About iGMS

iGMS is a vacation rental software that helps hosts to effectively handle day-to-day short-term rental management tasks. The software enables users to operate all Airbnb, Booking.com, HomeAway & Vrbo accounts via a single interface, with access to the same advanced functionality through the mobile app. Benefit from automated guest messaging and reviews, templates, tools for team & tasks management, an advanced channel manager, financial reporting, a direct booking management toolkit, payment processing, and more.

A free 14-day trial is available (no credit card required).

iGMS FEATURES:
- Channel manager
- Automated guest messaging
- Management of multiple accounts
- Multi-calendar
- Team management
- Automated guest reviews
- Financial reporting
- Cleaning & task management
- In-app and email notification
- Key exchange management
- Payment processing
- Direct booking management
- Mobile apps (iOS & Android)

iGMS’s powerful automation tools effectively streamline the hosting process, giving you the time and space you need to grow your business. Try vacation rental software that will transform your short-term rental business.

Contact us if you have any questions or would like to schedule a demo: [email protected]
https://www.igms.com

Key benefits of iGMS

  • iGMS automates the majority of your daily vacation rental management tasks. This means you can grow your business without increasing your headcount.

  • iGMS helps to increase guest satisfaction by ensuring a prompt and effective response to inquiries through automation and scheduled 'trigger' messages.

  • The automated guest reviews feature facilitates leaving reviews and getting feedback from your guests.

  • iGMS enables users to connect multiple accounts from different OTAs, eliminating the need to constantly login and logout.

  • Our software is seamlessly integrated with major OTAs meaning you can synchronize availability and avoid double-bookings.

  • iGMS users are able to process online payments and upsell to guests from Booking.com and those who make direct bookings.

  • With iGMS’ smart reports, hosts can easily create simple and compelling short-term rental management reports in no time.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, Australia, Japan

    Supported Languages

    English, Italian, Japanese, Spanish

    Images

    A single inbox to communicate with guests from a variety of accounts
    A single inbox to communicate with guests from a variety of accounts
    Give access to staff to be able to see their duties for each booking and coordinate their activities
    Give access to staff to be able to see their duties for each booking and coordinate their activities
    View 9 more
    iGMS screenshot: A single inbox to communicate with guests from a variety of accounts iGMS screenshot: A single inbox to communicate with guests from a variety of accounts iGMS screenshot: iGMS screenshot: iGMS screenshot: iGMS screenshot: iGMS screenshot: Give access to staff to be able to see their duties for each booking and coordinate their activities iGMS screenshot: Give access to staff to be able to see their duties for each booking and coordinate their activities

    Features

    Total features of iGMS: 31

    • API
    • Access Control
    • Automated Scheduling
    • Automatic Notifications
    • Booking Management
    • Calendar Management
    • Chat
    • Client Portal
    • Contact Database
    • Contact Management
    • Customer Database
    • Customer Experience Management
    • Customizable Templates
    • Data Synchronization
    • Email Templates
    • Instant Messaging
    • Maintenance Scheduling
    • Multi-Channel Management
    • Online Booking Integration
    • Permission Management
    • Real Time Notifications
    • Real Time Updates
    • Reservations Management
    • Room Booking
    • Task Management
    • Task Scheduling
    • Template Management
    • Travel Management
    • Vendor Management
    • Video Support
    • iCalendar Support

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    Reviews

    Overall rating

    4.6 /5
    (178)
    Value for Money
    4.6/5
    Features
    4.4/5
    Ease of Use
    4.5/5
    Customer Support
    4.6/5

    Already have iGMS?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 178
    Pat L.
    Overall rating
    • Industry: Real Estate
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great Features & Value

    Reviewed on 2020-03-28

    I had completely outsourced the management of by vacation rental to a national firm, but the...

    I had completely outsourced the management of by vacation rental to a national firm, but the results were horrible. iGMS helped me grow by over 50% AND add 3 new units with LESS effort than I had put in before I went with the national firm.

