--- description: Detailed reviews on Freshchat based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Freshchat with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshchat Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Freshchat](/software/106095/freshchat) # Freshchat Canonical: https://www.getapp.ca/software/106095/freshchat Page: 1 / 7\ Next: [Next page](https://www.getapp.ca/software/106095/freshchat?page=2) > Freshchat is a modern messaging software built for customer support teams to talk and customers on the website, mobile app, or social > > Verdict: Rated **4.2/5** by 145 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Freshchat Onboard news users, retain existing ones, and re-engage with expired ones with in-app campaign messages Generate leads intelligently via the lead bot at all times, auto-upload leads on to your CRM and help team members focus on high impact conversations Break the desktop shackles, talk to visitors from anywhere using the agent mobile app Increase team productivity with assignment rules and IntelliAssign to help them reach their goals faster ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 145 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: ₹1,799.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: - Chatbot Builder - Chatbot Analytics - Shopify Integration - Freshdesk Integration Growth - $15 per user/month, billed annually - Upto 2000 bot sessions/month Free - Priority Inbox - Canned Responses - Facebook Messenger - User Segmentation - Business Hours Pro - $49 per user/month, billed annually -Up to 3000 bot sessions/month FREE - WhatsApp Business - Apple Business Chat - Auto-resolve - Team Performance Report - IntelliAssign - Business Hours(by Groups) - Co-Browsing Enterprise - $79 per user/month, billed annually - Up to 5000 bot sessions/month FREE - Allowed IPs - Allowed Domains - User Authentication(JWT) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Alerts/Notifications - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM Software - Canned Responses - Chat/Messaging - Chatbot Software - Code-free Development - Collaboration Tools - Communication Management - Contextual Guidance - Customer Communication - Customer Experience Management - Customer History ## Integrations (17 total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [Live Chat Software](https://www.getapp.ca/directory/561/live-chat/software) ## Related Categories - [Live Chat Software](https://www.getapp.ca/directory/561/live-chat/software) - [Customer Support Software](https://www.getapp.ca/directory/562/customer-support/software) - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) - [Customer Engagement Software](https://www.getapp.ca/directory/650/customer-engagement/software) - [Customer Communications Management Software](https://www.getapp.ca/directory/1139/customer-communications-management/software) ## Alternatives 1. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1786 reviews) 2. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3460 reviews) 3. [Slack](https://www.getapp.ca/software/91563/slack) — 4.7/5 (24142 reviews) 4. [LiveChat](https://www.getapp.ca/software/8385/livechat) — 4.6/5 (1727 reviews) 5. [Tidio](https://www.getapp.ca/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Clean, Professional and Simple Set-up" — 4.0/5 > **Seth** | *January 22, 2020* | Nonprofit Organization Management | Recommendation rating: 7.0/10 > > **Pros**: I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team. The app on my phone made it simple to chat with visitors on my website from my phone. > > **Cons**: While I started off with a free version, the paid version was a little too expensive for what I wished to use. I found a cheaper alternative. > > I loved the overall chat features. The dashboard and app are very clean. The only reason I switched was due to price. ----- ### "Simple, Affordable, and Gets the Job Done" — 4.0/5 > **Santhosh** | *June 21, 2026* | Security & Investigations | Recommendation rating: 8.0/10 > > **Pros**: One of the best value-for-money tools out there. It's especially great for small and medium-sized businesses because it's easy to set up, simple to use, and comes with a clean, user-friendly interface. > > **Cons**: Since the pricing is quite affordable, the feature set is also fairly basic. It covers the essentials well, but there aren't many advanced capabilities, and AI features are pretty much missing from the overall experience. ----- ### "Highlight disappointed. Customer service is almost non-existent. Too many technical difficulties." — 1.0/5 > **Shu** | *October 26, 2020* | Retail | Recommendation rating: 0.0/10 > > **Pros**: It appears to have robust features and they attempt to offer cutting edge technologies. > > **Cons**: I am highly disappointed in the Freddy chatbot. It was supposed to their best chatbot but I was extremely disappointed with it. We set up everything in the test environment and we liked how it worked, so we signed up for a one year service. However, after going live, we found out the live mode doesn't work exactly the same way as the preview mode. We went over with them several times and they admitted some functions don't appear to work the same. Their tech support admitted almost all of the errors but they never get back to us. I also asked if I could cancel it but they told me no because I made a one year commitment. I signed up for the service based on how it functioned in the preview model and we didn't think in a million years it would function otherwise. I was also disappointed in lack of tech support. They have great support for FreshDesk but not for FreshChat. When I called the support number, I was told there is no phone support for FreshChat. I emailed and we were able to meet them online to go over the errors and they recognized them but they would just not get back to us. I can’t say I recommend it. > > Highly disappointed. ----- ### "Chief Technology Officer" — 5.0/5 > **Atiradh** | *May 16, 2026* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Freshchat is an excellent tool that helps us communicate with customers and resolve queries efficiently. Since all our internal tools and data are integrated within the platform, it enables faster, seamless, and more personalized responses. > > **Cons**: Personally, I did not find the UI/UX very intuitive, as it felt quite minimal and lacked adequate support for our team to easily access and view all the required data in one place. ----- ### "Project Manager" — 4.0/5 > **Rajesh** | *May 22, 2026* | Apparel & Fashion | Recommendation rating: 8.0/10 > > **Pros**: Freshchat is an excellent customer communication platform that has made our external interactions seamless while delivering a great user experience. > > **Cons**: While Freshchat offers useful features for handling short conversations, scaling it across multiple teams can become challenging due to limited flexibility and scalability. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.ca/software/106095/freshchat?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/106095/freshchat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data