About Commusoft

Commusoft is an all-in-one work order management software designed for the field service industry. We help businesses manage jobs, quotations, technicians complex schedules, PPM, inventory management, invoicing, and customer communications, plus integrates with accounting and payment solutions.

Commusoft lets users store and manage customer contacts, including their assets details such as make, model, serial number, and more. Users can set up automatic reminder emails, SMS messages, and letters to be sent whenever a service is due. Track work orders that have been completed and easily keep customers up to date. Quotations can be quickly created and sent to clients, detailing the work that needs to be done along with costs, required spare parts and a final price.

Users are able to manage all types of work orders, large or small, as well as track all technicians visits along with job status, parts used, and any remedial work required. Technicians can efficiently access all information while on the go or on site via their mobile or tablet. Scheduling features include a drag and drop schedules for efficient rearranging, whenever necessary. All data is synced in real time, keeping owners, managers and technicians up to speed on every work orders.

Commusoft enables users to complete a range of checklists, notices, and sheets while on site, as well as capture signatures electronically. Users can create custom invoices via the desktop, mobile phone or tablet and send them directly to the customer’s email inbox. Visual reports and charts provide users with business performance, revenue and expenditure at a glance.

Pricing starting from:

£40.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Commusoft

Key benefits of Commusoft

  • Commusoft helps eliminate various time-consuming admin tasks by enabling users to manage all clients in a single customer database to improve customer relationship management.

  • Users can create and send quotes to customers from their computer or on site via mobile device, as well as capture signatures electronically from customers for instant approval.

  • Commusoft automatically sends a service reminder when customer services are due, to help avoid missing out on potential income.

  • Real-time syncing across all devices enables teams to stay up to date with the latest schedule changes, saving time and eliminating mistakes.

  • Users can create customized invoices including the organization's logo and company details that can be sent directly to customers by email.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Anguilla, Aruba, Bahamas, Canada, United Kingdom , Gibraltar, Ireland, Puerto Rico, United States, British Virgin Islands, U.S. Virgin Islands

    Supported Languages

    English

    Pricing starting from:

    £40.00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Commusoft

    Images

    Commusoft Software - All-in-one job management software across all your devices.
    Commusoft Software - Commusoft's Mobile App is available on iOS and Android devices
    Commusoft Software - Reports and Dashboard
    Commusoft Software - Calendar management
    Commusoft Software - Track your mobile team in real time
    Commusoft Software - Parts and Inventory management
    Commusoft Software - Standard asset fields
    Commusoft Software - Create certificates and capture customers signatures on site.
    Commusoft Software - Take photos and send them back to the office in real time
    Commusoft Software - Create and send invoices from the field or office
    Commusoft Software - PPM Management
    View 15 more
    Commusoft video
    Commusoft video
    Commusoft video
    Commusoft video
    Commusoft Software - All-in-one job management software across all your devices.
    Commusoft Software - Commusoft's Mobile App is available on iOS and Android devices
    Commusoft Software - Reports and Dashboard
    Commusoft Software - Calendar management
    Commusoft Software - Track your mobile team in real time
    Commusoft Software - Parts and Inventory management
    Commusoft Software - Standard asset fields
    Commusoft Software - Create certificates and capture customers signatures on site.
    Commusoft Software - Take photos and send them back to the office in real time
    Commusoft Software - Create and send invoices from the field or office
    Commusoft Software - PPM Management

    Features

    Total features of Commusoft: 133

    • API
    • Accounting Integration
    • Accounting Software
    • Activity Dashboard
    • Activity Tracking
    • Add & Edit Photos
    • Alerts/Notifications
    • Appointment Scheduling Software
    • Asset Lifecycle Management
    • Asset Tracking Software
    • Audit Management
    • Automated Scheduling
    • Automatic Backup
    • Barcode / Ticket Scanning
    • Billing & Invoicing
    • CRM Software
    • Calendar Management
    • Change Order Management
    • Client Portal
    • Commercial
    • Commercial Inspections
    • Commercial Properties
    • Commercial/Industrial
    • Compliance Management
    • Contact Database
    • Contract/License Management
    • Cost Database
    • Cost Estimating
    • Customer Database
    • Customer History
    • Customer Management
    • Customer Portal
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Data Synchronization
    • Digital Signature Software
    • Dispatch Management
    • Document Imaging
    • Document Management Software
    • Document Storage
    • Drag & Drop
    • Electronic Payments
    • Electronic Signature
    • Email Templates
    • Employee Database
    • Employee Scheduling Software
    • Equipment Maintenance Software
    • Equipment Management
    • Equipment Tracking
    • Estimating
    • Facility Scheduling
    • File Storage
    • Fixed Asset Management Software
    • For Commercial and/or Industrial Electrical Contractors
    • For General Contractors
    • For HVAC Companies
    • For Plumbing Industry
    • Forms Management
    • GPS
    • Geographic Maps
    • Historical Reporting
    • Industrial
    • Inspection Management
    • Interaction Tracking
    • Inventory Control Software
    • Inventory Management Software
    • Inventory Tracking
    • Invoice Management
    • Job Costing Software
    • Job Management
    • Job Scheduling
    • Job Tracking
    • Labor Forecasting
    • Labor Rates
    • Location Tracking
    • Logistics Management
    • Maintenance Management Software
    • Maintenance Scheduling
    • Material Ordering
    • Mobile Access
    • Mobile Alerts
    • Mobile App
    • Mobile Signature Capture
    • Multi-Location
    • Offline Access
    • Online Time Clock
    • Payment Collection in the Field
    • Payment Processing Software
    • Photo Capture
    • Preventive Maintenance Software
    • Project Management Software
    • Purchase Order Management
    • QuickBooks Integration
    • Quotes/Estimates
    • Real Time Data
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Updates
    • Recurring Appointments
    • Recurring Tasks
    • Reminders
    • Repair Estimates
    • Report Summary
    • Reporting & Statistics
    • Reporting/Analytics
    • Residential Inspections
    • Residential Properties
    • Role-Based Permissions
    • Routing
    • SMS Messaging
    • Scheduling Software
    • Search/Filter
    • Self Service Portal
    • Service History
    • Status Tracking
    • Task Management Software
    • Task Scheduling
    • Team Management Software
    • Technician Management
    • Templates
    • Third Party Integrations
    • Time & Attendance
    • Time & Expense Tracking
    • Time Tracking Software
    • Timesheet Management
    • Vendor Management Software
    • Video Support
    • Work Order Creation
    • Work Order Management

