UpKeep

Mobile computerized maintenance management software

4.7 /5 (1130 reviews) Write a Review!

UpKeep Overview

What is UpKeep?

UpKeep is a cloud-based CMMS (computerized maintenance management system) designed to be used on mobile devices, and suitable for a range of industries including manufacturing, construction, distribution, warehousing, utilities, hotels, restaurants, food processing, churches, education, and more. The system allows users to manage maintenance planning and work orders on-the-go, with tools for work order creation, prioritization, signature capture, image annotation, asset data import, barcode scanning, inventory management, chat & collaboration, invoice creation, and more.

UpKeep allows users to create custom work orders for multiple purposes, such as creating checklists and measuring values, using templates and form items. Files, pictures, and parts can all be added to tasks, and users can prioritize work orders according to their urgency. Work orders and invoices can be created in PDF format, and emailed or printed. Asset data can be imported into UpKeep from existing records, and barcodes assigned to parts or assets, which can be scanned to add them into work orders. Users can create recurring schedules for preventative maintenance, and reserve or schedule individual parts to be used for specific work orders. Inventory can be managed by location, and part history tracking allows users to see where each part has been used.

UpKeep automatically sends users push notifications and alerts in real time to inform them of any task updates or issues with equipment. Sensors can be integrated to enable real-time asset monitoring, and users can create triggers to automatically generate maintenance requests when specific conditions are reached. More than 50 different sensor types are supported, and users can view detailed reports of sensor data, such as humidity, tilt, temperature, and more. UpKeep also allows users to collaborate with real-time in-app chat for discussing issues or sharing updates, and reports on completed tasks, spend, and any recurring issues.

UpKeep Overview

Pricing

Starting from
$29.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Starter: $25 per user, per month (billed annually) or $30 per user, per month (billed monthly)

Professional: $40 per user, per month (billed annually) or $48 per user, per month (billed monthly)

Business Plus: $70 per user, per month (billed annually) or $79 per user, per month (billed monthly)

Enterprise plans are available on request.


UpKeep Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
English

Screenshots

UpKeep screenshot:
UpKeep screenshot: UpKeep screenshot: UpKeep screenshot: UpKeep screenshot: UpKeep screenshot: UpKeep screenshot: Sensors can also be integrated with UpKeep, allowing users to monitor readings in real-time, and automate maintenance requests based on predefined thresholds UpKeep screenshot: Sensors can also be integrated with UpKeep, allowing users to monitor readings in real-time, and automate maintenance requests based on predefined thresholds

UpKeep Reviews

UpKeep Reviews

Overall rating
4.7
/
5
Excellent
779

Very good
318

Average
30

Poor
3

Terrible
0

Value for Money
4.6
Features
4.4
Ease of Use
4.6
Customer Support
4.8
97% recommended this app
Dirk K.

Crucial Team Management

This creates the foundation for extensive maintenance records, historical tracking of problems, inventory, and more. It allows you to monitor your entire portfolio on a macro and micro level.


Jonathan B.

Best overall usability

Overall, this is the best CMMS we have used. I did sample the top 10 for a year before deciding and upKeep was the best because of easy of use in the field. This software saves time by reducing paperwork and admin tasks.


Jessica R.

UpKeep 1st Month

They have been very supportive. We have taken additional time with locations naming and they have worked through this process with us.


Jamie P.

A very strong start, but a long way to go yet.

We all like it, but the glitches are too slow at being corrected. I really don't want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program's capabilities. That is frustrating for me.


Larry T.

Best Maintenance Software Out There!

Upkeep is extremely easy to train anyone on. The data and real-time communication have allowed us to implement a total predictive maintenance system which meets our IATF 16949 requirements and more.


Dirk K.
Industry: Real Estate
Company size: 13-50 Employees

Crucial Team Management

Used Daily for 1-5 months
Reviewed on 7/29/2019
Review Source: Capterra

This creates the foundation for extensive maintenance records, historical tracking of problems, inventory, and more. It allows you to monitor your entire portfolio on a macro and micro level.

Pros

Functionality. This cloud-based task manager functions at the level that works for you. Whether you're assigning basic tasks at a complex you own and manage or inspecting individually tagged pieces of hardware this is essential. The accountability from a required signature showing this task has been done is reassuring. Should there be a hang-up or question UpKeep's customer service is there to help you through it.

