Peakon

Peakon

People analytics & employee engagement software

4.8/5 (30 reviews)

Peakon Overview

What is Peakon?

Peakon collects employee feedback, and converts it into actionable insights you need need to improve your business - in real-time. Our platform is translated into more than 55 languages, from Arabic to Zulu, and can deal with complex structures, and is able to handle tens of thousands of employees. Through our dynamic dashboards, every leader in your organisation from HR and senior executives, to line managers is provided with real-time People insights.

Peakon Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Peakon Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 15 others, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

Screenshots

Peakon screenshot:
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Peakon Reviews

Peakon Reviews

Overall rating
4.8
/
5
Excellent
25

Very good
5

Average
0

Poor
0

Terrible
0

Value for Money
4.6
Features
4.7
Ease of Use
4.8
Customer Support
4.9
100% recommended this app
Phillip B.

Peakon - best of the best for engagement


Crystal D.

Peakon is a very insightful, effortless and customized tool

real-time employee engagement/pulse data
Heat map analysis that allows us to get targeted on populations that need attention
automatic assignment of manager access
quick reference tools
benchmarks against the industry
the ability to level-set against certain benchmarks, such as time in position


Adrian B.

Recently started using this platform

Ease of use


Aaron B.

Incredible tool

Extremely positive. Without this product the organisation would have taken a different route which wouldn't have potentially put as much focus on the employees. The assistance I receive, especially from [SENSITIVE CONTENT HIDDEN], is fantastic and I couldn't thank him enough for everything he has done us.


Aidan D.

A serious piece of kit if you care about your team and getting the best from them

I've found Peakon to be a well-designed, sophisticated yet easy-to-use product, invaluable in managing large teams.


Phillip B.
Industry: Hospital & Health Care
Company size: 10,001+ Employees

Peakon - best of the best for engagement

Used Daily for 1+ year
Reviewed on 2/11/2020
Review Source: Capterra

Pros

Peakon gives you and the entire company amazing visibility of the engagement data it captures. Instead of the information being in one persons hands it gives control to managers of all levels the ability to make change both big and small in their areas based on the feedback gained both from the engagement and eNPS scores but also the comments received.
One of the big things that set Peakon apart from the very beginning was the ability to interact with comments anonymously, to acknowledge, respond, and forward them on enhances the feedback cycle for users.

Cons

There are some features that I would like to have, but the team are always very interested in our ideas and will send them off to the development team for discussion.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Crystal D.
Industry: Consumer Services
Company size: 201-500 Employees

Peakon is a very insightful, effortless and customized tool

Used Monthly for 6-12 months
Reviewed on 12/4/2017
Review Source: Capterra

real-time employee engagement/pulse data
Heat map analysis that allows us to get targeted on populations that need attention
automatic assignment of manager access
quick reference tools
benchmarks against the industry
the ability to level-set against certain benchmarks, such as time in position

Pros

The ease of use and roll-out to our management community.
Real-time employee pulse data
Flexibility of the features, from questions, to survey and question frequency and set-up
The on-going developments, enhancements
This is not part of the software- but the support from Peakon has been phenomenal. Quick response time and insightful as they describe what we're looking for and they help us land the vision and execution. During set-up, our account rep was flexible with her time in accommodating our global timezones. When we were assigned a new account rep, there was a warm handover and the service has continued at its high level. Working with the Commercial side on expanding our subscription was also streamlined and without headache. It was straight-forward and our account rep was able to clearly explain the features, benefits and value of the subscription. She was so articulate in pitching the features and benefits, I was able to get an instant approval from our Finance Director.

Cons

There isn't anything we don't like. We did ask for a custom one-off survey design, which Peakon was not able to do. However, they asked questions and offered an alternative that more so aligned to our objectives and what we were trying to achieve.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Adrian B.
Company size: 201-500 Employees

Recently started using this platform

Used Daily for 1-5 months
Reviewed on 11/24/2017
Review Source: Capterra

Ease of use

Pros

The ability to pinpoint areas of the business and what priorities are required by each area. Allowing the managers to own the data.

Cons

It would useful if you were able to produce an additional company level group under the schedules element.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Aaron B.
Industry: Nonprofit Organization Management
Company size: 1,001-5,000 Employees

Incredible tool

Used Monthly for 2+ years
Reviewed on 3/4/2020
Review Source: Capterra

Extremely positive. Without this product the organisation would have taken a different route which wouldn't have potentially put as much focus on the employees. The assistance I receive, especially from [SENSITIVE CONTENT HIDDEN], is fantastic and I couldn't thank him enough for everything he has done us.

