About UpKeep

UpKeep is an Asset Operations Management solution that helps businesses scale by giving every Maintenance and Reliability team the tools and information they need to run Operations efficiently and effectively. A cloud-based CMMS (computerized maintenance management system) designed to be used on mobile devices and suitable for a range of industries including manufacturing, construction, distribution, warehousing, utilities, hotels, restaurants, food processing, churches, education, and more. The system allows users to manage maintenance planning and work orders on-the-go, with tools for work order creation, prioritization, signature capture, image annotation, asset data import, barcode scanning, inventory management, chat & collaboration, invoice creation, and more.

UpKeep allows users to create custom work orders for multiple purposes, such as creating checklists and measuring values, using templates and form items. Files, pictures, and parts can all be added to tasks, and users can prioritize work orders according to their urgency. Work orders and invoices can be created in PDF format, and emailed or printed. Asset data can be imported into UpKeep from existing records, and barcodes assigned to parts or assets, which can be scanned to add them into work orders. Users can create recurring schedules for preventative maintenance, and reserve or schedule individual parts to be used for specific work orders. Inventory can be managed by location, and part history tracking allows users to see where each part has been used.

UpKeep automatically sends users push notifications and alerts in real time to inform them of any task updates or issues with equipment. Sensors can be integrated to enable real-time asset monitoring, and users can create triggers to automatically generate maintenance requests when specific conditions are reached. More than 50 different sensor types are supported, and users can view detailed reports of sensor data, such as humidity, tilt, temperature, and more. UpKeep also allows users to collaborate with real-time in-app chat for discussing issues or sharing updates, and reports on completed tasks, spend, and any recurring issues.

Pricing starting from:

US$45.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of UpKeep

  • Notifications and alerts are generated in real time, to inform users of any updates to tasks and asset failures.

  • Work orders can be customized to track notes, create checklists, and measure values, with the ability to set priority levels and add pictures, files, or parts to each individual task.

  • Data on existing assets can be imported, and users can scan barcodes on assets or parts to add them to work orders, reserve and schedule parts to be used in maintenance, and track part histories.

  • Branded, customized request portals can be created to allow requests to be made by anyone, from any device, with notifications for new requests, and the ability to track request statuses in real time.

  • Sensors can be integrated with UpKeep, allowing users to monitor assets in real time, define conditions to automatically trigger maintenance requests, view detailed sensor reports, and more.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Brazil, Canada, China, Germany , United Kingdom, Ireland, India, Japan, Mexico, New Zealand, United States, British Virgin Islands, US Virgin Islands, South Africa

    Supported Languages

    Chinese, English, French, Spanish

    Pricing starting from:

    US$45.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    UpKeep Software - Work Order Management Made Easy: Create, assess, prioritize, and measure all of your maintenance work orders in one place. UpKeep is the easy-to-use, all-in-one solution that simplifies work order management.
    UpKeep Software - View Work Order Details: Ensure consistency around work order documentation with immediate access to work order information.
    UpKeep Software - Parts & Inventory Management: UpKeep’s inventory management software provides you with powerful insights to better control costs and ensure you have sufficient supply in stock.
    UpKeep Software - Analytics: Quickly generate a maintenance report to evaluate work order completion rates, maintenance costs, technician productivity, inventory levels, and more.
    UpKeep Software - Track Time and Cost
    UpKeep Software - Asset Management: Allows technicians and managers to quickly pull up asset model, warranty, depreciation schedules, and more. Make smarter repair or replace decisions by having access to the right information at all times.
    UpKeep Software - Create & Manage Work Orders from Your Phone: Make better and more data-driven decisions for repairs with on-the-go access to asset work order history.
    UpKeep Software - Create & Manage Work Orders from Your Tablet: Make better and more data-driven decisions for repairs with on-the-go access to asset work order history.
    View 9 more
    UpKeep video
    UpKeep Software - Work Order Management Made Easy: Create, assess, prioritize, and measure all of your maintenance work orders in one place. UpKeep is the easy-to-use, all-in-one solution that simplifies work order management.
    UpKeep Software - View Work Order Details: Ensure consistency around work order documentation with immediate access to work order information.
    UpKeep Software - Parts & Inventory Management: UpKeep’s inventory management software provides you with powerful insights to better control costs and ensure you have sufficient supply in stock.
    UpKeep Software - Analytics: Quickly generate a maintenance report to evaluate work order completion rates, maintenance costs, technician productivity, inventory levels, and more.
    UpKeep Software - Track Time and Cost
    UpKeep Software - Asset Management: Allows technicians and managers to quickly pull up asset model, warranty, depreciation schedules, and more. Make smarter repair or replace decisions by having access to the right information at all times.
    UpKeep Software - Create & Manage Work Orders from Your Phone: Make better and more data-driven decisions for repairs with on-the-go access to asset work order history.
    UpKeep Software - Create & Manage Work Orders from Your Tablet: Make better and more data-driven decisions for repairs with on-the-go access to asset work order history.

