About TenantCloud

TenantCloud is a rental property accounting and management software that provides Landlords, Tenants and ServicePros with personal portals to manage online rent collection, communication, and maintenance requests. As a multitasking system, TenantCloud includes rental accounting, advertising and invoicing capabilities in addition to tenant screening and application status tracking functionality.

From the landlord portal, users can access basic accounting information, perform background checks on potential tenants, and schedule service reminders. Landlords can also create websites to list and market their properties, post vacant rentals to various listing websites through ILS (Internet Listing Service) syndication, and capture rental agreement signatures with e-signature technology. With online payments, TenantCloud enables users to accept rent securely online.

TenantCloud equips users with a separate portal for tenants. From the tenant portal, users can complete online rental applications, make rental payments, and submit visual maintenance requests. Using tenant match technology, TenantCloud serves to suggest relevant property listings to prospective tenants. Since TenantCloud tracks and manages rental activity, tenants have access to a complete record of all of their rental activity including rental agreements, receipts and move in/out photos.

TenantCloud enables users to create a ServicePro profile designed to help users advertise their business or services and find new customers. Through the ServicePro profile, TenantCloud allows users to receive new job opportunities, manage orders and send quotes.

Pricing starting from:

US$15.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of TenantCloud

  • TenantCloud is available as a native mobile app on iOS and Android platforms, allowing users to manage rental properties, payments, and communication on the move.

  • TenantCloud enables users to manage rent collection online.

  • With daily data backups and 256-bit encryption, TenantCloud ensures that all user data is stored and managed securely.

  • TenantCloud offers on-demand reporting, granting users insight into relevant financial and rental data.

  • Users can advertise their rental properties on various listing websites such as Zillow, Trulia, HotPads, and more through ILS (Internet Listing Service) syndication.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    US$15.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    TenantCloud Software - Screen Tenants
    TenantCloud Software - List Properties
    TenantCloud Software - Receive Rent Online
    TenantCloud Software - Run Accounting
    View 6 more
    TenantCloud video
    TenantCloud video
    TenantCloud Software - Screen Tenants
    TenantCloud Software - List Properties
    TenantCloud Software - Receive Rent Online
    TenantCloud Software - Run Accounting

    Features

    Total features of TenantCloud: 68

    • ACH Payment Processing
    • Accounting Integration
    • Accounting Software
    • Activity Dashboard
    • Activity Tracking
    • Ad hoc Reporting
    • Alerts/Notifications
    • Background Screening
    • Billing & Invoicing
    • Calendar Management
    • Client Portal
    • Commercial Property Management Software
    • Communication Management
    • Contact Database
    • Contact Management Software
    • Credit Card Processing
    • Credit Check
    • Customer Database
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Document Management Software
    • Document Storage
    • Electronic Payments
    • Expense Tracking
    • Faculty/Staff Management
    • Financial Management Software
    • Financial Reporting Software
    • For Property Managers
    • General Ledger
    • Insurance Management
    • Invoice Management
    • Late Fee Calculation
    • Lead Management Software
    • Lease Management Software
    • Lease Tracking
    • Maintenance Management Software
    • Maintenance Scheduling
    • Mobile Access
    • Online Payments
    • Owner Portal
    • Payment Processing Software
    • Portfolio Management
    • Property Database
    • Real Time Notifications
    • Recurring/Subscription Billing
    • Reminders
    • Rent Tracking
    • Rental Property Management Software
    • Reporting & Statistics
    • Residential Leases
    • Residential Properties
    • Self Service Portal
    • Summary Reports
    • Task Management Software
    • Tax Management Software
    • Template Management
    • Tenant Portal
    • Tenant Tracking
    • Third Party Integrations
    • Transaction History
    • Transaction Monitoring
    • User Management
    • Vacancy Management
    • Vendor Management Software
    • Web-based Deployment
    • Website Management
    • Work Order Management

    Alternatives

    Re-Leased

    4.5
    #0 Alternative to TenantCloud
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    Hemlane

    4.8
    #1 Alternative to TenantCloud
    Oversee, organize, and market long-term rental properties securely with Hemlane’s cloud-based real estate management...

    QuickBooks Desktop Pro

    4.4
    #2 Alternative to TenantCloud
    QuickBooks Desktop Pro automates billing and invoicing in addition to work orders. Users can link bank accounts, define...

    Propertyware

    3.8
    #3 Alternative to TenantCloud
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    Reviews

    Overall rating

    4.1 /5
    (224)
    Value for Money
    4.1/5
    Features
    3.9/5
    Ease of Use
    3.9/5
    Customer Support Software
    3.9/5

    Already have TenantCloud?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 224
    Rosa
    Overall rating
    • Industry: Real Estate
    • Company size: 2-10 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    We manage our 15 units for free

    Reviewed on 10/15/2016

    I heard about tenantcloud last year from a friend of mine. I wasn't hurrying to sign up. Most of...

    I heard about tenantcloud last year from a friend of mine. I wasn't hurrying to sign up. Most of the time free softwares end up poorly. I was using buildium, but it was too expensive. I signed up a while after tenantcloud integrated background checks. It's been half a year since and I'm loving it. Online payments, tenant screening and reports. We use it for our 15 units and everything works great. The system is very easy and customer support is great. I recommend it for small landlords, it's perfect.

    Pros

    It's free, it has online payments and a great customer support.

    Cons

    Waiting for criminal report to be integrated.

    Response from TenantCloud

    We can¿t thank you enough for your great review. Happy landlording!

