About FieldEdge Flat Rate Mobile
FieldEdge Flat Rate Mobile is a cloud-based field service management software used by HVAC, plumbing and electrical contractors to manage and complete work orders. The FieldEdge Flat Rate Mobile app is integrated with a database that stores predetermined, set rates for all services and product repairs. The database is regularly updated to reflect the latest prices of different product parts. Contractors can also update their service charges in the mobile app on a regular basis.
The FieldEdge Flat Rate Mobile app supports offline modes of operation and lets technicians add customer details anytime and from anywhere. These details are later synchronized with the company’s server whenever internet access is available. Technicians also have an option to use the FieldEdge Flat Rate Mobile product book containing price details of various spare parts. The book is updated every 90 days and allows customers to compare prices of one company's products with the other.
FieldEdge Flat Rate Mobile provides maintenance agreements and invoices to all customers after the completion of a job. The software provides desk managers with real-time updates about the jobs completed by technicians in a day, as well as helps with the allocation of jobs to field technicians & contractors. Desk managers can also get insight on the queries searched by customers in the product database.
FieldEdge Flat Rate Mobile provides a “historical data” tab option that provides technicians with visibility on the jobs they've completed in the past. The application offers workflow management features that ensure the smooth transition of financial & technical data from the field to office. FieldEdge Flat Rate Mobile integrates with QuickBooks Online, enabling the submission of invoices directly to the company's accounts team, as well as the calculation of total expenditure and revenue.
Pricing starting from:
US$0.01
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to FieldEdge Flat Rate Mobile
Key benefits of FieldEdge Flat Rate Mobile
• FieldEdge Flat Rate Mobile lets technicians manage their work orders and product approvals on smartphones/ tablets and eliminates the need for paper documents.
• The software helps technicians charge customers according to rates detailed in the product database of the mobile app.
• A historical data view option enables technicians to compare the number of jobs they've completed each month against their set targets.
• FieldEdge Flat Rate Mobile provides maintenance agreement documents and invoices as soon as a technician files a job completion report on their tablet/smartphone.
• The software sends automated email and call reminders to customers informing them about regular maintenance visits by technicians, as well as confirms the time and date of the visit.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
France, United States
Supported Languages
English
Pricing starting from:
US$0.01
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to FieldEdge Flat Rate Mobile
Images
Features
Total features of FieldEdge Flat Rate Mobile: 32
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Reviews
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- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Super user friendly
Reviewed on 6/4/2018
Easy to use, and the work order immediately shows up on the techs device, eliminating the need for...
Easy to use, and the work order immediately shows up on the techs device, eliminating the need for the tech to drive all the way back to our office to gets their next work order
Pros
It is super user friendly & easy to use. I love that it can be used on a computer, cell phone or tablet and there is no subscription. You only pay for what you use.
Cons
I wish it would show the price of repairs before you select it..... sometimes our techs aren't sure which repair to pick until they see what the charge will be & then they have to go in and delete it if its way out there.
- Industry: Consumer Services
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Coolfront has helped us a lot
Reviewed on 5/3/2019
Overall we have been very pleased with Coolfront. We have been using it for about 3 years now. The...
Overall we have been very pleased with Coolfront. We have been using it for about 3 years now. The customer service is fantastic. Any time we have had a problem (which has not been much, and usually our own fault) customer service has been more than happy to help us and always so friendly.
Pros
Our technicians love that they can just type in a repair and get the pricing. It makes things much easier for them. Then be able to print out a copy of the work order for the customer right there on the spot. They are using Epson mobile printers and the combination in great.
Cons
Two things I have heard the technicians say that they would like is to be able to click on a customers phone number and call right from Coolfront, and the same thing with the address. They would like to be able to access Google maps right from the customers address in Coolfront
- Industry: Construction
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 0.0 /10
Coolfront Review
Reviewed on 8/31/2018
My overall experience with Coolfront has not been what I expected it to be. I was expecting to be...
My overall experience with Coolfront has not been what I expected it to be. I was expecting to be blown away with ease of access and have more time to spend on other projects. Instead of freeing up the dispatching and invoicing time it has added to our work load.
Pros
The Coolfront software is easily accessible to technicians in the field and simplifies the billing process.
