UpKeep

UpKeep

Mobile computerized maintenance management software

4.7/5 (1105 reviews)

UpKeep Overview

What is UpKeep?

UpKeep is a cloud-based CMMS (computerized maintenance management system) designed to be used on mobile devices, and suitable for a range of industries including manufacturing, construction, distribution, warehousing, utilities, hotels, restaurants, food processing, churches, education, and more. The system allows users to manage maintenance planning and work orders on-the-go, with tools for work order creation, prioritization, signature capture, image annotation, asset data import, barcode scanning, inventory management, chat & collaboration, invoice creation, and more.

UpKeep allows users to create custom work orders for multiple purposes, such as creating checklists and measuring values, using templates and form items. Files, pictures, and parts can all be added to tasks, and users can prioritize work orders according to their urgency. Work orders and invoices can be created in PDF format, and emailed or printed. Asset data can be imported into UpKeep from existing records, and barcodes assigned to parts or assets, which can be scanned to add them into work orders. Users can create recurring schedules for preventative maintenance, and reserve or schedule individual parts to be used for specific work orders. Inventory can be managed by location, and part history tracking allows users to see where each part has been used.

UpKeep automatically sends users push notifications and alerts in real time to inform them of any task updates or issues with equipment. Sensors can be integrated to enable real-time asset monitoring, and users can create triggers to automatically generate maintenance requests when specific conditions are reached. More than 50 different sensor types are supported, and users can view detailed reports of sensor data, such as humidity, tilt, temperature, and more. UpKeep also allows users to collaborate with real-time in-app chat for discussing issues or sharing updates, and reports on completed tasks, spend, and any recurring issues.

UpKeep Overview

Pricing

Starting from
$29.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Starter: $25 per user, per month (billed annually) or $30 per user, per month (billed monthly)

Professional: $40 per user, per month (billed annually) or $48 per user, per month (billed monthly)

Business Plus: $70 per user, per month (billed annually) or $79 per user, per month (billed monthly)

Enterprise plans are available on request.


UpKeep Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
English

Screenshots

UpKeep screenshot:
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UpKeep Reviews

UpKeep Reviews

Overall rating
4.7
/
5
Excellent
761

Very good
311

Average
30

Poor
3

Terrible
0

Value for Money
4.6
Features
4.4
Ease of Use
4.6
Customer Support
4.8
97% recommended this app
Paul D.

Upkeep can change your whole maintenance program

It's as good at the information provided, which is made better because once it's in there, its accessible to anyone and over time, can provide information


Ryan S.

A great start!

My experience over the first month with UpKeep has been very positive. The team in California have been checking in to provide support and they've sent us a ton of QR labels for our assets and stock room. I have worked with five different CMMSs over the past several years and have been responsible for two implementations. This has been the smoothest and easiest one so far... configuration has been easy and it's been warmly welcomed by my team and the organization as a whole.


Flint B.

Upkeep, the easy CMMS!

Overall it has been a positive experience and everyone has been very helpful.


Ryan K.

Its a Keeper as long as you are keeping UP on it.

Very positive experience so far. They have answered all my questions sufficiently and in a very timely manner. Our account manager [SENSITIVE CONTENT HIDDEN] is fantastic, she is great at explaining things to people of all technical levels. We can see this software allowing to move forward quickly and put together our S.O.P's with minimal disruption during crucial times when we bring in new employees.


Jamie P.

A very strong start, but a long way to go yet.

We all like it, but the glitches are too slow at being corrected. I really don't want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program's capabilities. That is frustrating for me.


Paul D.
Industry: Food & Beverages
Company size: 201-500 Employees

Upkeep can change your whole maintenance program

Used Daily for 6-12 months
Reviewed on 11/13/2019
Review Source: Capterra

It's as good at the information provided, which is made better because once it's in there, its accessible to anyone and over time, can provide information

Pros

Information, details, knowing what was done on a machine last time, it means that you don't necessarily have to do the same job twice. If a problem comes back and was misdiagnosed last time you can review what was done and see if you can find where the actual issue is.

Locations, parts, assets, you can put them all into this software and down to the bolt you can provide details on any of them.

Cons

The UI needs work, especially when moving parts around or finding assets in a location. Having a naming standard helps a lot. If you know that an item belongs at a specific site, having a clear site name along with what it is makes a difference.

