Onfleet

I like everything about it so far, up to the second etas is very important nowadays. Beautiful UI makes it very pleasant to my dispatcher's eyes.

I dislike the fact that it wont sync offline, when my driver loose signal they have to wait until signal returns.

Onfleet is a fantastic program that has not only improved the routing of our drivers, but it allows us to be more accurate when making deliveries so our on-time rates have improved. There are a lot of great features with Onfleet, some of which are:
- The ability to build routes that tell us exactly when we should arrive at a location allowing us to hit a target delivery time over 95% of the time.
- The route building feature has allowed us to get creative with how we route our vehicles which is also allowing us to make more deliveries along certain routes and has greatly streamlined the route building process.
- We can see where our delivery crews are at all times and predicted ETA's which allows us to reach out to customers if we expect a delay in their delivery time frame which has lead to happier customers.
- The ability to notify our customers when we are arriving at their house with a live tracking link has improved the customer experience.
- The ability of our customers to leave reviews allows us to highlight issues with delivery personnel as well as take all of our 5-star reviews and compile them and showcase them on our website with actual testimonials and also allowed us to build a rating system.

The biggest issue with Onfleet is a feature that sounds like it could be nice, but it has been nothing but a headache for us. This feature auto-fills a very small form, but it is just such an annoying problem because we have multiple orders with the same customer so all orders will get auto-updated to the newest entry erasing the data in the entry before it. That is really the only complaint that we have and it is a big one for us.

Organization, very easy to figure out. The efficiency for drivers when using it is perfect.

When routing , I am constantly refreshing or changing time slot to complete the route. It can be much more efficient on the dispatch side .

The feature that notify the dispatchers when an order is running late, providing drivers with the order ETA and beang able to duplicate and re assign tasks.

The feature to give all the information for our customer and our drivers.

The speed! Sometimes the speed can be extremely slow once too many tasks come through and also scheduling the tasks accordingly to driver some time it schedules only the pick up task and drops the drop off task on unassigned.

Scheduling task to one driver where as there is a lot of drivers available and have a perfect connection.