About Dispatch Science
Dispatch Science is a disruptive Delivery Management System for shippers, transporters, and couriers. We simplify and automate your order-entry, dispatching, routing, transportation, live tracking, billing and reporting. Our capabilities extend beyond the last-mile to also include mid and first mile transportation management, and chain of custody visibility.
Our Artificial Intelligence platform and cutting-edge algorithms help you plan, execute, and fulfill your service, delivery, and dispatch operations while automatically determining optimal order assignments and routes.
We connect you, your drivers, your customers, and other partners with real-time ETA’s and live status throughout the entire delivery process.Client features include an easy to use order-entry web portal, real-time delivery tracking, email and SMS notifications along with integrations to a multitude of shippers.
We offer a wide-range of dispatching capabilities. Our signature Automated Dispatch uses Artificial Intelligence to match and assign delivery orders to the best available driver while accounting for pickup and delivery windows, vehicle weight and space requirements, service level commitments, and a host of other customer or driver constraints.
For drivers, native Android and iOS apps are included. These leverage customizable pick-up and delivery workflows, optimized routes, barcode scanning, signature and photo proof of delivery, chat, and self-serve access to commissions and earnings.
Business leaders appreciate the dashboard with live analytics, while audit capabilities offer the complete visibility of past events and statuses. We are HIPAA compliant and provide enterprise-grade security, reliability and scalability.
Client features include an easy to use order-entry web portal, real-time delivery tracking, email and SMS notifications along with integrations to a multitude of shippers.
We offer a wide-range of dispatching capabilities. Our signature Automated Dispatch uses Artificial Intelligence to match and assign delivery orders to the best available driver while accounting for pickup and delivery windows, vehicle weight and space requirements, service level commitments, and a host of other customer or driver constraints.
We include native Android and iOS apps for your drivers. These leverage customizable pick-up and delivery workflows, optimized routes, barcode scanning, signature and photo proof of delivery, chat, and self-serve access to commissions and earnings.
Business leaders appreciate our dashboard with live analytics, while audit capabilities offer the complete visibility of past events and statuses. We are HIPAA compliant and provide enterprise-grade security, reliability and scalability.
Our robust API integrates with accounting systems such as Quickbooks, as well as other 3rd party platforms.
Key benefits of Dispatch Science
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Reviews
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- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Dispatch Science is Revolutionizing the Way We Run Our Business
Reviewed on 2020-06-09
Pros
Dispatch Science provides us the ability to manage every aspect of our business. Having one system that auto dispatches, plans and optimizes routes, manages receivables, and creates driver settlements is imperative to our success. This software is so user friendly, we were able to train our entire operations team in just a few short hours. We especially like the web based platform that we can log into from anywhere on any device. After researching several options in the market, Dispatch Science provides us with the features, unmatched value and support we needed.
Cons
There was a bit of a learning curve switching ERP's, but overall the transition was smooth.
Response from Dispatch Science
Hello Mathew, Thanks for leaving us this review - we appreciate the feedback. Glad to hear that Dispatch Science is revolutionizing the way you run your business. We love working with your company and look forward to deploying more improvements for you and the team soon!
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A full-featured DMS to Run your Business
Reviewed on 2022-12-20
The product has come a long way in the past 12-18 months and is running our entire business. The...
The product has come a long way in the past 12-18 months and is running our entire business. The team is also great to work with and very receptive. I look forward to growing with them.
Pros
Dispatch Science provides a very robust platform that covers the following areas: Order Entry, Dispatch Management, Driver App, Automated Routing, Invoicing, Billing and a robust API. This allows our business to do a lot with the system.
Cons
There are a bunch of UI enhancements that could be made to improve productivity, but the team is always working on and listening to customer suggestions.
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Most modern TMS in the industry
Reviewed on 2022-12-09
Overall we are very happy with the transition to Dispatch Science, as we have found a software...
