About TenantCloud

TenantCloud is a rental property accounting and management software that provides Landlords, Tenants and ServicePros with personal portals to manage online rent collection, communication, and maintenance requests. As a multitasking system, TenantCloud includes rental accounting, advertising and invoicing capabilities in addition to tenant screening and application status tracking functionality.

From the landlord portal, users can access basic accounting information, perform background checks on potential tenants, and schedule service reminders. Landlords can also create websites to list and market their properties, post vacant rentals to various listing websites through ILS (Internet Listing Service) syndication, and capture rental agreement signatures with e-signature technology. With online payments, TenantCloud enables users to accept rent securely online.

TenantCloud equips users with a separate portal for tenants. From the tenant portal, users can complete online rental applications, make rental payments, and submit visual maintenance requests. Using tenant match technology, TenantCloud serves to suggest relevant property listings to prospective tenants. Since TenantCloud tracks and manages rental activity, tenants have access to a complete record of all of their rental activity including rental agreements, receipts and move in/out photos.

TenantCloud enables users to create a ServicePro profile designed to help users advertise their business or services and find new customers. Through the ServicePro profile, TenantCloud allows users to receive new job opportunities, manage orders and send quotes.


Key benefits of TenantCloud

  • TenantCloud is available as a native mobile app on iOS and Android platforms, allowing users to manage rental properties, payments, and communication on the move.

  • TenantCloud enables users to manage rent collection online.

  • With daily data backups and 256-bit encryption, TenantCloud ensures that all user data is stored and managed securely.

  • TenantCloud offers on-demand reporting, granting users insight into relevant financial and rental data.

  • Users can advertise their rental properties on various listing websites such as Zillow, Trulia, HotPads, and more through ILS (Internet Listing Service) syndication.

  • Images

    TenantCloud Software - Screen Tenants
    TenantCloud Software - List Properties
    TenantCloud Software - Receive Rent Online
    TenantCloud Software - Run Accounting
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    TenantCloud video
    TenantCloud video
    TenantCloud Software - Screen Tenants
    TenantCloud Software - List Properties
    TenantCloud Software - Receive Rent Online
    TenantCloud Software - Run Accounting

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    Reviews

    Overall rating

    4.3 /5
    (350)
    Value for Money
    4.3/5
    Features
    4.0/5
    Ease of Use
    4.0/5
    Customer Support Software
    4.1/5

    Already have TenantCloud?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 350
    Verified Reviewer
    Overall rating
    • Industry: Real Estate
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    The best simple property management SaaS

    Reviewed on 2023-08-06

    Pros

    Simple easy to use and understand. It works great without becoming complex.

    Cons

    Lacks custom features that might be desired

    Kelli
    Overall rating
    • Industry: Real Estate
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Tenant Cloud is the perfect solution for us!

    Reviewed on 2019-11-25

    Great experience, I would recommend they take requests and complaints more serious. As well, when...

    Great experience, I would recommend they take requests and complaints more serious. As well, when making changes with updates, ensure that they are updates that consumers need or won't affect their current uses.

    Pros

    The ease of use, and ability to personalize most of the information input into the software.

    Cons

    The updates that are made regularly often affect items we were using and then they are no longer useful to us.

    Alternatives Considered

    Propertyware

    Reasons for Choosing TenantCloud

    Propertyware is to in-depth of software, and requires too many fields for each entry or item you want to include.

    Switched From

    Propertyware

    Response from TenantCloud

    Thanks for your great review, we really appreciate that.

    Tim
    Overall rating
    • Industry: Real Estate
    • Company size: 2–10 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 2.0 /10

    Daily SPAM & Poor Customer Service Respondes

    Reviewed on 2021-11-03

    After setting up one property the system would allow me to at more Units. Didn't have time to...

    After setting up one property the system would allow me to at more Units. Didn't have time to figure it out. The daily SPAM, the reply to asking about stopping the emails and I'm glad I didn't try to get Verified. I see a number of complaints on that process. Plus when I reached out to their online support chat, I was asked if I had an account with TC. At that moment I didn't because I wanted some answer before wasting my time. The reply was you have to have an account for us to talk to you!!! REALLY?!?!?!

    Pros

    It had a fresh look and it was somewhat easy to figure out without looking for or asking for help.

    Cons

    14 days trial is not enough time to really put this service through it's passes. The daily SPAM to upgrade and use other services and not being able to stop them. Per customer service, (my words) live with it or don't use our service.

    Alternatives Considered

    Innago

    Reasons for Switching to TenantCloud

    I didn't, I have since deleted my account and this service is no longer be reviewed for use at this time. We are left with Innago and we are testing this service. So far so good, even with some minor quarks, plus it's a free service to use.

    Response from TenantCloud

    Tim, thank you for taking a moment and sharing your comment with the community. We take our customer service very seriously, so we pulled the dialog to see what happened. Yes indeed, our rep has suggested you create an account but also he has answered all your questions regarding how the system works and how it can help you.

    We are sad that you have decided not to go with TenantCloud, but we are hoping your business will be in a great place with your next property management software.

    Best regards,
    TenantCloud Team

    Michael
    Overall rating
    • Industry: Management Consulting
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    A great entry level software

    Reviewed on 2021-11-29

    Pros

    Support is outstanding first and foremost. After that, it provides many of the features i needed in management platform, is very easy to navigate on the tenant side, a feature that would be a deal breaker as tenants don't want to spend a lot of time trying to find what they need, and the ability to record other company income and expenses suck as vending machine proceeds is a major plus.

    Cons

    Would like to have the ability to offer an online application without it being tied to a specific property, or requiring me to lust the property first. Also would like to see the ability to add new vendors on the fly through the expense form. When a maintenance guy brings mw a new receipt for payout, i often have to cancel the entey to go back and add a new vendor first.

    Neill
    Overall rating
    • Industry: Real Estate
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    New and still in trial

    Reviewed on 2021-04-02

    Pros

    Loved the vendor process and maintenance requests as well as the owner portals.

    Cons

    There is no Move In / Move out and general inspection documentation. it will beneficial to have such function and then have the system allow you to task the work to a contractor.
    You do not have a reconciliation process for bank accounts I think that is a negative.
    Also you don't have an option to issues 1099 to vendors / owners and fire files to the IRS again another negative.

    Alternatives Considered

    Buildium

    Reasons for Choosing TenantCloud

    Savings on costs and also owner reporting and tenant issues posting is very appealing....
    Showing 5 reviews of 350 Read all reviews

    TenantCloud FAQs

    Below are some frequently asked questions for TenantCloud.

    TenantCloud offers the following pricing plans:

    • Starting from: US$15.60/month
    • Pricing model: Subscription
    • Free Trial: Available

    Starter - $12/mo Growth - $40/m Business - Custom Pricing - please contact Tenant Cloud for pricing information. TenantCloud is a solution for landlords, tenants, and professionals with the opportunity to upgrade.

    TenantCloud has the following typical customers:

    2–10, 11–50, 51–200

    TenantCloud supports the following languages:

    English

    TenantCloud supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    TenantCloud integrates with the following applications:

    Google Calendar, Google Maps, QuickBooks, Stripe

    TenantCloud offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

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