About Onfleet

Onfleet is a last-mile delivery management SaaS platform suitable for large enterprise businesses as well as SMBs.

Onfleet's software includes intuitive driver apps for iOS and Android devices, robust proof-of-delivery features (photo, signature, and barcode capture), powerful route optimization and auto-dispatching, real-time driver tracking, automated customer notifications and powerful analytics.

Onfleet's RESTful API allows businesses to integrate seamlessly with various systems, such as online ordering interfaces, inventory and warehouse management systems, and more.

Onfleet powers millions of deliveries per month for thousands of smart businesses around the world.

Key benefits of Onfleet

  • Onfleet offers a centralized delivery management solution that simplifies the fulfillment of local deliveries from start to finish, enabling companies of all sizes to focus on their core business and their customers .
  • The system boasts an intuitive dashboard-based interface featuring geographic maps with real-time service overlays depicting route plans, service zones, task destinations and driver/customer locations.
  • Powerful route optimization allows you to optimize thousands of tasks across hundreds of drivers in no time, taking into account traffic data, driver schedules, delivery windows, vehicle capacities, and other constraints.
  • Intelligent dispatching ensures operations are streamlined and efficient, while drivers can use their smartphone app to view delivery details, customer info, navigational hints and remotely capture proof of delivery.
  • Inspire greater confidence by connecting with customers, providing quick call options to drivers or call center lines, custom SMS notifications and the ability to post star ratings on service experience.
  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, Germany, United Kingdom and 3 others, Japan, Mexico, United States

    Supported Languages

    Arabic, English, French, German, Russian, Spanish

    Images

    Onfleet Software - Onfleet's comprehensive analytics dashboard allows you to track performance of your drivers and discover key insights.
    Onfleet Software - Up-to-date delivery details allow drivers to quickly view customer info, order details and navigational directions. Onfleet's driver app is simple and intuitive.
    Onfleet Software - Provide delightful customer experiences, increase on-time deliveries and scale operations efficiently with the world’s most advanced fleet management platform.
    Onfleet Software - Real-time driver tracking with direct contact options enable customers to stay in the loop.
    Onfleet Software - Map dashboards display customizable overlays and location markers, denoting service zones, routes and driver locations. Gain real-time, complete visibility over your operations.
    View 6 more
    Onfleet video Onfleet Software - Onfleet's comprehensive analytics dashboard allows you to track performance of your drivers and discover key insights. Onfleet Software - Up-to-date delivery details allow drivers to quickly view customer info, order details and navigational directions. Onfleet's driver app is simple and intuitive. Onfleet Software - Provide delightful customer experiences, increase on-time deliveries and scale operations efficiently with the world’s most advanced fleet management platform. Onfleet Software - Real-time driver tracking with direct contact options enable customers to stay in the loop. Onfleet Software - Map dashboards display customizable overlays and location markers, denoting service zones, routes and driver locations. Gain real-time, complete visibility over your operations.

    Features

    Total features of Onfleet: 53

    • API
    • Activity Dashboard
    • Alerts / Escalation
    • Application Management
    • Barcode / Ticket Scanning
    • Barcode Recognition
    • Barcoding/RFID
    • Customer Database
    • Customer Management
    • Data Connectors
    • Data Visualization Software
    • Delivery Tracking
    • Dispatch Management
    • Drag & Drop
    • Driver ETA
    • Driver Management
    • Electronic Signature
    • Employee Management
    • Fleet Management Software
    • Food Delivery Dispatching
    • For Courier Services
    • For Restaurants
    • GPS
    • Geographic Maps
    • Job Management
    • Live Driver Tracking
    • Live Tracking
    • Location Tracking
    • Mileage Tracking
    • Mobile Access
    • Mobile Alerts
    • Mobile Signature Capture
    • Multi-Country
    • Order Entry Software
    • Order Management Software
    • Performance Metrics
    • Rating Engine
    • Ratings / Reviews
    • Real Time Analytics
    • Real Time Monitoring
    • Real Time Notifications
    • Route History
    • Route Management
    • Route Optimization
    • Routing
    • SMS Messaging
    • Scheduling Software
    • Search/Filter
    • Surveys & Feedback
    • Territory Management
    • Third Party Integrations
    • Transportation Management Software
    • Two-Way Communication

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    Reviews

    Overall rating

    4.6 /5
    (52)
    Value for Money
    4.5/5
    Features
    4.4/5
    Ease of Use
    4.5/5
    Customer Support Software
    4.7/5

    Already have Onfleet?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 52
    Sonja J.
    Overall rating
    • Industry: Food Production
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Onfleet User Review

    Reviewed on 2019-11-21

    Onfleet is essential to our company because it makes sure that our customers get what they ordered,...

    Onfleet is essential to our company because it makes sure that our customers get what they ordered, we are able to track where our drivers are in real time, give the customer an estimated time of arrival and have a spot for all their contact information. It is beyond helpful!

