About TenantCloud
TenantCloud is a rental property accounting and management software that provides Landlords, Tenants and ServicePros with personal portals to manage online rent collection, communication, and maintenance requests. As a multitasking system, TenantCloud includes rental accounting, advertising and invoicing capabilities in addition to tenant screening and application status tracking functionality.
From the landlord portal, users can access basic accounting information, perform background checks on potential tenants, and schedule service reminders. Landlords can also create websites to list and market their properties, post vacant rentals to various listing websites through ILS (Internet Listing Service) syndication, and capture rental agreement signatures with e-signature technology. With online payments, TenantCloud enables users to accept rent securely online.
TenantCloud equips users with a separate portal for tenants. From the tenant portal, users can complete online rental applications, make rental payments, and submit visual maintenance requests. Using tenant match technology, TenantCloud serves to suggest relevant property listings to prospective tenants. Since TenantCloud tracks and manages rental activity, tenants have access to a complete record of all of their rental activity including rental agreements, receipts and move in/out photos.
TenantCloud enables users to create a ServicePro profile designed to help users advertise their business or services and find new customers. Through the ServicePro profile, TenantCloud allows users to receive new job opportunities, manage orders and send quotes.
Pricing starting from:
US$15.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to TenantCloud
Key benefits of TenantCloud
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
United States
Supported Languages
English
Pricing starting from:
US$15.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to TenantCloud
Images
Features
Total features of TenantCloud: 68
Alternatives
Re-Leased
Hemlane
QuickBooks Desktop Pro
Propertyware
Reviews
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- Industry: Real Estate
- Company size: 2-10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
We manage our 15 units for free
Reviewed on 10/15/2016
I heard about tenantcloud last year from a friend of mine. I wasn't hurrying to sign up. Most of...
I heard about tenantcloud last year from a friend of mine. I wasn't hurrying to sign up. Most of the time free softwares end up poorly. I was using buildium, but it was too expensive. I signed up a while after tenantcloud integrated background checks. It's been half a year since and I'm loving it. Online payments, tenant screening and reports. We use it for our 15 units and everything works great. The system is very easy and customer support is great. I recommend it for small landlords, it's perfect.
Pros
It's free, it has online payments and a great customer support.
Cons
Waiting for criminal report to be integrated.
Response from TenantCloud
We can¿t thank you enough for your great review. Happy landlording!
- Industry: Real Estate
- Company size: 2-10 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Makes managing tenants a little easier
Reviewed on 7/9/2020
Tenant Cloud keeps things simple. This is what I want. There are some extremnely robust solutions...
Tenant Cloud keeps things simple. This is what I want. There are some extremnely robust solutions that offer similar offering...but too much...is sometimes overwhelming. This suits my needs just fine. There are minor issues that could use some work however I feel like Tenant Cloud will likely get better as time goes on and for now I'm happy to go along for the ride! I think they have all the nuts and bolts for the most part and the price is reasonable. I would recommend people to give it a try.
Pros
Tenant Cloud helps with automation naturally. If I can use software that takes manually entries out of the equation...I'm a fan. This software does that nicely. Tenants can view and digitally sign their lease, view charges, pay rent, communicate through platform if they like. Oh and it generates reports. What else do you really need? The interface is rather simple...easy to work with and graphically pleasing. It's rather intuitive. Doesn't take long to become comfortable. It's a nice product offering that solves my problems.
Cons
There are small details that can be frustrating but overlooked. When drafting my boilerplate lease...the format comes out slight wrong every time. The software creates a bunch of space between words or sentences. It appears random but I just edit it every time I create a lease...to clean it up and look proper. Setting up the lease could use a few tweaks. Tenant can not see a list of charges until AFTER the lease is signed. I'd like for them to see the charges at the time the lease is signed. It helps Tenant visually see what they are paying for at time of signing.
Response from TenantCloud
We are very grateful for your kind words. Thanks a lot for such a positive feedback.
