Employment Hero

Connecting employers and employees in the new world of work

4.6 /5 (127 reviews) Write a Review!

Employment Hero Overview

What is Employment Hero?

Employment Hero’s cloud-based HRIS empowers Australian businesses to manage HR, payroll, performance, learning, recognition and benefits easily within one, integrated platform.

Employment Hero helps business owners and people managers be more efficient, cost-effective and compliant by taking the hassle out of HR and payroll admin. Features like paperless onboarding, contract and policy templates, bulk VEVO checks, electronic certifications, timesheets and leave management and automatic award interpretation save thousands of Australian businesses weeks in lost productivity.

Employment Hero takes care of the basics so you can focus on what’s important — growing your business. We believe that your people are your biggest asset; with all guns blazing, there’s no limit to what your business can achieve. Performance reviews, learning and development, reward and recognition and employee perks and benefits are all built into Employment Hero’s remote ready platform, ensuring your employees are engaged and connected like never before.

No matter the industry or the size of your business, Employment Hero empowers you to get the most from your workforce. From the office or remote, Employment Hero is ready to change your world at work forever.

Employment Hero Overview

Pricing

Starting from
A$6.00

Pricing options

Free Trial
Free
Subscription
Value for money

Employment Hero offers 4 price plans:

Free: $0
Standard: A$6 per employee / month
Premium: A$9 per employee / month
Platinum: $14 per employee /month

Add payroll for an extra A$4 per employee / month or add rostering/time & attendance/modern award interpretation for A$2 per employee / month.

September Offer - No subscription fees until 2021, and save over 45% per employee!*.

Prices are in AUD.


Employment Hero Features

Devices
Business size
S M L
Markets
Australia
Supported Languages
English

Media

Track and manage timesheets
Upload and edit employment details
Create draft contracts easily
Manage leave requests
Create new teams
Tools for employee onboarding
Real-time insight into organizational status, performance and resource requirements
Keep staff on track with performance reviews
Employment Hero video Employment Hero video Employment Hero screenshot: Track and manage timesheets Employment Hero screenshot: Upload and edit employment details Employment Hero screenshot: Create draft contracts easily Employment Hero screenshot: Manage leave requests Employment Hero screenshot: Create new teams Employment Hero screenshot: Tools for employee onboarding Employment Hero screenshot: Real-time insight into organizational status, performance and resource requirements Employment Hero screenshot: Keep staff on track with performance reviews

Employment Hero Reviews

Employment Hero Reviews

Overall rating
4.6
/
5
Excellent
91

Very good
30

Average
4

Poor
1

Terrible
1

Value for Money
4.6
Features
4.3
Ease of Use
4.6
Customer Support
4.5
95% recommended this app
Kerry S.

Love the platform, makes on boarding new employees a breeze.

Time - This software has saved my sanity in on boarding new employees and now we have over 100 staff its great that they can update their details themselves.


Alexandra M.

Employment Hero as a great HR tool

It supports the development of HR as a value add function. As the HR processes are more efficient and easier for employees, they tend to be more involved in the HR initiatives. Also, the information collected is reported graphically, making the analysis and decision making faster and more accurate.


Georgie K.

Easy to use platform that employees enjoy interacting with - but don't expect customer service...

Good functions and an easy to use platform don't compensate for lack of support or customer service.


Ben N.

Great product

It's been great and now that is in place we haven't looked back, however onboarding was a difficult process


Milly A.

The no-brainer HR & Payroll option

Employment Hero is a paperless systems which is great for where our business is heading. It has both a HR and Payroll platform that integrate with each and it quite reasonably priced for the size of our business. For a business that is has never had a great HR system, this ticks all the boxes. Still learning the system being only 6 months in, but keep surprising myself with what I find and can do. I love how it is so modern compared to our old system and what's even better it works with the awards so I sure never to miss a beat with compliance again!


Kerry S.
Industry: Real Estate
Company size: 51-200 Employees

Love the platform, makes on boarding new employees a breeze.

