About Reply
Reply is multichannel sales engagement platform which automates personal email outreach, calls, and tasks, while Sales can focus on what really matters - closing deals. Reply helps Sales teams orchestrate a mix of automated and manual communication touchpoints across multiple channels and create personalized sales journeys according to their sales playbooks.
Reply’s new functionalities now cover the six stages of a sales cycle and automate a majority of manual, routine tasks. The first stage - sales prospecting is now easier due to the new Chrome extension, which allows users to discover prospects in Gmail, LinkedIn, or browsing the web. The new extension allows users to find emails right from the plugin and push prospects to multichannel sequences in Reply. The Chrome extension brings context, communication history and the ability to reach out via email, calls or social networks to a prospect.
The lead nurturing, qualified sales opportunity and retention stages are covered with Reply’s new multichannel sequences, which allows users to combine personal emails and follow-ups, cloud calls, tasks, and social touchpoints as steps in a sequence and automate the process of engaging leads and customers according to a sales playbook. Due to the new integration with Vidyard, the leading video platform for business, Reply users can add personalized videos to emails and increase prospect engagement.
Based on the steps in a multichannel sequence, Reply automatically generates daily tasks available in the Chrome extension’s Task dashboard. Users can create additional tasks manually connected to the lead qualification and negotiation stages, execute these tasks, make calls, leave notes, log call results, and sync the data with a CRM.
Reply includes a sequence wizard through which users can create and manage multiple sequences. Users can add steps to create a sequence of outreach and follow-up emails, calls, social touches, and tasks, customize the subjects and body text of messages, schedule emails to be delivered at peak hours, and select contacts to be included in the email list, before reviewing and launching their campaign.
Contacts can be added from imported lists, or identified within the app itself, with users able to create ideal prospect profiles and search for contacts based on a range of values from within these profiles, such as company, title, experience, and more.
Reply also offers automatic response classification, sorting responses within the inbox according to their content. Users can view how many respondents are interested or not interested at a glance, and can customize the way responses are sorted by renaming the email statuses. Outbound emails can be tracked, giving users insight into delivery, open, click, and response rates, as well as any bounced emails and ‘Out of Office’ replies. Email copy can be A/B tested to optimize campaign performance, and reports can be delivered to users’ inboxes daily, weekly, or monthly.
Pricing starting from:
US$70.00/month
- Free Trial
- Subscription
Key benefits of Reply
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$70.00/month
- Free Trial
- Subscription
Images
Features
Total features of Reply: 39
- A/B Testing
- API
- Activity Dashboard
- Automated Sales
- Automatic Notifications
- CRM Integration
- Call Recording
- Call Reporting
- Call Tracking
- Call Transfer
- Caller ID
- Categorization
- Click Tracking
- Collaboration Tools
- Collaborative Workspace
- Contact Database
- Customizable Templates
- Data Import
- Data Import/Export
- Drip Marketing
- Duplicate Detection
- Email Integration
- Email Marketing Management
- Email Templates
- Email Tracking
- Multi-Campaign
- Multi-Channel Communication
- Real Time Analytics
- Real Time Data
- Reporting & Statistics
- Sales Analytics
- Sales Reporting
- Scheduled Reporting
- Task Management
- Task Planning
- Task Scheduling
- Task Tracking
- Template Management
- Third Party Integration
Alternatives
Salesmate
ForceManager
MultiRoute
SalesDirector.ai
Reviews
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- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Reply ignites your outbound generation engine
Reviewed on 2021-02-11
The experience was great, we have no complaints and the feature set met all of our needs.
The experience was great, we have no complaints and the feature set met all of our needs.
Pros
The ability to create multi step campaigns utilizing calls, email, and linkedIn. The tracking capability along with email customization tools really helped.
Cons
At first there were a few bugs but the team worked to fix these and provide excellent support when needed.
- Industry: Outsourcing/Offshoring
- Company size: 11-50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Make your emails reach your customers
Reviewed on 2019-03-29
We use Reply.io for following up our website leads. We have tried several instruments (SendGrid,...
We use Reply.io for following up our website leads. We have tried several instruments (SendGrid, MailChimp, HubSpot emails) before switching to Reply.io and so far it was the best instrument. Our response rate has increased by almost 10% due to Reply.io.
Pros
- because there is not a lot of HTML involved in the formatting of the email, the letters get directly into the inbox (unlike Promotions or Spam), which is the main benefit of this emailing instrument.
- it's convenient to create email chains and track notifications and responses.
- there are team plans for collaboration and you can see the activity of your colleagues, which helps a lot when you need to create statistics for the marketing department.
