About UpKeep

UpKeep is a cloud-based CMMS (computerized maintenance management system) designed to be used on mobile devices, and suitable for a range of industries including manufacturing, construction, distribution, warehousing, utilities, hotels, restaurants, food processing, churches, education, and more. The system allows users to manage maintenance planning and work orders on-the-go, with tools for work order creation, prioritization, signature capture, image annotation, asset data import, barcode scanning, inventory management, chat & collaboration, invoice creation, and more.

UpKeep allows users to create custom work orders for multiple purposes, such as creating checklists and measuring values, using templates and form items. Files, pictures, and parts can all be added to tasks, and users can prioritize work orders according to their urgency. Work orders and invoices can be created in PDF format, and emailed or printed. Asset data can be imported into UpKeep from existing records, and barcodes assigned to parts or assets, which can be scanned to add them into work orders. Users can create recurring schedules for preventative maintenance, and reserve or schedule individual parts to be used for specific work orders. Inventory can be managed by location, and part history tracking allows users to see where each part has been used.

UpKeep automatically sends users push notifications and alerts in real time to inform them of any task updates or issues with equipment. Sensors can be integrated to enable real-time asset monitoring, and users can create triggers to automatically generate maintenance requests when specific conditions are reached. More than 50 different sensor types are supported, and users can view detailed reports of sensor data, such as humidity, tilt, temperature, and more. UpKeep also allows users to collaborate with real-time in-app chat for discussing issues or sharing updates, and reports on completed tasks, spend, and any recurring issues.

Pricing starting from:

US$29.00/month

  • Free Trial
  • Free Version
  • Subscription
View Pricing Plans

Key benefits of UpKeep

  • Notifications and alerts are generated in real time, to inform users of any updates to tasks and asset failures.

  • Work orders can be customized to track notes, create checklists, and measure values, with the ability to set priority levels and add pictures, files, or parts to each individual task.

  • Data on existing assets can be imported, and users can scan barcodes on assets or parts to add them to work orders, reserve and schedule parts to be used in maintenance, and track part histories.

  • Branded, customized request portals can be created to allow requests to be made by anyone, from any device, with notifications for new requests, and the ability to track request statuses in real time.

  • Sensors can be integrated with UpKeep, allowing users to monitor assets in real time, define conditions to automatically trigger maintenance requests, view detailed sensor reports, and more.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    English

    Pricing starting from:

    US$29.00/month

    • Free Trial
    • Free Version
    • Subscription
    View Pricing Plans

    Images

    Sensors can also be integrated with UpKeep, allowing users to monitor readings in real-time, and automate maintenance requests based on predefined thresholds
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    Features