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    Reviews

    Overall rating

    4.7 /5
    (176)
    Value for Money
    4.6/5
    Features
    4.6/5
    Ease of Use
    4.6/5
    Customer Support Software
    4.8/5

    Already have Commusoft?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 176
    Phil
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software

    Reliable, advanced, bespoke software that I genuinely couldn't run my business without.

    Reviewed on 2017-11-20

    Pros

    Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

    Simon
    Overall rating
    • Industry: Utilities
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Exquisite

    Reviewed on 2022-08-03

    Since incorporating Commusoft in to our business in 2012, the software has assisted us greatly in...

    Since incorporating Commusoft in to our business in 2012, the software has assisted us greatly in developing and growing as a business. They are constantly working on new updates and developments to improve the software and add new features and if you do have any issues along the way, they are always on hand to assist you with client support.

    Pros

    It covers almost everything we need from the diary, invoicing, estimating and key reporting.

    Cons

    Integration (transfer of date) with Sage can be problematic. It wasn't always problematic but has been more recently.

    Alternatives Considered

    Joblogic

    Reasons for Switching to Commusoft

    Those I spoke with and the software itself which I preferred at the time (2012).
    Martin
    Overall rating
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 5.0 /10

    Experience with commusoft

    Reviewed on 2016-12-06

    When you first start you should be given more one to one help, then mistakes wouldn't happen.
    Bit...

    When you first start you should be given more one to one help, then mistakes wouldn't happen.
    Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
    Seem to be having lots of problems with the two systems together quick books and commusoft.

    Pros

    Customer data base, quick to find out what you have done at a property,

    Cons

    need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

    Response from Commusoft

    Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system.

    We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details.

    I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email [email protected] who will be happy to help.

    As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.

    Amy
    Overall rating
    • Industry: Construction
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    G Jassal Review

    Reviewed on 2022-06-23

    We love working with Commusoft! The staff are amazing and provide great support for anything big or...

    We love working with Commusoft! The staff are amazing and provide great support for anything big or small that you need help with.
    The system is incredibly easy to use and there is a great knowledge database for anything you need.

    Pros

    As a small team Commusoft makes it easier for us to communicate between users and engineers. We love the ease of the system and how there is a knowledge database to answer any questions. The staff are always lovely and provide excellent service with any questions we have.

    Cons

    We provide quotations for our clients and would love to have the feature of a dropdown for additional options with our estimate templates, as at the moment we are copying and pasting the information.

    Harry
    Overall rating
    • Industry: Construction
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Review from a plumbing company

    Reviewed on 2020-08-27

    Excellent, Once it’s all set up which does take a little time it makes us so efficient.

    Excellent, Once it’s all set up which does take a little time it makes us so efficient.

    Pros

    Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software

    Cons

    Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes.

    Showing 5 reviews of 176 Read all reviews

    Commusoft FAQs

    Below are some frequently asked questions for Commusoft.

    Commusoft offers the following pricing plans:

    • Starting from: £40.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Go Paperless: £40 per license, per month. Customer Journey: £55 per license, per month. Automation: £80 per license, per month.

    Commusoft has the following typical customers:

    2-10, 11-50, 51-200

    Commusoft supports the following languages:

    English

    Commusoft supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Commusoft integrates with the following applications:

    Dropbox Business, FreeAgent, Gmail, Google Calendar, KashFlow, Mailchimp, Microsoft Outlook, Pipedrive, QuickBooks, Quickbooks Online, Sage 50cloud Accounting, Stripe, SumUp, Worldpay, Xero, Zapier, naturalForms

    Commusoft offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support

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