- Industry: Real Estate
- Company size: 2-10 Employees
- Used for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Scam that Won't Delete Your Account
Reviewed on 7/1/2020
Pros
There was nothing about the software or customer experience that I enjoyed
Cons
Tenant cloud is *happy* to continue charging you every month, even though you haven't "completed setup" of your account; however, they:
- Have a customer service line that goes to voicemail (and no one returns your call)
- Have "chat" online that is unwilling to help, can't cancel your account, and won't transfer you to a supervisor
It's basically like the old "CD" scams that would get you paying a monthly rate and then make it very difficult to cancel the subscription
Response from TenantCloud
Thanks for your feedback. We are happy to help all our customers and are trying to do that efficiently and in a timely manner.
As our Support Team has previously responded via a support ticket, your issue is being under review. You have subscribed to a paid plan and was using our system. Later we have added a new feature called "Onboarding" and since your account was missing some information it was shown to you as well.
Due to this, you must have misinterpreted the system onboarding. But the day you've contacted our Support Team, we have canceled your subscription. We are sorry you had such experience with our system. We are improving our service every day to make sure our users have the best tools that help their business.
- Industry: Capital Markets
- Company size: 501-1,000 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Satisfied small scale landlord
Reviewed on 12/7/2022
For use in small scale property management scenarios, by owner - Satisfied with the overall...
For use in small scale property management scenarios, by owner - Satisfied with the overall capabilities of the free version of TC. This has given us a more secure platform to receive payments from tenants, track the status of payments, and keep a library of invoices and other documents (for both tenant & landlord).
Pros
For use in small scale property management scenarios, by owner - it's very helpful to associate tenants with rent obligations; and have a platform that automatically generates invoices and receipts. It's extremely helpful to have a secure platform that tenants and landlords can use for payment, and is user friendly. This is an organized and accessible way to ensure tenants have the right access to documents, as well as generates receipts following their payments. Seeing payments pass through multiple stages on the platform is helpful to stay updated. Very helpful for use across small scale landlords.
Cons
For use in small scale property management scenarios, by owner - The processing time from payments to transferred into landlord account is longer than expected, and the only area that I would really like to see improvement in the free version of TC access. Additionally, I would like the ability to split or share rent between tenants more accessible on the free TC platform
- Industry: Real Estate
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Tenant Cloud is the perfect solution for us!
Reviewed on 11/25/2019
Great experience, I would recommend they take requests and complaints more serious. As well, when...
Great experience, I would recommend they take requests and complaints more serious. As well, when making changes with updates, ensure that they are updates that consumers need or won't affect their current uses.
Pros
The ease of use, and ability to personalize most of the information input into the software.
Cons
The updates that are made regularly often affect items we were using and then they are no longer useful to us.
Alternatives Considered
PropertywareReasons for Choosing TenantCloud
Propertyware is to in-depth of software, and requires too many fields for each entry or item you want to include.Switched From
PropertywareResponse from TenantCloud
Thanks for your great review, we really appreciate that.
TenantCloud FAQs
Below are some frequently asked questions for TenantCloud.Q. What type of pricing plans does TenantCloud offer?
TenantCloud offers the following pricing plans:
- Starting from: US$15.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Free - $0/mo Starter - $12/mo Growth - $40/m Business - Custom Pricing - please contact Tenant Cloud for pricing information. TenantCloud is a solution for landlords, tenants, and professionals with the opportunity to upgrade.
Q. Who are the typical users of TenantCloud?
TenantCloud has the following typical customers:
2-10, 11-50, 51-200, 201-500
Q. What languages does TenantCloud support?
TenantCloud supports the following languages:
English
Q. Does TenantCloud support mobile devices?
TenantCloud supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does TenantCloud integrate with?
TenantCloud integrates with the following applications:
Google Calendar, Google Maps, QuickBooks, Stripe
Q. What level of support does TenantCloud offer?
TenantCloud offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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