    Features

    Total features of UpKeep: 192

    • API
    • Access Controls/Permissions
    • Accounting Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling Software
    • Archiving & Retention
    • Asset Accounting
    • Asset Lifecycle Management
    • Asset Planning
    • Asset Tracking Software
    • Audit Management
    • Audit Trail
    • Autofill
    • Automated Scheduling
    • Barcode / Ticket Scanning
    • Barcode Printing
    • Barcode Recognition
    • Barcoding/RFID
    • Benchmarking
    • Billing & Invoicing
    • Bills of Material
    • Built-in Accounting
    • CRM Software
    • Calendar Management
    • Calibration Management Software
    • Check-in/Check-out
    • Class Scheduling
    • Code Enforcement Software
    • Collaboration Tools
    • Commercial Properties
    • Compliance Management
    • Compliance Tracking
    • Components Tracking
    • Configuration Management
    • Contact Database
    • Contract/License Management
    • Cost Tracking
    • Customer Database
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Data Visualization Software
    • Depreciation Management
    • Digital Signature Software
    • Dispatch Management
    • Disposal Management
    • Document Management Software
    • Document Storage
    • Document Templates
    • Downtime Tracking
    • Drag & Drop
    • ERP
    • Electronic Signature
    • Employee Scheduling Software
    • Energy Management Software
    • Equipment Maintenance Software
    • Equipment Management
    • Equipment Tracking
    • Facility Asset Management
    • Facility Management Software
    • Facility Scheduling
    • Failed Inspection Tracking
    • File Storage
    • Fixed Asset Management Software
    • For HVAC Companies
    • For Mechanical Equipment
    • For Schools
    • Forecasting
    • Forms Creation & Design
    • Forms Management
    • Fuel Tracking
    • Full Text Search
    • GPS
    • Historical Reporting
    • IT Asset Management Software
    • IT Asset Tracking
    • Image Capture
    • Incident Management Software
    • Inspection Management
    • Inventory Auditing
    • Inventory Control Software
    • Inventory Management Software
    • Inventory Optimization Software
    • Inventory Tracking
    • Invoice Management
    • Item Management
    • Job Costing Software
    • Job Management
    • Key & Lock Management
    • Kitting
    • Labor Cost Reporting
    • Location Tracking
    • Logbook Tracking
    • MES
    • Maintenance Management Software
    • Maintenance Scheduling
    • Manuals
    • Manufacturing Inventory Management Software
    • Map Creation
    • Material Requirements Planning
    • Mobile Access
    • Mobile Signature Capture
    • Monitoring
    • Multi-Channel Management
    • Multi-Location
    • Offline Access
    • Online Booking
    • Online Time Clock
    • Order Management Software
    • Order Tracking
    • Parts Management
    • Payment Collection in the Field
    • Performance Metrics
    • Predictive Maintenance
    • Preventive Maintenance Software
    • Prioritization
    • Process/Workflow Automation
    • Procurement Management
    • Product Identification
    • Production Scheduling Software
    • Productivity Analysis
    • Project Management Software
    • Purchase Order Management
    • Purchasing & Receiving
    • QR Codes
    • Quality Control
    • Quality Management Software
    • Quotes/Estimates
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real Time Synchronization
    • Real-time Scheduling
    • Real-time Updates
    • Receiving/Putaway Management
    • Recurring Appointments
    • Reminders
    • Remote Access/Control
    • Reorder Management
    • Repair Tracking
    • Report Templates
    • Reporting & Statistics
    • Reporting/Analytics
    • Requisition Management
    • Reservations Management
    • Residential Properties
    • Retail Inventory Management Software
    • Returns Management
    • Root Cause Analysis
    • Routing
    • SKU/UPC Codes
    • Safety Management Software
    • Scheduling Software
    • Search/Filter
    • Self Service Portal
    • Serial Number Tracking
    • Service History
    • Service Request Management
    • Software License Management
    • Space Management Software
    • Status Tracking
    • Subcontractor Management
    • Supplier Management
    • Supply Chain Management Software
    • Tagging
    • Task Management Software
    • Task Scheduling
    • Technician Management
    • Template Management
    • Third Party Integrations
    • Tire Management
    • Traceability
    • Trend Analysis
    • User Management
    • Vehicle Information
    • Vendor Managed Inventory
    • Vendor Management Software
    • Version Control
    • Visitor Management Software
    • Warehouse Management Software
    • Warranty Tracking
    • Work History
    • Work Order Creation
    • Work Order Management
    • Workflow Management Software

    Alternatives

    eMaint CMMS

    4.4
    #1 Alternative to UpKeep
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    Hippo CMMS

    4.4
    #2 Alternative to UpKeep
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    Fiix

    4.4
    #3 Alternative to UpKeep
    Fiix is the only cloud-based maintenance management platform helping teams manage assets, work orders and parts with...