Used Daily for 6-12 months
Reviewed on 3/8/2018
Review Source: Capterra

Time - This software has saved my sanity in on boarding new employees and now we have over 100 staff its great that they can update their details themselves.

Pros

Ease of use, great on boarding tool, cuts the contract time down considerably, Great task list features, good reporting functions as you can customize easily. Collates all the employee information meaning accounts aren't left to chase down these items from employees.

The employees love the platform too as it has all their information for them in one place and they all love the Annual Leave function

Cons

I would like to be able to assign certain sections to other employees - for example it would be good if the accounts staff could view "Employee Bank Details" without having access to any other information

I would also like to be able to amend and upload (or delete) our own contracts rather than having to go through the support team every time - Support are great if I am not in a rush as it normally take 24-48 Hours to turn around, but if I just need to alter something quickly it would be nice to add and remove myself

Response from Employment Hero

Hi Kerry,

Thanks for giving Employment Hero such an amazing review! It's fantastic to see you're getting so much utility from the platform and that your employees love it too. I've passed your feedback on to our product team now, though it's great to see the support team gets your tick of approval!

Thanks again,
The Employment Hero Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Alexandra M.
Industry: Management Consulting
Company size: 51-200 Employees

Employment Hero as a great HR tool

Used Daily for 1-5 months
Reviewed on 5/26/2020
Review Source: Capterra

It supports the development of HR as a value add function. As the HR processes are more efficient and easier for employees, they tend to be more involved in the HR initiatives. Also, the information collected is reported graphically, making the analysis and decision making faster and more accurate.

Pros

The great advantages of Employment Hero are the excellent understanding of the HR/Payroll processes and Australian legislation; the innovation and continuous improvement of the software and the clean/user friendly layout and user experience.

Cons

I think the Performance Review process is not as developed as other features within the software.
It can be more flexible and 360 degree, allowing a more robust tool to develop employees.
I think if improved, it would add a significant value to the organisations. After all feedback is one of the most powerful tools of development.

Response from Employment Hero

Hi Alexandra,

Thank you so much for reviewing Employment Hero. We're sure the detail you've shared will be a huge help to other people managers in search of their own HRIS solutions! We love that your employees find it so easy to use too.

Thank you also for the feedback regarding our Performance Reviews module. We've passed this on to the product team now.

Thank you again,
The Team at Employment Hero

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Georgie K.
Company size: 11-50 Employees

Easy to use platform that employees enjoy interacting with - but don't expect customer service or support.

Used Daily for 6-12 months
Reviewed on 6/15/2018
Review Source: SoftwareAdvice

Good functions and an easy to use platform don't compensate for lack of support or customer service.

Pros

Has cut down on our paper trail. It's good having all the HR documents uploaded in one place that can be accessed by employees.

Cons

Little to no customer support. All correspondence must be by email which is slow and ineffective. EH changed to a 'pay-for-support' arrangement after our company had already signed up - so the appealing point of difference that made EH stand out is now gone. The platform is expensive and can only be paid for by direct debit - which would be okay if invoicing was accurate and correct. We are now looking at other platforms but it's a bit like deciding you want a different breed of puppy after you've house-trained the first one.

Response from Employment Hero

Hi Georgie, I know I'm a little bit late to the game here but I wanted to address your concerns regarding our customer support team. In the past 9 months, we've worked tirelessly to improve our response times and expanding our support resources. We've also introduced a brand new education tool that guides users through the platform, step by step, reducing the reliance on our support team. I guess what we're saying is, we can still be that puppy!

Hope to see you on the platform soon,
The Employment Hero Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Ben N.
Industry: Education Management
Company size: 11-50 Employees

Great product

Used Weekly for 1+ year
Reviewed on 2/24/2020
Review Source: Capterra

It's been great and now that is in place we haven't looked back, however onboarding was a difficult process

Pros

HR coupled with Payroll covers many boxes that we have to deal with. User-friendly for our team members and the transparency creates confidence across the company. We like the adaptability of the development team and the improvements we've seen over the past two years. As a whole, it has produced efficiencies across the team for payroll & compliance that ahs been well worth the effort.

