EBizCharge Overview
What is EBizCharge?
EBizCharge, offered by Century Business Solutions, is a payment processing solution that enables business executives, accounting professionals, shop owners, consultants, and IT personnel to accept online payments. The solution is designed for SMBs that process gift cards, credit cards, and e-checks. The platform is PCI compliant and ensures that customer and business payment data is secure.
EBizCharge helps to streamline workflows by integrating with ERP, CRM, and accounting solutions. Integration with accounting solutions help to automatically post payment data to general ledgers and accounts receivables. This eliminates the need for double data entry and reduces the likelihood of human error. EBizCharge also integrates with customers’ existing online shopping carts to process various types of debit, credit, and government spending account (GSA) cards.
EBizCharge allows organizations to swipe or manually add customer credit card information in order to make recurring payments. Users can also view and download the complete transaction history of each customer through a single interface. EBizCharge Desktop POS enables business executives to release funds and manage returns. They can select multiple invoices to make customer refunds and process credits.
EBizCharge lets users monitor and accept transactions by using mobile apps for Android and iOS devices. The mobile app automatically syncs inventory, calculates tax, and archives transaction history for all customers. Other features of EBizCharge include customizable reporting tools, email receipts, real-time batch views, and search functionality. EBizCharge also offers 24/7 customer support to its clients.
EBizCharge Overview
Pricing
Pricing options
Please contact Century Business Solutions for pricing details.
EBizCharge Features
Media
EBizCharge Reviews
EBizCharge Reviews
Century Business Solutions Is The One Stop Shop For Companies Credit Card Processing Needs!
My experience with Century Business Solutions has been nothing but wonderful! I started out by having a major problem with my current credit card processor who dropped one of our online stores because we sold pre-owned parts. I found your company online - because I wanted a new solution that would process walk-in orders, over the phone orders, and payments on both of our oscommerce stores. When I called in I was connected with Tristan Wynn who got an earful from me in the beginning of our conversation because I have had nothing but bad luck with credit card processors in the past. Tristan made himself available anytime I needed to talk, he answered questions for me and when he didn't have the answer he got the question answered for me. He was honest, he didn't feed me any line of crap. He just told me what your company could do and so far with the results and solutions we see - everything is spot on and you guys have a great solutions! You are in my opinion the one stop shop for credit card processing with your POS, mobile app, and ecommerce solutions!
After signing the paperwork to get setup with Century Business Solutions - our account was approved within 24-48 hours which was great as well because our one online store was down - the only thing we could accept was paypal. After getting approved Tristan got me in touch with Brian "Gio" Giovannone - Client Services Specialist who worked with me over the phone on getting both of our online stores setup, with special source identification so we can see what payments come from what store. We did some test transactions, and all seemed to be working good with the stores! Gio also helped me get POS software installed on my computer, and setup users for the others in the office that need access to it.
Tristan & Gio are top notch! Very Professional & very helpful!
This all took place last week - October 27th. This morning I come into the office and we got two orders online - I had some questions about them. I reached out to Tristan who pointed me to support team. I worked with an Alex - then processed a very large $96,000.00 transaction and then spoke with a Kristina Engen - to verify that payments went through, that everything on your end looked good. Alex and Kristina were also very helpful, made me feel good about some of our first transactions with your company. I look forward to our future dealings with Century Business Solutions and your whole team!!
We have been happy with eBizCharge and functionality of the customer portal.
WORST CUSTOMER SUPPORT EVER!
One of the worst customer experiences I have ever had. I not only called, but also got on chat trying to get a few questions answered to determine if this would be a good fit for my company or not. The 4 separate people that I spoke to were useless and refused to answer my questions. They kept trying to transfer me to someone else and refused to answer my questions.
eBizCharge review EXCELLENCE
I have been using eBiz for several years, this is the Best Customer Service vendor for credit cards I have ever experienced. It is very user friendly, and the quality of the product is Great. I can not say anything bad about this product. If we have had a problem they have always been there to assist us in a timely manner, you don't get put on hold for long wait times and you always get a live person. When you speak to a person they are always friendly and happy to assist you. Excellent Product, Excellent Service, I would recommend this to anyone.
I LOVE IT!!! Support is always there and very quick to respond.
SUPPORT when needed. I rarely need support, however as we all know.... when you need it, you need support team to be there.
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Century Business Solutions Is The One Stop Shop For Companies Credit Card Processing Needs!
Pros
I love how everything is integrated from the POS terminal to our online websites, etc. And I love the ease of use/straight forward approach to your software!
Cons
None so far!
Response from Century Business Solutions
Hi Kerry,
Thanks for the positive feedback!
At Century Business Solutions, we strive to ensure that your taken care of from start to finish.
If you have any questions regarding your integration, please don't hesitate to reach out to us.
We are here to help.
We have been happy with eBizCharge and functionality of the customer portal.
Pros
I like that it is easy to see the transactions in the eBiz portal and to create custom reports. It has also been great to have the support documentation that is available online.
Cons
Please create a service ticket structure for support issues. As a customer, I want to see the status of my support issue more clearly. Emailing to a generic mailbox for support makes it difficult to reference multiple issues that occur near the same time period. Having a ticket structure would also make it easier for customers like us to communicate issues/resolutions across our global developer teams who need updates on the status of issues with our gateway integration. It would also make it clearer who our contact is for each issue. We have experienced times where the support person has to locate an email that we sent to support, but there was no ticket reference number assigned, so we spent time describing the issue instead of them just being able to pull it up.
Response from Century Business Solutions
Hi Robyn,
Thank you so much for taking the time to write us this great review. We really appreciate the feedback you provided and we're always looking for ways to improve our customer experience :) We will make sure to discuss ticket structure as a team and see how we can implement it in future communications. Please don't hesitate to give additional feedback to our support team anytime.
WORST CUSTOMER SUPPORT EVER!
One of the worst customer experiences I have ever had. I not only called, but also got on chat trying to get a few questions answered to determine if this would be a good fit for my company or not. The 4 separate people that I spoke to were useless and refused to answer my questions. They kept trying to transfer me to someone else and refused to answer my questions.
Pros
NONE. I found zero positives about this company based on the limited experience I had with a couple of terrible customer service reps.
Cons
No one is willing to answer questions
They treat people like crap
TERRIBLE COMPANY AND I WILL NEVER DO BUSINESS WITH THEM
eBizCharge review EXCELLENCE
I have been using eBiz for several years, this is the Best Customer Service vendor for credit cards I have ever experienced. It is very user friendly, and the quality of the product is Great. I can not say anything bad about this product. If we have had a problem they have always been there to assist us in a timely manner, you don't get put on hold for long wait times and you always get a live person. When you speak to a person they are always friendly and happy to assist you. Excellent Product, Excellent Service, I would recommend this to anyone.
Pros
Being user friendly
Cons
There is nothing I don't like about this product.
Response from Century Business Solutions
Hi Jole,
Thanks for the positive feedback.
We are happy to hear that our focus on Customer Support is showing through feedback such as yours.
We are committed to helping our community, so thank you for the positive feedback Jole.
Please don't hesitate to reach out to us if you have any other issues.
Century Business Solutions
I LOVE IT!!! Support is always there and very quick to respond.
SUPPORT when needed. I rarely need support, however as we all know.... when you need it, you need support team to be there.
Pros
It helps by having an extra "checks and balance" step with the batch reports. Since I am dealing with peoples money, I use this as hard-copy report to review for double checking. AS well as using it to help balance my Quick Books banking/deposit process.
Cons
you have to reenter the entire card number when only the expiration date has changed. but in the scheme of things, this is a minor issue.
Response from Century Business Solutions
Hi Dodie,
Thank you for the wonderful review. It's always a pleasure to work with you!
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EBizCharge Pricing
EBizCharge Pricing
Please contact Century Business Solutions for pricing details.
Please contact Century Business Solutions for pricing details.
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EBizCharge Features
EBizCharge Features
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Categories
Categories
Additional information for EBizCharge
Additional information for EBizCharge
Key features of EBizCharge
- ACH payment processing
- API
- Batch processing
- Credit card integration
- Credit card processing
- Custom forms
- Customizable Branding
- Customizable reporting
- Data encryption
- Electronic payments
- Gift card system
- Invoice management
- Invoice processing
- Invoices
- Mobile integration
- PCI DSS compliance
- POS
- POS integration
- Permission management
- Receipt management
- Revenue management
- Sales reporting
- Security & encryption
- Shopping cart
- Third party integration
- Transaction history
- Wireless POS
Benefits
• EBizCharge uses encryption and tokenization techniques to securely store customers’ credit card information and reduce an organization’s financial liability.
• EBizCharge enables users to generate custom reports, find data in reports using various search criteria and finally save them in Microsoft Excel or Word format.
• The solution offers the functionality to automatically send an email reminder to customers for pending payments.
• EBizCharge enables customers to view their payment history, email themselves a payment receipt, edit account information, and manage payment methods in real-time.
• EBizCharge allows businesses to create customized payment forms by adding multiple fields such as drop down menu, input boxes for discount codes, and 'Buy Now' buttons.
EBizCharge FAQs
EBizCharge FAQs
Below are some frequently asked questions for EBizCharge.
Q. What type of pricing plans does EBizCharge offer?
EBizCharge offers the following pricing plans:
Pricing model: Free
Free Trial: Not Available
Please contact Century Business Solutions for pricing details.
Q. What are the main features of EBizCharge?
EBizCharge offers the following features:
- ACH payment processing
- API
- Batch processing
- Credit card integration
- Credit card processing
- Custom forms
- Customizable Branding
- Customizable reporting
- Data encryption
- Electronic payments
- Gift card system
- Invoice management
- Invoice processing
- Invoices
- Mobile integration
- PCI DSS compliance
- POS
- POS integration
- Permission management
- Receipt management
- Revenue management
- Sales reporting
- Security & encryption
- Shopping cart
- Third party integration
- Transaction history
- Wireless POS
Q. Who are the typical users of EBizCharge?
EBizCharge has the following typical customers:
, , , ,
Q. What languages does EBizCharge support?
EBizCharge supports the following languages:
English
Q. What type of pricing plans does EBizCharge offer?
EBizCharge has the following pricing plans:
Free
Q. Does EBizCharge support mobile devices?
EBizCharge supports the following devices:
Android, iPhone
Q. What other apps does EBizCharge integrate with?
EBizCharge integrates with the following applications:
3dcart, Acumatica Cloud ERP, BigCommerce, Kechie, NetSuite, Sage 50cloud, Shopify, WebJaguar eCommerce Suite, Zoho CRM, iPlasmaCMS2
Q. What level of support does EBizCharge offer?
EBizCharge offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support
My experience with Century Business Solutions has been nothing but wonderful! I started out by having a major problem with my current credit card processor who dropped one of our online stores because we sold pre-owned parts. I found your company online - because I wanted a new solution that would process walk-in orders, over the phone orders, and payments on both of our oscommerce stores. When I called in I was connected with Tristan Wynn who got an earful from me in the beginning of our conversation because I have had nothing but bad luck with credit card processors in the past. Tristan made himself available anytime I needed to talk, he answered questions for me and when he didn't have the answer he got the question answered for me. He was honest, he didn't feed me any line of crap. He just told me what your company could do and so far with the results and solutions we see - everything is spot on and you guys have a great solutions! You are in my opinion the one stop shop for credit card processing with your POS, mobile app, and ecommerce solutions!
After signing the paperwork to get setup with Century Business Solutions - our account was approved within 24-48 hours which was great as well because our one online store was down - the only thing we could accept was paypal. After getting approved Tristan got me in touch with Brian "Gio" Giovannone - Client Services Specialist who worked with me over the phone on getting both of our online stores setup, with special source identification so we can see what payments come from what store. We did some test transactions, and all seemed to be working good with the stores! Gio also helped me get POS software installed on my computer, and setup users for the others in the office that need access to it.
Tristan & Gio are top notch! Very Professional & very helpful!
This all took place last week - October 27th. This morning I come into the office and we got two orders online - I had some questions about them. I reached out to Tristan who pointed me to support team. I worked with an Alex - then processed a very large $96,000.00 transaction and then spoke with a Kristina Engen - to verify that payments went through, that everything on your end looked good. Alex and Kristina were also very helpful, made me feel good about some of our first transactions with your company. I look forward to our future dealings with Century Business Solutions and your whole team!!