Motionsoft

Modern Club Management Software + Integrated Billing

3.9 /5 (19 reviews) Write a Review!

Motionsoft Overview

What is Motionsoft?

Motionsoft is a club management platform designed for gyms, fitness clubs, franchises, and hospital wellness centers with single or multiple locations. The platform offers a connected suite of 28 applications including front desk check-in features with integrated billing, and a point of sale (POS) system for payment processing. Motionsoft customers can generate over 150 standard reports, and drill down into data using their custom report builder.

Motionsoft provides users with a 360-degree view of each member’s account information from financial information to demographics, on a single screen. Users can upload various documents without file size restrictions to store contracts and other important agreements. Motionsoft's modern front desk check-in with works card readers, key-tags, and RFID scan, and allows staff to redeem PT (personal training) packages and track members’ purchases.

Customers can monitor which classes members are attending through the platform’s scheduler that is tied to a member-facing scheduling application. Motionsoft's member portal allows prospects to sign-up online, and enables members to make payments, book PT sessions or group fitness classes as well as the ability to update their account information via mobile device or desktop computer. Motionsoft also allows members to automatically sync class calendars to their personal Google calendar.

The Motionsoft platform is accessible from any web browser, enabling club managers or owners to monitor employee punch-ins from anywhere. The integrated billing system allows users to bill clients and report on any number of criteria, such as charges and payments, to accounts receivable. In addition to a vast number of standardized reports, the custom report builder allows users to create custom fields to monitor specific member actions or track visit patterns.

Motionsoft Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Location-based Contact Pricing
Why pay for individual member pricing when you aren’t interacting with every member? While some gym management software vendors charge for every contact in your database, Motionsoft software fees are location-based.

Instead of paying for one individual software application, Motionsoft’s location-based pricing includes an all-in-one bundle of 28 club management software applications.


Motionsoft Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

A complete 360-degree view of each member’s account information from demographics to financial information
Front desk check-in works with key-tags, card readers and RFID (radio-frequency identification)
Class calendars can be synched to a Google calendar
The integrated billing solution that gives clubs complete billing cycle flexibility in a single tool
The custom report builder gives staff the ability to create their own custom reports fields to monitor member actions
The scheduler is a staff-facing solution tied to an online member-facing component called myClub
Full point of sale features allow over the counter purchases with reporting, inventory control, and membership fee collection
Motionsoft screenshot: A complete 360-degree view of each member’s account information from demographics to financial information Motionsoft screenshot: Front desk check-in works with key-tags, card readers and RFID (radio-frequency identification) Motionsoft screenshot: Class calendars can be synched to a Google calendar Motionsoft screenshot: The integrated billing solution that gives clubs complete billing cycle flexibility in a single tool Motionsoft screenshot: The custom report builder gives staff the ability to create their own custom reports fields to monitor member actions Motionsoft screenshot: The scheduler is a staff-facing solution tied to an online member-facing component called myClub Motionsoft screenshot: Full point of sale features allow over the counter purchases with reporting, inventory control, and membership fee collection

Motionsoft Reviews

Motionsoft Reviews

Overall rating
3.9
/
5
Excellent
7

Very good
8

Average
1

Poor
1

Terrible
2

Value for Money
3.7
Features
3.9
Ease of Use
3.3
Customer Support
3.8
79% recommended this app
Alejandro A.

Smooth, clean interface.

Cleaner, simpler web browser style design.


Trevor Z.

Motionsoft Review

Why do we use Motionsoft to power our club? It's simple. They have the best software to do it with, MoSoclub. We feel that MoSoclub has four distinct advantages, the people who work for the company, the support system in place, the programs that run MoSoClub, and the platform that MoSoClub runs on.The People: Motionsoft's MoSoclub was developed and is run by people who have worked in the trenches of the Fitness Business. They have dealt with real world problems and found out what works and what doesn't. Motionsoft has done an excellent job hiring the right people! The Support System: In today's day and age we all deal with a support center in one way or another for some type of software. The MoSoclub support system is by far the most efficient, friendly and caring one that we deal with. They get it that if there is an issue with the software then the club will not be able to run efficiently. You email support that there is an issue and they either fix the issue behind the scenes, allowing you to carry on with your day, or call you directly to deal with the problem. The Programs: MoSoclubs three main components, Check In, Point of Sale and Membership Management, work together seamlessly to make the club run efficiently and effectively. The software is very user friendly and has unlimited capabilities. From doing our monthly automatic debits with the billing processing tab to doing something as simple as printing off a statement for a member. It's all done with ease.Another HUGE advantage to MOSOClub is the Email Wizard, part of Membership Management. All of your member's emails are at your finger-tips with numerous parameters to choose from! In today's social media world that capability is priceless! The Program Platform: Motionsoft has decided to run its software in the cloud. From a club owner's perspective this has been amazing for two reasons. Number one Motionsoft has picked Google Chrome as its platform. Google Chrome has no edition that will expire and not be supported anymore. It is constantly updated behind the scenes allowing for that solid platform for MosoClub to run on. Number two is security. With all of the new compliance rules and regulations, that are constantly changing in today's world, and the threat of being hacked a reality, security of a member's financial information is top priority. Motionsoft does its utmost to make its software as secure as possible.


