About UpKeep

UpKeep is an Asset Operations Management solution that helps businesses scale by giving every Maintenance and Reliability team the tools and information they need to run Operations efficiently and effectively. A cloud-based CMMS (computerized maintenance management system) designed to be used on mobile devices and suitable for a range of industries including manufacturing, construction, distribution, warehousing, utilities, hotels, restaurants, food processing, churches, education, and more. The system allows users to manage maintenance planning and work orders on-the-go, with tools for work order creation, prioritization, signature capture, image annotation, asset data import, barcode scanning, inventory management, chat & collaboration, invoice creation, and more.

UpKeep allows users to create custom work orders for multiple purposes, such as creating checklists and measuring values, using templates and form items. Files, pictures, and parts can all be added to tasks, and users can prioritize work orders according to their urgency. Work orders and invoices can be created in PDF format, and emailed or printed. Asset data can be imported into UpKeep from existing records, and barcodes assigned to parts or assets, which can be scanned to add them into work orders. Users can create recurring schedules for preventative maintenance, and reserve or schedule individual parts to be used for specific work orders. Inventory can be managed by location, and part history tracking allows users to see where each part has been used.

UpKeep automatically sends users push notifications and alerts in real time to inform them of any task updates or issues with equipment. Sensors can be integrated to enable real-time asset monitoring, and users can create triggers to automatically generate maintenance requests when specific conditions are reached. More than 50 different sensor types are supported, and users can view detailed reports of sensor data, such as humidity, tilt, temperature, and more. UpKeep also allows users to collaborate with real-time in-app chat for discussing issues or sharing updates, and reports on completed tasks, spend, and any recurring issues.

Pricing starting from:

US$45.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of UpKeep

  • Notifications and alerts are generated in real time, to inform users of any updates to tasks and asset failures.

  • Work orders can be customized to track notes, create checklists, and measure values, with the ability to set priority levels and add pictures, files, or parts to each individual task.

  • Data on existing assets can be imported, and users can scan barcodes on assets or parts to add them to work orders, reserve and schedule parts to be used in maintenance, and track part histories.

  • Branded, customized request portals can be created to allow requests to be made by anyone, from any device, with notifications for new requests, and the ability to track request statuses in real time.

  • Sensors can be integrated with UpKeep, allowing users to monitor assets in real time, define conditions to automatically trigger maintenance requests, view detailed sensor reports, and more.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Brazil, British Virgin Islands, Canada, China and 11 others

    Supported Languages

    Chinese, English, French, Spanish

    Pricing starting from:

    US$45.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    UpKeep Software - Work Order Management Made Easy: Create, assess, prioritize, and measure all of your maintenance work orders in one place. UpKeep is the easy-to-use, all-in-one solution that simplifies work order management.
    UpKeep Software - View Work Order Details: Ensure consistency around work order documentation with immediate access to work order information.
    UpKeep Software - Parts & Inventory Management: UpKeep’s inventory management software provides you with powerful insights to better control costs and ensure you have sufficient supply in stock.
    UpKeep Software - Analytics: Quickly generate a maintenance report to evaluate work order completion rates, maintenance costs, technician productivity, inventory levels, and more.
    UpKeep Software - Track Time and Cost
    UpKeep Software - Asset Management: Allows technicians and managers to quickly pull up asset model, warranty, depreciation schedules, and more. Make smarter repair or replace decisions by having access to the right information at all times.
    UpKeep Software - Create & Manage Work Orders from Your Phone: Make better and more data-driven decisions for repairs with on-the-go access to asset work order history.
    UpKeep Software - Create & Manage Work Orders from Your Tablet: Make better and more data-driven decisions for repairs with on-the-go access to asset work order history.
    View 9 more
    UpKeep video
    UpKeep Software - Work Order Management Made Easy: Create, assess, prioritize, and measure all of your maintenance work orders in one place. UpKeep is the easy-to-use, all-in-one solution that simplifies work order management.
    UpKeep Software - View Work Order Details: Ensure consistency around work order documentation with immediate access to work order information.
    UpKeep Software - Parts & Inventory Management: UpKeep’s inventory management software provides you with powerful insights to better control costs and ensure you have sufficient supply in stock.
    UpKeep Software - Analytics: Quickly generate a maintenance report to evaluate work order completion rates, maintenance costs, technician productivity, inventory levels, and more.
    UpKeep Software - Track Time and Cost
    UpKeep Software - Asset Management: Allows technicians and managers to quickly pull up asset model, warranty, depreciation schedules, and more. Make smarter repair or replace decisions by having access to the right information at all times.
    UpKeep Software - Create & Manage Work Orders from Your Phone: Make better and more data-driven decisions for repairs with on-the-go access to asset work order history.
    UpKeep Software - Create & Manage Work Orders from Your Tablet: Make better and more data-driven decisions for repairs with on-the-go access to asset work order history.