    Total features of UpKeep: 198

    • API
    • Access Controls/Permissions
    • Accounting Integration
    • Action Management
    • Activity Dashboard
    • Activity Tracking
    • Ad hoc Reporting
    • Administrative Reporting
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling Software
    • Archiving & Retention
    • Asset Accounting
    • Asset Management
    • Asset Tracking Software
    • Audit Management
    • Audit Trail
    • Autofill
    • Automated Scheduling
    • Barcode / Ticket Scanning
    • Barcode Printing
    • Barcode Recognition
    • Barcoding/RFID
    • Benchmarking
    • Billing & Invoicing
    • Bills of Material
    • Built-in Accounting
    • CMMS Software
    • CRM Software
    • Calendar Management
    • Calibration Management Software
    • Chat/Messaging
    • Check-in/Check-out
    • Class Scheduling
    • Code Enforcement Software
    • Collaboration Tools
    • Commercial Properties
    • Compliance Management
    • Compliance Tracking
    • Components Tracking
    • Configuration Management
    • Contact Database
    • Contract/License Management
    • Cost Tracking
    • Customer Database
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Depreciation Management
    • Desktop Notifications
    • Digital Signature Software
    • Dispatch Management
    • Disposal Management
    • Document Management Software
    • Document Storage
    • Document Templates
    • Downtime Tracking
    • Drag & Drop
    • ERP
    • Electronic Signature
    • Employee Scheduling Software
    • Energy Management Software
    • Equipment Maintenance Software
    • Equipment Management
    • Equipment Tracking
    • Facility Management Software
    • Facility Scheduling
    • Failed Inspection Tracking
    • File Storage
    • Fixed Asset Management Software
    • For HVAC Companies
    • For Mechanical Equipment
    • For Schools
    • Forecasting
    • Forms Creation & Design
    • Forms Management
    • Fuel Tracking
    • Full Text Search
    • GPS
    • Historical Reporting
    • IT Asset Management Software
    • IT Asset Tracking
    • Image Capture
    • Incident Management Software
    • Inspection Management
    • Inventory Auditing
    • Inventory Control Software
    • Inventory Management Software
    • Inventory Optimization Software
    • Inventory Tracking
    • Invoice Management
    • Item Management
    • Job Costing Software
    • Job Management
    • Key & Lock Management
    • Kitting
    • Labor Cost Reporting
    • Location Tracking
    • Logbook Tracking
    • MES
    • Maintenance Management Software
    • Maintenance Scheduling
    • Manuals
    • Manufacturing Inventory Management Software
    • Material Requirements Planning
    • Mobile Access
    • Mobile Signature Capture
    • Monitoring
    • Multi-Channel Management
    • Multi-Location
    • Offline Access
    • Online Booking
    • Online Time Clock
    • Order Management Software
    • Order Tracking
    • Parts Management
    • Payment Collection in the Field
    • Performance Metrics
    • Predictive Analytics Software
    • Predictive Maintenance
    • Preventive Maintenance Software
    • Prioritization
    • Process/Workflow Automation
    • Procurement Management
    • Product Identification
    • Production Scheduling Software
    • Productivity Analysis
    • Project Management Software
    • Purchase Order Management
    • Purchasing & Receiving
    • Quality Control
    • Quality Management Software
    • Quotes/Estimates
    • Real Time Analytics
    • Real Time Comparisons
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real Time Synchronization
    • Real-time Scheduling
    • Real-time Updates
    • Receiving/Putaway Management
    • Recurring Appointments
    • Recurring Tasks
    • Reminders
    • Remote Access/Control
    • Reorder Management
    • Repair Tracking
    • Report Templates
    • Reporting/Analytics
    • Request Assignment
    • Requisition Management
    • Reservations Management
    • Residential Properties
    • Retail Inventory Management Software
    • Returns Management
    • Room Scheduling
    • Root Cause Analysis
    • Routing
    • SKU/UPC Codes
    • Safety Management Software
    • Scheduled / Automated Reports
    • Scheduling Software
    • Search/Filter
    • Self Service Portal
    • Serial Number Tracking
    • Service Bulletins
    • Service History
    • Service Request Management
    • Shipping Management
    • Software License Management
    • Space Management Software
    • Status Tracking
    • Subcontractor Management
    • Supplier Management
    • Supply Chain Management Software
    • Task Scheduling
    • Technician Management
    • Template Management
    • Third Party Integrations
    • Tire Management
    • Traceability
    • Trend Analysis
    • User Management
    • Vehicle Information
    • Vendor Managed Inventory
    • Vendor Management Software
    • Version Control
    • Video Support
    • Visitor Management Software
    • Warehouse Management Software
    • Warranty Tracking
    • Work Order Creation
    • Work Order Management
    • Workflow Management Software

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    Reviews

    Overall rating

    4.7 /5
    (1,207)
    Value for Money
    4.6/5
    Features
    4.4/5
    Ease of Use
    4.6/5
    Customer Support Software
    4.8/5

    Already have UpKeep?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 1,207
    Dirk K.
    Overall rating
    • Industry: Real Estate
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Crucial Team Management

    Reviewed on 2019-07-29

    This creates the foundation for extensive maintenance records, historical tracking of problems,...

    This creates the foundation for extensive maintenance records, historical tracking of problems, inventory, and more. It allows you to monitor your entire portfolio on a macro and micro level.

    Pros

    Functionality. This cloud-based task manager functions at the level that works for you. Whether you're assigning basic tasks at a complex you own and manage or inspecting individually tagged pieces of hardware this is essential. The accountability from a required signature showing this task has been done is reassuring. Should there be a hang-up or question UpKeep's customer service is there to help you through it.

    Cons

    The initial challenge is determining the depth at which to utilize this software most effectively. Whenever an organization chooses to go with a task manager, it is only effective as the degree to which your staff buys into it.

    Response from UpKeep Technologies

    Hi Dirk,

    Thank you for taking the time to leave a review for UpKeep! We're so happy to hear that UpKeep is serving your team for tasks and projects big & small.
    The fact that the signature feature has provided a layer of accountability for your team is amazing! We're glad that the ability to historically track your work at a micro and macro level is helping you take the team to the next level.

    If you ever do need assistance in developing your maintenance program using UpKeep, feel free to reach out to your dedicated Customer Success Manager. Our team will follow up with you to connect your team to this dedicated resource.

    Thank you again for leaving us a great review. We really do take and appreciate your feedback seriously!

    Rick D.
    Overall rating
    • Industry: Religious Institutions
    • Company size: 51-200 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Perfect CMMS for my Needs

    Reviewed on 2020-08-13

    Using Upkeep has been an easy process, and it helps keep everything in one place. I also like the...

