Spoke Phone

Spoke Phone

Turn mobile phones into your business phone system / PBX.

4.8/5 (36 reviews)

Spoke Phone Overview

What is Spoke Phone?

The Spoke Phone app turns mobile phones into a business class phone system for small businesses.

Spoke is very simple to setup and use, yet has the big company phone system features that your growing small businesses needs.

We've found a gap in the virtual phone system market. If you are more than three people, the simple phone systems do not provide enough big phone system features. If you've got less than 100 people, the other systems are too complex for employees to use, and you don't have an IT guy to figure it all out.

Spoke sits in the middle. Dead simple for employees to use, yet Spoke has enough of the big phone system features you need to grow your business. And, you can set it up in a few minutes without an IT Guy.

Spoke does the usual things, answers and routes calls, provides team calling, multiple offices, voicemail, call transfer, international and local calls, etc.

Spoke Phone Overview

Pricing

Starting from
$79.00/month

Pricing options

Free Trial
Subscription
Value for money

$79 is for five users, including unlimited calls.


Spoke Phone Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, Japan, Latin America, Mexico
Supported Languages
English

Screenshots

Spoke Phone screenshot: Calls ring and answer just like other calls - fully integrated into the native mobile.
Spoke Phone screenshot: Calls ring and answer just like other calls - fully integrated into the native mobile. Spoke Phone screenshot: Switch from VoIP (HD Voice) to carrier when Wi-Fi/Data drops, and keep on talking. Spoke Phone screenshot: Call anywhere in the world. Spoke Phone screenshot: Announce calls with warm-transfer. Connect caller and leave, or stay on a 3-way call. Spoke Phone screenshot: Employee directory makes calling anyone easy. Spoke Phone screenshot: Employee presence and availability built in.

Spoke Phone Reviews

Spoke Phone Reviews

Overall rating
4.8
/
5 36 reviews
Excellent
30

Very good
5

Average
0

Poor
0

Terrible
1

Value for Money
4.8
Features
4.5
Ease of Use
4.7
Customer Support
4.8
97% recommended this app
Martin G.

The Future is Here!!

We are a small, but growing team and have always battled with our phone systems. Number of incoming lines, number of handsets, complex configuration, no options for remote workers. Spoke has solved all these problems and given us much more functionality for less cost per month. We will never need to think about another phone system again. If we have 20 or 200 team members, or have 1 or 10 different locations, Spoke will make it all so simple.


Jami-lee T.

Much easier than other well known brands

It has replaced our desk phone meaning multiple people can be 'in the office' without actually being in the office! It also helps over the weekend, we never miss any calls.


Ian M.

Brilliant Solution

Has been really Great to deal with Spoke - never otherwise for me.


Peter D.

Dont do it.

Worst company to deal with.Even local franchise said they should not have sold me that system ,said not a very good system.


Alexander H.

Great App


Martin G.
Industry: Utilities
Company size: 13-50 Employees

The Future is Here!!

Used Daily for 1-5 months
Reviewed on 1/23/2019
Review Source: Capterra

We are a small, but growing team and have always battled with our phone systems. Number of incoming lines, number of handsets, complex configuration, no options for remote workers. Spoke has solved all these problems and given us much more functionality for less cost per month. We will never need to think about another phone system again. If we have 20 or 200 team members, or have 1 or 10 different locations, Spoke will make it all so simple.

Pros

Spoke provides our team with freedom of communication. They have access to the rich feature set of an enterprise telephone system right on their mobile phone. Our team members have conversions with each other and/or our customers from anywhere. We are no longer tied to our desk phone. Importantly, our team can also control when they are available for calls and easily access voice mail and call recordings. Conference Calls - WOW! They are so simple on Spoke. No special numbers to remember, no pin codes. Just setup the call and the Spoke does the rest.

Cons

Nothing about the software, just be careful with blue tooth headset compatibility. Best to stick to the ones that have been tested and recommended by Spoke.