    Features

    Total features of UpKeep: 185

    • API
    • Access Controls/Permissions
    • Accounting Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling Software
    • Archiving & Retention
    • Asset Accounting
    • Asset Lifecycle Management
    • Asset Planning
    • Asset Tracking Software
    • Audit Management
    • Audit Trail
    • Autofill
    • Automated Scheduling
    • Barcode/Ticket Scanning
    • Barcoding/RFID
    • Benchmarking
    • Billing & Invoicing
    • Bills of Material
    • Built-in Accounting
    • CRM Software
    • Calendar Management
    • Calibration Management Software
    • Check-in/Check-out
    • Class Scheduling
    • Code Enforcement Software
    • Collaboration Tools
    • Commercial Properties
    • Compliance Management
    • Compliance Tracking
    • Components Tracking
    • Configuration Management
    • Contact Database
    • Contract/License Management
    • Cost Tracking
    • Customer Database
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Data Visualization Software
    • Depreciation Management
    • Digital Signature Software
    • Dispatch Management
    • Disposal Management
    • Document Management Software
    • Document Storage
    • Downtime Tracking
    • Drag & Drop
    • Electronic Signature
    • Employee Scheduling Software
    • Energy Management Software
    • Equipment Maintenance Software
    • Equipment Management
    • Equipment Tracking
    • Facility Asset Management
    • Facility Management Software
    • Facility Scheduling
    • Failed Inspection Tracking
    • File Storage
    • Fixed Asset Management Software
    • For HVAC Companies
    • For Mechanical Equipment
    • For Schools
    • Forecasting
    • Forms Creation & Design
    • Forms Management
    • Fuel Tracking
    • Full Text Search
    • GPS
    • Historical Reporting
    • IT Asset Management Software
    • IT Asset Tracking
    • Image Capture
    • Incident Management Software
    • Inspection Management
    • Inventory Auditing
    • Inventory Control Software
    • Inventory Management Software
    • Inventory Optimization Software
    • Inventory Tracking
    • Invoice Management
    • Item Management
    • Job Costing Software
    • Job Management
    • Key & Lock Management
    • Kitting
    • Labor Cost Reporting
    • Location Tracking
    • Logbook Tracking
    • MES
    • Maintenance Management Software
    • Maintenance Scheduling
    • Manuals
    • Manufacturing Inventory Management Software
    • Map Creation
    • Material Requirements Planning
    • Mobile Access
    • Mobile Signature Capture
    • Monitoring
    • Multi-Channel Management
    • Multi-Location
    • Offline Access
    • Online Booking
    • Online Time Clock
    • Order Management Software
    • Order Tracking
    • Parts Management
    • Payment Collection in the Field
    • Performance Metrics
    • Predictive Maintenance
    • Preventive Maintenance Software
    • Prioritization
    • Process/Workflow Automation
    • Procurement Management
    • Product Identification
    • Production Scheduling Software
    • Productivity Analysis
    • Project Management Software
    • Purchase Order Management
    • Purchasing & Receiving
    • QR Codes
    • Quality Control
    • Quality Management Software
    • Quotes/Estimates
    • Real Time Synchronization
    • Real-Time Analytics
    • Real-Time Data
    • Real-Time Monitoring
    • Real-Time Notifications
    • Real-Time Reporting
    • Real-Time Updates
    • Real-time Scheduling
    • Receiving
    • Recurring Appointments
    • Reminders
    • Reorder Management
    • Repair Tracking
    • Report Templates
    • Reporting & Statistics
    • Reporting/Analytics
    • Requisition Management
    • Reservations Management
    • Residential Properties
    • Retail Inventory Management Software
    • Returns Management
    • Root Cause Analysis
    • Routing
    • SKU/UPC Codes
    • Safety Management Software
    • Scheduling Software
    • Search/Filter
    • Self Service Portal
    • Serial Number Tracking
    • Service History
    • Service Request Management
    • Software License Management
    • Space Management Software
    • Status Tracking
    • Subcontractor Management
    • Supplier Management
    • Supply Chain Management Software
    • Tagging
    • Task Management Software
    • Task Scheduling
    • Technician Management
    • Third-Party Integrations
    • Tire Management
    • Traceability
    • Trend Analysis
    • User Management
    • Vehicle Information
    • Vendor Managed Inventory
    • Vendor Management Software
    • Version Control
    • Visitor Management Software
    • Warehouse Management Software
    • Warranty Tracking
    • Work Order Creation
    • Work Order Management
    • Workflow Management Software

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    Reviews

    Overall rating

    4.6 /5
    (1,330)
    Value for Money
    4.6/5
    Features
    4.4/5
    Ease of Use
    4.6/5
    Customer Support Software
    4.7/5

    Already have UpKeep?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 1,330
    Daniel
    Daniel
    Overall rating
    • Industry: Human Resources
    • Company size: 1,001–5,000 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    UpKeep keeps track of in-service problems

    Reviewed on 2023-08-12

    Initially, we will use Maintenance for a short period of time, however, we can already observe...