Response from UpKeep Technologies

Hi Paul!

Thank you for taking the time to leave a review and for all of your feedback! We are so happy to hear UpKeep is providing value to you and your team and helping to improve your maintenance program. Your feedback regarding the UI of the Parts page is valuable and we will make sure to bring it to the attention of our Product team.

Thank you again for taking the time to submit your feedback as we are always looking for ways to improve the app and make our customer's workflows as seamless as possible.

Have a great day!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ryan S.
Industry: Food & Beverages
Company size: 51-200 Employees

A great start!

Used Daily for 1-5 months
Reviewed on 12/3/2019
Review Source: SoftwareAdvice

My experience over the first month with UpKeep has been very positive. The team in California have been checking in to provide support and they've sent us a ton of QR labels for our assets and stock room. I have worked with five different CMMSs over the past several years and have been responsible for two implementations. This has been the smoothest and easiest one so far... configuration has been easy and it's been warmly welcomed by my team and the organization as a whole.

Pros

The ease of use and functionality check all of the boxes I was looking for. I get updates on my phone, can track work, and share what we're doing throughout our organization in a way that is simple to understand. The cost and very low barrier to entry has been a huge plus as well.

Cons

There have been little quirks with the system that have taken a little getting used to. Updating PMs or creating a PO, for example, can be difficult when you click off the screen to update a piece of that (check list, asset, or part) and then the whole thing that was being worked on is lost. Having discreet location differences for assets and stock rooms would be nice, too.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Flint B.
Industry: Automotive
Company size: 201-500 Employees

Upkeep, the easy CMMS!

Used Daily for 1+ year
Reviewed on 2/4/2020
Review Source: Capterra

Overall it has been a positive experience and everyone has been very helpful.

Pros

Ease of use, upkeep stays up to date, quick to implement changes. heavy focus on mobile app.

Cons

While I like that they are quick to implement changes they recently removed a feature that allows mobile users to see work history on a scanned asset. This method of viewing completed work orders is crucial to our team members so they can learn from the whole team. Also, it’s fairly expensive and there is no good way to create/print asset tags from the software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ryan K.
Industry: Facilities Services
Company size: 51-200 Employees

Its a Keeper as long as you are keeping UP on it.

Used Daily for 1-5 months
Reviewed on 1/28/2020
Review Source: SoftwareAdvice

Very positive experience so far. They have answered all my questions sufficiently and in a very timely manner. Our account manager [SENSITIVE CONTENT HIDDEN] is fantastic, she is great at explaining things to people of all technical levels. We can see this software allowing to move forward quickly and put together our S.O.P's with minimal disruption during crucial times when we bring in new employees.

Pros

The Customization of the software is quite extensive. Has an honest to goodness workflow that is concise and easy to follow. Best have this system completely laid out and ready to roll prior to rolling it out within your facility that way you can utilize the software's capabilities to its vast potential. The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent.

Cons

I feel that it pigeonholes your ability to use various systems and has no overlap with other systems that could potentially be helpful. does not offer a scheduling option to allow for access to say apartments where 24-hour notice is necessary. Having the ability to link to a calendar or a calendar within upkeep to organize my day project by the project is what is needed badly

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Jamie P.
Industry: Events Services
Company size: 13-50 Employees

A very strong start, but a long way to go yet.

Used Daily for 1+ year
Reviewed on 2/28/2019
Review Source: Capterra

We all like it, but the glitches are too slow at being corrected. I really don't want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program's capabilities. That is frustrating for me.

Pros

I really love the layout and the ease of use. I also appreciate the diverse application to many different uses. The fact that you can access it from a phone or a computer is amazing. Very convenient that way.

Cons

RECURRING WORK ORDERS! There are so many glitches when you start making work orders recur. I've tried my best to provide feedback on this because it is really starting to be a deal breaker but the problems continue.

