--- description: Detailed reviews on Gladly based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Gladly with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Gladly Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Gladly](/software/106673/gladly) # Gladly Canonical: https://www.getapp.ca/software/106673/gladly Page: 1 / 7\ Next: [Next page](https://www.getapp.ca/software/106673/gladly?page=2) > Gladly is the only CX AI that delivers cost savings AND customer devotion—built to engage, not deflect. Learn more at gladly.ai > > Verdict: Rated **4.8/5** by 139 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Gladly • Gladly improves the efficiency and productivity of customer service agents by letting them view entire customer conversations across multiple channels including email, voice, chat, tweet or text while attending calls. • The solution lets agents use customer names to view detailed records of communication and does not track customer interactions by generating a case number for each conversation. • Gladly uses key metrics such as service level agreements and response times to generate real-time insights and provide visibility on agent productivity. • The software offers an easy-to-use interface that allows agents to collaborate with colleagues to solve customer problems. • Gladly’s contact center uses conversation data to recognize customers quickly and route them to the right agent. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 139 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Gladly Software - **Location**: San Francisco, US - **Founded**: 2014 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Pricing: Subscription — Gladly Hero \& Sidekick Consumption-Based — Sidekick Overview: Gladly’s AI pricing is outcomes-based. Unlike most platforms that charge by seat, volume, or only for full resolutions, we charge for two clear results: Resolutions — when AI fully handles a conversation end-to-end. Assists — when AI supports an agent before handoff by gathering context, authenticating the customer, scoping the issue, or summarizing the interaction. These capabilities consistently reduce handle times and make service faster and more personal. If a vendor isn’t charging for assists, it likely means their AI isn’t capable of delivering them. At Gladly, pricing is aligned with performance. Our AI is designed to do real work—resolving issues or setting agents up for success from the start. Please contact Gladly for more detailed information on pricing. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Botswana, Canada, Denmark, Fiji, Finland, Ghana, Hong Kong SAR China, Iceland, Ireland, Israel, Kenya, Malaysia, Malta, Namibia, New Zealand, Nigeria, Norway, Papua New Guinea, Qatar and 9 more ## Features - AI Copilot - AI/Machine Learning - API - Activity Tracking - Alerts/Escalation - Automated Responses - Automated Routing - Automatic Call Distribution - Autoresponders - Batch Communications - Blended Call Center - Call Center Management - Call Conferencing - Call Logging - Call Monitoring - Call Recording Software - Call Routing - Call Scripting - Campaign Management Software - Canned Responses ## Integrations (43 total) - Ada - Adobe Commerce - Asana - Assembled - BigCommerce - Calabrio ONE - Delighted - Fivetran - Formstack Suite - Hark - HiOperator - Hightouch - Idiomatic - Klaviyo - Kodif ... and 28 more integrations ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) - [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software) - [VoIP Software](https://www.getapp.ca/directory/107/voip/software) - [Chatbot Software](https://www.getapp.ca/directory/2795/chatbot/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.ca/software/90378/salesforce) — 4.4/5 (18768 reviews) 2. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews) 4. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://www.getapp.ca/software/8385/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Glady Review" — 4.0/5 > **Haocheng** | *October 3, 2024* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: This enables my team to have a more efficient review of the communication with the customers, which helps to provide tailored and targeted discussion methods. > > **Cons**: It can be overwhelming because it has too many features. It would be helpful if the UI were more customizable for this purpose. > > It was a highly positive experience with more personalised communication between my teammates and the clients. ----- ### "Would not use any other Platform" — 5.0/5 > **Benny** | *September 22, 2022* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: It creates a great Omni-channel experience for our team. We can work seamlessly through all of our channels and understand how everything is performing. > > **Cons**: Not anything I would call out. I have been an Admin for years across two companies and have no complaints. > > Great\! This helps us be more efficient and put our customers first. ----- ### "My Daily Gladly Use" — 5.0/5 > **Missy** | *January 31, 2023* | Retail | Recommendation rating: 5.0/10 > > **Pros**: The input call buttons, the answer question button, the text messages. I really just like the entire setup of Gladly > > **Cons**: I really don't know of any any features that I just don't like about Gladly > > My overall experience with Gladly has been amazing. It seems like anything I looking for in Gladly it is always easy for me to locate. Gladly is a very user friendly system ----- ### "The Most User-Friendly Tool" — 5.0/5 > **Giamae** | *October 11, 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The feature I like the most is the Task. We are able to tag and set due dates on tasks which is really helpful for us to be more efficient. Conversations from different channels from the same user also show in one conversation only. Lesser tickets for us > > **Cons**: The least favorite thing for me is that when the tool is idle it does not auto close or keep open > > So far after our transition from the previous tool, ----- ### "Gladly review" — 5.0/5 > **Ricardo** | *December 22, 2022* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The full visibility on what the agents are doing and the easy reporting. > > **Cons**: The fact that i cant log people from my admin account > > Good experience overall missing a few details ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.ca/software/106673/gladly?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/106673/gladly) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data