    MEX Maintenance

    4.4
    #4 Alternative to UpKeep
    MEX Mobile allows users to manage maintenance and work orders on-the-go. Providing quick and centralized access to...

    Reviews

    Overall rating

    4.6 /5
    (1,244)
    Value for Money
    4.6/5
    Features
    4.4/5
    Ease of Use
    4.6/5
    Customer Support Software
    4.8/5

    Already have UpKeep?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 1,244
    Matt
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 1,001-5,000 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Software that works for you.

    Reviewed on 12/15/2020

    Overall the software is working as it was advertised to us. The nice piece about this software is...

    Overall the software is working as it was advertised to us. The nice piece about this software is that it integrates an asset management system with a work order system as well as consumable inventory. We like the preventive side as well. The software can send reminders and reoccurring tickets to jobs that happen on a cycle. The key to a product is how well things can be tracked and searched for later on. The software is going to be a big help later on, with the reports feature, showing how much time and money is invested into a piece of equipment or asset. That will help with building a budget for replacements and accurate reports. Its nice that we can integrate maintenance and IT together as well as inventory into one platform.

    Pros

    We transitioned from another work order software. We shopped for a solid work order software that would meet our needs. We were very specific as to what we wanted, since we out grew our old software. We wanted a product that would automate our day to day jobs as well as keep track of our assets. This software is very easy to use and you can customize it to fit your specific needs. We like that pictures can be added to the job ticket. It is also nice to assign work orders to "teams" rather than individually assigning tickets to specific people then back again. Everyone in the team can update and apply their time to the ticket. The upkeep app is also very handy when out in the field.

    Cons

    The integration to our district was pretty smooth, however we did a lot of planning to make this as seamless as possible. I don't have anything negative to say about the software, things that the software cannot do have work arounds. At the end of the day, everything works, that is all that matters. As time goes on more maybe there will be something that needs improved, however customer support is very helpful and I'm sure they will solve the issues that may arise.

    Rick
    Overall rating
    • Industry: Religious Institutions
    • Company size: 51-200 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Perfect CMMS for my Needs

    Reviewed on 8/13/2020

    Using Upkeep has been an easy process, and it helps keep everything in one place. I also like the...

    Using Upkeep has been an easy process, and it helps keep everything in one place. I also like the fact that our Operations Manager sees everything that I do, from creation of work orders, to updates, and completion of work orders.

    Pros

    The free features are perfect for my use. My day is all about work orders, and being able to manage these work orders easily makes my day easier. We used to use paper work orders, which I had to fill out, file, and then track in another file. I would then need to create a separate report to send to the property team for review. I like having the ability to have everything in one place, without having to create so many separate reports.

    Cons

    Nothing about this software is difficult to use. I do wish more was offered in the free version, such as reporting. I was able to use it during the free trial, but now am using the free version, in which reporting is only available in paid versions. I understand that this is how the company makes money, and I will be making the switch to a paid version when it is approved in our new budget.

    One thing that bugs me and hope gets fixed, is during the work order creation. I have over 120 locations and sub-locations. When I create a work order and choose the location, you should be able to begin typing the location in the box and it should self-populate the box. Right now, only the main locations will self-populate, not the sub-locations. I only have three main locations, and all the rest are sub-locations, so I have to scroll to search for the exact location I need. It's nothing major, but just an annoyance, and I hope this will be fixed soon so that any location will self-populate the box when you begin typing it.

    Alternatives Considered

    ManWinWin

    Reasons for Switching to UpKeep

    Pricing was better for what you get. ManWinWin was way to technical, and made more for factories. Mapcon may have worked and it seemed to be pretty user-friendly as well, and I did try their free trial, but it kept crashing my computer every single time.
    Jonathan
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Best overall usability

    Reviewed on 11/27/2019

    Overall, this is the best CMMS we have used. I did sample the top 10 for a year before deciding and...

    Overall, this is the best CMMS we have used. I did sample the top 10 for a year before deciding and upKeep was the best because of easy of use in the field. This software saves time by reducing paperwork and admin tasks.

    Pros

    I sampled many different CMMS programs and upKeep was the only software that made the cut. This software is actually usable in the field.

    Cons

    There are a few additional features I would like to see. I would like to be able to set exact permissions per user. the amount of administrative data available to Limited Technician renders some functionality not usable. Not everyone needs a list of all vendors and customers. There needs be a permissions checkbox to limit some access and functionality per user. Depending on how this software is used, it could cause an issue. would you want everyone in your company to have a list of our all your customers and vendors? for this reason. We avoid using some features and have not upgraded to the business package.

