About Total Management

Total Management is a web-based property management software that offers SMBs a single and centralized platform from which to manage all residential, commercial and student housing property processes. Incorporating online rent payments, work order tracking and customizable common area maintenance (CAM) and settings as well as tenant screening and self-service tenant portal, Total Management aims to provide users with a complete property management solution.

With Total Management, users can screen prospective tenants, view late rent payments, create letters and handle move-outs easily. Users can also control payment entries, security deposits and work orders alongside CAM and tax reconciliation operations. Total Management supports online marketing by enabling users to sync property listings across some of the largest networks in the real estate industry automatically.

Total Management includes a tenant portal where tenants can pay rent online, submit work orders and reserve amenities quickly and effectively. Moreover, Total Management facilitates budgeting, duplicate invoice catching and reporting with a complete property management accounting center. Further to accounting services and tenant communications, Total management equips users with unlimited training, onboarding assistance and technical support via email or live chat.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Total Management

  • Total Management includes a complete accounting system, enabling users to manage security deposits, not sufficient funds (NSF) checks, tenant work order charges and CAM and tax reconciliations accurately and efficiently.

  • Total Management operates as a cloud-based service, affording users the flexibility to access property information from any location.

  • Users can navigate multiple screens in a single web-browser without the use of tabs, allowing users to multitask easily.

  • Total Management employs a self-service tenant portal which allows tenants to submit work orders and payments conveniently online.

  • Total Management facilitates tenant screening by checking the credit, eviction or criminal background of prospective tenants.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Canada, United States

    Supported Languages

    English

    Pricing starting from:

    Not provided by vendor

    • Free Version
    • Free Trial
    • Subscription

    Images

    Total Management Software - Manage deposits, bills and checks with the Accounting Center
    Total Management Software - Input and maintain lease information
    Total Management Software - Generate reports on different categories
    Total Management Software - Avoid duplicate invoices
    View 5 more
    Total Management video
    Total Management Software - Manage deposits, bills and checks with the Accounting Center
    Total Management Software - Input and maintain lease information
    Total Management Software - Generate reports on different categories
    Total Management Software - Avoid duplicate invoices

    Features

    Total features of Total Management: 42

    • ACH Payment Processing
    • Accounting Software
    • Activity Dashboard
    • Activity Tracking
    • Ad hoc Reporting
    • Alerts/Notifications
    • Background Screening
    • Bank Reconciliation
    • Billing & Invoicing
    • Commercial Property Management Software
    • Communication Management
    • Contact Database
    • Contact Management Software
    • Customer Database
    • Document Storage
    • Expense Tracking
    • Financial Analysis
    • Financial Management Software
    • For Brokers
    • For Property Managers
    • Insurance Management
    • Late Fee Calculation
    • Lease Management Software
    • Maintenance Management Software
    • Maintenance Scheduling
    • Online Payments
    • Owner Portal
    • Payment Processing Software
    • Portfolio Management
    • Property Database
    • Rent Tracking
    • Reporting & Statistics
    • Residential Properties
    • Self Service Portal
    • Tax Management Software
    • Tenant Portal
    • Tenant Tracking
    • User Management
    • Vacancy Management
    • Vendor Management Software
    • Website Management
    • Work Order Management

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    Reviews

    Overall rating

    4.2 /5
    (89)
    Value for Money
    4.1/5
    Features
    3.9/5
    Ease of Use
    4.1/5
    Customer Support Software
    4.3/5

    Already have Total Management?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 89
    Sandi
    Overall rating
    • Industry: Real Estate
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    A Great Property Management Tool

    Reviewed on 2017-01-19

    Our company has been using the Total Management software for nearly three years. What a difference...

    Our company has been using the Total Management software for nearly three years. What a difference it has made. I handle mostly the financial aspect of the property management business. I've had a couple of issues, but the support staff is top-notch. They respond quickly and work with you until the issue is resolved. I can't say enough good things about how complete and detailed the software is and how user friendly it is! I can highly recommend this software to any property management company that's looking to make life easier, yet have access to a wealth of information regarding all aspects of their company.

    Pros

    I appreciate the ease of use and the abundance of information available, especially the wide variety of reports that can be generated. People with little or no accounting experience can use the software without dread because of the built-in features that takes care of ensuring everything goes in its proper place.

    Cons

    Recently, during a Windows 10 update, I had difficulty printing reports correctly in Google Chrome. This was not the Total Management's software problem, but until I discovered the problem was with Windows 10, I thought it had to do with the Total Management software. I was able to switch to a different search engine and print the reports I needed. So, the point of this is to give the reader a heads up.

    Response from Total Management

    Hi Sandi,

    We appreciate you leaving a review! It's always great to hear from long-term users, and we're happy to hear that you've found our program to make a difference in managing finances!

    Inga
    Overall rating
    • Industry: Real Estate
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Decent overall management software, great value and outstanding customer support.

    Reviewed on 2017-01-19

    It is hard to find a property management software that can handle commercial business parks and...