Cons

We implemented the system in mid-2018. We found at that time that creating payroll rules when you're outside of an award can be very challenging, especially when you have to learn how the categories affect each other and you're trying to mesh everything to existing agreements. The platform could do with information links for each step that detail the exact impact of changing each rule. Sometimes a change could create a cascade of unintended consequences (this may have changed). If we had to go back fix something now, we'd have to relearn why certain things were done.

Response from Employment Hero

Hi Ben,

Thank you for taking the time to share your experiences with Employment Hero. Having been using the platform for almost two years, your feedback is great to see and we're glad to hear your employees find the platform easy to use. Improving transparency and efficiencies are great wins!

Thank you also for your feedback regarding setting up your own payroll rules. You now have first-hand experience into how complicated the modern award system is - so many variables that affect one another! Your suggestion for warnings is great and I've passed it on to our product team.

Have a lovely day,
The Team at Employment Hero

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Milly A.
Industry: Mechanical or Industrial Engineering
Company size: 11-50 Employees

The no-brainer HR & Payroll option

Used Daily for 1-5 months
Reviewed on 2/17/2020
Review Source: Capterra

Employment Hero is a paperless systems which is great for where our business is heading. It has both a HR and Payroll platform that integrate with each and it quite reasonably priced for the size of our business. For a business that is has never had a great HR system, this ticks all the boxes. Still learning the system being only 6 months in, but keep surprising myself with what I find and can do. I love how it is so modern compared to our old system and what's even better it works with the awards so I sure never to miss a beat with compliance again!

Pros

What I love most about employment hero is the flexibility as the payroll admin to change the platforms to suit our business requirements. The feel and look is modern and both HR & Payroll work together. The most handy point though is the fact it can be set up on the award and another plus is also the paperless HR system which is so more time efficient and has a better track record. And we can't forget the app that work seamlessly with the platforms - this has definitely change my HR role for the better.

Cons

Sometimes it can be hard to navigate, but I can put this down to just still in training. I can obviously reach out to support, but this is only through a ticketing system, which sometimes all you want is to pick up the phone and speak to somebody - maybe there is this option, I am not sure yet.
Also the currently there are two apps operating, if this was all on the one app, I wouldn't ever not recommend employment hero - it would be the only HR & Payroll option that's for sure.

Response from Employment Hero

Hi Milly,

Thank you for taking the time to review Employment Hero! We're really excited to see that you've had such an amazing experience with the platform and are reaping all the benefits of streamlined HR and payroll functions.

Thank you also for your feedback regarding support. Because there are so many different ways that the platform can be used by so many different and diverse businesses, support can be delayed during busy periods. We're expanding our support team as we speak and implementing new strategies to improve our response times.

Thank you again for your review,
The Team at Employment Hero

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9.3/10
Based on 127 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Employment Hero Pricing

Employment Hero Pricing

Starting from
A$6.00
Free Trial
Free
Subscription
Value for money

Employment Hero offers 4 price plans:

Free: $0
Standard: A$6 per employee / month
Premium: A$9 per employee / month
Platinum: $14 per employee /month

Add payroll for an extra A$4 per employee / month or add rostering/time & attendance/modern award interpretation for A$2 per employee / month.

September Offer - No subscription fees until 2021, and save over 45% per employee!*.

Prices are in AUD.

Employment Hero offers 4 price plans:

Free: $0
Standard: A$6 per employee / month
Premium: A$9 per employee / month
Platinum: $14 per employee /month

Add payroll for an extra A$4 per employee / month or add rostering/time & attendance/modern award interpretation for A$2 per employee / month.

September Offer - No subscription fees until 2021, and save over 45% per employee!*.

Prices are in AUD.

