About Reply

Reply is multichannel sales engagement platform which automates personal email outreach, calls, and tasks, while Sales can focus on what really matters - closing deals. Reply helps Sales teams orchestrate a mix of automated and manual communication touchpoints across multiple channels and create personalized sales journeys according to their sales playbooks.

Reply’s new functionalities now cover the six stages of a sales cycle and automate a majority of manual, routine tasks. The first stage - sales prospecting is now easier due to the new Chrome extension, which allows users to discover prospects in Gmail, LinkedIn, or browsing the web. The new extension allows users to find emails right from the plugin and push prospects to multichannel sequences in Reply. The Chrome extension brings context, communication history and the ability to reach out via email, calls or social networks to a prospect.

The lead nurturing, qualified sales opportunity and retention stages are covered with Reply’s new multichannel sequences, which allows users to combine personal emails and follow-ups, cloud calls, tasks, and social touchpoints as steps in a sequence and automate the process of engaging leads and customers according to a sales playbook. Due to the new integration with Vidyard, the leading video platform for business, Reply users can add personalized videos to emails and increase prospect engagement.

Based on the steps in a multichannel sequence, Reply automatically generates daily tasks available in the Chrome extension’s Task dashboard. Users can create additional tasks manually connected to the lead qualification and negotiation stages, execute these tasks, make calls, leave notes, log call results, and sync the data with a CRM.

Reply includes a sequence wizard through which users can create and manage multiple sequences. Users can add steps to create a sequence of outreach and follow-up emails, calls, social touches, and tasks, customize the subjects and body text of messages, schedule emails to be delivered at peak hours, and select contacts to be included in the email list, before reviewing and launching their campaign.

Contacts can be added from imported lists, or identified within the app itself, with users able to create ideal prospect profiles and search for contacts based on a range of values from within these profiles, such as company, title, experience, and more.

Reply also offers automatic response classification, sorting responses within the inbox according to their content. Users can view how many respondents are interested or not interested at a glance, and can customize the way responses are sorted by renaming the email statuses. Outbound emails can be tracked, giving users insight into delivery, open, click, and response rates, as well as any bounced emails and ‘Out of Office’ replies. Email copy can be A/B tested to optimize campaign performance, and reports can be delivered to users’ inboxes daily, weekly, or monthly.

Key benefits of Reply

  • Discover prospects anywhere from the web, and add them to Reply with the new Chrome extension. Find emails right from the plugin and push prospects to multichannel sequences in Reply.

  • Engage your leads with automated multichannel sequences - combine personal emails and follow-ups, cloud calls, tasks, and social touchpoints as steps in a sequence and automate the process according to a sales playbook.

  • Execute tasks, make calls, track prospect activity and sync data with your CRM.

  • Responses are automatically sorted into folders based on their content, giving users an at-a-glance view of how many responders are interested or do not wish to be contacted again, and email statuses can be customized to change how responses are sorted.

  • Team members can collaborate in Reply and share contact lists and email templates, with administrators able to control the role and status of each team member, and divide campaigns between users.

  • Email delivery, open, click, and response rates can all be tracked, as well as any bounced messages and Out of Office messages, and users can A/B test email subjects and body text to optimize performance.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, United Kingdom, Australia, Brazil, Mexico

    Supported Languages

    English, Portuguese, Russian, Spanish

    Images

    Reply Chrome extension
    Multichannel sequences
    Cloud calls
    Vidyard GoVideo integration
    Task dashboard in Chrome extension
    Analytics and stats
    View 7 more
    Reply screenshot: Reply Chrome extension Reply screenshot: Multichannel sequences Reply screenshot: Cloud calls Reply screenshot: Vidyard GoVideo integration Reply screenshot: Task dashboard in Chrome extension Reply screenshot: Analytics and stats

    Features

    Total features of Reply: 39

    • A/B Testing
    • API
    • Activity Dashboard
    • Automated Sales
    • Automatic Notifications
    • CRM Integration
    • Call Recording
    • Call Reporting
    • Call Tracking
    • Call Transfer
    • Caller ID
    • Categorization
    • Click Tracking
    • Collaboration Tools
    • Collaborative Workspace
    • Contact Database
    • Customizable Templates
    • Data Import
    • Data Import/Export
    • Drip Marketing
    • Duplicate Detection
    • Email Integration
    • Email Marketing Management
    • Email Templates
    • Email Tracking
    • Multi-Campaign
    • Multi-Channel Communication
    • Real Time Analytics
    • Real Time Data
    • Reporting & Statistics
    • Sales Analytics
    • Sales Reporting
    • Scheduled Reporting
    • Task Management
    • Task Planning
    • Task Scheduling
    • Task Tracking
    • Template Management
    • Third Party Integration

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    Reviews

    Overall rating

    4.6 /5
    (88)
    Value for Money
    4.4/5
    Features
    4.6/5
    Ease of Use
    4.5/5
    Customer Support
    4.7/5

    Already have Reply?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 88
    Terry L.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Reply ignites your outbound generation engine

    Reviewed on 2021-02-11

    The experience was great, we have no complaints and the feature set met all of our needs.

    The experience was great, we have no complaints and the feature set met all of our needs.

    Pros

    The ability to create multi step campaigns utilizing calls, email, and linkedIn. The tracking capability along with email customization tools really helped.

    Cons

    At first there were a few bugs but the team worked to fix these and provide excellent support when needed.