    It is hard to find a property management software that can handle commercial business parks and doesn't break the bank. TM isn't perfect. So many little things I wish they had done differently to make it more user friendly. But we only manage 100 units in 8 entities, we are mainly an investment and development firm. So we can't afford spending $ getting set up with Yardi Voyager or MRI, not to mention the outrageous monthly costs. And we do know people who just did spend the $ and absolutely hate their system.
    So getting set up with TM doesn't break the bank and it is a month-to-month contract. The software can do everything we need it to. It can handle accounting, property management, CAM (also more complex CAM) and it can truly handle those separate entities. Now, it doesn't look pretty. Sure I wish it was looking a little more like Appfolio. It looks old school and the reports look blank and aren't customizable. But it can do a lot more than Appfolio for a commercial user, and the numbers are all there. Their CAM setup makes me want to pull my hair out. But at least it can handle it, and you only have to set up CAM once, then you can track it every month/year, however you do it. The tenant online portal looks old school and blank too. But hey, it works. Now, the payment processor they work with is RentPayment (Yapstone), and it is nice that the online payments get just show up in the system. But boy, Yapstone customer support blows. And they charge fees for ACH/eCheck payments, not just for credit/debit card payments. I know other rent payment processors who don't charge on ACH payments, which is nice for tenants.
    The Total Management customer support on the other hand is AWESOME. I have NEVER dealt with a company that had this kind of customer support. EVER. You get free trainings via join.me to help you get set up and their trainers are great. I would have been totally lost without them. If the system has a glitch (which really doesn't happen a lot) you email customer support and they fix it. Although half the "glitches" I thought I found turn out to be user errors - oops. The more you get used to the software the less you have issues. I have used it for 1.5 months now and it really isn't bad to get into. Now, the data import was tough. You can use their import sheets for the basics, but you still need to manually set up late fees, rent increases, lease data. But thats the same with every new software. Overall, really good value.

    Pros

    The customer support, what it is capable of doing, the value.

    Cons

    Could be user friendlier and look more attractive.

    Response from Total Management

    Hi Inga,

    We appreciate you taking the time to share about your experience with our program! We're glad to hear that you've had such a positive experience with our support team - We'll be sure to let them know.

    John
    Overall rating
    • Industry: Accounting Software
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 1.0 /10

    Good for simple day-to-day maintenance, but horrible for financial reporting

    Reviewed on 2017-01-20

    Total Management is easy to learn to use and adequate for a number of regular functions, but...

    Total Management is easy to learn to use and adequate for a number of regular functions, but quickly becomes inadequate for use with multiple properties. Balance sheets often don't balance, especially when they are run for multiple properties. The available reports are inadequate for tax return and bank reporting, so most reports need to be created in Excel. The owed to/due from feature is handy, but very complicated to unravel when these short-term balance sheet accounts need to be eliminated. The bank reconciliation feature is convenient, but doesn't actually reconcile the bank statement to the books. The CAM reconciliation feature looks nice, but since it does not reflect journal entries it is useless for our purposes. The support folks usually try to be helpful, but are constrained by the program limitations, and often seem to have little knowledge of accounting.
    It would be much better all around if it could be reconfigured as a front end system for QuickBooks Online. The best features are reasonable price and lack of a long-term contract.

    Pros

    Gentle learning curve, reasonable price, month-to-month contract.

    Cons

    Horrible financial reporting, unreliability, lack of completeness of utilities, lack of internal budgeting.

    Doug
    Overall rating
    • Industry: Commercial Real Estate Software
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Total Management Completely Changes Our Company

    Reviewed on 2017-01-19

    We used to administer our property management using several different programs by several different...

    We used to administer our property management using several different programs by several different people. As a result different programs had conflicting information. By switching to Total Management, everyone has the same information. Also information that we provide to lenders now looks professional and consistent. Total Management has improved our profitability by giving us information that we never had before, and increases our collections. Total Management is not that expensive. If your company is trying to manage its properties by using QuickBooks, you are making a big mistake if you don't switch to Total Management.

    Pros

    Web-based so that it can be used anywhere with an internet connection. Allows you to take all of your information to meetings and answer questions on the spot. After you use it for a couple of weeks, it becomes easy to use. Customer service is excellent. It offers 99% of the features that we need. Software that had 100% of what we need is a 1000x more expensive. It isn't worth the extra cost for the few extra useful features.

    Cons

    There is a learning curve and its isn't intuitive, but I don't know that any software would be very intuitive.

    Response from Total Management

    Hi Doug,

    We appreciate you leaving us a review! We're happy to hear that switching to our program has had a positive impact on The Pugliese Company!

    Will
    Overall rating
    • Industry: Real Estate
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Satisfied User

    Reviewed on 2017-01-24

    There is a learning curve with all new software so it took some time to get used to Total Management...

    There is a learning curve with all new software so it took some time to get used to Total Management. We are overall satisfied but I will share some challenges we've experienced.

    1) We can only email customer support and not pick up the phone and call and speak with someone immediately. However, when we've emailed problems to customer support, we immediately got a response and an answer to our question.

    2) We've been working with customer support to automatically calculate our monthly management fee, which is between 4-5% of the gross collections on each property; however, this problem is still outstanding and we've given up. We cannot get the system to automatically calculate the monthly management fee.

    3) Total Management should have a budget feature in the software program. Sophisticated owners require a detailed budget, YTD actuals, etc. We are using the TM budget Excel spread sheet but it would be helpful to have everything included in the software and not have to copy and paste into Excel.

    Pros

    Tracks income and expenses and provides detailed reports. Easy to use.

    Cons

    No budget features in software. We are using the TM Excel spread sheet.

    Response from Total Management

    Hi Will,

    We appreciate you taking the time to leave us a review. Hearing back from our users is important to us in continuing to provide a great experience. We're glad to hear that you've found our support team helpful!

    Showing 5 reviews of 89 Read all reviews

    Total Management FAQs

    Below are some frequently asked questions for Total Management.

    Total Management offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    To receive accurate pricing information, contact Total Management directly.

    Total Management has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500

    Total Management supports the following languages:

    English

    Total Management supports the following devices:

    We do not have any information about what integrations Total Management has

    Total Management offers the following support options:

    Email/Help Desk, FAQs/Forum, Chat

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