    Pros

    Simple integration to both AirBNB & VRBO, templatized & ad hoc guest communication, and seamless notification to our cleaner.

    Cons

    When I started with iGMS, it was AirGMS and only for AirBNB. They quickly added VRBO, so my 2 primary channels were covered. I'm looking forward to the direct booking and Booking.com features coming later in 2020.

    Response from iGMS

    Hello Pat,

    Thank you for the time you took to review your experience with us in such detail. We really appreciate that. It is a great honor to hear that your business has grown bigger with us and that our onboarding, Unified Inbox and cleaning management tools have been of significant aid to you. As for the pricing, we are always glad to offer any help possible to support member of hosting community. And just remind you that Booking.com along with the direct booking engine are on their way to be released in Q2-3 2020. Looking forward to hearing from you!

    Best,
    iGMS Team

    Kent A.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    From 20 to 2 hours

    Reviewed on 2020-02-26

    My overall experience with IGMS has been great! Very simple to apply to my current business, they...

    My overall experience with IGMS has been great! Very simple to apply to my current business, they seem like a company that really wants to earn my repeat business and is actually interested in how they can improve their software to make it easier for the clients.

    Pros

    The scheduled messaging is by far my favorite feature of IGMS. I was able to utilize the free trial service until I decided to grow my marketing efforts into Homeaway. Once adding HA, communication quickly became overwhelming. The anxiety was relieved after registering as a Pro user.

    Before IGMS, I was spending no less than about 15-20hrs just in communication alone. Granted I was able to do this from my phone, but still very inconvenient to say the least. I now have 8 scheduled messages that go out for every guest that books. With between 20 - 30 guests per month thats around 240 messages/month at all times of the day and night. These are automatically sent, at designated times, without ever forgetting to send a crucial message.

    In addition, I no longer have to schedule or contact my cleaners when I receive a booking. They are automatically notified! The ability to add instructions and timing is another huge time saver. And that's really what its all about... reducing time spent managing so I am free to live my life, not be a slave to it.

    Cons

    Pricing tools are the next features that can be added to save the most time. I was really hoping IGMS would have similar pricing tools to airbnb that could be pushed to other pages, but no such luck. I've been hearing it's in the works, but it can't come soon enough!

    Response from iGMS

    Hello Kent,

    Thank you for taking the time and sharing such detailed feedback. We are filled with joy knowing that our Unified Inbox and Cleaning Tasks management features became a game-changer for your business. As for the Pricing Management Toolkit, it is planned to go live after integration with Booking.com (around Q2 2020). Our product team is constantly working to speed up the release. Stay tuned with us because we have lot's of exciting news to share this year!

    Regards,
    iGMS Team

    Saad M.
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    AIrGMS for Multiple property owners/property managers

    Reviewed on 2018-09-18

    Pros

    Message Automation
    Templated messages easily available for specific property
    one inbox for all your properties
    All your reports under one umbrella
    Cleaning and Maint. Staff management and assignment
    reporting on each staff members assignment.
    Multi- property/Airbnb Accounts calendar view in one place
    Task management
    Summary of check-in/out for multiple days and properties in one place.

    Cons

    Only works with Airbnb
    Toooooo many updates come through to Production system in use and there is no set update schedule or timming which causes huge issues, you might be in the middle of some important task and application update will get pushed, extremely annoying and frequency is one that I have never seen before even in underdevelopment apps.
    sometimes there is a Delay in processing and it slows down

    Response from AirGMS

    Dear Saad,

    We are definitely grateful for pointing out our main features, as we put so much efforts to create them! As for 3rd platforms integration, we have introduced HomeAway/VRBO integration (Beta version). You can integrate your other non-Airbnb calendars and tasks via the iCal calendar. Feel free to address support via Live chat anytime with any question.

    Best,
    AirGMS Team

    Kim P.
    Overall rating
    • Industry: Real Estate
    • Company size: Self Employed
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great Software!