    Zee G.
    Overall rating
    • Industry: Outsourcing/Offshoring
    • Company size: 11-50 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Make your emails reach your customers

    Reviewed on 2019-03-29

    We use Reply.io for following up our website leads. We have tried several instruments (SendGrid,...

    We use Reply.io for following up our website leads. We have tried several instruments (SendGrid, MailChimp, HubSpot emails) before switching to Reply.io and so far it was the best instrument. Our response rate has increased by almost 10% due to Reply.io.

    Pros

    - because there is not a lot of HTML involved in the formatting of the email, the letters get directly into the inbox (unlike Promotions or Spam), which is the main benefit of this emailing instrument.
    - it's convenient to create email chains and track notifications and responses.
    - there are team plans for collaboration and you can see the activity of your colleagues, which helps a lot when you need to create statistics for the marketing department.

    Cons

    - the absence of the HTML formatting is both a blessing and a curse. It is hard to highlight things in the email sometimes, but it pays off well.

    Verified Reviewer
    Overall rating
    • Industry: Real Estate
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Painful and unusable

    Reviewed on 2019-07-09

    Honestly, we are looking for a new vendor for this service, and would recommend anyone looking for...

    Honestly, we are looking for a new vendor for this service, and would recommend anyone looking for this type of service to find another one. I never write reviews for anything, and my experience with Reply has finally pushed me to be angry enough to do so.

    Pros

    The price of the software is reasonable.

    Cons

    There are so many areas in this software where something that should be easy to do ends up taking five times longer than it should. Whether it's loading data, managing people and campaigns, or logging responses you can expect a lengthy, annoying and confusing process based on an architecture that must have been devised by Byzantine Kafka enthusiasts.

    When you reach out to support they are prompt in responding, but totally unhelpful. They mainly just point out what you've usually already figured out by then - that the only way you are going to get the very reasonable thing you are trying to do done is going to be incredibly time consuming, and draining.

    My favorite (said sarcastically) support guy there is one who, after telling you that you will spend the next three hours updating contacts one-by-one because the system is incompetently built, will then send you silly thumbs up gifs. Now, I enjoy a good gif as much as the next guy, but there is a time and place, and sending a funny gif to someone you've just doomed to several hours of inane data entry is next-level tone deaf.

    Taras T.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Cool stuff for cold email outreach

    Reviewed on 2018-06-06

    Pros

    Easy and intuitive design;
    No worries about getting to spam lists;
    It's not ESP - it's just a tool that automates your sales process
    Great support

    Cons

    For early stages price pretty high. But it`s shouldn't be Reply`s problem )
    Sometimes there are prospects in my list with passing variables. Reply stops such campaigns. I wish it stops only those incomplete leads. Because it's not an issue to search them in the whole pack without any filter

    Gustavo M.
    Overall rating
    • Company size: 201-500 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    I couldn't do my job without it!

    Reviewed on 2017-10-18

    Pros

    I like how easy it is to use for all my email campaigns. It works great for both cold-email prospecting campaigns and for post-call follow-up reminders. It provides me with a constant flow of leads and produces real results for our sales team. I use the metrics to focus on prospects who are engaging with my emails. I also use the tasks to convert more leads.

    Cons

    Better duplicate name recognition because I sometimes add prospects twice. Everything else is great!

    Showing 5 reviews of 88 Read all reviews

    Reply FAQs

    Below are some frequently asked questions for Reply.

    Reply offers the following pricing plans:

    • Starting from: US$70.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Pricing is based on the number of people contacted per month, and is billed on a per user, per month basis. Pricing for individual users starts from $70/user/month, paid monthly, to contact 1000 people per month. 20% discount is available for annual payments. Small Team package, 3 team members - $200/month What you'll get: 3 user licenses included, $70 per additional user, Contact 30,000 people per month, Team Edition, All features included. Scaling Sales package, 5 team members - $300/month What you'll get: 5 user licenses included, $60 per additional user, 10K email validations included, Team Edition, All features included. Predictable Revenue package, 10 team members - $500/month What you'll get: 10 user licenses included, $50 per additional user, 20K email validations included, Team Edition, All features included.

    Reply offers the following features:

    • A/B testing for email copy
    • Advanced reply detection
    • Automatic classification of replies
    • Automatic follow-ups
    • Automatic timezone detection
    • CRM integrations
    • Campaign creation wizard
    • Campaign performance tracking
    • Contact import
    • Contact profiles & conversations
    • Custom delay between emails
    • Custom email statuses
    • Daily, weekly & monthly performance reports
    • Duplicate detection
    • Email personalization
    • Email quality check
    • Email scheduling
    • Email template creation
    • Intelligent email sorting
    • Open, click & reply tracking
    • Out of Office & bounce replies detection
    • Reporting & statistics
    • Targeted lists
    • Team collaboration
    • email validation

    Reply has the following typical customers:

    Small Business, Mid Size Business

    Reply supports the following languages:

    English, Portuguese, Russian, Spanish

    We do not have any information about what devices Reply supports

    Reply integrates with the following applications:

    APIANT, ActiveDEMAND, Copper, Insightly, Leadiro, Nutshell, Prospect.io, QuickMail.io, SignalHire, Zendesk Sell

    Reply offers the following support options:

    Knowledge Base, FAQs, Online Support, Video Tutorials

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