to specific users and set due dates
  • Attach photos to issues
  • Automated actions
  • Build dynamic mobile forms
  • CX Action Campaign plans - track and manage execution
  • Conversation-style history
  • Create and edit checklists
  • Customer resuce
  • Customizable fields
  • Customizable notifications
  • Define scoring, weights, notifications, schedules and more
  • Electronic signature
  • Filter insights by date, checklist, group, or location
  • Find trends and opportunities
  • Groups and permissions
  • Identify & fix issues
  • Identify trends and patterns
  • Import from Excel
  • Instant overviews
  • Instant submissions
  • Library of free industry forms & checklists
  • Mark actioned issues as resolved
  • Mobile reports
  • Multiple choice, multi-select, calculation fields
  • Notifications
  • Real-time automated insights
  • Skip logic
  • Task & risk ownership
  • Yes/no, numbers, text, dates

LiaCX has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

LiaCX supports the following languages:

English, French

We do not have any information about what devices LiaCX supports

LiaCX integrates with the following applications:

Boomi, Microsoft Dynamics 365 Business Central, Microsoft Excel, SAP Analytics Cloud, Salesforce App Cloud, Slack

LiaCX offers the following support options:

Online Support, Phone Support, Knowledge Base, FAQs

Related categories

See all software categories found for LiaCX.