    Alternatives Considered

    MicroMain, eMaint CMMS and Fiix

    Reasons for Choosing UpKeep

    MicroMain was not mobile friendly. Their software created a full time position managing CMMS. UpKeep app does most of the work and cuts need of creating this position.

    Switched From

    MicroMain

    Reasons for Switching to UpKeep

    Usability in the field. Great intuitive interface in browser and app.

    Response from UpKeep Technologies

    Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team track work orders!

    Our team is always making improvements and adding new features to the application based on customer feedback. Feel free to visit our support page if you ever have any questions:

    https://www.onupkeep.com/customersupport/

    Thanks again!

    Paul
    Overall rating
    • Industry: Food & Beverages
    • Company size: 201-500 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Upkeep can change your whole maintenance program

    Reviewed on 11/13/2019

    It's as good at the information provided, which is made better because once it's in there, its...

    It's as good at the information provided, which is made better because once it's in there, its accessible to anyone and over time, can provide information

    Pros

    Information, details, knowing what was done on a machine last time, it means that you don't necessarily have to do the same job twice. If a problem comes back and was misdiagnosed last time you can review what was done and see if you can find where the actual issue is.

    Locations, parts, assets, you can put them all into this software and down to the bolt you can provide details on any of them.

    Cons

    The UI needs work, especially when moving parts around or finding assets in a location. Having a naming standard helps a lot. If you know that an item belongs at a specific site, having a clear site name along with what it is makes a difference.

    Response from UpKeep Technologies

    Hi Paul!

    Thank you for taking the time to leave a review and for all of your feedback! We are so happy to hear UpKeep is providing value to you and your team and helping to improve your maintenance program. Your feedback regarding the UI of the Parts page is valuable and we will make sure to bring it to the attention of our Product team.

    Thank you again for taking the time to submit your feedback as we are always looking for ways to improve the app and make our customer's workflows as seamless as possible.

    Have a great day!

    Dirk
    Overall rating
    • Industry: Real Estate
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Crucial Team Management

    Reviewed on 7/29/2019

    This creates the foundation for extensive maintenance records, historical tracking of problems,...

    This creates the foundation for extensive maintenance records, historical tracking of problems, inventory, and more. It allows you to monitor your entire portfolio on a macro and micro level.

    Pros

    Functionality. This cloud-based task manager functions at the level that works for you. Whether you're assigning basic tasks at a complex you own and manage or inspecting individually tagged pieces of hardware this is essential. The accountability from a required signature showing this task has been done is reassuring. Should there be a hang-up or question UpKeep's customer service is there to help you through it.

    Cons

    The initial challenge is determining the depth at which to utilize this software most effectively. Whenever an organization chooses to go with a task manager, it is only effective as the degree to which your staff buys into it.

    Alternatives Considered

    monday.com and Asana

    Reasons for Choosing UpKeep

    As we grew we needed better tracking and filtering. We lacked the ability to pull the reports we needed before.

    Reasons for Switching to UpKeep

    The tailored approach to real estate.

    Response from UpKeep Technologies

    Hi Dirk,

    Thank you for taking the time to leave a review for UpKeep! We're so happy to hear that UpKeep is serving your team for tasks and projects big & small.
    The fact that the signature feature has provided a layer of accountability for your team is amazing! We're glad that the ability to historically track your work at a micro and macro level is helping you take the team to the next level.

    If you ever do need assistance in developing your maintenance program using UpKeep, feel free to reach out to your dedicated Customer Success Manager. Our team will follow up with you to connect your team to this dedicated resource.

    Thank you again for leaving us a great review. We really do take and appreciate your feedback seriously!

    Showing 5 reviews of 1,244 Read all reviews

    UpKeep FAQs

    Below are some frequently asked questions for UpKeep.

    UpKeep offers the following pricing plans:

    Starter: $45 per user, per month (billed annually). Professional: $75 per user, per month (billed annually). Business Plus: $120 per user, per month (billed annually). Enterprise plans are available on request.

    UpKeep has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    UpKeep supports the following languages:

    Chinese, English, French, Spanish

    UpKeep supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    UpKeep integrates with the following applications:

    Azuga Fleet, ClearBlade, Coupa Business Spend Management, Linxup, Looker, Microsoft Azure, Microsoft Excel, Microsoft Power BI, Microsoft Teams, Mingo, Motive, Okta, One Step GPS, OneLogin, Procore, QuickBooks, Samsara, Slack, Tableau, Titan GPS, Workato, Xero, Zapier, Zendesk Suite

    UpKeep offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for UpKeep.