Pros

This system is so easy to use, and gives such a great level of detail. This has helped our line managers take responsibility for the engagement of the teams, and is now spoken about with great positivity.

Cons

I would like to see more analytics on usage from line managers, this has begun but I think there can be more. I would also like to see more assistance in how to write employee engagement strategies.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Aidan D.
Industry: Computer Software
Company size: 51-200 Employees

A serious piece of kit if you care about your team and getting the best from them

Used Weekly for 1+ year
Reviewed on 4/27/2019
Review Source: Capterra

I've found Peakon to be a well-designed, sophisticated yet easy-to-use product, invaluable in managing large teams.

Pros

The core of Peakon is its benchmarking. It captures staff feedback and measures their engagement using questionnaires, then compares its analysis with benchmarked scores based on team size, industry, location etc. It identifies areas of strength and weakness, making recommendations about improvements that can be made. We have used it to uncover morale and motivation issues amongst staff, and to identify strengths we can build upon. I'm very impressed by the level of thought that's gone into its design and development.

Cons

It can sometimes be frustrating trying to second-guess the reasoning behind anonymous feedback, but then the anonymity is key to the platform so I guess it's not the software that's at fault.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

User recommendation
9.3/10
Based on 30 user ratings
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Peakon Pricing

Peakon Pricing

Starting from
N/A
Free Trial
Subscription
Value for money
Value for Money
4.6/5
Based on 30 user ratings
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Peakon Features

Peakon Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4.7/5
Based on 30 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Peakon

Additional information for Peakon

Key features of Peakon

  • Advanced data segmentation
  • Analytics dashboard
  • Auto-generated insights
  • Automated survey reminders
  • Benchmarking
  • Continuous monitoring
  • Custom questions
  • Custom reporting
  • Customizable branding
  • Employee net promoter scores
  • Employee sampling
  • Feedback collection
  • Heatmaps
  • Multi-language
  • Multi-location support
  • Question library
  • Question rotation algorithm
  • Real-time insights
  • Single Sign-On (SSO)
  • Statistical analysis
  • Text analysis
  • Two-factor authentication

Benefits

  • Feedback can be collected every week, fortnight, month, or quarter, and paused during periods of employee absence, with automated emails and reminders to employees.

  • Employees can be engaged in two-way conversations with managers, to discuss or clarify feedback and comments, without compromising their anonymity.

  • Comments are analyzed in real-time, categorized based on their content, and Peakon then determines whether the overall sentiment of responses to each topic is positive or negative.

  • Recommendations are automatically generated by Peakon for areas requiring improvement across the organization as a whole and for individual departments or teams, and presented to individual users in prioritized lists.

  • Engagement metrics can be compared internally, such as across teams or departments, or benchmarked against other companies in the same industry.

  • Peakon FAQs

    Peakon FAQs

    Below are some frequently asked questions for Peakon.

    Q. What type of pricing plans does Peakon offer?

    Peakon offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Q. What are the main features of Peakon?

    Peakon offers the following features:

    • Advanced data segmentation
    • Analytics dashboard
    • Auto-generated insights
    • Automated survey reminders
    • Benchmarking
    • Continuous monitoring
    • Custom questions
    • Custom reporting
    • Customizable branding
    • Employee net promoter scores
    • Employee sampling
    • Feedback collection
    • Heatmaps
    • Multi-language
    • Multi-location support
    • Question library
    • Question rotation algorithm
    • Real-time insights
    • Single Sign-On (SSO)
    • Statistical analysis
    • Text analysis
    • Two-factor authentication

    Q. Who are the typical users of Peakon?

    Peakon has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Small Business

    Q. What languages does Peakon support?

    Peakon supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

    Q. What type of pricing plans does Peakon offer?

    Peakon has the following pricing plans:

    Subscription

    Q. Does Peakon support mobile devices?

    Peakon supports the following devices:

    iPhone

    Q. What other apps does Peakon integrate with?

    Peakon integrates with the following applications:

    BambooHR, BambooHR, Microsoft Azure, Okta, OneLogin, Rippling, Slack, bob

    Q. What level of support does Peakon offer?

    Peakon offers the following support options:

    FAQs, Knowledge Base, Online Support, Video Tutorials