    Initially, we will use Maintenance for a short period of time, however, we can already observe certain consequences in terms of tracking difficulties. Thanks to UpKeep, we have a central position that monitors the number of times our machines are down. With certain set-up modifications, we are able to determine whether routine care is necessary or whether it is a matter of management errors. This, in turn, supports us in attributing blame to employees for the way they treat and operate their tools. It also supports us in drawing up the care program for the coming months and enables us to keep track of when certain machines will require specific care.

    Pros

    It is almost too simple to generate and update documents for locations, objects, parts and difficulties. Users can supplement their understanding of the documents for each device we have, this helps to progress the way we try to solve difficulties. In advance of planning, it is necessary to know which machines will demand maintenance in the future, this way we can activate for the occasions when no work will be done. There is no more reason not to want to know the date on which the machine was last serviced. Care provides us with the opportunity to find that one.

    Cons

    If a fragment or resources are found/listed in a sub-location, as is the case of a production factory, they would at least have to be visible if searched elsewhere in the centrality and even updated requests for help. in the original position or against it. Usability to introduce elements that are already in the database. For example, grouping new locations within the same central. It should have the ability to choose a set of locations and move them to the main location.

    Response from UpKeep Technologies

    Hi Daniel, thank you for your review! We're thrilled to have you as a satisfied customer. If there's anything else we can do to enhance your experience, please let us know. We're always here for you.

    Ryan
    Overall rating
    • Industry: Facilities Services
    • Company size: 51–200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Its a Keeper as long as you are keeping UP on it.

    Reviewed on 2020-01-28

    Very positive experience so far. They have answered all my questions sufficiently and in a very...

    Very positive experience so far. They have answered all my questions sufficiently and in a very timely manner. Our account manager [SENSITIVE CONTENT HIDDEN] is fantastic, she is great at explaining things to people of all technical levels. We can see this software allowing to move forward quickly and put together our S.O.P's with minimal disruption during crucial times when we bring in new employees.

    Pros

    The Customization of the software is quite extensive. Has an honest to goodness workflow that is concise and easy to follow. Best have this system completely laid out and ready to roll prior to rolling it out within your facility that way you can utilize the software's capabilities to its vast potential. The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent.

    Cons

    I feel that it pigeonholes your ability to use various systems and has no overlap with other systems that could potentially be helpful. does not offer a scheduling option to allow for access to say apartments where 24-hour notice is necessary. Having the ability to link to a calendar or a calendar within upkeep to organize my day project by the project is what is needed badly

    Alternatives Considered

    Asana

    Reasons for Switching to UpKeep

    My boss was already familiar with this platform

    Response from UpKeep Technologies

    Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team maintain your facility and track work orders!

    Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager.

    Feel free to visit our support page if you ever have any questions:

    https://www.onupkeep.com/customersupport/

    Thanks again!

    Nolan
    Overall rating
    • Industry: Environmental Services
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 0.0 /10

    Work orders works well on mobile app.

    Reviewed on 2023-12-28

    We began using Upkeep in 2021 at the start up of our new company. Our asset list includes over 300...