Response from Spoke Network

Hi Martin, thanks so much for the review.

We're looking forward to bringing AI voice productivity and integrations to your team this year!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jami-lee T.
Industry: Consumer Services
Company size: 2-10 Employees

Much easier than other well known brands

Used Daily for 1-5 months
Reviewed on 2/18/2020
Review Source: Capterra

It has replaced our desk phone meaning multiple people can be 'in the office' without actually being in the office! It also helps over the weekend, we never miss any calls.

Pros

We have a part time office managers, meaning we need to switch between who gets calls for the day. With our previous supplier it was clunky and would take on average 10 minutes just to switch users. Spoke Phone is SO EASY to do and all within 4 clicks! Once we were set up (heaps of support and help with this) we were off and racing. We still have questions every now and then and the online chat box is really easy and convenient.

Cons

Bit confusing during set up with an auto-attendant but understand it all now . We'd really like an automatic text function so if someone leaves a voicemail they get a text saying we will call you back soon.

Response from Spoke Network

Hi Jami-Lee.

Thanks so much for the review and feedback about the auto-attendants.

We've some good plans for simplifying auto-attendants and the entire onboarding, so your feedback is helpful.

Best regards, Jason

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Ian M.
Industry: Consumer Goods
Company size: 13-50 Employees

Brilliant Solution

Used Daily for 1+ year
Reviewed on 11/7/2019
Review Source: Capterra

Has been really Great to deal with Spoke - never otherwise for me.

Pros

Switched from Telstra land lines to Spoke in like 1 hour - just installed some IP desk phones and for a novice like me it was very easy - Can get through to Customer executive in seconds and the quality of assistance is perfect - highly recommend Spoke on all aspects of my experience

Cons

Calls have a slight delay to get call started - once connected its fine - we are looking at our network setup - apparently we need to adjust some settings to priorities Spoke calls.

Response from Spoke Network

Hi Ian, thanks so much for the review.

Glad Spoke Phone is working well for you, and yes, do get the network settings done - it will make a big difference.

Enjoy the Desk phone support1

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Peter D.
Industry: Financial Services
Company size: 2-10 Employees

Dont do it.

Used Daily for 1-5 months
Reviewed on 9/2/2019
Review Source: Capterra

Worst company to deal with.Even local franchise said they should not have sold me that system ,said not a very good system.

Pros

I didnt like anything about the phone system.

Cons

The whole process was bad from start to finish

Response from Spoke Network

Hello Peter.

I think you must have us confused with some other phone provider.

You or your company has never had an account with Spoke Phone, nor undertaken a free trial.

If you need a new phone system, we would be happy to show you Spoke Phone.

Thanks, Jason

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Alexander H.
Industry: Retail
Company size: 2-10 Employees

Great App

Used Daily for 6-12 months
Reviewed on 11/28/2019
Review Source: Capterra

Pros

Our whole team is loving using Spoke. It has changed the way we work. I was concerned about running off our office 4G but it is fine. Great customer support also. Highly recommended

Cons

The old office phone system is off to the recyclers and no more copper lines :)

Response from Spoke Network

Hi Alexander - thanks for the great review!

We're always improving Spoke Phone (not so good at letting people know what's changed however!), but lots of new stuff and improvements all the time.

Love the recycling of your old phone system - of course, you can reuse your old desk phones with Spoke now too :))

All the best, Jason

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.5/10
Based on 36 user ratings
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Spoke Phone Pricing

Spoke Phone Pricing

Starting from
$79.00/month
Free Trial
Subscription
Value for money

$79 is for five users, including unlimited calls.

$79 is for five users, including unlimited calls.

Value for Money
4.8/5
Based on 36 user ratings
Compare value for money rating with alternatives
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Spoke Phone Features

Spoke Phone Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Transfer
Caller ID
Chat
Communication Management
Conferencing
Instant Messaging
Monitoring
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4.5/5
Based on 36 user ratings
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Categories

Additional information for Spoke Phone

Additional information for Spoke Phone

Key features of Spoke Phone

  • 100% Mobile phone based
  • Auto-attendant
  • Auto-availability
  • Automated Availability / Presence / DND
  • Automated employing on-boarding/off-boarding
  • Call recording
  • Call reminders
  • Call routing
  • Call transfer
  • Carrier calling for rural / low bandwidth areas
  • Customized recordings, music, on-hold advaorials
  • DDI / DID
  • Data encryption
  • Dual-mode. VoIP and carrier calling
  • Employee directory
  • IVR / voice recognition
  • Multiple company numbers
  • Real time updates
  • Receive global calls
  • Schedule-availability
  • Security & encryption
  • See who is calling
  • Team / Group calling (Hunt Groups)
  • Voice mail
  • Voice mail
  • Voicemail transcription
  • Warm-transfer / call announce

Benefits

Made for mobile and remote workers. Companies that have mobile and remote workers need specific features that support the way their mobile employees work and connect with customers. Features like Spoke's ability to downgrade from VoIP to carrier calling while on a call as an example, which is great for when Wi-Fi or 4G data drops as people move about.

Dual-mode works over Wi-Fi/4G and carrier network. VoIP is great if you've got good WiFi or 4G data. The troubles start when you don't. Spoke solves this by working in two modes depending on your environment. HD calling (using VoIP) for when you’ve got great WiFi or 4G data, and carrier calling that uses your carrier’s voice network for when your data signal is not so good. Users can choose to operate on either mode, or switch in real time depending on their situation.

Designed 100% for mobile phones. Most business phone systems provide a simple app that you can use to take calls when you are not at your desk. Spoke has been designed specifically for use on a mobile phone. This means you get all the traditionally complex PBX features and more, made to work well on a mobile device.

Made for small business. Spoke focuses on small business from 5 to 100 employees with mobile and remote workers. We are focused on their needs and are not trying to be anything else.

Simple to setup and use. You can set up Spoke in three minutes or less, and your administrators and employees don't need any complex training or certification - it's just phone calls after all!

Spoke Phone FAQs

Spoke Phone FAQs

Below are some frequently asked questions for Spoke Phone.

Q. What type of pricing plans does Spoke Phone offer?

Spoke Phone offers the following pricing plans:

Starting from: $79.00/month

Pricing model: Subscription

Free Trial: Available

$79 is for five users, including unlimited calls.

Q. What are the main features of Spoke Phone?

Spoke Phone offers the following features:

  • 100% Mobile phone based
  • Auto-attendant
  • Auto-availability
  • Automated Availability / Presence / DND
  • Automated employing on-boarding/off-boarding
  • Call recording
  • Call reminders
  • Call routing
  • Call transfer
  • Carrier calling for rural / low bandwidth areas
  • Customized recordings, music, on-hold advaorials
  • DDI / DID
  • Data encryption
  • Dual-mode. VoIP and carrier calling
  • Employee directory
  • IVR / voice recognition
  • Multiple company numbers
  • Real time updates
  • Receive global calls
  • Schedule-availability
  • Security & encryption
  • See who is calling
  • Team / Group calling (Hunt Groups)
  • Voice mail
  • Voice mail
  • Voicemail transcription
  • Warm-transfer / call announce

Q. Who are the typical users of Spoke Phone?

Spoke Phone has the following typical customers:

Small Business

Q. What languages does Spoke Phone support?

Spoke Phone supports the following languages:

English

Q. What type of pricing plans does Spoke Phone offer?

Spoke Phone has the following pricing plans:

Subscription

Q. Does Spoke Phone support mobile devices?

Spoke Phone supports the following devices:

Android, iPhone

Q. What other apps does Spoke Phone integrate with?

We do not have any information about what integrations Spoke Phone has

Q. What level of support does Spoke Phone offer?

Spoke Phone offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials