Dispatch Science

4.9 (9)
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Artificial intelligence for your unfair advantage

About Dispatch Science

Dispatch Science is a disruptive Delivery Management System for shippers, transporters, and couriers. We simplify and automate your order-entry, dispatching, routing, transportation, live tracking, billing and reporting. Our capabilities extend beyond the last-mile to also include mid and first mile transportation management, and chain of custody visibility.

Our Artificial Intelligence platform and cutting-edge algorithms help you plan, execute, and fulfill your service, delivery, and dispatch operations while automatically determining optimal order assignments and routes.

We connect you, your drivers, your customers, and other partners with real-time ETA’s and live status throughout the entire delivery process.Client features include an easy to use order-entry web portal, real-time delivery tracking, email and SMS notifications along with integrations to a multitude of shippers.

We offer a wide-range of dispatching capabilities. Our signature Automated Dispatch uses Artificial Intelligence to match and assign delivery orders to the best available driver while accounting for pickup and delivery windows, vehicle weight and space requirements, service level commitments, and a host of other customer or driver constraints.

For drivers, native Android and iOS apps are included. These leverage customizable pick-up and delivery workflows, optimized routes, barcode scanning, signature and photo proof of delivery, chat, and self-serve access to commissions and earnings.

Business leaders appreciate the dashboard with live analytics, while audit capabilities offer the complete visibility of past events and statuses. We are HIPAA compliant and provide enterprise-grade security, reliability and scalability.

Client features include an easy to use order-entry web portal, real-time delivery tracking, email and SMS notifications along with integrations to a multitude of shippers.

We offer a wide-range of dispatching capabilities. Our signature Automated Dispatch uses Artificial Intelligence to match and assign delivery orders to the best available driver while accounting for pickup and delivery windows, vehicle weight and space requirements, service level commitments, and a host of other customer or driver constraints.

We include native Android and iOS apps for your drivers. These leverage customizable pick-up and delivery workflows, optimized routes, barcode scanning, signature and photo proof of delivery, chat, and self-serve access to commissions and earnings.

Business leaders appreciate our dashboard with live analytics, while audit capabilities offer the complete visibility of past events and statuses. We are HIPAA compliant and provide enterprise-grade security, reliability and scalability.

Our robust API integrates with accounting systems such as Quickbooks, as well as other 3rd party platforms.


Key benefits of Dispatch Science

  • Dispatch Science helps reduce operators manual tasks by automating the assignment of orders to drivers using advanced algorithms.

  • Native iOS & Android mobile apps allow organizations to send a variety of alerts and real-time notifications to dispatchers, drivers, and customers.

  • Dispatch Science provides organizations with automated billing and editable invoice templates for customer and driver payment processing and collections.

  • The platform provides web services and traditional EDI for easy integration with high-volume clients and 3rd parties.

  • Dispatch Science helps eliminate organizational bottlenecks by facilitating the combination of on-demand and fixed-route operations.

  • Images

    Dispatch Science Software - Analytics and activity dashboard
    Dispatch Science Software - Live map-view dispatch board showing auto-dispatch optimized route and stop list
    Dispatch Science Software - Live map-based dispatch board showing details
    Dispatch Science Software - Live grid-based dispatch board with drag & drop orders to drivers
    Dispatch Science Software - Live & optimized routed work
    Dispatch Science Software - Driver app with driver status, earnings, and delivery run summary
    Dispatch Science Software - Driver app: Driver working on offline mode
    Dispatch Science Software - Driver app: Signature capture. Also supports photo-capture, ID verification & barcode scanning.
    Dispatch Science Software - Order-Entry screen
    Dispatch Science Software - Customize alerts and notifications
    Dispatch Science Software - In-app chat and broadcast application
    Dispatch Science Software - Customer mobile self-service order booking app
    Dispatch Science Software - Order templates for 1-click order booking
    View 14 more
    Dispatch Science video
    Dispatch Science Software - Analytics and activity dashboard
    Dispatch Science Software - Live map-view dispatch board showing auto-dispatch optimized route and stop list
    Dispatch Science Software - Live map-based dispatch board showing details
    Dispatch Science Software - Live grid-based dispatch board with drag & drop orders to drivers
    Dispatch Science Software - Live & optimized routed work
    Dispatch Science Software - Driver app with driver status, earnings, and delivery run summary
    Dispatch Science Software - Driver app: Driver working on offline mode
    Dispatch Science Software - Driver app: Signature capture. Also supports photo-capture, ID verification & barcode scanning.
    Dispatch Science Software - Order-Entry screen
    Dispatch Science Software - Customize alerts and notifications
    Dispatch Science Software - In-app chat and broadcast application
    Dispatch Science Software - Customer mobile self-service order booking app
    Dispatch Science Software - Order templates for 1-click order booking

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    Reviews

    Overall rating

    4.9 /5
    (9)
    Value for Money
    4.9/5
    Features
    5/5
    Ease of Use
    4.9/5
    Customer Support Software
    5/5

    Already have Dispatch Science?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 9
    Matthew
    Matthew
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 51–200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Dispatch Science is Revolutionizing the Way We Run Our Business

    Reviewed on 2020-06-09

    Pros

    Dispatch Science provides us the ability to manage every aspect of our business. Having one system that auto dispatches, plans and optimizes routes, manages receivables, and creates driver settlements is imperative to our success. This software is so user friendly, we were able to train our entire operations team in just a few short hours. We especially like the web based platform that we can log into from anywhere on any device. After researching several options in the market, Dispatch Science provides us with the features, unmatched value and support we needed.

