--- description: Detailed reviews on uContact based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare uContact with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: uContact Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [uContact](/software/105903/ucontact) # uContact Canonical: https://www.getapp.ca/software/105903/ucontact Page: 1 / 5\ Next: [Next page](https://www.getapp.ca/software/105903/ucontact?page=2) > uContact is a beautiful contact center solution designed to make the life of the agents easier and more productive. Ideal for inbound, outbound \& blended call centers. Key features: - True All in One - Omnichannel: Email, SMS, Web Chat, Facebook, Twitter. - IVR - Gamification - Recording - WFM > > Verdict: Rated **4.5/5** by 81 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of uContact Users can monitor operational data in real time, enabling users to track contact center campaigns and individual agent performance carefully. uContact incorporates coaching tools, permitting supervisors to spy, coach and intervene on customer calls in real time. uContact facilitates reporting analytics, allowing users to design custom reports in graphical and intuitive formats easily. Users have access to advanced functionalities such as virtual hold, providing users with the technology to generate call backs to abandoned calls and collect customer satisfaction surveys when a call ends automatically. uContact includes voice broadcast capabilities, automating outbound contact with customers with customized messages. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 81 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Net2Phone - **Location**: Newark, US - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$59.99 - **Pricing model**: Per User - **Pricing Details**: uContact offers 2 plans. Voice (Basic Call Center): $59,99 Omni (Advanced Contact Center): $89,99 Users receive price reductions based on volume. For more information, visit www.ucontactcloud.com - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English, Portuguese, Spanish - **Available Countries**: Argentina, Aruba, Australia, Belize, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, Germany, Guatemala, Honduras, Italy, Jamaica, Martinique and 15 more ## Features - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM Software - Call Center Management - Call Conferencing - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording Software ## Integrations (10 total) - Freshsales - Google Chrome - HubSpot CRM - Microsoft Teams - Pipedrive - Salesforce Platform - Slack - Zapier - Zendesk Suite - monday.com ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) - [IVR Software](https://www.getapp.ca/directory/289/ivr/software) - [Telephony Software](https://www.getapp.ca/directory/294/telephony/software) - [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software) - [Predictive Dialer Software](https://www.getapp.ca/directory/849/predictive-dialer/software) ## Alternatives 1. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (858 reviews) 2. [DialedIn CCaaS](https://www.getapp.ca/software/104279/chasedata) — 4.8/5 (314 reviews) 3. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Convoso](https://www.getapp.ca/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) 5. [Readymode](https://www.getapp.ca/software/107701/xencall) — 4.6/5 (136 reviews) ## Reviews ### "Powerful product" — 5.0/5 > **Jaime** | *November 29, 2016* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Easy to setup, strong contact center features, and great customer support service. Easy to maintain and operate. > > **Cons**: There is a learning curve to understand the configuration of the flows. > > We have used this product both for a customer's contact center application as our hosted pbx. Its reliable, robust and easy to use. Customer care is superb and fast. Great Job. ----- ### "Powerful solution and easy to integrate with other solutions." — 5.0/5 > **Luis** | *November 30, 2016* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: Awesome technical support. > > **Cons**: No. > > We manage millions of calls using uContact and I highlight the stability of the solution. The tools to create complex workflows are really complete and allow a simple integration with other platforms. ----- ### "Good Quality" — 3.0/5 > **Tisane** | *July 15, 2019* | Accounting Software | Recommendation rating: 8.0/10 > > **Pros**: What I like most about this software is how well you can keep track of the calls and follow up on customers > > **Cons**: What I least liked about the software is how often calls would come in once you become available. > > My over all experience with ucontact has been good its very efficient when it comes to following up on calls. ----- ### "Reliable and easy to use." — 5.0/5 > **Pablo** | *November 30, 2016* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: Stability and continuous evolution > > **Cons**: - > > The transition from one system to another was very simple and without any problem. uContact works very well and the Integra development team has always been very receptive to new ideas. ----- ### "Excellent App" — 5.0/5 > **Ivan** | *September 7, 2016* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: The real time interface and easy to admin > > **Cons**: there is none. All we use we like > > I have used the uContact call center software and is dedicated to increase the performance helps to improve the call center activities and the result is a better customer experience. Now we have a real all in one toll. ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.ca/software/105903/ucontact?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/105903/ucontact) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Structured Data