    We began using Upkeep in 2021 at the start up of our new company. Our asset list includes over 300 units, 165 of them needing regular preventative maintenance. From the beginning, the approximate monthly user license fee near $100 seemed high, but not for a system that was sold to us as an all-encompassing platform. As it turns out, Upkeep fell far short of that level. We began using Upkeep prior to the preventative maintenance module roll out they use now, and right away we found that recurring work orders were not populating correctly, most notably re-using work order numbers (which should be unique), and not populating at the correct time. This was mostly solved when the PM roll out took place in 2022, but the amount of labor time on our end to correct this recurring work order problem was excessive to say the least. Tech support was very limited, in that they were only able to train in how to use the new module. It didn’t help that when they migrated away from recurring work orders to PM, the functionality ceased on all our existing work orders. Many of our assets had several months of missed maintenance due to this as we frantically tried to catch up. The PM module still took over a year to establish a working capability, with many bugs found and long delays for fixes. The work order function still worked very well, especially for the technicians using the mobile app. Aside from always requiring an internet connection. It took some time, but we were able to manipulate the software to sort work orders correctly. Purchase orders and parts brought around a host of new problems. The first, and most noteworthy, is that our accounting department, who only required viewing of PO’s that are in the system, required an administrator’s license. This took one of the very expensive licenses away from a technician for a user that didn’t need full unfettered access. In addition, there were no custom security variations that wouldn’t require a full license to simply view purchase order data. Regarding purchasing, inventory control and cost appropriations, it is important to note that to change the pricing of an individual item in Upkeep, one must update the part in their parts/inventory module. There is no function in a working PO that allows for updating of current price. This has two problems. First, as prices fluctuate from vendor to vendor and day to day, an updated last cost is very important. Second, when updating the price in Upkeep’s Parts module, the cost would update all work and purchase orders from the past, thereby adjusting overall costs of every PO, some of which were not due, and making them no longer match invoices to be paid. This also brings up a purchasing question that if costs are not available to be averaged, then a buyer cannot accurately predict and anticipate cost increases and make bottom line dollar saving decisions. Among these issues with parts and POs was the fact that vendor assignments are a secondary thought, taking a distant 6th position to “PO Title”, “Description”, and “Category” among other less important references. These problems truly spoke of a company and designers that had never used a proper purchase order or items/parts inventory control system. These concerns were not rectified by the time we changed software in August 2023. I don’t want to sound completely disparaged by Upkeep. Like I said before, the work order mobile app is very easy to use, and the learning curve is very shallow. Tech support always left something to be desired as well as we were presented with “workarounds” rather than solutions on a regular basis. Our annual “check-in” was with our original salesman, who was more interested in the analytics of how we paid our bill than how the software worked. When said salesman left the company, it took nearly three months to get a new account representative. When we upgraded this year to another company (which will not be named) we got all the features of Upkeep and so much more, for half the price. I wish all the best to Upkeep and all their employees, but I would not recommend this software.

    Pros

    Ease of use by technicians (mobile app), preventative maintenance scheduling was very robust.

    Cons

    Overall sluggish UI, cloud based requirements (little to no “offline” mode), limited search parameters, limited locations and tracking, lack of aggregate or average cost on items, no PO look up in parts browser, part categories are allowed to be random, no PO dates assigned (unless manually entered and manipulated), limited purchase history, pricing updates are updated on fulfilled purchase and work orders, can only use “inventory adjustments” to remove items outside of work orders, can use the same function to add inventory without PO, lack of PO approval process for management, PO view only available on administrator level security access, lack of internal messaging system.

    Aaron
    Overall rating
    • Industry: Mechanical or Industrial Engineering
    • Company size: 201–500 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Simple and Effective

    Reviewed on 2020-12-15

    Great so far. Looking forward to getting my direct reports involved in developing the system

    Great so far. Looking forward to getting my direct reports involved in developing the system

    Pros

    The ease of access and functionality with a user friendly interface that is simple to use.

    Cons

    To log plant/equipment delays (breakdowns) as one large database with multiple cells to populate

    Jessica
    Overall rating
    • Industry: Food Production
    • Company size: 51–200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Extremely Helpful. Easy to Use!

    Reviewed on 2021-04-12

    Amazing experience thus far. We are starting with the professional plan and are planning to...

    Amazing experience thus far. We are starting with the professional plan and are planning to graduate to the professional plan once our team has a full grasp of the program.

    Pros

    Ease of use was our priority at our company and our expectations were exceeded.

    Cons

    The gap in tool availability between the professional and business plan can be a make or break decision. We are a small company with a lot of internal value and sometimes the bigger package is too much but the 2nd best package carries too little.

    Alternatives Considered

    eMaint CMMS and Fiix

    Reasons for Choosing UpKeep

    Legacy outdated program, needed to switch.

    Reasons for Switching to UpKeep

    UpKeep has the best ease of use overall and has just enough tools to not be overwhelmed but to get the job done.
    Showing 5 reviews of 1,330 Read all reviews

    UpKeep FAQs

    Below are some frequently asked questions for UpKeep.

    UpKeep offers the following pricing plans:

    Starter: $45 per user, per month (billed annually). Professional: $75 per user, per month (billed annually). Business Plus: $120 per user, per month (billed annually). Enterprise plans are available on request.

    UpKeep has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    UpKeep supports the following languages:

    Chinese, English, French, Spanish

    UpKeep supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    UpKeep integrates with the following applications:

    Azuga Fleet, ClearBlade, Coupa, Linxup, Looker, Microsoft Azure, Microsoft Excel, Microsoft Power BI, Microsoft Teams, Mingo Smart Factory, Motive, Okta, One Step GPS, OneLogin, Procore, QuickBooks, Samsara, Slack, Tableau, Titan GPS, Workato, Xero, Zapier, Zendesk Suite

    UpKeep offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for UpKeep.