    Pros

    I really like how easy it is to add a new stop onto a route, or switch drivers, or adding a whole route onto another driver's route is also a breeze. Its super simple!

    Cons

    I wish it had the technology to map out locations based on traffic so we could make sure deliveries went to the right route depending on how many stops are on that route.

    Response from Onfleet

    Thanks for your feedback, Sonja! We love working with Kitchfix :) We'd love to hear more about your needs regarding mapping out locations based on traffic, as our routing engine does consider historical traffic data so perhaps we can run you through that sometime (if that's what you're looking for)!

    Sean W.
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    What a great piece of software

    Reviewed on 2020-12-12

    Pros

    Onfleet is a fantastic program that has not only improved the routing of our drivers, but it allows us to be more accurate when making deliveries so our on-time rates have improved. There are a lot of great features with Onfleet, some of which are:
    - The ability to build routes that tell us exactly when we should arrive at a location allowing us to hit a target delivery time over 95% of the time.
    - The route building feature has allowed us to get creative with how we route our vehicles which is also allowing us to make more deliveries along certain routes and has greatly streamlined the route building process.
    - We can see where our delivery crews are at all times and predicted ETA's which allows us to reach out to customers if we expect a delay in their delivery time frame which has lead to happier customers.
    - The ability to notify our customers when we are arriving at their house with a live tracking link has improved the customer experience.
    - The ability of our customers to leave reviews allows us to highlight issues with delivery personnel as well as take all of our 5-star reviews and compile them and showcase them on our website with actual testimonials and also allowed us to build a rating system.

    Cons

    The biggest issue with Onfleet is a feature that sounds like it could be nice, but it has been nothing but a headache for us. This feature auto-fills a very small form, but it is just such an annoying problem because we have multiple orders with the same customer so all orders will get auto-updated to the newest entry erasing the data in the entry before it. That is really the only complaint that we have and it is a big one for us.

    Response from Onfleet

    Thank you so much for your feedback, Sean. We're glad to hear you're enjoying use of Onfleet and have noted your feedback regarding the auto-fill functionality. We really appreciate it and someone from our product team may follow up with you to learn more.

    Kenny I.
    Overall rating
    • Industry: Building Materials
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Great tool for managing my fleet.

    Reviewed on 2018-01-17

    Helps me manage my fleet and monitor where my trucks are at at any given moment.

    Helps me manage my fleet and monitor where my trucks are at at any given moment.

    Pros

    Easy to use. Helps manage where my fleet is at. Gives me up to the minute updates. I also like the way our customer/s can track the progress of our truck to their job site. Easy to add or delete tasks. Or add or remove users.

    Cons

    It would be great to be able to drill in farther and be able to get a street view (like google maps) of where my truck/s are located. Also, would be great to be able to go back and view history of previous days activity. Also, another idea is to be able to track miles driven per state. For reporting purposes for apportioned plates.

    Response from Onfleet

    Thanks for the feedback, Kenny! It's been great having you as a customer for so long. We discussed your feedback as a team today, and I'm happy to report that we're already working on task history improvements and have some ideas around the street view idea :) We'll be in touch as soon as we have more to share!

    Jonathan R.
    Overall rating
    • Industry: Retail
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Fantastic software

    Reviewed on 2021-04-06

    Pros

    Easy to integrate with technology partners and has helped some great merchants!

    Cons

    Can't wait to see how Onfleet scales up in the future.

    Dylan H.
    Overall rating
    • Industry: Arts & Crafts
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Onfleet has been great for my company in allowing ease of creating routes and managing our...

    Reviewed on 2018-01-16

    It is much easier for us now to make routes and manage our drivers, and to see where drivers are...

    It is much easier for us now to make routes and manage our drivers, and to see where drivers are when customers call in asking how long it might take for them to receive their delivery.

    Pros

    The ease of using the map overlay in creating routes, and the optimizing feature for assigning tasks

    Cons

    That you have to drag assigned deliveries to another driver if they aren't in the same team, also when optimizing when multiple tasks are going to the same location it won't put those tasks together but will make the driver go away from that address and then return.

    Response from Onfleet

    Thanks for the feedback, Dylan! We love working with Flowers for Dreams. Our customer success team will be in touch soon for clarification around your route optimization issue.

    Showing 5 reviews of 52 Read all reviews

    Onfleet FAQs

    Below are some frequently asked questions for Onfleet.

    Onfleet offers the following pricing plans:

    • Starting from: US$149.00/month
    • Pricing model: Per Feature
    • Free Trial: Available

    Onfleet has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Onfleet supports the following languages:

    Arabic, English, French, German, Russian, Spanish

    Onfleet supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Onfleet integrates with the following applications:

    Google Docs, Magento Commerce, Shopify, Slack, Typeform, WooCommerce, Wufoo, Zapier, mailparser.io

    Onfleet offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

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