Cons
I'm highly disappointed that the Coolfront team is not working on the reporting process. If you are someone that relies on reports you are out of luck. Searching is a manual process because the filtering process doesn't work well. It takes too long and you have to switch between Work Orders and Archived Work Orders, change the dates, and hope for the best. Although the Coolfront software is compatible with Quickbooks there is still manual retrieval involved to move invoices over to Quickbooks. It is time consuming. There is more focus from Coolfront on the paid advertising and takes up most of the screen on my computer monitor. There are only a few inches of the screen devoted to work orders, unless you pull up an actual work order. I don't want advertisements taking up my entire screen. I'm under the impression more time is spent on gaining advertisers than improving the software. The potential is there to be great but it's not anywhere near great.
Response from Profit Strategies
Thank you for the feedback Jennifer! We appreciate the feedback of knowing where we stand with our users and where we can improve upon. This will be mentioned to our development team, along with our leadership team. Our goal is exactly what you stated, to have a solution that's easy to use and effective in managing your business. We'll do everything we can to ensure that happens!
- Industry: Consumer Services
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
HVAC contractor going from paper to Coolfront
Reviewed on 1/3/2020
Overall we are definitely more profitable with the flat rate database. And it does save some...
Overall we are definitely more profitable with the flat rate database. And it does save some keystrokes, but it doesn't fix all our issues or handling of service tickets.
Pros
I absolutely love the flat rate pricing database- and the pricing best practices through out the country. That part is awesome. I also like the history that shows up for each customer so my techs have information at their finger tips.
Cons
1) Sometimes it is a little difficult to find certain parts. I was looking for an inducer motor for a Lennox and no manufacturer comes up. I had to call Lennox to get part number, and then it was easily found. 2) Reporting- we collect sales tax- so to be able to report sales would be helpful. We still have to identify how much of the Flat rate is the part cost and mark up and how much is labor to put into our accounting software. 3) speed from going between day to day to look up customer is deathly slow.
Response from Coolfront
Thank you for your feedback, Edward. If you are using Quickbooks and Coolfront, there is a way for you to manage your sales tax between the two programs. Our support team would be more than happy to walk you through and answer any questions or provide further assistance for you!
- Industry: Consumer Services
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
We use it daily
Reviewed on 10/6/2017
It helped us integrate into a service based software for our techs to use in the field instead of...
It helped us integrate into a service based software for our techs to use in the field instead of using hand written invoices.
Pros
It isn't complicated to use for my techs. The mobile app is easy. The customer must approve the repairs before work is done.
Cons
1. Not enough spaces to enter my description and pricing (favorites).
2. Changes customer information randomly (we will change a phone number, then after saving it, it will revert back to what was previously automatically generated - addresses, names, etc.).
3. Expensive
4. Does not enter an invoice into quickbooks if there isn't an amount and when we do a service that is prepaid for then there isn't a dollar amount and it will not put it in my system so I am double inputing.
5. On the mobile app, every single time we use it, it constantly requests us to update, even if we just did the update.
FieldEdge Flat Rate Mobile FAQs
Below are some frequently asked questions for FieldEdge Flat Rate Mobile.Q. What type of pricing plans does FieldEdge Flat Rate Mobile offer?
FieldEdge Flat Rate Mobile offers the following pricing plans:
- Starting from: US$0.01
- Pricing model: Free Version
- Free Trial: Available
Every work order created using the FieldEdge Flat Rate Mobile app costs $1.73 and $2 for every work order through books. These fees can be incorporated into job prices and passed on to customers.
Q. Who are the typical users of FieldEdge Flat Rate Mobile?
FieldEdge Flat Rate Mobile has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500
Q. What languages does FieldEdge Flat Rate Mobile support?
FieldEdge Flat Rate Mobile supports the following languages:
English
Q. Does FieldEdge Flat Rate Mobile support mobile devices?
FieldEdge Flat Rate Mobile supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does FieldEdge Flat Rate Mobile integrate with?
FieldEdge Flat Rate Mobile integrates with the following applications:
Dropbox Business, Google Calendar, QuickBooks Online Advanced
Q. What level of support does FieldEdge Flat Rate Mobile offer?
FieldEdge Flat Rate Mobile offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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