    Cons

    There was a bit of a learning curve switching ERP's, but overall the transition was smooth.

    Response from Dispatch Science

    Hello Mathew, Thanks for leaving us this review - we appreciate the feedback. Glad to hear that Dispatch Science is revolutionizing the way you run your business. We love working with your company and look forward to deploying more improvements for you and the team soon!

    Lexton
    Overall rating
    • Industry: Logistics & Supply Chain
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Highly customizable at a discounted cost

    Reviewed on 2024-05-07

    Excellent. We began transitioning our business from our old platform to the new with surprising...

    Excellent. We began transitioning our business from our old platform to the new with surprising ease. Customer service has been great, albeit with a few minor hiccups at times - as one might expect anywhere else. They operate like a small business with a capacity to perform of a much larger business giving a feel that they are personally involved with our business while also having the ability to resolve our issues in a timely manner.

    Pros

    Our business is unique and every provider similar to Dispatch Science has always had few or many substantial deficiencies in their capabilities required for us to utilize them. Dispatch Science on the other hand is robust enough of a platform to accommodate our unique needs while not requiring fundamental customizations at very high costs. It is a great platform accessible to smaller business yet powerful enough for large - a product you are not likely to find anywhere else in the logistics industry

    Cons

    The largest downside currently is the limited tracking functionalities on an item level. Though tracking is excellent at the order level, it cannot yet manage orders with multiple items in a ideal way. That is not to say it cannot be done, but without relatively complex methods it has its limitations

    Alternatives Considered

    Descartes Aljex, Elite EXTRA and Axiom Software

    Reasons for Choosing Dispatch Science

    To bring our capabilities to a more competitive level in the following areas 1) Customer Portals 2) Accurate, Customizable, Live Pricing 3) Tracking and Proof of Delivery 4) Routing and Optimization

    Reasons for Switching to Dispatch Science

    Robust capabilities that enable inexpensive customizations making them an affordable yet effective solution that was the first we have seen capable of meeting our niche needs.
    Bharat
    Overall rating
    • Industry: Logistics & Supply Chain
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Distribution Dispatcher

    Reviewed on 2024-04-17

    Pros

    The software was automated and was optimized in the best possible way to pick up the delivery locations which was very easy to prepare the route also the tracking was amazing which displayed the real-time location accurately.

    Cons

    Nothing that comes to mind as of now ...

    Brian
    Overall rating
    • Industry: Logistics & Supply Chain
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Best software decision

    Reviewed on 2024-03-14

    Very good software, that only gets better (they come out with updates and new tech about every...

    Very good software, that only gets better (they come out with updates and new tech about every 45-60 days). Entire team are fantastic people to work with as well.

    Pros

    I believe Dispatch Science gives me a significant competitive advantage over my competitors..

    Cons

    Accounting module is good, just not amazing. Many DMS systems that I have used do not have an accounting piece, so I would consider them above average in this area.

    Response from Dispatch Science

    Thanks so much for taking the time to share your positive experience with our software. We are thrilled that you like the look and feel and find it easy and intuitive to use. Your feedback is invaluable to us as we continue to innovate and deliver more improvements to our product. Thanks for your support.

    Verified Reviewer
    Overall rating
    • Industry: Logistics & Supply Chain
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Most modern TMS in the industry

    Reviewed on 2022-12-09

    Overall we are very happy with the transition to Dispatch Science, as we have found a software...

    Overall we are very happy with the transition to Dispatch Science, as we have found a software solution and a team that is as hungry to grow as we are. Their system is constantly improving, with a product roadmap that looks to take their platform well beyond what is available in the existing marketplace. The transition process was long and painful, but the end result is well worth it to allow our business to continue to grow and improve.

    Pros

    Because it has built in optimization and open APIs, this software opens up capabilities that were simply not available with our old TMS. We can quickly expand the capabilities of the software by creating APIs to automate pretty much any process that we can think of, with the limit being our own creativity. The Dispatch Science team is responsive with requests and is driven to constantly improve the software with monthly updates that expand it even further.

    Cons

    Since this is a newer platform there are definite growing pains with stability issues that show up on occasion, though their team is usually fairly quick to get those resolved. This software mostly matches the feature set of legacy TMS systems but there are features that are still getting built.

    Showing 5 reviews of 9 Read all reviews

    Dispatch Science FAQs

    Below are some frequently asked questions for Dispatch Science.

    Dispatch Science offers the following pricing plans:

    • Starting from: US$675.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    All plans feature UNLIMITED companies, customers, routes, stops, users, dispatchers, and orders. Basic Edition: $675/month flat rate plus $35.00/month per driver. $0.03 per SMS notification. Growth Edition: $1,900/month flat rate plus $27.00/month per driver. $0.03 per SMS notification. Enterprise Edition: $4,900/month flat rate plus $22.00/month per driver. $0.025 per SMS notification.

    Dispatch Science has the following typical customers:

    11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Dispatch Science supports the following languages:

    English, French, Spanish

    Dispatch Science supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Dispatch Science integrates with the following applications:

    3PLFreightsoftware, Freshdesk, Google Maps, Openforce, QuickBooks Online Advanced, Zapier

    Dispatch Science offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

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