Kostas H.

One of the worst experiences in my professional career

To clarify, this is for MoSo club. Which i was lead to believe is the same as Motionsoft, but their other product for mid-sized health clubs.

In short, their IT team tried (and continues to try) its best to help us (with very industry staple requests) but in the end fails to have the resources, or the ability to help. This caused us to lose a healthy chunk of our EFT transactions in our conversion over to MoSo even though the process took over a year and required our attention and help along the way. This set our clubs growth back about a year.
Otherwise, we now have to audit the EFT deposits often to make sure MoSo club (or their full-service team) continues to function as intended.

So to find out if this software is for you, ask very detailed questions and make sure you verify the features your business requires so you know the function exists. Do not assume any simple function or feature would be there as you might be unpleasantly surprised.


Michael B.

Highly recommend Motionsoft within the fitness industry

We have been using Motionsoft for 4 years now to run our business. They are an excellent solution to run a high end fitness facility. They give you a tremendous amount of capability to report and manage your business. However you do need to do complex reporting you will need to hire or contract with resources to take full advantage of their reporting and data mining capabilities. The good news is you have full access and can mine your data as you see fit, or have other do this for you. As they moved forward over the last 4 years they have continued to add new functionality and capabilities and we see complex reporting only getting better over time. I would highly recommend Motionsoft for the fitness industry!


Caroline B.

Longtime User

I have been a longtime user of the Motionsoft products (almost 12 years) first with Conexion and then with MoSo Club. The MoSo Club product that was rolled out almost 2 years ago has been developed and fine tuned into a very functional product that is very easy to use. They push out updates when they are able to add new/cool functions to the software and send release notes detailing what changes were made. They take feedback and use it to fine-tune the software.

The team at Motionsoft is EXTREMELY responsive and very customer-oriented which is my favorite part. I have received great support from them, even after hours. If I have any issue, I always feel that they are placing it at the very highest priority until it is resolved.


Alejandro A.

Smooth, clean interface.

Used Daily for 1-5 months
Reviewed on 11/18/2017
Review Source: Capterra

Cleaner, simpler web browser style design.

Pros

I love that our company set this up for us. Club management software is key to a quick turn around for member solutions. The clean interface and sleek look are both professional and effective tools. In comparison to other club managers, Motionsoft lets you run multiple processes simultaneously, a sorts of web browser style- tabbing interface.

Cons

It takes practice to learn functions, at first you will need to set up permissions and work through it by trial and error. Transferring large sums of data at first slow down the interface.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Trevor Z.
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

Motionsoft Review

Used Daily for 2+ years
Reviewed on 2/9/2017
Review Source: Capterra

Why do we use Motionsoft to power our club? It's simple. They have the best software to do it with, MoSoclub. We feel that MoSoclub has four distinct advantages, the people who work for the company, the support system in place, the programs that run MoSoClub, and the platform that MoSoClub runs on.The People: Motionsoft's MoSoclub was developed and is run by people who have worked in the trenches of the Fitness Business. They have dealt with real world problems and found out what works and what doesn't. Motionsoft has done an excellent job hiring the right people! The Support System: In today's day and age we all deal with a support center in one way or another for some type of software. The MoSoclub support system is by far the most efficient, friendly and caring one that we deal with. They get it that if there is an issue with the software then the club will not be able to run efficiently. You email support that there is an issue and they either fix the issue behind the scenes, allowing you to carry on with your day, or call you directly to deal with the problem. The Programs: MoSoclubs three main components, Check In, Point of Sale and Membership Management, work together seamlessly to make the club run efficiently and effectively. The software is very user friendly and has unlimited capabilities. From doing our monthly automatic debits with the billing processing tab to doing something as simple as printing off a statement for a member. It's all done with ease.Another HUGE advantage to MOSOClub is the Email Wizard, part of Membership Management. All of your member's emails are at your finger-tips with numerous parameters to choose from! In today's social media world that capability is priceless! The Program Platform: Motionsoft has decided to run its software in the cloud. From a club owner's perspective this has been amazing for two reasons. Number one Motionsoft has picked Google Chrome as its platform. Google Chrome has no edition that will expire and not be supported anymore. It is constantly updated behind the scenes allowing for that solid platform for MosoClub to run on. Number two is security. With all of the new compliance rules and regulations, that are constantly changing in today's world, and the threat of being hacked a reality, security of a member's financial information is top priority. Motionsoft does its utmost to make its software as secure as possible.

