Goody Overview
What is Goody?
Goody is a customer loyalty and automated marketing solution with which SMBs and large enterprises use to create customized loyalty programs, communicate with customers and track business performance. With Goody, customers can accumulate points on purchases and then redeem the points for rewards. Since Goody is available to download as a native app on iOS and Android, customers can scan and collect points quickly and easily.
Goody supports social campaigns, allowing customers to receive loyalty points in exchange for a ‘Like’ on a user business Facebook page. Goody’s social campaigns aim to improve the online business profile and encourage customers to return again. Further to social promotion, Goody enables users to engage with customers through customized email marketing campaigns. Goody provides users with the tools to create and send emails based on collected data, thereby avoiding sending one generic email to all customers. Business users can inform customers about sales, send special offers to their best customers and invite customers back who have not visited for a while.
The Goody mobile app includes benefits for both business user and customer. Every user can create a mobile-friendly profile page to highlight information such as business opening hours, phone number, website, social media links and available rewards. The Goody mobile app ensures user profiles are easily accessible and searchable to customers.
Moreover, since Goody collects customer data, users also gain valuable insight into their business performance. With Goody, business users can learn about their customer base and how they engage with the loyalty program as well as determine why customers return to their business. As a result, Goody provides users with actionable information to help customize ongoing business and marketing plans.
Goody Overview
Pricing
Pricing options
Goody pricing starts from $79 per month, billed annually.
Goody Features
Media
Goody Reviews
Goody Reviews
A Simple, flexible CRM system for Point of Sale
Goody is easy to install and administer. If ever there is or was a problem I know I can talk to someone on the phone or via chat immediately. I've never been treated like a 'stupid user'.
Love goody.
Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer.
Hopefully more customers passing through the store
Goody review 2019
Customer service can most definitely be improved considering the cost. Overall customers are happy when they are able to redeem their points and since it's managed by an app as opposed to being done manually by myself it's a good thing to have.
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A Simple, flexible CRM system for Point of Sale
Pros
We liked that our loyalty scheme was able to go fully digital.
Cons
Of course it could always be cheaper, but the price as it stands is completely reasonable for the product.
Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer.
Hopefully more customers passing through the store
Pros
Ability to provide loyalty points to our customers. Has the functionality to do reports on the computer.
Cons
Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.
Response from Goodycard
Hi Shannay, thanks so much for your response.
We take your comments extremely seriously, and we're committed to ensuring each and every customer has a positive experience. We've taken your support comments on board, and we're looking to improve this area of our business over the next two months, including hiring more staff to ensure our customers are well looked after. I¿ll be taking a look at past support queries to better understand why it took so long to reply to your support ticket. Yet again, thanks so much for taking the time to submit this review, as we'd love to turn this back into a 10/10!
Kind regards,
Rory Moss,
Marketing Manager
Feedback
Good
Pros
It's easy to use and you dont need to keep the card handy
Cons
It's not used in many places so more accessibility would be beneficial
Goody review 2019
Customer service can most definitely be improved considering the cost. Overall customers are happy when they are able to redeem their points and since it's managed by an app as opposed to being done manually by myself it's a good thing to have.
Pros
Relatively easy for customers to navigate in store on the tablet
Cons
Not as easy on the app for smart phones - not even I use the phone app
Response from Goodycard
Hi Shannay,
We're deeply sorry you haven't had the most positive experience with our support services. We immediately arranged for a support contact to touch base and address any concerns you had.
Regarding the app, it's in use by over 100k people, so we feel it's a fairly important part to sign up and point balance reminders.
Thanks for the review, and we'll be making sure you have the necessary support services you need, as clearly based on the review, there are things we can improve.
Appreciate the feedback.
Kind regards,
Rory Moss
General Manager
Consistent
Pros
That's its easy to use, and you only need one card for many site, therefore more people are inclined to use it because it doesn't feel like another card
Cons
Doesn't link yet to the pos but this could change in the future. No one comes to see us at the cafe so the customer service could improve
Response from Goodycard
Hi Jusmena,
Firstly, thanks so much for your review! We really appreciate this.
Looking at your account you currently operate the check-in model. If you¿d like to start incentivising customers for dollars spent, we can totally do this! We do have a number of POS integrations, but it depends on what you currently operate.
We also have a check-in version which should work on your POS device, pending your PC is above windows XP.
Unfortunately, we don¿t do on-site visits any more, as the system has become very simple to operate. It¿s much easier to call you at a time that suits if you prefer?
Yet again, thanks for taking the time to review us, and do let us know if you like to whitelabel (customise) your apps or investigate POS options.
Kind regards,
Rory Moss
Marketing Manager
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Goody Pricing
Goody Pricing
Goody pricing starts from $79 per month, billed annually.
Goody pricing starts from $79 per month, billed annually.
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Goody Features
Goody Features
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Categories
Categories
Additional information for Goody
Additional information for Goody
Key features of Goody
- Activity dashboard
- Activity management
- Activity monitoring
- Activity tracking
- Barcode scanning
- Business analysis
- Campaign planning
- Communication management
- Custom development
- Customer accounts
- Customer activity reporting
- Customer analysis
- Customer loyalty program
- Customer returns
- Email invitations
- Member portal
- Mobile integration
- Multi-channel communication
- Multi-channel marketing
- Multi-location
- Personalized profiles
- Promotions management
- Reporting & statistics
- Rewards management
- Search functionality
- Social advertising
- Social network marketing
- Tracking features
Benefits
Goody FAQs
Goody FAQs
Below are some frequently asked questions for Goody.
Q. What type of pricing plans does Goody offer?
Goody offers the following pricing plans:
Starting from: US$79.00/month
Pricing model: Subscription
Free Trial: Available
Goody pricing starts from $79 per month, billed annually.
Q. What are the main features of Goody?
Goody offers the following features:
- Activity dashboard
- Activity management
- Activity monitoring
- Activity tracking
- Barcode scanning
- Business analysis
- Campaign planning
- Communication management
- Custom development
- Customer accounts
- Customer activity reporting
- Customer analysis
- Customer loyalty program
- Customer returns
- Email invitations
- Member portal
- Mobile integration
- Multi-channel communication
- Multi-channel marketing
- Multi-location
- Personalized profiles
- Promotions management
- Reporting & statistics
- Rewards management
- Search functionality
- Social advertising
- Social network marketing
- Tracking features
Q. Who are the typical users of Goody?
Goody has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does Goody support?
Goody supports the following languages:
English
Q. Does Goody support mobile devices?
Goody supports the following devices:
Android, iPhone
Q. What other apps does Goody integrate with?
Goody integrates with the following applications:
ActiveCampaign, Cin7, Lightspeed POS, Magento Commerce, Mailchimp, Shopify
Q. What level of support does Goody offer?
Goody offers the following support options:
FAQs, Online Support, Phone Support, Knowledge Base
Goody is easy to install and administer. If ever there is or was a problem I know I can talk to someone on the phone or via chat immediately. I've never been treated like a 'stupid user'.
Love goody.