Cons

The initial challenge is determining the depth at which to utilize this software most effectively. Whenever an organization chooses to go with a task manager, it is only effective as the degree to which your staff buys into it.

Response from UpKeep Technologies

Hi Dirk,

Thank you for taking the time to leave a review for UpKeep! We're so happy to hear that UpKeep is serving your team for tasks and projects big & small.
The fact that the signature feature has provided a layer of accountability for your team is amazing! We're glad that the ability to historically track your work at a micro and macro level is helping you take the team to the next level.

If you ever do need assistance in developing your maintenance program using UpKeep, feel free to reach out to your dedicated Customer Success Manager. Our team will follow up with you to connect your team to this dedicated resource.

Thank you again for leaving us a great review. We really do take and appreciate your feedback seriously!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jonathan B.
Industry: Hospital & Health Care
Company size: 51-200 Employees

Best overall usability

Used Daily for 1+ year
Reviewed on 11/27/2019
Review Source: SoftwareAdvice

Overall, this is the best CMMS we have used. I did sample the top 10 for a year before deciding and upKeep was the best because of easy of use in the field. This software saves time by reducing paperwork and admin tasks.

Pros

I sampled many different CMMS programs and upKeep was the only software that made the cut. This software is actually usable in the field.

Cons

There are a few additional features I would like to see. I would like to be able to set exact permissions per user. the amount of administrative data available to Limited Technician renders some functionality not usable. Not everyone needs a list of all vendors and customers. There needs be a permissions checkbox to limit some access and functionality per user. Depending on how this software is used, it could cause an issue. would you want everyone in your company to have a list of our all your customers and vendors? for this reason. We avoid using some features and have not upgraded to the business package.

Response from UpKeep Technologies

Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team track work orders!

Our team is always making improvements and adding new features to the application based on customer feedback. Feel free to visit our support page if you ever have any questions:

https://www.onupkeep.com/customersupport/

Thanks again!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jessica R.
Industry: Nonprofit Organization Management
Company size: 201-500 Employees

UpKeep 1st Month

Used Daily for 1-5 months
Reviewed on 5/27/2020
Review Source: SoftwareAdvice

They have been very supportive. We have taken additional time with locations naming and they have worked through this process with us.

Pros

Ease of use, many options for workflows, great tutorials

Cons

Would like more options for importing data. Also would like tertiary location category

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jamie P.
Industry: Events Services
Company size: 13-50 Employees

A very strong start, but a long way to go yet.

Used Daily for 1+ year
Reviewed on 2/28/2019
Review Source: Capterra

We all like it, but the glitches are too slow at being corrected. I really don't want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program's capabilities. That is frustrating for me.

Pros

I really love the layout and the ease of use. I also appreciate the diverse application to many different uses. The fact that you can access it from a phone or a computer is amazing. Very convenient that way.

Cons

RECURRING WORK ORDERS! There are so many glitches when you start making work orders recur. I've tried my best to provide feedback on this because it is really starting to be a deal breaker but the problems continue.

1) duplicates pop up constantly and they don't go away easily.
2) The scheduling options for recurring work orders is totally bad. Model it after Google Calendar first, then add options to make it more detailed. The fact that you can't schedule seasonal tasks without some silly back-end procedure to duplicate the work orders every year is highly frustrating.
3) Gonna need a little more flexibility in the different categories of user. My techs need to be able to create their own work orders without being a complete access administrator. There should be something in between. I trust my guys and they know their jobs, I don't need to make all their work orders for them.
4) I'd like to see some improvement in the template modules. I've not been able to benefit from them realistically even though I've tried. When you go to add them into a work order it just never seems to make much sense.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Larry T.
Industry: Chemicals
Company size: 51-200 Employees

Best Maintenance Software Out There!

Used Daily for 2+ years
Reviewed on 5/22/2020
Review Source: Capterra

Upkeep is extremely easy to train anyone on. The data and real-time communication have allowed us to implement a total predictive maintenance system which meets our IATF 16949 requirements and more.

Pros

Great customized features such data trends and downtime. You can train anyone to use this software in minutes. Great customer service and price!

Cons

Allow non-ERP users to purchase a sub-tier to be able to use some of the Enterprise features.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9/10
Based on 1,130 user ratings
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UpKeep Pricing

UpKeep Pricing

Starting from
$29.00/month
Free Trial
Free
Subscription
Value for money

Starter: $25 per user, per month (billed annually) or $30 per user, per month (billed monthly)

Professional: $40 per user, per month (billed annually) or $48 per user, per month (billed monthly)

Business Plus: $70 per user, per month (billed annually) or $79 per user, per month (billed monthly)

Enterprise plans are available on request.

Starter: $25 per user, per month (billed annually) or $30 per user, per month (billed monthly)

Professional: $40 per user, per month (billed annually) or $48 per user, per month (billed monthly)

Business Plus: $70 per user, per month (billed annually) or $79 per user, per month (billed monthly)

Enterprise plans are available on request.

Value for Money
4.6/5
Based on 1,130 user ratings
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UpKeep Features

UpKeep Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.4/5
Based on 1,130 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for UpKeep

Additional information for UpKeep

Key features of UpKeep

  • Asset data import
  • Asset management
  • Barcode scanning
  • Company request portal
  • Custom form fields
  • Dashboard & reporting
  • Enhanced scheduling
  • File & photo storage
  • Inventory management by location
  • Invoice PDF printing & emailing
  • Part history tracking
  • Preventative maintenance scheduling
  • Real-time chat
  • Real-time push notifications
  • Recurring tasks
  • Request status tracking
  • Signature capture
  • User access controls
  • Video uploading
  • Work order PDF printing & emailing
  • Work order prioritization
  • Work order templates

Benefits

  • Notifications and alerts are generated in real time, to inform users of any updates to tasks and asset failures.

  • Work orders can be customized to track notes, create checklists, and measure values, with the ability to set priority levels and add pictures, files, or parts to each individual task.

  • Data on existing assets can be imported, and users can scan barcodes on assets or parts to add them to work orders, reserve and schedule parts to be used in maintenance, and track part histories.

  • Branded, customized request portals can be created to allow requests to be made by anyone, from any device, with notifications for new requests, and the ability to track request statuses in real time.

  • Sensors can be integrated with UpKeep, allowing users to monitor assets in real time, define conditions to automatically trigger maintenance requests, view detailed sensor reports, and more.

  • UpKeep FAQs

    UpKeep FAQs

    Below are some frequently asked questions for UpKeep.

    Q. What type of pricing plans does UpKeep offer?

    UpKeep offers the following pricing plans:

    Starting from: $29.00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Starter: $25 per user, per month (billed annually) or $30 per user, per month (billed monthly) Professional: $40 per user, per month (billed annually) or $48 per user, per month (billed monthly) Business Plus: $70 per user, per month (billed annually) or $79 per user, per month (billed monthly) Enterprise plans are available on request.

    Q. What are the main features of UpKeep?

    UpKeep offers the following features:

    • Asset data import
    • Asset management
    • Barcode scanning
    • Company request portal
    • Custom form fields
    • Dashboard & reporting
    • Enhanced scheduling
    • File & photo storage
    • Inventory management by location
    • Invoice PDF printing & emailing
    • Part history tracking
    • Preventative maintenance scheduling
    • Real-time chat
    • Real-time push notifications
    • Recurring tasks
    • Request status tracking
    • Signature capture
    • User access controls
    • Video uploading
    • Work order PDF printing & emailing
    • Work order prioritization
    • Work order templates

    Q. Who are the typical users of UpKeep?

    UpKeep has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does UpKeep support?

    UpKeep supports the following languages:

    English

    Q. What type of pricing plans does UpKeep offer?

    UpKeep has the following pricing plans:

    Free, Subscription

    Q. Does UpKeep support mobile devices?

    UpKeep supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does UpKeep integrate with?

    UpKeep integrates with the following applications:

    Magpie Property Management Software, Slack, Slack, Zapier

    Q. What level of support does UpKeep offer?

    UpKeep offers the following support options:

    Online Support, FAQs, Video Tutorials, Knowledge Base, Phone Support