--- description: Detailed reviews on AMCS Utility Billing based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare AMCS Utility Billing with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: AMCS Utility Billing Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Billing and Invoicing Software](/directory/240/billing-invoicing/software) > [AMCS Utility Billing](/software/106347/waterworks1) # AMCS Utility Billing Canonical: https://www.getapp.ca/software/106347/waterworks1 Page: 1 / 4\ Next: [Next page](https://www.getapp.ca/software/106347/waterworks1?page=2) > AMCS Utility Billing is a cloud-based solution for municipalities and utilities, offering automated billing, customer tracking, meter reading, and payment processing. Features include customizable rates, reports, SMS reminders, and a customer portal for viewing usage and payments. > > Verdict: Rated **4.8/5** by 80 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of AMCS Utility Billing • AMCS Utility Billing is designed to streamline your utility management processes, reducing the burden on your call center or help desk by enabling customers to view and pay bills online through the Customer Portal. The core of our solution is the Customer Information System (CIS), which tracks customers, meters, invoices, and payments within a single application. Our system supports highly configurable rate plans, allowing you to tailor billing structures to meet your specific requirements. • Flexible billing options accommodate various cycles, including fully automated billing and PDF invoice storage. For large companies and Commercial \& Industrial (C\&I) clients, our solution offers the capability to send consolidated bills, summarizing multiple sites along with individual invoices. This feature simplifies billing for organizations with complex structures. • Our Exception Management Module is pivotal in ensuring billing accuracy. It tracks exceptions in meter reads, performing checks before and after billing. If exceptions are resolved by receiving updated readings or customer data, they self-clear, ensuring seamless and precise billing operations. Additionally, automated reminders and notices can be dispatched to slow payers, customizable to fit your messaging needs. • The HTML billing editor provides a flexible platform for creating branded billing templates with visualizations that can be customized to align with your business requirements, including branding, content, and theme adjustments. The Power Purchase Agreement (PPA) module supports sleeved hedge contracts, facilitating the integration of renewable projects with your customers. • Our solution supports a variety of payment methods to ensure seamless and automatic transactions. Users can integrate AMCS Pay, direct debit from bank accounts, AMEX, Visa, and Mastercard, offering customers convenient payment options. • Migrating to our system is straightforward with our user-friendly import tools, enabling you to load data efficiently and take advantage of the new system's benefits. Furthermore, our flexible API simplifies integration with your existing systems, while web hooks provide additional integration capabilities, enhancing overall functionality and connectivity. • By choosing AMCS Utility Billing, you equip your organization with a robust, cloud-based solution designed to enhance operational efficiency, improve customer satisfaction, and ensure accurate and flexible billing management. Our comprehensive features and user-friendly interface make it an ideal choice for municipalities, private companies, and public utilities alike. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 80 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: AMCS - **Founded**: 2008 ## Commercial Context - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: Please contact AMCS for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Germany, Ireland, Mexico, New Zealand, United Kingdom, United States ## Features - ACH Payment Processing - API - Alerts/Escalation - Alerts/Notifications - Asset Lifecycle Management - Audit Trail - Billing & Invoicing - Billing Rate Management - Call Data Records(CDR) - Customer Accounts - Customer Management - Email Management Software - For Electricity - For Internet Service Providers (ISP) - For Natural Gas - For Telecommunications Industry - For Trash - For Water - Historical Reporting - Meter Data Management ## Integrations (2 total) - PayPal - QuickBooks Online Advanced ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Billing and Invoicing Software](https://www.getapp.ca/directory/240/billing-invoicing/software) ## Related Categories - [Billing and Invoicing Software](https://www.getapp.ca/directory/240/billing-invoicing/software) - [Utility Billing Software](https://www.getapp.ca/directory/1015/utility-billing/software) - [Utility Management Systems Software](https://www.getapp.ca/directory/1253/utility-management-systems/software) - [Government Software](https://www.getapp.ca/directory/669/public-sector/software) - [Energy Management Software](https://www.getapp.ca/directory/915/energy-management/software) ## Alternatives 1. [TrueContext](https://www.getapp.ca/software/8212/prontoforms-mobile-forms) — 4.6/5 (329 reviews) 2. [BOSS811](https://www.getapp.ca/software/187163/boss811) — 4.8/5 (71 reviews) 3. [SMART360](https://www.getapp.ca/software/2059358/bynry) — 5.0/5 (1 reviews) 4. [Dynamics Billing](https://www.getapp.ca/software/116775/dynamics-billing) — 4.6/5 (5 reviews) 5. [Utilmate](https://www.getapp.ca/software/2073343/utilmate) — 4.5/5 (4 reviews) ## Reviews ### "Software is user friendly, and staff with Waterworks is execellent. Always there to help" — 5.0/5 > **Tiffany** | *March 31, 2015* > > I started with my city a little over a year ago, the previously city clerk had been fired leaving me to start with zero training. I was able to call Terri and I did DAILY she was very friend gave me the training I needed to do my job smoothly\! If it wasn't for Terri and Waterworks I would NOT have been very successful at my new job\! Thank you Terri\!\! ----- ### "Wonderful product" — 5.0/5 > **Lisa** | *August 24, 2011* > > **Pros**: The City of Everton has been using WaterWorks for approximately 13 years. It is a wonderful program; very easy to use. The tech support is excellent\! They are always so friendly and patient\! I would recommend this program to any one. > > **Cons**: None that I can think of. > > Great product\! ----- ### "Review of waterworks software and customer support" — 4.0/5 > **Michelle** | *July 17, 2014* > > The waterworks software integrates well with the Meterphone software offered by LMS. Terri is extremely timely responding to questions and is knowledgable about their products and provides great customer support. ----- ### "REVIEW FOR WATERWORKS SOFTWARD" — 5.0/5 > **DONNA** | *October 16, 2013* > > WE HAVE BEEN USING WATERWORKS SOFTWARE HERE AT THE CITY OF MILLER FOR 15 YEARS OR SO. THEY UPGRADE THEIR PROGRAMS AND ARE ON LINE OR CAN BE REACHED BY PHONE WITH ANY PROBLEMS YOU MIGHT INCUR. STAFF IS FRIENDLY AND ALWAYS HELPFUL. SELDOM HAS THERE BEEN AN ISSUE THAT THEY WERE UNABLE TO HELP WITH. WOULD HIGHLY RECOMMEND THE SOFTWARE TO ANYONE. ----- ### "End to end billing provisoning and payments + customer portal" — 5.0/5 > **Damian** | *October 14, 2009* > > **Pros**: 100% web based software as a service 15 plug in modules highly customisable competitive pricing @ between 1 and 2% of monthly revenue > > **Cons**: none so far > > Awesome systm that has replaced mny disperate unconnected systems with this all-in-wonder platform. They are contantly adding improvements also ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.ca/software/106347/waterworks1?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/106347/waterworks1) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data