    Ryan
    Overall rating
    • Industry: Real Estate
    • Company size: 2-10 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Makes managing tenants a little easier

    Reviewed on 7/9/2020

    Tenant Cloud keeps things simple. This is what I want. There are some extremnely robust solutions...

    Tenant Cloud keeps things simple. This is what I want. There are some extremnely robust solutions that offer similar offering...but too much...is sometimes overwhelming. This suits my needs just fine. There are minor issues that could use some work however I feel like Tenant Cloud will likely get better as time goes on and for now I'm happy to go along for the ride! I think they have all the nuts and bolts for the most part and the price is reasonable. I would recommend people to give it a try.

    Pros

    Tenant Cloud helps with automation naturally. If I can use software that takes manually entries out of the equation...I'm a fan. This software does that nicely. Tenants can view and digitally sign their lease, view charges, pay rent, communicate through platform if they like. Oh and it generates reports. What else do you really need? The interface is rather simple...easy to work with and graphically pleasing. It's rather intuitive. Doesn't take long to become comfortable. It's a nice product offering that solves my problems.

    Cons

    There are small details that can be frustrating but overlooked. When drafting my boilerplate lease...the format comes out slight wrong every time. The software creates a bunch of space between words or sentences. It appears random but I just edit it every time I create a lease...to clean it up and look proper. Setting up the lease could use a few tweaks. Tenant can not see a list of charges until AFTER the lease is signed. I'd like for them to see the charges at the time the lease is signed. It helps Tenant visually see what they are paying for at time of signing.

    Response from TenantCloud

    We are very grateful for your kind words. Thanks a lot for such a positive feedback.

    Verified Reviewer
    Overall rating
    • Industry: Real Estate
    • Company size: 2-10 Employees
    • Used for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 0.0 /10

    Scam that Won't Delete Your Account

    Reviewed on 7/1/2020

    Pros

    There was nothing about the software or customer experience that I enjoyed

    Cons

    Tenant cloud is *happy* to continue charging you every month, even though you haven't "completed setup" of your account; however, they:

    - Have a customer service line that goes to voicemail (and no one returns your call)
    - Have "chat" online that is unwilling to help, can't cancel your account, and won't transfer you to a supervisor

    It's basically like the old "CD" scams that would get you paying a monthly rate and then make it very difficult to cancel the subscription

    Response from TenantCloud

    Thanks for your feedback. We are happy to help all our customers and are trying to do that efficiently and in a timely manner.

    As our Support Team has previously responded via a support ticket, your issue is being under review. You have subscribed to a paid plan and was using our system. Later we have added a new feature called "Onboarding" and since your account was missing some information it was shown to you as well.

    Due to this, you must have misinterpreted the system onboarding. But the day you've contacted our Support Team, we have canceled your subscription. We are sorry you had such experience with our system. We are improving our service every day to make sure our users have the best tools that help their business.

    Lee
    Overall rating
    • Industry: Capital Markets
    • Company size: 501-1,000 Employees
    • Used Monthly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Satisfied small scale landlord

    Reviewed on 12/7/2022

    For use in small scale property management scenarios, by owner - Satisfied with the overall...

    For use in small scale property management scenarios, by owner - Satisfied with the overall capabilities of the free version of TC. This has given us a more secure platform to receive payments from tenants, track the status of payments, and keep a library of invoices and other documents (for both tenant & landlord).

    Pros

    For use in small scale property management scenarios, by owner - it's very helpful to associate tenants with rent obligations; and have a platform that automatically generates invoices and receipts. It's extremely helpful to have a secure platform that tenants and landlords can use for payment, and is user friendly. This is an organized and accessible way to ensure tenants have the right access to documents, as well as generates receipts following their payments. Seeing payments pass through multiple stages on the platform is helpful to stay updated. Very helpful for use across small scale landlords.

    Cons

    For use in small scale property management scenarios, by owner - The processing time from payments to transferred into landlord account is longer than expected, and the only area that I would really like to see improvement in the free version of TC access. Additionally, I would like the ability to split or share rent between tenants more accessible on the free TC platform

    Kelli
    Overall rating
    • Industry: Real Estate
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Tenant Cloud is the perfect solution for us!

    Reviewed on 11/25/2019

    Great experience, I would recommend they take requests and complaints more serious. As well, when...

    Great experience, I would recommend they take requests and complaints more serious. As well, when making changes with updates, ensure that they are updates that consumers need or won't affect their current uses.

    Pros

    The ease of use, and ability to personalize most of the information input into the software.

    Cons

    The updates that are made regularly often affect items we were using and then they are no longer useful to us.

    Alternatives Considered

    Propertyware

    Reasons for Choosing TenantCloud

    Propertyware is to in-depth of software, and requires too many fields for each entry or item you want to include.

    Switched From

    Propertyware

    Response from TenantCloud

    Thanks for your great review, we really appreciate that.

    Showing 5 reviews of 224 Read all reviews

    TenantCloud FAQs

    Below are some frequently asked questions for TenantCloud.

    TenantCloud offers the following pricing plans:

    • Starting from: US$15.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Free - $0/mo Starter - $12/mo Growth - $40/m Business - Custom Pricing - please contact Tenant Cloud for pricing information. TenantCloud is a solution for landlords, tenants, and professionals with the opportunity to upgrade.

    TenantCloud has the following typical customers:

    2-10, 11-50, 51-200, 201-500

    TenantCloud supports the following languages:

    English

    TenantCloud supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    TenantCloud integrates with the following applications:

    Google Calendar, Google Maps, QuickBooks, Stripe

    TenantCloud offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

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