    Using Upkeep has been an easy process, and it helps keep everything in one place. I also like the fact that our Operations Manager sees everything that I do, from creation of work orders, to updates, and completion of work orders.

    Pros

    The free features are perfect for my use. My day is all about work orders, and being able to manage these work orders easily makes my day easier. We used to use paper work orders, which I had to fill out, file, and then track in another file. I would then need to create a separate report to send to the property team for review. I like having the ability to have everything in one place, without having to create so many separate reports.

    Cons

    Nothing about this software is difficult to use. I do wish more was offered in the free version, such as reporting. I was able to use it during the free trial, but now am using the free version, in which reporting is only available in paid versions. I understand that this is how the company makes money, and I will be making the switch to a paid version when it is approved in our new budget.

    One thing that bugs me and hope gets fixed, is during the work order creation. I have over 120 locations and sub-locations. When I create a work order and choose the location, you should be able to begin typing the location in the box and it should self-populate the box. Right now, only the main locations will self-populate, not the sub-locations. I only have three main locations, and all the rest are sub-locations, so I have to scroll to search for the exact location I need. It's nothing major, but just an annoyance, and I hope this will be fixed soon so that any location will self-populate the box when you begin typing it.

    Jeff M.
    Overall rating
    • Industry: Mining & Metals
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    A great choice for a intuitive CMMS

    Reviewed on 2021-02-11

    Immediately we are seeing the benefits of using UpKeep. It has helped to reduce the confusion of...

    Immediately we are seeing the benefits of using UpKeep. It has helped to reduce the confusion of where someone left off or waiting for parts to arrive to complete the repair.

    Pros

    Uploading our plant information, including over 4,000 spare parts that we have cataloged was very easy. We were able to keep our spare part numbers and mirrored the layout of UpKeep with our own spare parts system, which in turn helped the plant personnel with the implementation.

    Cons

    I would like to see the ability to add daily equipment checklists, that can be performed at a minimum twice daily and were generated automatically at a predetermined time. We currently make rounds through the plant and require our personnel to record the check.

    Jamie P.
    Overall rating
    • Industry: Events Services
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 4.0 /10

    A very strong start, but a long way to go yet.

    Reviewed on 2019-02-28

    We all like it, but the glitches are too slow at being corrected. I really don't want to switch...

    We all like it, but the glitches are too slow at being corrected. I really don't want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program's capabilities. That is frustrating for me.

    Pros

    I really love the layout and the ease of use. I also appreciate the diverse application to many different uses. The fact that you can access it from a phone or a computer is amazing. Very convenient that way.

    Cons

    RECURRING WORK ORDERS! There are so many glitches when you start making work orders recur. I've tried my best to provide feedback on this because it is really starting to be a deal breaker but the problems continue.

    1) duplicates pop up constantly and they don't go away easily.
    2) The scheduling options for recurring work orders is totally bad. Model it after Google Calendar first, then add options to make it more detailed. The fact that you can't schedule seasonal tasks without some silly back-end procedure to duplicate the work orders every year is highly frustrating.
    3) Gonna need a little more flexibility in the different categories of user. My techs need to be able to create their own work orders without being a complete access administrator. There should be something in between. I trust my guys and they know their jobs, I don't need to make all their work orders for them.
    4) I'd like to see some improvement in the template modules. I've not been able to benefit from them realistically even though I've tried. When you go to add them into a work order it just never seems to make much sense.

    Aaron W.
    Overall rating
    • Industry: Mechanical or Industrial Engineering
    • Company size: 201-500 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Simple and Effective

    Reviewed on 2020-12-15

    Great so far. Looking forward to getting my direct reports involved in developing the system

    Great so far. Looking forward to getting my direct reports involved in developing the system

    Pros

    The ease of access and functionality with a user friendly interface that is simple to use.

    Cons

    To log plant/equipment delays (breakdowns) as one large database with multiple cells to populate

    Showing 5 reviews of 1,207 Read all reviews

    UpKeep FAQs

    Below are some frequently asked questions for UpKeep.

    UpKeep offers the following pricing plans:

    • Starting from: US$29.00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    Starter: $25 per user, per month (billed annually) or $30 per user, per month (billed monthly) Professional: $40 per user, per month (billed annually) or $48 per user, per month (billed monthly) Business Plus: $70 per user, per month (billed annually) or $79 per user, per month (billed monthly) Enterprise plans are available on request.

    We do not have any information about UpKeep features

    UpKeep has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    UpKeep supports the following languages:

    English

    UpKeep supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    UpKeep integrates with the following applications:

    Slack, Zapier

    UpKeep offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

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