Value for Money
4.6/5
Based on 127 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Employment Hero Features

Employment Hero Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4.3/5
Based on 127 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Employment Hero

Additional information for Employment Hero

Key features of Employment Hero

  • Accounting integration
  • Accounting management
  • Activity dashboard
  • Ad hoc reporting
  • Applicant tracking
  • Audit trail
  • Benefits management
  • Compensation management
  • Compliance documentation
  • Compliance management
  • Contract drafting
  • Electronic signatures
  • Employee database
  • Employee lifecycle management
  • Employee management
  • Employee portal
  • Employee profile
  • Employee self service
  • Incident management
  • Letters of offer
  • Payroll integration
  • Payroll management
  • Performance appraisal
  • Ratings & reviews
  • Real time analytics
  • Real time data
  • Real time notifications
  • Real time reporting
  • Recruiting management
  • Reporting & statistics
  • Status reporting
  • Status tracking
  • Summary reports
  • Task scheduling
  • Third party integration
  • Timesheet management
  • Timesheets
  • Training management
  • Travel management
  • Vacation / leave tracking
  • Workflow management

Benefits

  • Employment Hero is available as a native mobile application on iOS and Android, allowing users to access staff contacts and timesheets easily and conveniently on the move.

  • Employment Hero includes comprehensive reporting technology, enabling users to gather real time insight into organizational status and performance.

  • Employment Hero supports integration with Xero, MYOB and KeyPay, providing users with the tools to manage HR and accounting processes all in one centralized platform.

  • Users can opt in to the Employment Hero Benefits program, offering exclusive employee incentives and discounts on car finance or mobile plans.

  • Employment Hero utilizes employee self-service, permitting employees to enter and manage their own personal, bank and passport details as well as tax declarations and leave requests.

  • Employment Hero FAQs

    Employment Hero FAQs

    Below are some frequently asked questions for Employment Hero.

    Q. What type of pricing plans does Employment Hero offer?

    Employment Hero offers the following pricing plans:

    Starting from: A$6.00

    Pricing model: Free, Subscription

    Free Trial: Available

    Employment Hero offers 4 price plans: Free: $0 Standard: A$6 per employee / month Premium: A$9 per employee / month Platinum: $14 per employee /month Add payroll for an extra A$4 per employee / month or add rostering/time & attendance/modern award interpretation for A$2 per employee / month. September Offer - No subscription fees until 2021, and save over 45% per employee!*. Prices are in AUD.

    Q. What are the main features of Employment Hero?

    Employment Hero offers the following features:

    • Accounting integration
    • Accounting management
    • Activity dashboard
    • Ad hoc reporting
    • Applicant tracking
    • Audit trail
    • Benefits management
    • Compensation management
    • Compliance documentation
    • Compliance management
    • Contract drafting
    • Electronic signatures
    • Employee database
    • Employee lifecycle management
    • Employee management
    • Employee portal
    • Employee profile
    • Employee self service
    • Incident management
    • Letters of offer
    • Payroll integration
    • Payroll management
    • Performance appraisal
    • Ratings & reviews
    • Real time analytics
    • Real time data
    • Real time notifications
    • Real time reporting
    • Recruiting management
    • Reporting & statistics
    • Status reporting
    • Status tracking
    • Summary reports
    • Task scheduling
    • Third party integration
    • Timesheet management
    • Timesheets
    • Training management
    • Travel management
    • Vacation / leave tracking
    • Workflow management

    Q. Who are the typical users of Employment Hero?

    Employment Hero has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

    Q. What languages does Employment Hero support?

    Employment Hero supports the following languages:

    English

    Q. What type of pricing plans does Employment Hero offer?

    Employment Hero has the following pricing plans:

    Free, Subscription

    Q. Does Employment Hero support mobile devices?

    Employment Hero supports the following devices:

    Android, iPhone

    Q. What other apps does Employment Hero integrate with?

    Employment Hero integrates with the following applications:

    Crewmojo, JobAdder, JobAdder, MYOB Essentials, MYOB Essentials, QuickBooks Online, QuickBooks Online Advanced, Xero

    Q. What level of support does Employment Hero offer?

    Employment Hero offers the following support options:

    Online Support, Knowledge Base, Phone Support, Video Tutorials