Pros

The People, Support System, Programs and the Software Program

Response from Motionsoft

Trevor -- Thank you so much for your kind words and for allowing Motionsoft to support your growing club business. All the best, Team Motionsoft

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kostas H.
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

One of the worst experiences in my professional career

Used Daily for 1+ year
Reviewed on 8/9/2018
Review Source: Capterra

To clarify, this is for MoSo club. Which i was lead to believe is the same as Motionsoft, but their other product for mid-sized health clubs.

In short, their IT team tried (and continues to try) its best to help us (with very industry staple requests) but in the end fails to have the resources, or the ability to help. This caused us to lose a healthy chunk of our EFT transactions in our conversion over to MoSo even though the process took over a year and required our attention and help along the way. This set our clubs growth back about a year.
Otherwise, we now have to audit the EFT deposits often to make sure MoSo club (or their full-service team) continues to function as intended.

So to find out if this software is for you, ask very detailed questions and make sure you verify the features your business requires so you know the function exists. Do not assume any simple function or feature would be there as you might be unpleasantly surprised.

Pros

Member Check-in Screen,
Boss (automated Account receivable reach out) System.

Cons

I'll try to keep this brief but will likely fail.

Software looks like it has more reporting than any other system in the industry, however the most basic of reports ranging from service provider (PT/group ex) payroll to assessing incoming bill-ables, or account receivables out right don't exist. They make you select from 10+ filters every time you want to run a report (without the ability to save your favorites) and most the time it's not the report you wanted (even with their help).

Simply put, the sales and management team will yes you to death to sign you up and then attempt to build everything along the way and unfortunately fail in the process.
Also, full service billing (their team posts all transactions for you daily or otherwise) often times "forgets" to process your billing for your clubs. So I hope you have a way to audit to catch money missing.

1.5 years into working with them they are still "creating" our group exercise scheduler. So its almost 2019 and we have a PDF on our website to show people our schedule...

And of course, it's the most expensive software to top it off.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Michael B.
Industry: Health, Wellness & Fitness
Company size: 201-500 Employees

Highly recommend Motionsoft within the fitness industry

Used Daily for 2+ years
Reviewed on 2/9/2017
Review Source: Capterra

We have been using Motionsoft for 4 years now to run our business. They are an excellent solution to run a high end fitness facility. They give you a tremendous amount of capability to report and manage your business. However you do need to do complex reporting you will need to hire or contract with resources to take full advantage of their reporting and data mining capabilities. The good news is you have full access and can mine your data as you see fit, or have other do this for you. As they moved forward over the last 4 years they have continued to add new functionality and capabilities and we see complex reporting only getting better over time. I would highly recommend Motionsoft for the fitness industry!

Pros

Breath of functionality

Cons

It currently can not support the sports complex industry and I own both fitness facilities and a very large sports complex.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Caroline B.

Longtime User

Used Daily for 2+ years
Reviewed on 2/27/2017
Review Source: Capterra

I have been a longtime user of the Motionsoft products (almost 12 years) first with Conexion and then with MoSo Club. The MoSo Club product that was rolled out almost 2 years ago has been developed and fine tuned into a very functional product that is very easy to use. They push out updates when they are able to add new/cool functions to the software and send release notes detailing what changes were made. They take feedback and use it to fine-tune the software.

The team at Motionsoft is EXTREMELY responsive and very customer-oriented which is my favorite part. I have received great support from them, even after hours. If I have any issue, I always feel that they are placing it at the very highest priority until it is resolved.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
7.9/10
Based on 19 user ratings
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Motionsoft Pricing

Motionsoft Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Location-based Contact Pricing
Why pay for individual member pricing when you aren’t interacting with every member? While some gym management software vendors charge for every contact in your database, Motionsoft software fees are location-based.

Instead of paying for one individual software application, Motionsoft’s location-based pricing includes an all-in-one bundle of 28 club management software applications.

Location-based Contact Pricing
Why pay for individual member pricing when you aren’t interacting with every member? While some gym management software vendors charge for every contact in your database, Motionsoft software fees are location-based.