Overall we are very happy with the transition to Dispatch Science, as we have found a software solution and a team that is as hungry to grow as we are. Their system is constantly improving, with a product roadmap that looks to take their platform well beyond what is available in the existing marketplace. The transition process was long and painful, but the end result is well worth it to allow our business to continue to grow and improve.
Pros
Because it has built in optimization and open APIs, this software opens up capabilities that were simply not available with our old TMS. We can quickly expand the capabilities of the software by creating APIs to automate pretty much any process that we can think of, with the limit being our own creativity. The Dispatch Science team is responsive with requests and is driven to constantly improve the software with monthly updates that expand it even further.
Cons
Since this is a newer platform there are definite growing pains with stability issues that show up on occasion, though their team is usually fairly quick to get those resolved. This software mostly matches the feature set of legacy TMS systems but there are features that are still getting built.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Easy-to-use, transparent and a key factor in growing our business
Reviewed on 2019-09-10
We’ve been working with Dispatch Science since the early days and they have truly knocked it out of...
We’ve been working with Dispatch Science since the early days and they have truly knocked it out of the park for us while continuously adding great features.
Our company offers on-demand and routed courier services in 2 major cities in Canada. We handle up to 5000 orders easily a day on weekdays. We use Dispatch Science in our sales cycle to grow our business. A growing sector for us since we’ve started using Dispatch Science is medical and meal kit deliveries mainly due to features offering a lot of transparency and branding that helps our clients perform better and keep their customers happy. We’ve tried other solutions, but it was slow to get the developers to customize the missing features we needed.
Pros
We can help our clients win more contracts due to customer data transparency, self populating customer info, Driver tracking, Branded tracking page, customer advance notifications and driver route details on the mobile app so they can be more efficient.
Another great feature is loading instructions off the bar code which helps the load-out sequence and optimizes our drivers time on their delivery route.
Cons
We experienced a learning curve in using the API but support is always quick to respond and help.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Transitioning in to DS
Reviewed on 2021-10-19
Bringing technology to our biggest client. Being able to agree on what we receive vs what they say...
Bringing technology to our biggest client. Being able to agree on what we receive vs what they say they sent us.
I believe our experience is and will be outstanding. I say it that way as we still have a ways to go to be fully implemented. But we get all the attention we want and need- and to this point that is all we can ask for.
Pros
The technology is top end, I am certain without question. I believe we narrowed down to the 2 best companies- and decided on DS based on what I believed to be un rivaled technology. I believed that firmly and believe it every bit as much after the fact.
Cons
It is just a hard transition no matter how you cut it. We were not coming from a different service, this was our introduction to the technology. There is a great bit of time and work to implement. They are good at saying it up front, but you still have to live it.
We are told at times that our issue is the first they've encountered and therefore they have to build out/ charge us to get it in place. Even if true, I would think they should be building for future customers as well, if it is good for us- it is good for others. For us to pay for that total charge I think is a stretch.
Dispatch Science FAQs
Below are some frequently asked questions for Dispatch Science.Q. What type of pricing plans does Dispatch Science offer?
Dispatch Science offers the following pricing plans:
- Starting from: US$650.00/month
- Pricing model: Subscription
- Free Trial: Not Available
All plans feature UNLIMITED companies, customers, routes, stops, users, dispatchers, and orders. Basic Edition: $650/month flat rate with 10 drivers included, plus $35.00/month per extra driver. $0.03 per SMS notification. Growth Edition: $1,800/month flat rate plus $25.00/month per driver. $0.03 per SMS notification. Enterprise Edition: $4,900/month flat rate plus $20.00/month per driver. $0.025 per SMS notification.
Q. Who are the typical users of Dispatch Science?
Dispatch Science has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Dispatch Science support?
Dispatch Science supports the following languages:
English, French, Spanish
Q. Does Dispatch Science support mobile devices?
Dispatch Science supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Dispatch Science integrate with?
Dispatch Science integrates with the following applications:
3PLFreightsoftware, Freshdesk, Google Maps, Openforce Courier Software, QuickBooks Online Advanced, Zapier
Q. What level of support does Dispatch Science offer?
Dispatch Science offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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