1) duplicates pop up constantly and they don't go away easily.
2) The scheduling options for recurring work orders is totally bad. Model it after Google Calendar first, then add options to make it more detailed. The fact that you can't schedule seasonal tasks without some silly back-end procedure to duplicate the work orders every year is highly frustrating.
3) Gonna need a little more flexibility in the different categories of user. My techs need to be able to create their own work orders without being a complete access administrator. There should be something in between. I trust my guys and they know their jobs, I don't need to make all their work orders for them.
4) I'd like to see some improvement in the template modules. I've not been able to benefit from them realistically even though I've tried. When you go to add them into a work order it just never seems to make much sense.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

User recommendation
9/10
Based on 1,105 user ratings
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UpKeep Pricing

UpKeep Pricing

Starting from
$29.00/month
Free Trial
Free
Subscription
Value for money

Starter: $25 per user, per month (billed annually) or $30 per user, per month (billed monthly)

Professional: $40 per user, per month (billed annually) or $48 per user, per month (billed monthly)

Business Plus: $70 per user, per month (billed annually) or $79 per user, per month (billed monthly)

Enterprise plans are available on request.

Starter: $25 per user, per month (billed annually) or $30 per user, per month (billed monthly)

Professional: $40 per user, per month (billed annually) or $48 per user, per month (billed monthly)

Business Plus: $70 per user, per month (billed annually) or $79 per user, per month (billed monthly)

Enterprise plans are available on request.

Value for Money
4.6/5
Based on 1,105 user ratings
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UpKeep Features

UpKeep Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.4/5
Based on 1,105 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for UpKeep

Additional information for UpKeep

Key features of UpKeep

  • Asset data import
  • Asset management
  • Barcode scanning
  • Company request portal
  • Custom form fields
  • Dashboard & reporting
  • Enhanced scheduling
  • File & photo storage
  • Inventory management by location
  • Invoice PDF printing & emailing
  • Part history tracking
  • Preventative maintenance scheduling
  • Real-time chat
  • Real-time push notifications
  • Recurring tasks
  • Request status tracking
  • Signature capture
  • User access controls
  • Video uploading
  • Work order PDF printing & emailing
  • Work order prioritization
  • Work order templates

Benefits

  • Notifications and alerts are generated in real time, to inform users of any updates to tasks and asset failures.

  • Work orders can be customized to track notes, create checklists, and measure values, with the ability to set priority levels and add pictures, files, or parts to each individual task.

  • Data on existing assets can be imported, and users can scan barcodes on assets or parts to add them to work orders, reserve and schedule parts to be used in maintenance, and track part histories.

  • Branded, customized request portals can be created to allow requests to be made by anyone, from any device, with notifications for new requests, and the ability to track request statuses in real time.

  • Sensors can be integrated with UpKeep, allowing users to monitor assets in real time, define conditions to automatically trigger maintenance requests, view detailed sensor reports, and more.

  • UpKeep FAQs

    UpKeep FAQs

    Below are some frequently asked questions for UpKeep.

    Q. What type of pricing plans does UpKeep offer?

    UpKeep offers the following pricing plans:

    Starting from: $29.00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Starter: $25 per user, per month (billed annually) or $30 per user, per month (billed monthly) Professional: $40 per user, per month (billed annually) or $48 per user, per month (billed monthly) Business Plus: $70 per user, per month (billed annually) or $79 per user, per month (billed monthly) Enterprise plans are available on request.

    Q. What are the main features of UpKeep?

    UpKeep offers the following features:

    • Asset data import
    • Asset management
    • Barcode scanning
    • Company request portal
    • Custom form fields
    • Dashboard & reporting
    • Enhanced scheduling
    • File & photo storage
    • Inventory management by location
    • Invoice PDF printing & emailing
    • Part history tracking
    • Preventative maintenance scheduling
    • Real-time chat
    • Real-time push notifications
    • Recurring tasks
    • Request status tracking
    • Signature capture
    • User access controls
    • Video uploading
    • Work order PDF printing & emailing
    • Work order prioritization
    • Work order templates

    Q. Who are the typical users of UpKeep?

    UpKeep has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does UpKeep support?

    UpKeep supports the following languages:

    English

    Q. What type of pricing plans does UpKeep offer?

    UpKeep has the following pricing plans:

    Free, Subscription

    Q. Does UpKeep support mobile devices?

    UpKeep supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does UpKeep integrate with?

    UpKeep integrates with the following applications:

    Magpie Property Management Software, Slack, Slack, Zapier

    Q. What level of support does UpKeep offer?

    UpKeep offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials