--- description: Detailed reviews on Purplepass based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Purplepass with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Purplepass Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Ticketing Software](/directory/86/ticketing/software) > [Purplepass](/software/106187/purplepass) # Purplepass Canonical: https://www.getapp.ca/software/106187/purplepass Page: 1 / 13\ Next: [Next page](https://www.getapp.ca/software/106187/purplepass?page=2) > Purplepass is the cloud ticketing platform built for theatres, universities, festivals, and any live event. Embed a branded checkout, offer interactive seat maps, manage passes and merch, scan tickets offline, view real-time analytics, and get 24/7 US-based support. > > Verdict: Rated **4.9/5** by 303 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Purplepass 1\. Branded, secure checkout Keep fans on your domain and under your logo while meeting PCI-DSS level 1 standards. 2. Unlimited ticket types Offer reserved seats, GA, multi-day passes, bundles, upgrades, and donations from a single inventory. 3. Free interactive seat maps Our design team builds mobile-friendly maps that mirror your venue’s exact layout at no extra charge. 4. Complete box-office toolkit Desktop POS, mobile terminals, and wireless scanners process cash, cards, comps, and contactless entry, all synced to the cloud. 5. Real-time analytics Dashboards reveal which channels convert, when doors peak, and where revenue grows so marketing and finance stay aligned. 6. Marketing firepower Generate unlimited promo codes, schedule SMS blasts, and track every UTM to see true campaign ROI. 7. Seamless integrations Connect to TouchNet, Authorize.net, PayPal, Bluefin, and over 6,000 apps via Zapier. Single Sign-On ensures frictionless campus access. 8. Hardware provided Hit volume milestones to receive scanners, printers, and kiosks at no cost, ready to plug-and-play on show day. 9. 24/7 live support US-based experts answer calls for both organisers and ticket buyers, plus free onboarding and training. 10. Flexible payouts Use Purplepass processing for rapid deposits or bring your own merchant account and receive funds directly. Purplepass bundles the technology, hardware, and human support you need to sell out shows, shorten lines, and keep stakeholders smiling—no long-term contracts or hidden fees required. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 303 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Purplepass - **Location**: San Diego, US - **Founded**: 1998 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: SERVICE FEES \* Online sales - 2.5%, $0.99/ticket \* Online sales (Non-profit) - 2.0% + $0.99/ticket \* Box office sales - FREE \* COMPs - FREE \* Gustlist - FREE \* Free tickets - FREE \* Phone orders - FREE \* Shipped orders - FREE (Customer just pays shipping) \* Building seating maps - FREE \* Volume discounts available \* License pricing available as low as $0.35/ticket CREDIT CARD PROCESS \* Online sales - 3% \* Box office sales - 2.5% + $0.25/transaction PRINTED MATERIAL \* Thermal Tickets: $0.10/ticket \* Full Color Tickets: $0.12/ticket OTHER PRICING DETAILS \* No signup fees \* No monthly/annual fees \* Equipment may be provided for free - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Russian, Spanish - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Admissions Management - Alerts/Notifications - Alumni Management Software - Artist Management - Attendance Management - Attendance Tracking Software - Attendee Management - Attendee Segmentation - Badge Printing - Barcode/Ticket Scanning - Billing & Invoicing - Booking Management - CRM Software - Calendar Management - Class Scheduling - Commenting/Notes ## Integrations (18 total) - Auth0 - Azure Active Directory External Identities - CardPointe - Constant Contact - Embeddable - HubSpot CRM - Mailchimp - Meta for Business - Okta - Robly - Single Sign-On - SurveyMonkey - TouchNet Payment Systems - Twilio - WordPress ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Ticketing Software](https://www.getapp.ca/directory/86/ticketing/software) ## Related Categories - [Ticketing Software](https://www.getapp.ca/directory/86/ticketing/software) - [Admissions Software](https://www.getapp.ca/directory/907/admissions/software) - [Event Booking Software](https://www.getapp.ca/directory/1107/event-booking/software) - [Event Check In Software](https://www.getapp.ca/directory/1135/event-check-in/software) - [Festival Management Software](https://www.getapp.ca/directory/1309/festival-management/software) ## Alternatives 1. [Showpass](https://www.getapp.ca/software/116259/showpass) — 4.7/5 (406 reviews) 2. [Ticket Tailor](https://www.getapp.ca/software/111155/ticket-tailor) — 4.9/5 (595 reviews) 3. [Eventbrite](https://www.getapp.ca/software/91490/eventbrite) — 4.6/5 (5768 reviews) 4. [TicketSource](https://www.getapp.ca/software/104919/ticketsource) — 4.8/5 (542 reviews) 5. [Beyonk](https://www.getapp.ca/software/2063767/beyonk) — 4.9/5 (167 reviews) ## Reviews ### "Flexible ticketing solution for third party rentals" — 5.0/5 > **Caroline** | *October 17, 2022* | Performing Arts | Recommendation rating: 10.0/10 > > **Pros**: We are primarily a rental facility, and wanted to allow our community partners to have limited control over their events. With PurplePass' ability to add other users as a "partner," our clients can edit their event pages, view ticket sales and email customers- but all our events are streamlined under our Chabot PAC umbrella. We can also offer clients the ability to use PurplePass as their merchant account or to use their own merchant account for even more flexibility. > > **Cons**: As we are using the "beta" version of the software, we get to try all the new tools as they are released- but we do sometimes run into glitches, which can be inconvenient. Luckily, our PurplePass rep, Gabriel, continues to be responsive to any challenges we experience, always coming up with new suggestions for ways to meet client expectations and passing our feedback along to the development team. > > Before 2020 we allowed our rental clients to ticket their own events with whichever platform they chose. But when the pandemic hit, we needed a way of better controlling patron access to our venue. We also wanted the ability to socially distance patrons and to produce livestreamed and hybrid events in order to continue with our business while attendance was limited. PurplePass ticked all these boxes for us and gave us a great deal. It's been a great way for us to streamline our rental events, while still allowing our clients to have some element of control. Even after 2+ years of using the software, the team at PurplePass continue to be responsive to any challenges we are experiencing and make us feel valued. ----- ### "Purple Pass ticketing system" — 5.0/5 > **Shelly** | *April 7, 2025* | Entertainment | Recommendation rating: 9.0/10 > > **Pros**: The system is very user friendly and you can quickly learn how to use it . I am relatively new to my position and I was able to learn how to sell a ticket on the POS system and use it in the same day, > > **Cons**: The transaction reports are difficult for me to use because I struggle with excel . > > I have worked with several ticketing systems (multiple Theatres ) and this system is the easiest I have ever used. The support if I have any questions or concerns is always very quick and easy . ----- ### "Purplepass Ticketing Review" — 3.0/5 > **Jen** | *January 17, 2018* | Marketing & Advertising | Recommendation rating: 6.0/10 > > **Pros**: Customer service was fantastic - I worked with one of the customer rep, he was responsive and super helpful\! I had a unique ticketing need for a multi-day film festival and he was able to help me figure out a variety of ticketing solutions for a complex project. > > **Cons**: The only negatives would be with the ease of using the platform. It's a complicated back end, difficult to figure out where things are to make updates without having a customer service rep support. For a complex project this is not going to be a self-serve platform. ----- ### "Clean, Professional Layout That’s Easy to Integrate and Share" — 5.0/5 > **Natasha** | *March 7, 2026* | Sports | Recommendation rating: 10.0/10 > > **Pros**: I love how clean the layout is. It makes it easier for customers to see all the information they need about our event. It looks very professional and helps our event feel more legitimate. It was also very easy to integrate into our website and share across our social channels. > > **Cons**: Overall, I have no complaints. One thing that would be nice to have in the overview section is the ability to place a photograph. I love keeping the logo in the main header, but it would be great to also add an image further down the page. > > The overall Pruplepass has been great. Having the ability to see ticket sales in real time, instead of having to wait for someone else to provide that information. We can also get the ticket page up much faster on our end, rather than working with an in-house ticket team and having to wait because we’re not always their main priority. Overall, it’s nice to have more control over the process. ----- ### "Great Features and Easy to Use" — 5.0/5 > **Sabrina** | *April 15, 2025* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: It has great features that are easy to use and if I have questions, they are always super helpful. > > **Cons**: We had an issue with fees at one time, but they were very helpful on getting them corrected right away. > > They have always been helpful and patient with us. If they couldn't answer a question right away, which most of the time they do, they kept us in the loop while they had to troubleshoot any higher issues. Great customer service. ----- Page: 1 / 13\ Next: [Next page](https://www.getapp.ca/software/106187/purplepass?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/106187/purplepass) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data