Instead of paying for one individual software application, Motionsoft’s location-based pricing includes an all-in-one bundle of 28 club management software applications.

Value for Money
3.7/5
Based on 19 user ratings
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Motionsoft Features

Motionsoft Features

Activity Dashboard
Attendance Management
Attendance Tracking
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Calendar Management
Class Scheduling
Client Portal
Credit Card Processing
Customer Database
Customizable Branding
Electronic Payments
Event Management
Event Scheduling
POS
Registration Management
Reminders
Reporting & Statistics
Website Integration
Features
3.9/5
Based on 19 user ratings
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Categories

Additional information for Motionsoft

Additional information for Motionsoft

Key features of Motionsoft

  • Accounts receivable
  • Admissions management
  • Analytics
  • Attendance tracking
  • CRM
  • Check-in manager
  • Child check-in
  • Class management
  • Competition management
  • Contract pricing
  • Corporate sales management
  • Email management
  • Equipment check-out
  • Family memberships
  • Gift card management
  • ID card printing
  • Instructor management
  • Locker management
  • Loyalty program
  • Magnetic card reader
  • Member account access
  • Member portal
  • Member search functions
  • Membership lifecycle
  • Membership management
  • Non-member contacts
  • Online booking
  • Online event registration
  • Online event sponsorships
  • Online payments
  • Online registration
  • Online services
  • Onsite payment processing
  • Onsite registration
  • Payment history
  • Payment processing
  • Payroll & commission
  • Personal profile pages
  • Photo I.D. generation
  • Point of Sale (POS)
  • Prospect management
  • RFID scanning
  • Reminders
  • Sales interface
  • Scheduling
  • Spa management
  • Studio management
  • Text message reminders

Benefits

  • Motionsoft allows gyms and fitness clubs to offer members 24/7 virtual access through the Motionsoft member portal and online scheduler.

  • Users who need to manage multiple locations are able to see a snapshot of all club activity on a single screen, without having to logout and login again to view another location.

  • Motionsoft's front desk check-in works with various entry systems from key-tags, card readers and RFID, enabling users to activate turnstiles or magnetically lock doors.

  • Automating routine, time-consuming front desk, and back office functions, allowing staff to focus on providing member services and creating great member experiences.

  • Gaining member insights from the biggest collection of reports in the industry to make smart, actionable decisions and drill down into data for meaningful member insights.

  • Motionsoft FAQs

    Motionsoft FAQs

    Below are some frequently asked questions for Motionsoft.

    Q. What type of pricing plans does Motionsoft offer?

    Motionsoft offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Location-based Contact Pricing Why pay for individual member pricing when you aren’t interacting with every member? While some gym management software vendors charge for every contact in your database, Motionsoft software fees are location-based. Instead of paying for one individual software application, Motionsoft’s location-based pricing includes an all-in-one bundle of 28 club management software applications.

    Q. What are the main features of Motionsoft?

    Motionsoft offers the following features:

    • Accounts receivable
    • Admissions management
    • Analytics
    • Attendance tracking
    • CRM
    • Check-in manager
    • Child check-in
    • Class management
    • Competition management
    • Contract pricing
    • Corporate sales management
    • Email management
    • Equipment check-out
    • Family memberships
    • Gift card management
    • ID card printing
    • Instructor management
    • Locker management
    • Loyalty program
    • Magnetic card reader
    • Member account access
    • Member portal
    • Member search functions
    • Membership lifecycle
    • Membership management
    • Non-member contacts
    • Online booking
    • Online event registration
    • Online event sponsorships
    • Online payments
    • Online registration
    • Online services
    • Onsite payment processing
    • Onsite registration
    • Payment history
    • Payment processing
    • Payroll & commission
    • Personal profile pages
    • Photo I.D. generation
    • Point of Sale (POS)
    • Prospect management
    • RFID scanning
    • Reminders
    • Sales interface
    • Scheduling
    • Spa management
    • Studio management
    • Text message reminders

    Q. Who are the typical users of Motionsoft?

    Motionsoft has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Motionsoft support?

    Motionsoft supports the following languages:

    English

    Q. What type of pricing plans does Motionsoft offer?

    Motionsoft has the following pricing plans:

    Subscription

    Q. Does Motionsoft support mobile devices?

    We do not have any information about what devices Motionsoft supports

    Q. What other apps does Motionsoft integrate with?

    Motionsoft integrates with the following applications:

    Book4Time

    Q. What level of support does Motionsoft offer?

    Motionsoft offers the following support options:

    Online Support, Phone Support, Knowledge Base