Onfleet

About Onfleet

Onfleet is a last-mile delivery management SaaS platform suitable for large enterprise businesses as well as SMBs.

Onfleet's software includes intuitive driver apps for iOS and Android devices, robust proof-of-delivery features (photo, signature, and barcode capture), powerful route optimization and auto-dispatching, real-time driver tracking, automated customer notifications and powerful analytics.

Onfleet's RESTful API allows businesses to integrate seamlessly with various systems, such as online ordering interfaces, inventory and warehouse management systems, and more.

Onfleet powers millions of deliveries per month for thousands of smart businesses around the world.

Pricing starting from:

US$500.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Onfleet

  • Onfleet offers a centralized delivery management solution that simplifies the fulfillment of local deliveries from start to finish, enabling companies of all sizes to focus on their core business and their customers .
  • The system boasts an intuitive dashboard-based interface featuring geographic maps with real-time service overlays depicting route plans, service zones, task destinations and driver/customer locations.
  • Powerful route optimization allows you to optimize thousands of tasks across hundreds of drivers in no time, taking into account traffic data, driver schedules, delivery windows, vehicle capacities, and other constraints.
  • Intelligent dispatching ensures operations are streamlined and efficient, while drivers can use their smartphone app to view delivery details, customer info, navigational hints and remotely capture proof of delivery.
  • Inspire greater confidence by connecting with customers, providing quick call options to drivers or call center lines, custom SMS notifications and the ability to post star ratings on service experience.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Afghanistan, Albania, American Samoa, Andorra, Anguilla and 168 others

    Supported Languages

    Arabic, English, French, German, Hebrew and 3 others

    Pricing starting from:

    US$500.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Onfleet Software - Onfleet's comprehensive analytics dashboard allows you to track performance of your drivers and discover key insights.
    Onfleet Software - Up-to-date delivery details allow drivers to quickly view customer info, order details and navigational directions. Onfleet's driver app is simple and intuitive.
    Onfleet Software - Provide delightful customer experiences, increase on-time deliveries and scale operations efficiently with the world’s most advanced fleet management platform.
    Onfleet Software - Real-time driver tracking with direct contact options enable customers to stay in the loop.
    Onfleet Software - Map dashboards display customizable overlays and location markers, denoting service zones, routes and driver locations. Gain real-time, complete visibility over your operations.
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    Onfleet video
    Onfleet video
    Onfleet Software - Onfleet's comprehensive analytics dashboard allows you to track performance of your drivers and discover key insights.
    Onfleet Software - Up-to-date delivery details allow drivers to quickly view customer info, order details and navigational directions. Onfleet's driver app is simple and intuitive.
    Onfleet Software - Provide delightful customer experiences, increase on-time deliveries and scale operations efficiently with the world’s most advanced fleet management platform.
    Onfleet Software - Real-time driver tracking with direct contact options enable customers to stay in the loop.
    Onfleet Software - Map dashboards display customizable overlays and location markers, denoting service zones, routes and driver locations. Gain real-time, complete visibility over your operations.

    Features

    Total features of Onfleet: 70

    • API
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Escalation
    • Alerts/Notifications
    • Barcode Recognition
    • Barcode/Ticket Scanning
    • Barcoding/RFID
    • Customer Database
    • Customer History
    • Customer Management
    • Customizable Branding
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Delivery Tracking
    • Digital Signature Software
    • Dispatch Management
    • Drag & Drop
    • Driver ETA
    • Driver Management
    • Electronic Signature
    • Employee Management
    • Fleet Management Software
    • Food Delivery Dispatching
    • For Courier Services
    • For Restaurants
    • GPS
    • Geofencing
    • Geographic Maps
    • Geolocation
    • Historical Reporting
    • Live Driver Tracking
    • Live Tracking
    • Location Tracking
    • Mileage Tracking
    • Mobile Access
    • Mobile Alerts
    • Mobile Signature Capture
    • Monitoring
    • Multi-Location
    • Order Entry Software
    • Order Management Software
    • Order Tracking
    • Performance Metrics
    • Progress Tracking
    • Proof of Delivery
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real Time Updates
    • Reporting & Statistics
    • Reporting/Analytics
    • Route History
    • Route Management
    • Route Optimization
    • Routing
    • SMS Messaging
    • Scheduling Software
    • Search/Filter
    • Self Service Portal
    • Shipment Tracking Software
    • Status Tracking
    • Surveys & Feedback
    • Task Scheduling
    • Territory Management
    • Third Party Integrations
    • Transportation Management Software

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    Reviews

    Overall rating

    4.6 /5
    (93)
    Value for Money
    4.5/5
    Features
    4.4/5
    Ease of Use
    4.6/5
    Customer Support Software
    4.6/5

    Already have Onfleet?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 93
    Verified Reviewer
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Just what we needed

    Reviewed on 2018-01-22

    Pros

    I like everything about it so far, up to the second etas is very important nowadays. Beautiful UI makes it very pleasant to my dispatcher's eyes.

    Cons

    I dislike the fact that it wont sync offline, when my driver loose signal they have to wait until signal returns.

    Sean
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    What a great piece of software

    Reviewed on 2020-12-12

    Pros

    Onfleet is a fantastic program that has not only improved the routing of our drivers, but it allows us to be more accurate when making deliveries so our on-time rates have improved. There are a lot of great features with Onfleet, some of which are:
    - The ability to build routes that tell us exactly when we should arrive at a location allowing us to hit a target delivery time over 95% of the time.
    - The route building feature has allowed us to get creative with how we route our vehicles which is also allowing us to make more deliveries along certain routes and has greatly streamlined the route building process.
    - We can see where our delivery crews are at all times and predicted ETA's which allows us to reach out to customers if we expect a delay in their delivery time frame which has lead to happier customers.
    - The ability to notify our customers when we are arriving at their house with a live tracking link has improved the customer experience.
    - The ability of our customers to leave reviews allows us to highlight issues with delivery personnel as well as take all of our 5-star reviews and compile them and showcase them on our website with actual testimonials and also allowed us to build a rating system.

    Cons

    The biggest issue with Onfleet is a feature that sounds like it could be nice, but it has been nothing but a headache for us. This feature auto-fills a very small form, but it is just such an annoying problem because we have multiple orders with the same customer so all orders will get auto-updated to the newest entry erasing the data in the entry before it. That is really the only complaint that we have and it is a big one for us.

    Response from Onfleet

    Thank you so much for your feedback, Sean. We're glad to hear you're enjoying use of Onfleet and have noted your feedback regarding the auto-fill functionality. We really appreciate it and someone from our product team may follow up with you to learn more.

    Jonathan
    Overall rating
    • Industry: Food Production
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Onfleet

    Reviewed on 2018-09-09

    Overall 8/10.

    Overall 8/10.

    Pros

    Organization, very easy to figure out. The efficiency for drivers when using it is perfect.

    Cons

    When routing , I am constantly refreshing or changing time slot to complete the route. It can be much more efficient on the dispatch side .

    Response from Onfleet

    Thank you very much for your review, Jonathan! I will share your feedback re: route optimization dispatching with our product team for consideration.

    Brian
    Overall rating
    • Industry: Wholesale
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Onsweet!

    Reviewed on 2021-06-24

    The amount of phone calls from customer to sales and from sales to the logistics desk have...

    The amount of phone calls from customer to sales and from sales to the logistics desk have virtually disappeared. We use Onfleet as a value added proposition to target customers as one of our prime advantages over our competition. Love that we were up and running with the software in less than a month.

    Pros

    Integration was very easy. Product is consistent with no downtime. Training is very easy for both drivers and dispatchers. The system API communicated easily with our ERP data. Customers love the real time information on where our drivers are at.

    Cons

    Have reached out previously in regards to having a generic phone number setup so the customers can recognize one number from our fleet so they can start storing it in their cell phone and answer driver calls consistently. I know you guys have a solution but after having a few conversations with your techs it doesn't seem very easy to implement just yet because of lots of red tape.

    Response from Onfleet

    Thanks for the words - we are always working to improve our full customer experience

    Sandile
    Overall rating
    • Industry: Food & Beverages
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Onfleet is great to use it also give you the ability to multi task even when dealing multiple...

    Reviewed on 2018-01-17

    Effortless tracking of drivers and helps do give our customer the best service.

    Effortless tracking of drivers and helps do give our customer the best service.

    Pros

    The feature that notify the dispatchers when an order is running late, providing drivers with the order ETA and beang able to duplicate and re assign tasks.

    The feature to give all the information for our customer and our drivers.

    Cons

    The speed! Sometimes the speed can be extremely slow once too many tasks come through and also scheduling the tasks accordingly to driver some time it schedules only the pick up task and drops the drop off task on unassigned.

    Scheduling task to one driver where as there is a lot of drivers available and have a perfect connection.

    Response from Onfleet

    Thanks for the feedback, Sandile! We're thrilled to be working with OrderIn and our customer success team will be in touch soon to hear more about your issues with performance and task auto-assignment.

    Showing 5 reviews of 93 Read all reviews

    Onfleet FAQs

    Below are some frequently asked questions for Onfleet.

    Onfleet offers the following pricing plans:

    • Starting from: US$500.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Three plans are available to meet your needs starting at $500/month. Please visit https://onfleet.com/pricing for complete plan information

    Onfleet has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Onfleet supports the following languages:

    Arabic, English, French, German, Hebrew, Polish, Russian, Spanish

    Onfleet supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Onfleet integrates with the following applications:

    Airtable, Google Docs, Mi9 Retail Suite, Olo, Riptide Cloud, Riptide Elements, Shopify, Slack, Typeform, Wufoo, Zapier, mailparser.io, n8n embed, n8n.io

    Onfleet offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

    See all software categories found for Onfleet.