About TechSee
TechSee is an intelligent visual support system that offers SMBs and enterprises a smart visual platform from which to assess, diagnose and resolve technical issues remotely. Incorporating live video, photo chat and intuitive visual guidance tools, TechSee aims to provide users with a reliable and user-friendly visual support solution.
From the smart visual platform, TechSee presents users with a real-time view of the customer’s technical problem. In order to assess the situation and provide visual guidance, TechSee allows users to interact with customers through a live virtual channel. Utilizing an augmented reality pointer, annotations and on-screen text, TechSee enables users to give clear instructions to show a customer exactly how to resolve the issue. Continuing to operate on the live virtual channel, users can observe as the customer tests and verifies the solution.
TechSee offers 3 different products including TechSee Call Center, TechSee Field Services and TechSee Starter. While TechSee Starter is suitable for SMBs with 1 to 10 customer support agents, TechSee Call Center is designed for larger call center operations. TechSee Call Center supports training and monitoring features such as silent observing, three-way conferencing and visual analytics and reporting. Meanwhile, TechSee Field Services provides visual consultation, management and supervision services for field technicians.
Pricing starting from:
N/A
- Free Trial
- Subscription
Compare with Popular Alternatives
Key benefits of TechSee
Devices
Business size
Markets
Supported Languages
Pricing starting from:
N/A
- Free Trial
- Subscription
Compare with Popular Alternatives
Images
Features
Total features of TechSee: 27
- Activity Dashboard
- Activity Management
- CRM Integration
- Chat
- Communication Management
- Customer Database
- Customer History
- Diagnostic Tools
- Feedback Collection
- Feedback Management
- File Transfer
- Guided Problem Solving
- Help Desk Management
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Problem Management
- Productivity Reporting
- Real Time Data
- Real Time Monitoring
- Real Time Updates
- Secure Data Storage
- Training Management
- Video Conferencing
- Video Support
- Visual Analytics
- Workflow Management
Alternatives
Zoho Desk
ISL Light Remote Desktop
Deskpro
Helpshift
TechSee FAQs
Below are some frequently asked questions for TechSee.Q. What type of pricing plans does TechSee offer?
TechSee offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
To receive accurate pricing for all of TechSee's products, contact TechSee directly.
Q. What are the main features of TechSee?
TechSee offers the following features:
- Activity dashboard
- Activity management
- Activity monitoring
- Annotations
- Augmented reality pointer
- Best-path resolutions
- CRM integration
- Chat functionality
- Communication management
- Customer database
- Customer experience management
- Customer history
- Database access
- Diagnostic tools
- Feedback collection
- Feedback management
- File transfer
- Guided problem solving
- Help desk management
- Issue management
- Issue tracking
- Knowledge base
- Live video
- On-screen text
- Problem management
- Real time data
- Real time monitoring
- Real time updates
- Recurring issues
- Reporting
- Secure data storage
- Training management
- Video support
- Visual analytics
- Workflow management
Q. Who are the typical users of TechSee?
TechSee has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does TechSee support?
TechSee supports the following languages:
English
Q. Does TechSee support mobile devices?
We do not have any information about what devices TechSee supports
Q. What other apps does TechSee integrate with?
We do not have any information about what integrations TechSee has
Q. What level of support does TechSee offer?
TechSee offers the following support options:
Online Support, Phone Support, Video Tutorials
Related categories
See all software categories found for TechSee.