    Reviewed on 2020-12-12

    This software has helped us interface 2 marketing platforms so that we can maximize our bookings.

    This software has helped us interface 2 marketing platforms so that we can maximize our bookings.

    Pros

    This software is a great service for managing our STR! Easy to use and manage. We are very Happy with it!

    Cons

    The thing I like the least about iGMS is I never can get customer service on the phone. They only email back.

    Response from iGMS

    Dear Kim,

    Thank you for taking the time and reviewing your experience with iGMS. We are delighted to know that our app serves you well, we are constantly working to imporve it. As for the customer support team, we don't provide phone support but Customer experience team is available online: Monday - Friday 24h, Saturday - Sunday: reply within 48 hours. Looking forward to connecting with you!

    Best,
    iGMS Team

    Verified Reviewer
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Monthly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Pros and Cons of iGMS

    Reviewed on 2020-06-27

    My overall experience with iGMS has been very productive,promising and gratifying. This program is...

    My overall experience with iGMS has been very productive,promising and gratifying. This program is user friendly it is easy to follow ,well versed in the the process of step by step applications making it easy to maneuver and excel in the process, a definite plus and value in my life!

    Pros

    The features I enjoy most with this software is the Journal key because it gives quick access to the demographics and history of the client without having to go into the document.

    Cons

    The part I like the least of this software is the complete feature because once you use it you can no longer go in to revise, you have to send a request and wait for at least 24 hours for the update and only then can you add or change any of the demographics.

    Response from iGMS

    Hello,
    Thank you for such a thourough review and for chosing iGMS. It is a great news that our app lessens your workload while saving more time for essential business activities. If you have any specific suggestions to make, feel free to send them at [email protected], we reguralry inform our produc team about our customers' ideas. We also highly recommend to subscribe to our blog to stay informed and supported by our tips and articles https://www.igms.com/blog/.

    Best,
    iGMS Team

    Showing 5 reviews of 178 Read all reviews

    iGMS FAQs

    Below are some frequently asked questions for iGMS.

    iGMS offers the following pricing plans:

    • Starting from: US$1.00
    • Pricing model: Subscription
    • Free Trial: Available

    Flexible: $1 per booked night Pro: from $18 per month, per property Enterprise: Custom pricing for organizations with over 50 properties that need customizable solutions and dedicated support.

    iGMS offers the following features:

    • Airbnb calendar integration
    • Airbnb multi-chat
    • Auto / popup notifications
    • Automated messages
    • Automatic pricing optimization
    • CRM
    • Calendar Management
    • Check-in instructions
    • Cleaning team management
    • Contact management
    • Deep integration with Airbnb
    • External calendars via iCal
    • External calendars via iCal (VRBO, HomeAway)
    • Financial Reporting
    • Front office management
    • Group management
    • Guest experience (GEM)
    • Housekeeping management
    • Maintenance management
    • Manage multiple Airbnb accounts
    • Manage special requests
    • Message Automation
    • Message templates
    • Multi-calendar
    • Multi-calendar dashboard
    • Multi-platform synchronization
    • Multi-property
    • Native integration with Airbnb
    • Online booking
    • Operational tasks
    • Parent and child bookings management
    • Personalized templates
    • Predefined template elements
    • Price changing
    • Property database
    • Reservations management
    • Reviews Automation
    • Routine tasks automation
    • Single inbox
    • Task scheduling
    • Team Management
    • To-do notes
    • Travel agent bookings
    • Vacation rental
    • Vendor management
    • Work order management

    iGMS has the following typical customers:

    Small Business, Large Enterprises, Freelancers, Mid Size Business

    iGMS supports the following languages:

    English, Italian, Japanese, Spanish

    iGMS supports the following devices:

    Android, iPhone, iPad

    We do not have any information about what integrations iGMS has

    iGMS offers the following support options:

    FAQs, Online Support, Knowledge Base, Video Tutorials

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