Cons
- the absence of the HTML formatting is both a blessing and a curse. It is hard to highlight things in the email sometimes, but it pays off well.
- Industry: Real Estate
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Painful and unusable
Reviewed on 2019-07-09
Honestly, we are looking for a new vendor for this service, and would recommend anyone looking for...
Honestly, we are looking for a new vendor for this service, and would recommend anyone looking for this type of service to find another one. I never write reviews for anything, and my experience with Reply has finally pushed me to be angry enough to do so.
Pros
The price of the software is reasonable.
Cons
There are so many areas in this software where something that should be easy to do ends up taking five times longer than it should. Whether it's loading data, managing people and campaigns, or logging responses you can expect a lengthy, annoying and confusing process based on an architecture that must have been devised by Byzantine Kafka enthusiasts.
When you reach out to support they are prompt in responding, but totally unhelpful. They mainly just point out what you've usually already figured out by then - that the only way you are going to get the very reasonable thing you are trying to do done is going to be incredibly time consuming, and draining.
My favorite (said sarcastically) support guy there is one who, after telling you that you will spend the next three hours updating contacts one-by-one because the system is incompetently built, will then send you silly thumbs up gifs. Now, I enjoy a good gif as much as the next guy, but there is a time and place, and sending a funny gif to someone you've just doomed to several hours of inane data entry is next-level tone deaf.
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Cool stuff for cold email outreach
Reviewed on 2018-06-06
Pros
Easy and intuitive design;
No worries about getting to spam lists;
It's not ESP - it's just a tool that automates your sales process
Great support
Cons
For early stages price pretty high. But it`s shouldn't be Reply`s problem )
Sometimes there are prospects in my list with passing variables. Reply stops such campaigns. I wish it stops only those incomplete leads. Because it's not an issue to search them in the whole pack without any filter
- Company size: 201-500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
I couldn't do my job without it!
Reviewed on 2017-10-18
Pros
I like how easy it is to use for all my email campaigns. It works great for both cold-email prospecting campaigns and for post-call follow-up reminders. It provides me with a constant flow of leads and produces real results for our sales team. I use the metrics to focus on prospects who are engaging with my emails. I also use the tasks to convert more leads.
Cons
Better duplicate name recognition because I sometimes add prospects twice. Everything else is great!
Reply FAQs
Below are some frequently asked questions for Reply.Q. What type of pricing plans does Reply offer?
Reply offers the following pricing plans:
- Starting from: US$70.00/month
- Pricing model: Subscription
- Free Trial: Available
Pricing is based on the number of people contacted per month, and is billed on a per user, per month basis. Pricing for individual users starts from $70/user/month, paid monthly, to contact 1000 people per month. 20% discount is available for annual payments. Small Team package, 3 team members - $200/month What you'll get: 3 user licenses included, $70 per additional user, Contact 30,000 people per month, Team Edition, All features included. Scaling Sales package, 5 team members - $300/month What you'll get: 5 user licenses included, $60 per additional user, 10K email validations included, Team Edition, All features included. Predictable Revenue package, 10 team members - $500/month What you'll get: 10 user licenses included, $50 per additional user, 20K email validations included, Team Edition, All features included.
Q. What are the main features of Reply?
Reply offers the following features:
- A/B testing for email copy
- Advanced reply detection
- Automatic classification of replies
- Automatic follow-ups
- Automatic timezone detection
- CRM integrations
- Campaign creation wizard
- Campaign performance tracking
- Contact import
- Contact profiles & conversations
- Custom delay between emails
- Custom email statuses
- Daily, weekly & monthly performance reports
- Duplicate detection
- Email personalization
- Email quality check
- Email scheduling
- Email template creation
- Intelligent email sorting
- Open, click & reply tracking
- Out of Office & bounce replies detection
- Reporting & statistics
- Targeted lists
- Team collaboration
- email validation
Q. Who are the typical users of Reply?
Reply has the following typical customers:
Small Business, Mid Size Business
Q. What languages does Reply support?
Reply supports the following languages:
English, Portuguese, Russian, Spanish
Q. Does Reply support mobile devices?
We do not have any information about what devices Reply supports
Q. What other apps does Reply integrate with?
Reply integrates with the following applications:
APIANT, ActiveDEMAND, Copper, Insightly, Leadiro, Nutshell, Prospect.io, QuickMail.io, SignalHire, Zendesk Sell
Q. What level of support does Reply offer?
Reply offers the following support options:
Knowledge Base, FAQs, Online Support, Video Tutorials
Related categories
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